Target Corporation

Thanks for contacting Target on behalf of our guest *** *** I reached out to the guest and spoke to him on 05/06/16.I called the shipping carrier that is picking up the extra set of chairs and unfortunately they are unable to come any sooner than 05/12/If the box is damaged, they
will have the tools and equipment to repackage it for proper shipping.I also sent him a Target eGiftCard to invite him back for a better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####..JennaTarget.com Executive Officeswww.target.com

Thanks for keeping us informed as to the status of our guest, *** ***.I’m glad to know that she was able to get delivery of the sofa. I’ve gone ahead and issued a refund in the amount of $for the shipping charges and taxes; she should see this refund back to her American Express within the next business days. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***I can only imagine her frustration when she opened the package she ordered for her daughter’s first birthday only to find a can of shaving cream and a packing slip that was for another guestI know when she contacted Target
regarding this matter she expected a quick and fast resolution and I’m deeply sorry this wasn’t the caseI’ve confirmed that a full refund in the amount of $was processed on 07/21/back to her Visa CardI’ve attached a copy of the invoice for her referenceKeep in mind, refunds may take 5-days for our guests to see the credit on their accountIf she still doesn’t see the credit I encourage her to contact her card issuing bank as there is no further action Target can take to escalate this matterWhile I’m glad to see *** received a $Target eGiftCard and that she was able to redeem it in our Layton Target store on 7/22/16, it is unacceptable that she had to contact us multiple times for a resolutionTarget strives to provide our guests with a resolution on their first contact and it’s clear that this didn’t happenI’ll personally follow up with Jeff and his leader to make sure that he follows through with his commitments to ensure ***’s experience is prevented going forwardI’ve taken the time to review her order and it’s possible that due to human or mechanical error her order was mixed up with another guest’sI’ll share her experience with our Fulfillment Teams so that we can learn from this and make Target an even better place to shopI recognize there are many options on where *** can shop, and that’s why I truly appreciate that she chose Target.com for her daughter’s first birthday presentI know Target didn’t meet her expectations this time, but I truly hope she’ll give us another chanceAs always, I appreciate the assistance you provide with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** ***
Target's order numbers are digits longIt looks like ***'s order number is only four digitsI reviewed ***'s email address in our database to find an order but none
was locatedWe have no records that *** placed an order with Target.com on 12/08/Our order verification team also looked into this issue and they were unable to locate an order through the email address and order number *** provided
*** needs to make sure the charges on her card states Target.comWhen an order is placed on Target.com an email confirmation is sent within two hours*** can provide us with attachments which shows the order number and email confirmation she received from Target.comOnce the order ships we send guest their tracking informationSince we're unable to locate ***'s order on Target.com *** will need to dispute the charges with her bank
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** ***. I completely understand the frustration our guest is feeling after realizing that her shipment was being delivered to the incorrect addressWhen *** contacted our online team to share her shipping concerns, we didn’t have
the capability to change her address due to the shipping method chosen on her order. I know this experience hasn’t been pleasant, especially, since her shipment is being delivered miles away from her homeI appreciate the time our guest has taken to share her concernsI know I’m unable to take back her previous experience but I hope she’ll give us another chance to provide her with the service she deserves.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:
The point of ordering online it to have my product DELIVEREDNot to have to drive to Grand Rapids. I let your staff know that I work full time and am not able to answer my cell phone during business hours, as I am a professional, and let them know when I was available to speak to. I did NOT get myorder expedited as my email was never returned, as stated it would be

I am rejecting this response because:
After I originally filed this complaint, Target actually made the situation worse. They scheduled an appointment to deliver and install the product on Friday 6/from noon to 4pm. Throughout the day, I made several calls to Target and their installer (EFW) to check on the status. All of my calls went un-returned until 4pm. When they finally called back, they told me that they had to cancel my appointment and order a replacement treadmill. I wasted a whole day waiting on this company and even though they knew that they were unable to deliver in the morning (am) they never had the courtesy to let me know. Just when I thought the company was actually going to improve, they continued to fail. Now they are reporting that the replacement is expected on Aug 3--over a month from now! I find it hard to believe that Target is unable to expedite delivery to an earlier date!

I am rejecting this response because: The product was already shipped back prior to receiving the businesses response, spoke to customer service agent who could have cared less about my situation but was somehow able to process a return, but I have yet to see the funds back into my account, standard timeframe for this is 2-business days and we are well past thisI am extremely upset with how much effort on my part this has taken especially around the holidayTarget has to do better than what they are offering

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I feel that they should have been honest the first time and should not have treated us with such disrespect but we did indeed receive the item just this week

I am rejecting this response because:
I spoke with custmer service at target, spoke with an associate manager at the local Target store and asked to speak with the Store manager and was ashured they would be in contact with me. Neither customer service or the associate manager told me to simply return the item and make my purchase on Friday and I could take advantage of both deals if they feel I was confused on the advertising. I still feel that they were negligent in this matter and should do something to make it right even if it is after the promotion. I gave them plenty of opportunities and because of neglect they can now absolve themselves of responsibility is unfair and cold on the part of a very large institution. I still disagree with the marketing practice. I am still baffled that they caused a customer hours of grief because of their customer service, I had to correct my plan because the representative changed things unknowingly to make my bill almost twice as much for services not requested, refuse to call back a customer and then say read the fine print and we don't have to help you with your situation even if you asked us and reached out to us. I contacted them unhappy before the Black friday promotion and they had a solution to my complaint and refused to make me aware of it and could have fixed it. I feel they should still be held liable and grant the promotion. Thank You *** J ***

Initial Business Response /* (1000, 12, 2015/12/05) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Guest contacted Target Guest Relations directly by phone and resolved this concernGuest was issued a good will gesture GiftCard
As always, we
appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number
Sincerely,
Nancy
The Target Team
www.target.com

I am rejecting this response because: I don't believe Target and the respondent understand the situationI went into a Target store on June 12th because I needed a new TVTarget.com stated they had in inventory of the TV I wanted in the storeWe arrived minutes after checking, and the store had NONEThe employee said his inventory device said they had on hand alsoI then ordered that same TV at Target.com on June 13th, and it said my TV would arrive on June 16-24, it did not arrive until June 29thDAYSThe TV that arrived was damagedI called Target Guest Services and was told that I would be able to get a replacement in 3-business days, and MINUTES later after the call ended I received an email that the TV was BACKORDERED until August 12th-17thDo the math and I'm looking at 60-DAYSAt each step of this buying experience Target has misrepresented its stock on hand and delivery abilitiesWhile I have received a gift card, what I need is a TVNot promises of coaching your employeesI've been lied to several times now, and had to start correspondence via Revdex.com to finally get a response on my second instance of inventory issuesUnacceptable Target

Thanks for keeping us up to date on the status of this case and the concerns of our guest, *** ***.I appreciate her taking the time to let us know her additional concerns regarding the advertisement for the Nintendo Wii points Card. The google ad links directly to the Target.com item that states: “Model Compatibility: Nintendo Wii U” which is a different model from the Nintendo Classic Wii she states she was purchasing the card for. Our return details state, “This item cannot be returned; please reference our return policy for more information.” I understand and apologize for the disappointment, but I will not be able to provide a refund for her purchase since this item cannot be returned.She should continue to work through the dispute option that she has filed with her bank. As it turns out, we aren't able to offer any other options for this situation and Target considers this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** We know how important savings is, especially with a little one running aroundThe reason the coupon wasn’t able to be applied to the order is because if you spend over $in diapers, you receive a $GiftCardOnly one
Category Coupon per guest can be used for any individual categoryAt this time, we are unable to honor the couponMs*** is more than welcome to use it on a $purchase that doesn’t include any other offers As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsAs always, we appreciate the assistance you provide us with our guestsWe reviewed the price listed on Target.com was an
online clearance priceClearance items are excluded from price matchingThe full policy can be viewed onhttps://corporate.target.com/about/shopping-experience/shop-with-confidence As a good will gesture a small GiftCard was sent to invite Ms*** back for a better experience. If you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 10, 2015/10/23) */
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsWe are sorry for the disappointment this situation might have caused himWe sent the check via
FedEx on 10/22/and we provided him with a tracking number, so he could check the status of the order
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number: ***
Initial Consumer Rebuttal /* (3000, 12, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took Target over months to get me a check for my gift cards when I was told that I would be able to get cash for them before going to the store on August 7thCashing out gift cards under $is required by California state law and this is also mentioned in their gift card policies but finding an employee that cared about the law or their own policy was very difficultSince August 7th I have been hung up on, banned the Target Facebook page, lied to, and called a criminal by a Target employeeTarget has rejected giving me interest for the involuntary loan that they forced me to give them for over two months and has not attempted to make up for the inconvenience in any wayI am definitely owed something for the time and energy I spent forcing Target to obey the law

Thanks for contacting Target on behalf of our guest *** ***. Please accept my sincere apologies for the experience Mr*** had when the GiftCard payment came out of his accountTarget GiftCards don’t have a value until they are purchasedWhen an item comes with a free GiftCard, Target
reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately, he may see two charges on his payment methodHowever, they both add up to the value of the qualifying itemThis information can be found under the “why was I charged for a free Target GiftCard?” sectionRest assured, Mr*** was charged correctly and as a result I’m unable to issue the credits he’s request. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Morgan Target.com Executive Offices

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent extended service plan experience The email asking you to select a replacement TV from the link was confusing since there were no comparable units in stock for you to selectI’m sorry for any disappointmentOur Extended Service Plan team is reviewing and following up for coaching to avoid any confusion in the future The email notification from the Extended Service Plan confirmed you are due a reimbursement in for the original purchase price of your product (TV), including sales tax (if applicable) based on your terms and conditionsPlease refer to your Extended Service Plan terms and conditions, taxes are not included Our Extended Service Plan team did make an exception and cancelled out the eGiftCard and has sent you a check for the full purchase price of the TVOur Extended Service Plan team has reached out to you by phone and provided a direct phone number should you have additional questions I appreciate the time you have taken to share your experienceThanks for writing Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:
As I explained in the initial complaint, your compensation offer of $off orders over $is not only considerably less valuable than the free shipping advertised on your site - which I made use of, but almost equivalent to another offer running on your site at the same time this so called compensation was sent out (ILS off orders over ILS)In addition, I find this offer offensive since you clearly do not understand your consumers, specifically those ordering from Israel, for whom packages over $are heavily taxed - thus making both offers (the so called $0f $compensation and the "open to all" ILS off 400ILS) completely useless.In addition, Target has not given any answer to my complaint that this whole fiasco was effectively a "bait and switch" tactic to get consumers to fill a basket with goods they want and then cancel their orders and give them the "opportunity" to buy the same goods at a higher cost.I would like to see the Revdex.com investigate this more deeply since MANY consumers were harmed

Initial Business Response /* (1000, 5, 2015/12/21) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear that she had such a poor experience when she called to request a price match with Best BuyWhen she purchased the Apple Watch the item came with a
promotional $Target GiftCard
Unfortunately, Target was unable to extend the price match because of the promotional Target GiftCardItems with GiftCard offers, whether offered by Target or another retailer, are a part of the Price Match Guarantee exclusionsThis information can be found in our site under the "What are the Price Match Guarantee exclusions?" section
When an item comes with a promotional GiftCard Target has to assign a value to that GiftCard because GiftCards don't have a value until they are purchasedSo Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately she may have seen two charges on your payment methodHowever, they both add up to the value of the qualifying item
So she should've seen a charge for $for the Apple Watch and $for the Target GiftCardBoth amounts total her grand total of $
When an item comes with a promotional GiftCard both items need to be returned in order for a full refund to be issuedThe reason the store wasn't able to provide a full refund is that they can only refund physical GiftCardsThey need physical merchandise to return and process, which can't be done with either an eGiftCard or Mobile GiftCardTarget.com would've been able to deactivate the eGiftCard and issue a refund to your MasterCard as long as the eGiftCard had a full balance
I realize she didn't have the best experience at the store which is why I've requested a refund to her PayPal account for the value of the Target GiftCardShe should see the credit post to her account within 1-business days
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***