TASC

I wasted my 2 months just waiting on these scammers . My childresn suffered a lot, could nto get an insurance even afeter 2 months. Useless processes, crappy site, and useless customer service. I am going out of it. I will pay out of my pocket, or chose another service.

I am a group health broker and I do not recommend that my clients use TASC. Mistakes happen with any company, but I have never been so consistently frustrated with another vendor as I have been with TASC. They have "their systems and procedures" and providing a convenient streamlined experience for the client does not seem to be their focus. I am so tired of "opening a work order or ticket" and waiting to have issues resolved. It usually takes multiple follow up to have issues resolved. I have one client left with TASC and I am counting the days until their three year contract over! 😡

Don't know why or how my health plan got sucked into this scam, but it isn't worth the plastic the useless card comes on. Zero stars.

A lot of hassle to complete an assessment to "earn" the $30. But then, they send you information out of order to begin to use it, and guess what? The email you give them that they actually sent info to you on isn't recognized by their system.

In the end, all TASC was trying to do was to get you to use their card for other stuff. The health reward was just a loss-leader for them.

TASC took over the reimbursement program for the company I worked for and now trying to get that money back has been VERY VERY BAD experience! They currently have over $2500 I am owed and been working on that since January, now today mid May, they are telling me they can no longer pay out because it would cause problems with the tax code even though ALL EOBs were submitted before March end.

I don't think I have ever been more frustrated with a company than this one. We have always had good experience with other companies that have handled our medical reimbursement/spending. We started with this company as of Jan 1st 2020, and have had nothing but problems. They suspended our account and we had no idea why. When we called they said our account was fine and active. Tried to pick up a prescription for $5 and it was declined. Called back and they said it was the pharmacies fault they changed a code. So I called the pharmacy and they checked and said they used the same code they have always used. Called back several more times and finally got a manager who explained what the problem was. We took the steps to correct the issue and called back to make sure the card would work when we went to pick up prescriptions. Again declined! Called tasc again was on hold for an HOUR! They said the problem would be taken care of in 24-48hrs. We shall see...but I am not optimistic. Would highly NOT recommend this company!

Starting in Nov. 2019 open enrollment this company rolled out a new platform that obviously was not ready to be rolled out. I've spent hours upon hours sorting out their mistakes. As a small business owner we do not have the time to deal with other companies problems. They made a huge mistake. We will not be renewing in 2020.

I am not speaking for their field staff (don't know) but TASC's internal operation is poor, non-responsive and at cross purposes for their goal of helping employers. It's hard to understand how they can teach compliance to employers when no one can or will be bothered to talk with you or follow through with something as basic as an inquiry about what they offer. Many intersections with many businesses and vendors over the years. This one tops the list for disappointing...I have spent weeks trying to get some basic information from them. I have called repeatedly called and left unanswered messages. I have emailed as well-no response. They don't have their act together. More importantly they don't seem to care.

Very, very poor customer service. It took a month to respond/acknowledge a question and an additional month to resolve it. In addition plan to be on hold over 1/2 an hour if you need to call them. Just a very hard company to work with. I have lost many nights of sleep because of them.

Most rinky dink excuse for an HSA I have ever dealt with. reimbursements go on a card that can only be used in certain places, not into your checking. On the day my paycheck hits, that paycheck's HSA deduction shows in TASC as an expenditure. How would money I'm putting in ever show as an expenditure? Website has many pages that never load. I only use it to get the extra benefit my company offers. I roll the money out to a more usable HSA yearly.

TASC is the Flex spending account administrator for my company of which I am a division director. TASC is among the worst service providers I have ever experienced. Every year it has been difficult to receive filed claims in a timely manner. I do not wish to go into every experienced failure of past years, but this year deserves mention. I have always filed towards the end of the filing period for several personal reasons. This year I filed a number of claims (always more than my available balance in case of other problems) with several days remaining in the period. After several weeks I received notice that more information was needed for 2 of the largest claims (prescriptions). I could not upload all the information due to the 2MB restriction and only 4 uploads per claim so I uploaded the first page and the last with the pharmacist's signature on each. I then called and the customer service person, although pleasant enough, could only apologize and told me I now had to Fax the information for the largest claim because the time period had passed and I wouldn't be able to upload the information. Curiously enough, the other large claim (for 2019) I could upload the information because it now allowed 8MB of data per instance. This seems completely stupid to me...why not allow 8MB per upload on the initial filings? Either way I don't have a working fax machine so I went to Fed EX several miles away that same day to fax the information. I paid around $20.00 and sent all the information to TASC of which I have all the copies and evidence that they received the information.
This is not the worst part; last night after midnight I received notice of claim denial due to the filing period lapse on the claim. This was for almost $1,100.00 now they state that I have to go through the steps to file an appeal. So … I filed all the claims about a month ago, they have only paid on the 2 smallest claims for about 15% of the total, and now I have to file an appeal to get the rest of my funds?, what a complete lack of competency. I filed everything I could in time and then responded with the information via another method as requested. I am elevating this within my company and our parent company (one of the largest in the world) in addition if this continues and my funds are further delayed I will take it to my attorney. I would have given zero stars if that were possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I was advised by TASC representative *** *** by email - never picked up the phone to call me personally when using their card to do credit instead of debit. Unless it is a cash withdrawal, they are CREDIT transactions because this company assigns random pins. You cannot select your own pin and we cannot remember random pin numbers that have no significance to us so we mainly use credit. I have to carry a separate wallet with different pin numbers for the cards that I and my children carry
They just released a CREDIT charge made on 9-for $5.69. The actual charge came in the same day. days later. It is my understanding if the charge does not come through after days the pending charge is to drop off and as I stated over and over again - THIS IS NOT MONEY LOANED TO ME BY THIS COMPANY. THIS IS MONEY THAT COMES OUT OF MY PAYCHECK AND IS DEPOSITED ON THIS CARD

TASC has acknowledged the additional customer concerns providedThese concerns do appear to be separate from the original feedback but all related to the dissatisfaction the customer has with the TASC benefit cardThe customer had expressed concern that they are unable to select their own pin number for their cardWe did advise the customer that though they cannot select their own pin, a new pin can be requested at any timeWe also provided information as to why the customer is not able to choose their own pin number, the card vendor that TASC uses requires that the pin numbers for all cards are randomly generated and assigned by them, this is for security and administrative purposesThe customer also had a concern regarding a transaction on 9/for $TASC reviewed the account information and see that the transaction did occur at the point of sale and was successfulThere were available funds for this transactionWe did provide the customer with a direct contact if they would like to discuss additional questions, concerns or general feedback and we will continue to respond and assist in any way possible

To whom it may concern,TASC has acknowledged the customer complaint and feedbackWe have communicated with the customer and provided some additional information regarding these concerns in attempts to provide the customer with some additional options for serviceYou are able to report that your
card is lost or stolen at any time by logging into your MyTASC account. Currently TASC does not allow participants to report a lost or stolen card through a phone service and at this time we are not looking at building this functionality out but have documented it for a potential future enhancementTASC has acknowledged that card transactions that are are processed as debit using a pin can be delayed by a few days before the funds are available to the customerTASC is continuing to look at ways to make the process more efficienctTo avoid this delay from occuring the customer can run the transaction as a credit transactionTASC unfortunately does not have control over whether or not a vendor accepts are cardThe vendor card processing system must be setup to recognize FSA transit transactionsAs long as the participant has available funds on their Transit account and the vendors system is setup to allow these types of transactions the TASC card can be used for transit expensesThe TASC card is one of many ways in which a participant can recieve reimbursement for a FSA eligible expenseTASC allows allows participants to submit expenses online, through our mobile app, or by completing a Request for Reimbursement FormWe will continue to communicate with the customer if any additional questions, concerns or feedback or sent to usSincerly, *** *** *** *** ***

When TASC took over this account we had received incorrect takeover information which was
uploaded into the systemAs a result funds have not been made available to the
participants until the manual adjustments have been madeTASC has
reviewed and acknowledged the complaint and has
taken the following action to
address
We have communicated this information in detail to the
customer and advised that the final adjustments should be made today and at
that time funds will be released for useTASC is working diligently with the customer’s
employer to ensure the changes made are accurate
TASC will also be sending out a communication to all
employees when the funds are releaseI have provided my personal contact
information for the customer in the event that they have additional questions
or concerns regarding this situation
Sincerely,
*** *** ***
*** *** ***

I have no insurance, because I cant enter any information after I log in. it says that I'm not eligible. I have to call them from work because of their hours. after a long wait to talk to someone they hung up on me.

I have started a new job, and cant afford to take off work to take care of this. They will not do anything to assist me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Throughout my issue the people that I spoke with on the phone from TASC were very courteous and helpful, unfortunately the "online or internal system" of communication was really slow which forced me to contact the Revdex.com. 
Shortly after filing my complaint with the Revdex.com I finally received confirmation that my former employer had been informed of payment and they contacted my insurance company to inform them that TASC had received payment. 
Unfortunately I have to resubmit claims for prescriptions and medical coverage due to the time lapse and had to spend several hours investigating why coverage took so long. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I completely disagree with the statement "We have communicated this information in detail to the customer " as written by TASC.  No explanation was provided until after a formal complaint was filed.  It is appalling that this business does not communicate with its customers about matters concerning delay of funds from the inception of the problem.
Regards,
 
[redacted]

My name is [redacted] and I am responding to this complaint on the behalf of [redacted].
This participant did submit claims which were received via fax on 7/30.  These claims were processed from his account on 8/15 and paid out on 8/18.
Within the last few weeks, there have been...

substantial changes made to the process by which these claims are adjudicated and participants should see an increased service level as a result.
I have contacted the participant and will continue to communicate with him until he is satisfied with the resolution.
Thank you,
 
[redacted]
Quality Services
Total Administrative Services Corporation
[redacted]
###-###-####
###-###-####
###-###-#### fax

My name is [redacted] and I am responding on behalf of [redacted] to this Revdex.com complaint.
Generally, notifications are sent to clients within 3 business days of one of their COBRA participants electing and paying for coverage.  In this case, notification was not sent for close to 7...

business days due to a staffing issue.  Notification was sent to this participant's previous employer on 9/3, and it is now their responsibility to contact the participant's insurance carriers to reinstate coverage.
I will communicate this to the participant and also work with his previous employer to ensure coverage is reinstated as expected.
Thank you,
[redacted]
TASC

When TASC
took over this account we had received incorrect takeover information which was
uploaded into the system. As a result funds have not been made available to the
participants until the manual adjustments have been made. TASC has reviewed and
acknowledged the complaint and has taken...

the following action to address.
We have
communicated this information in detail to the customer and advised that the
final adjustments should be made today and at that time funds will be released
for use. TASC is working diligently with the customer’s employer to ensure the
changes made are accurate.
TASC will
also be sending out a communication to all employees when the funds are
released. I have provided my personal contact information for the customer in
the event that they have additional questions or concerns regarding this
situation.
Sincerely,
[redacted]