TASC

Review: I have cash benefits placed on this card from childcare reimbursement. I cannot use this card at two of the biggest RETAILERS in the US. [redacted] and [redacted]. I have to wait 7-10 days to receive a PIN number from them and then I can't even change it to a PIN # that I want. This means I have to wait 2 weeks to get cash. Also when using this at a retailer to buy items - it goes straight to credit although this is pulling money from a "CASH" account. I should be given the option to make the purchase by DEBIT or CREDIT. By using the DEBIT option, I can get CASH without going to an ATM and being charged a WITHDRAWAL FEE. Also the accounts are not accurate. They need to be up to the minute, so you can verify what is going on.Desired Settlement: I want them to contact their card issuer and have them set it up that as soon as I get my card, I can SET UP MY OWN PIN. I want them to change this card so that I have the option to use DEBIT or CREDIT as I see fit. They also need to figure out how to use the card at [redacted] and/or [redacted]. You can't even use the ATM's at these stores to get CASH.

Business

Response:

Ms. [redacted] has expressed dissatisfaction with how the the

MyCASH feature of her TASC Card is working for her dependent daycare

reimbursements under her Flexible Spending Plan (FSP) with TASC.

FSP reimbursements are made to the TASC Card through the

MyCASH feature. Participants can access

the funds via ATM machines using a PIN or by using the TASC card at a merchant

as a credit or debit using a PIN number.

Participants have other reimbursement options available by setting up

direct deposit or requesting to receive a check.

Since there are other reimbursement options available, we recommend

that Ms. [redacted] choose a different method.

I have sent her an Email to offer assistance in setting up one of these

options.

There are limitations to how the MyCASH feature works as it

is tied to healthcare benefits and it does not work the same as a standard

debit card in all situations. Since MyCASH

is not meeting the needs of Ms. [redacted], I will work with her to change her

method of reimbursement.

Thank you,

Consumer

Response:

The FSA component of the card this company issues is NOT user friendly. I can no longer use it a a local grocery store any more without any prior warning. This makes the3rd major retailer in our area that will not allow us to use the"CASH" portion of this card. I also went to the website to change me reimbursements to go into my personal account and they are saying it takes up to three days. NOT. If my reimbursements are due on my pay day then that is the day the should be in my personal account. Not 3 days later. Also I have money being held back on the cash portion and no explanation is visible as to why its being held. Usually nothing has been purchased and I am out of my money for 3 - 5 days. If they are waiting for an authorization, it should show as a pending authorization.

This company has frustrated me from the start for this year. First, extremely long wait times on hold. Every time I want to log in I have to call for help. Even though I've written down my log-in information very carefully. In my last call, she was going to email information to me. Although they already had my work email they asked for my personal email. Since this is a work related account, I figured she would send it to my work email. Nope. Sent it to my personal email. Then when I get the email, the body of the email is completely blank! I'm unable to use my parking/transit funds on my card because the MUNICIPAL lot is billing it as government services (duh, it's municipal!) so TASC is refusing to pay it. All the convenience of having parking funds taken out pre-tax is nullified because now I have to pay for it out of my post-tax dollars and wait to get a refund. What is the purpose of that??

I had the unfortunate experience of having to deal with TASC as this was the only option given to me by my employer at the time. I have just gotten off the phone since I had an FSA thru TASC. I resigned from my employer and my last date was Aug 31, 2015. I just tried to file a claim against my FSA to find out that if I do not have access to my money unless the expense transpired prior to my Aug 31st, 2015 date. WHAT A SCAM!
Be forewarned that if you don't read the fine print and you leave any money in your FSA you will not be entitled to file claims against it or have it reimbursed. THIS MONEY WILL GO BACK TO YOUR FORMER EMPLOYER at the end of the benefit claims period.
Considering my former employer, I am not surprised that they are partnering with this company

Review: On September 30, 2014 I authorized One time payment Only to TASC for my [redacted]. My insurance was cancelled in October 2014 and on November 23, 2014 I received a letter advising the cancellation.

On March 5, 2015 TASC processed unauthorized debit from my bank account in the amount of $529.89 leaving my bank account overdrawn. I called to request the refund and was provided with a work-order. On Friday, March 12, 2015 I called for status and was told that a check had been mailed to my address. Today, March 17, 2015 still not received the refund.

Since this happen I been in the phone with TASC for about 3 hours, I have to take time from my job to call use my lunch break to be in the phone and still TASC is not refunding my money. This situation is causing a tremendous stress, I can pay my bills and incurring in late charges.Desired Settlement: The immediately refund that TASC unauthorized deducted from my bank account $529.84, as well for the time used trying to resolve this issue approximately $200.00

Business

Response:

Review: My ex-employer had me enrolled in an HSA acct w/TASC where I had $650 invested for the year (2015). I stopped working there in July 2015. I received a dental implant that same month. I put down a deposit and was making $55 monthly payments using my TASC card. As It got toward the end of the year, I called TASC to find out my balance because I was aware of these "use it or lose it" plans. Since I can't make personal calls at work I would call after hours. The automated system told me my balance and said I had until March 10th 2016 to use it and until June 2016 to apply for reimbursement. With this information I decided to continue my monthly payments as planned and by March 2016 I would have depleted my acct. Well, the card stopped working after December 2015 with $124.60 balance. I called TASC and they said I did not have the grace period they previously told me I had. In February 2016 I filed for a reimbursement claim since the procedure was done in 2015 as instructed by a TASC supervisor. That payment is now being held "hostage" as TASC wrangles with my ex-employer over some administrative issue which they've been dealing with since 1/25/16 (the TASC supervisor made no mention of this in Feb. when she told me to file for reimbursement) None of this would've mattered if TASC hadn't given me wrong information regarding using the acct past 2015. I would've paid my dentist the remaining balance before12/31/15.Desired Settlement: I want my $124.60

Business

Response:

Hello, We’re sorry to hear about this participant's concerns. A positive customer experience is important to TASC and we appreciate feedback from our participants. TASC will be in contact with the participant and the employer to resolve this issue.

Consumer

Response:

Tasc has repeatedly tried to get in touch with my ex-employer without success to clear up some administrative issue which has held up my reimbursement. If they continue to be unsuccessful, I feel they should still reimburse me based on the erroneous information they gave me back in December regarding my ability to use the funds up to March 10th.

Business

Response:

TASC was able to contact this customers former employer to resolve the issue. A check was issued to the customer in the amount of $124.60 on March 11, 2016. We trust that this problem is now resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I filed a claim with receipt on October 25, 2013 for reimbursement for dental/orthodonture expenses incurred in 2013 through the online MyTASC website. I immediately received an email reply stating, "We are processing your request against your available balance for any benefits elected. Payment for your requested reimbursement will be provided based on your elected method of payment. When your reimbursement has been processed, a confirmation email will be sent to you indicating the expected reimbursement disbursement amount."

At the end of the year, I was still waiting for a reply. When I called the Customer Service line today, I was told that "the claim was not declined", and was "stuck in processing status." Because it is now 2014, the customer service representative said there was nothing she could do and my claim would not be paid. She stated that processing usually takes 24-48 hours. My claim was stuck in processing for two months. If the company had responded in a reasonable time, this claim would have been settled in 2013. When I spoke to her supervisor, she stated the same. Finally, I spoke to [redacted], who stated that I could file an appeal. However, this claim was never processed, so I can't appeal a decision that was never made. I asked to speak to [redacted]'s supervisor, and she said, "No."Desired Settlement: I am requesting that my claim be accepted, and that a reimbursement check for $680 be mailed to me. If the company needs further documentation, I will gladly provide it, just as I would have if the company had responded two months ago.

Business

Response:

I spoke with [redacted] today and was able to obtain the documentation over the phone that was needed to process her claim. The claim has been approved and should process for payment this evening. I will check on the status Monday to make sure payment is issued.

Please let me know if you need any additional information.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was a customer through my old employer where I could use my TASC card to make eligible purchases through my FSA. Apart from being enrolled with misinformation that my funds would be roll over into next year, they are not and I have received different answers of when the money will expire from many of their representatives. Once I voluntarily left my former employer, TASC cancelled my TASC card without any notification -- I called to resolve the issue and they then told me that I would no longer be able to use the card of the money that I contributed. Instead now I must make all purchases myself and then submit a reimbursement form on their site and hope that "reimbursement roulette" goes my way. Discovering what is eligible or not must depend on the weather, always get a different answer every time I call. Service issue -- now every time I go to login to the website, I get an "account is locked error message and to call a phone number which then directs me to go online and submit the form. I'm extremely dissatisfied with the service and will never again opt in to a program that involves TASC.Desired Settlement: Get with it. Consumers want simple straight answers every time. You hooked me in with incorrect information and what's happening is nothing short of theft.

Business

Response:

Hello, TASC is sorry to hear about this participant's concerns. A positive customer experience is important to TASC and we appreciate feedback from our participants. TASC will continue to work with this participant to provide resolution. The TASC cardholder agreement, which accompanies the card at the time of issue, states: Your Benefit Account access will be terminated if you lose eligibility status for your Benefit Account. Such a status change may include an employment status change or your Plan Sponsor no longer offering such accounts. Although the card is no longer active, a participant may still submit claims online at www.tasconline.com or by submitting a Request for Reimbursement form via fax or mail. A list of eligible expenses can be found online at https://www.tasconline.com/biz-resource-center/eligible-expenses/An account will become locked after five failed user attempts. Once this occurs, the participant can unlock their account online. If they are unable to remember the information necessary to unlock their account,they will e directed to call TASC for assistance accessing their account. This is done to keep the account information secure. TASC appreciates your feedback and will use it to further improve our services. At TASC, we strive to continuously improve in a responsible and user-friendly manner. Thank you again for your comments.

Review: I have an account through my employer where I make contributions every paycheck. I have made $250 contributions each on 9/12/14, 9/26/14, 10/10/14, and 10/24/14 for a total of $1000. I have placed accepted claim forms in to them (for a total amount of $1342) and have only recieved the reimbursement from my 9/12/14 contribution. Therefor the contributions that I made on 9/26,10/10, and 10/24 (a total of $750) has not been released to me.

On their end, they see that I made the said contributions, however are not able to issue them, or credit my account with MY money.

I have sent numerous emails and have called numerous times. I have been emailed by their "Quality Service" team saying that this is an IT issue. I have spoken with administrators plaving the blame on everybody else, but admitting that they see the issue and the error and are trying to rectify it. I am at a loss to get the money, MY money that has been placed in their trust.Desired Settlement: I want the money that I contributed to them ($750) to be released to me.

Business

Response:

To whom it may concern:

Review: On 4/10/14 we discovered that TASC, our Flexible Spending Account (FSA) third-party administrator (TPA), is refusing to honor its contractual obligation to administer the run out period for our FSA for the plan year ending 3/31/14. TASC claims that we failed to instruct them to administer the run out period. On 4/10/14 we responded that our contract with TASC unequivocally states that a 90-day run out period will be administered by TASC; nothing in the contract states that reiteration of terms previously agreed upon is required. TASC then claimed that our benefits broker instructed them not to administer the run out period via a form they say the broker submitted. Our broker categorically denies that any such form exists. Our broker asked TASC to produce the form but TASC could not. Repeated efforts by us and our broker to resolve this issue met with stonewall tactics, including not responding to telephone calls, transferring our calls to one person after another who did not understand the issue or who did not have the authority to make a decision, and, eventually, referring our complaint to TASC's Quality Services Department on 4/16/14. Then, on 4/17/14, TASC hastily closed our account, informing us by email that they issued a check for the remaining balance in our FSA account. Ninety minutes after closing our account we received a call from the Quality Services Department—who did not make the decision to close our account nor has the authority to reverse the decision—who simply said over and over, "Sorry, your account is closed. There's nothing we can do for you." The person from the Quality Services Department then told us to administer the run out ourselves. We already cut a check to TASC for fees to cover the administration of the run out period but were able to pull the check out of the mail when we heard our account was closed; we did not want to pay TASC for services they are now saying they will not perform. TASC’s breach of contract has put our company in an incredibly difficult position—participants want reimbursement which TASC refuses to administer and we have neither the personnel nor the expertise to administer the run out ourselves.Desired Settlement: Originally, we wanted TASC to honor the terms of our signed contract with them by administering the run out period of our FSA. In exchange, we were prepared to release the check to pay for the invoiced fees for this period and we would void the check TASC says they issued us for the FSA funds still in our account. But we already have participants demanding reimbursement and do not have the luxury of waiting for TASC to decide to honor their commitments—they have two weeks to respond to this complaint alone and 30 business days at least to close the complaint. Instead we have had to hire another company to administer the run out for us. We want TASC to pay for the administration of the run out as well as for any claims brought against our company for failure to provide timely reimbursement to participants.

Business

Response:

To whom it

may concern:

Review: Through my employer, I have a dependent care account that TASC manages. Each pay period $250.00 is removed from my paycheck and deposited into my account. However, since TASC has taken over the account, no money has been deposited into that account. We have now gone through two pay cycles without money being made available to us to use for our dependent care. When we have contacted TASC, we were told they were working on correcting the problem. We have not received updates as to when the problem will be corrected or when we will receive our money.

I am becoming increasingly concerned that our money is not being handled properly.Desired Settlement: I am requesting we have a date provided to us as to when this issue will be fixed and when we will be able to access our money.

Business

Response:

When TASC

took over this account we had received incorrect takeover information which was

uploaded into the system. As a result funds have not been made available to the

participants until the manual adjustments have been made. TASC has reviewed and

acknowledged the complaint and has taken the following action to address.

Review: TASC has not reimbursed me for HRA expenses from a claim with date of service 3/9/14. My husband and I have called TASC on four different occasions during the last six months to resolve this issue, which dates back 9 months. The amount owed to us is $528. The first time we called them was in July 2014. I called again on 7/31/14, and I was told that the check was sent to my hospital in April and that I would be reimbursed by the hospital. After calling the hospital's billing office, I was told that no such check was received. I called back in August and asked for a work order. I was told that the check would be stopped, reprocessed in 3-5 business days and sent to me. I never received the check. I called back in November and was told that the money was incorrectly applied to my deductible and it would be processed in 3-5 business days and sent to me. Now it has been another 3 weeks. I just called TASC and was told yet again that the claim was applied incorrectly to my husband's name and therefore not my part of the deductible. I am being told again that the check will be reprocessed, but that it will be sent to my hospital. I confirmed the address, account number, etc. I have little faith that it will be handled correctly. I requested that it be sent to me and was told that they could not do that even though two different CSRs assured me that they would send it to me.Desired Settlement: I am seeking the $528 refund from my HRA immediately. At this point, I am satisfied with the check going to my hospital or to me. I just want it handled correctly so that I can get my HRA reimbursement completed by the end of this year.

Business

Response:

To Whom it

may concern,

I cannot tell you how many hours I have spent on the phone with this company. This is flex spending account and getting reimbursed is very simply hard to do. I have submitted EOB's per several people's request ( and the way each of them want it done, which is not the same). They will deny your claim in a heartbeat and give no explanation. Currently I am on hold with them again. They are saying there is no money in the account, but one day earlier they sent me an email saying there is $1,110. Funny after me calling them they checked they found that there is $1,110 in the account. The representative states that he is working with a representative that is "really experienced" and will get it taken care of. Interesting thing is that is what the last representative told me on March 2 and I still have not been reimbursed. I guess this is how they make money by not paying out claims. This is stealing.

Review: Tasc invoiced me in November for the 1st quarter of 2014. I returned the invoice with an ACH authorization. I was then sent an invoice marked overdue in December. At this point I contacted customer service explaining that I had sent the original invoice to them which they acknowledged, but were having "technical issues" and could not find my bank account number. I gave them the bank account number again and verbally authorized the withdrawl. Nothing happened for 2 months although I received confirmation that it had been taken care of. I was invoiced in February for the 2nd quarter twice - two separate invoices for the same account. At this point I did not trust the ACH process so I sent a check. On February 12th and again on Febraury 24th my bank account was debited in addition to the check being cashed on March 4th. Throughout this whole time period the service was unuseable to me and interfered with my tax filing for 2013 which was extremely inconvenient. I spoke with customer service at least 5 times and their standard response was to give them 48-72 hours and the problem would be fixed. This service is extremely financial advantageous to our business, but I am considering finding another company because this experience has been so terrible.Desired Settlement: I would like to receive confirmation that since I have paid for 3 quarters of this year, that I will not receive another invoice until the last quarter of the year. I would also like a guarantee in writing that they will fix whatever the problems are with the invoicing and ACH withdrawls so that the withdrawl happens automatically every quarter like I was led to believe it would.

Business

Response:

To whom it may concern:

My name is [redacted] and I am responding on behalf of [redacted] to complaint # [redacted].

I have contacted the client in question and believe to have resolved the issue.

The client attempted to set up Epay (electronic payments) in November. Unfortuantely, this was not completed until February of 2014, after she had already been invoiced for the first and second quarters of 2014. As a standard part of the process, the banking information submitted to set up Epay is used to pay any outstanding invoices (Q2 fees). While this payment was being processed, the client also sent in a check for Q2 fees.

Currently, there is a $104.68 credit on her account.

After speaking with her this afternoon, we will be refunding the $104.68 credit via check and will not debit her account until the last week of June for the third quarter fees.

I will follow up with the client after the debit has been initated.

Thank you,

I was enrolled in the Flexcorp Cobra plan through my former employer in November, 2013. I made payments to Flexcorp, for Cobra coverage, between December, 2013 and June, 2014. At that time I was informed, by mail, that my account was being transferred to TASC, which, apparently had acquired Flexcorp. I then made Cobra payments to TASC between July, 2014 to conclusion of coverage in April, 2015.
The issue at hand is when I attempted to recover the payment records from the two named companies above in order to file the information with Federal Income taxes. I was able to recover the records for payment to TASC dated July, 2014 to April, 2015, which were available online. On the other hand, after numerous calls to Flexcorp and TASC customer service in addition to emails, some of which I was told I would receive the information from there archives via email or US mail, I was not able to retrieve payment information to Flexcorp for November, 2013 to June, 2014.
I was, in my final attempt to get the records, directed by Flexcorp customer service to call TASC again and speak with Shayla [redacted], Manager of Business Administration for the Cobra Platform at TASC. I spoke, first, with a customer service rep at TASC who did not put me through to Shayla [redacted], but instead put me on hold while he spoke with her. After some time he returned to tell me, after three weeks of calling in addition to emails, that those payment records were NOT available, period!
I was astounded at the runaround I had been given, over weeks of communication, to be told the payment records were not available.
In fairness, I should mention that although the results were less then satisfactory on my dealings with TASC/Flexcorp, the customer reps were always cordial, as was I, and they attempted to be helpful.

Review: TASC has been willfully negligent on reimbursing my Flex spending account. A portion of my paycheck is to be deposited in the account. I send a reimbursement claim with a receipt into them, at which time they transfer the money from the banked account to a holding account where I can transfer into my checking account. On 2/5/2016 the money was deducted from my paycheck, but was not deposited into my banked account, this occurred one week later. On 2/19/2016 money was deducted from my paycheck but again, not deposited into my banked account until one week later. I had our HR contact them, proving they had changed the deposit dates to a non pay week. It was fixed at that time and for the past three paydays, it has matched. On 3/18/2016 I sent in a receipt and on 3/22/2016 I received an email stating the amount was transferred into my holding account and available to transfer into my checking account. I went online to log into my account to set a transfer and the funds were not available. I checked the following day and they were still not available. I then called the support for TASC. They stated that there was a known problem and they were working on it. I was not made aware of any issues until I called. These repeated issues are either incompetence or a banking scam using people's money in a shell game or ponzi scheme. I wonder how many others have this issue that may not follow the transfers as closely as I do.Desired Settlement: I want my account to show the money when it is taken from my check. I want the money accessible once the receipts have been verified. I want them to stop playing games with my money.

Business

Response:

We’re sorry to hear about this participant's concerns. A positive customer experience is important to TASC and we appreciate feedback from our participants. We were experiencing technical issues with the transfer of funds to personal banking accounts on March 23rd. The problem this customer experienced was resolved as of March 29th. The technical problem was resolved and we are taking measures to assure that our customers receive timely reimbursements. Our standard processing time is 24-48 hours to process a reimbursement request. Once processed, the customer can expect to see their funds within 24-48 hours. At times this may be delayed due to the bank institutions processing timeframes.

Review: I am very upset with this company. By Federal Law I am entitled to COBRA. This company has allowed an individual to block my ability to deal with maintaining my COBRA. It appears first they set my account up incorrectly.

Second they did not update contact information, third their auto phone line for the account had mis information indicating it paid in full through March 1 2014.

All of this mis communication has resulted in my now losing my COBRA benefits. I am filing this so it is documented and addressed.Desired Settlement: This needs to be fixed retro active or they need to assume all medical bills left uncovered.

Business

Response:

The person that submitted the complaint is not the main policy holder of the account. Due to privacy laws related to HIPAA, we will not be able to communicate to her directly on this account. We will refer her back to the policy holder and we can work directly with that person.

Please let me know if you need any additional information.

Thanks,

Review: Recently left my job and continuing my medical/dental insurance through COBRA. This company is supposedly managing my COBRA payments. They sent me the payment information with an option to pay my monthly premiums online. I attempted to do so but had some problems logging in. Called the number they listed and spoke with someone at the department. She tried to tell me she couldn't do anything for me and would have to try to login again tomorrow. When I challenged her on the information she was giving me, because it didn't make sense, she got rude with me and hung up on me. I called back, was promptly put on hold, then after about 10 minutes I was hung up on again. I called back from a different phone, was put in contact with a different person who told me he was a supervisor, who also told me there was nothing he could do for me. He also hung up on me. All I want to do is make the COBRA payment so my health insurance does not lapse, and these people have absolutely no customer service skills. In addition to that, they said they store their passwords encrypted but the agent I first spoke with was able to read mine so I'm worried they are not holding private information securely.

Product_Or_Service: COBRADesired Settlement: DesiredSettlementID: Other (requires explanation)

Look, I realize that *I* am not their direct customer...the company I used to work for is. But sheesh, I should still be treated with respect. Get some customer service training for employees and supervisors. Don't be rude over the phone, and especially don't hang up on people. Try to be a problem solver instead of just passing the buck or avoiding them altogether. Improve the system so that you can resolve login issues immediately without

Business

Response:

Mr. [redacted] was able to make an online payment on November 27, 2013 and his account is now paid through December. I called Mr. [redacted] and left a voicemail to obtain additional information regarding the dates he called in and was not able to get assistance. This information will assist us in identifying any training opportunities for our customer care representatives.

The main payment issue has been resolved. Please let me know if you need any additional information regarding this complaint.

Thank you,

Review: 23 months ago I left my company and started with a new company. My HSA was moved off of my old companies HSA plan and was added to a new HSA plan. TASC will not send me a new card. I have called consistently over the past two years asking for a new card. I have called at least five times in the past three months and have been assured that I would receive my new card within 7-10 business days. I still do not have my card. I have medical bills and would like to use my funds. I'm not really sure what I need to do in order to receive this card so I have resorted to filing a complaint. Hopefully this works - I doubt it will. The overall service of the company is subpar.Desired Settlement: I just want my card or the money that is owed to me.

Business

Response:

We’re sorry to hear about this participant's concerns. A positive customer experience is important to TASC and we appreciate feedback from our participants. TASC is researching this situation and will contact the customer directly for resolution.

Consumer

Response:

Review: I have been trying for 21 days to get my TASC card to work so that I can pay for needed prescriptions for my husband who has had a stroke and takes medicines for it and for my migraines. I started working in this Oct 23 and it is now Nov 13. I keep getting the same message and run around. The company has to activate/reactivity the card. Then they just deactivated them and sent me new ones that WONT work! I waited a week for the new cards, went to purchase the meds and it was declined. I am tired of the run around. I am out of medicine. When I started Oct 23, I wasn't even needing to purchase anything. I was just being proactive to make sure everything was set up so there would be no problems. The only reason why I am rating the likelihood to refer is because when I used TASC year before last, I had no problems. It was wonderful.Desired Settlement: I have prescriptions I need to pick up. The money TASC has is all the money I have allocated to medicines. I am a teacher who can't even go to the dr because we have horrible benefits. I want my new card that I waited patiently to come in snail mail, to work! Today!

Business

Response:

To Whom it

may concern,My name is

[redacted] and I am responding on behalf of [redacted]. The TASC Card error the customer is experiencing has been escalated to our technical team. Until this issue is resolved, the customer has access to their Flexible Spending Account funds. The customer can pay for the expense out of pocket and submit a request for reimbursement online the same day. The reimbursement will then pay out directly to the customer within 24-48 hours. A member of our Resolution Team will reach out directly to the customer to resolve this issue. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I'm a State of Wisconsin employee and our benefits recently switched over to TASC. I've had nothing but problems. It took over two hours to even enroll. The online application didn't work and there was a long wait for customer service (over 40 minutes). I've had several employees complain that they have simply given up.
Once I enrolled, I found that the reimbursement was clunky. Our previous provider, wageworks, used to handle parking payments automatically. It was one simple step and I didn't have to think about it again for the entire year. I now have to set up a yearly allotment, write and mail a check each month, scan or photograph each invoice, submit a reimbursement each month, wait for payment into my TASC account, then request transfer to my bank. It's now five steps instead of being completely automated. And what a mess for my household budgeting. There's such a lag that a payment I made in January will not be reimbursed until March (I had to inquire, not even a courtesy notification). The debit card they constantly push is useless if you pay for parking on a monthly basis.
TASC is a local business, literally only a few blocks from me, so I want them to succeed. I question whether they've taken on more than they handle. I sincerely hope they can turn things around, learn how to listen to their customers and offer a better product.