TASC

This company did not allow me to be reimbursed for legitimate medical expenses. When I signed up to use it, I was told that any medical expenses could count. Therefore, we set aside $2000 for childbirth expenses. I am really angry because apparently that is not covered, and so I have left a lot of money on the table at this point.

Terrible business. They make it extremely difficult to get reimbursement for money lawfully due. I have had to submit a request multiple times every year. It's almost as if they are instructed to reject the first submission every year in hopes that customers will give up. Also, their website is down often: yet another way they prevent you from getting your money since you have to submit your request online.

Review: Due to a recent merger/sell out of our previous 3rd party administrator for health insurance reimbursements, I was told I had to resubmit everything to TASC for our 7/1/13 to 6/30/14 health year to which I was awaiting $1,250. I resubmitted all claims by 8/14/14 (deadline was 8/30/14). I called the Tasc hotline and had them setup my log in and password for online account access and found out the information on this site was incorrect and did not show any present claims. I called again and found out that they had issued me a new ID number and the old ID number (with which I submitted claims) was no longer valid. I was assured my claims, resubmitted under the old ID number, would transfer to the new ID number. I then checked in on my new web account. I found that the claims had been "listed" & that a check [redacted] was sent out on 9/2/14. After more than a week I contacted them & stated I had not received my check. They told me I had to wait 10 business days for the check & if it had not arrived, then I should call back and report it. I called back after 2 weeks, and no check. I set up direct deposit via my checking account on Tasc online, then called them and told them to put a stop on the check & reimburse the $1,250 via my direct deposit setup. A work order [redacted] was issued & I would have to wait 10-12 business days to process the work order in order to put a stop on the check. I called a few times since that time and noticed that on 9/17/14 from my online account, that the check was being voided. However, no money in my bank account. I called back to find out that they 'administrative/support' group has to wait another 5 business days before they can send out another check. I told them no check, direct deposit...they had to amend the same work order and told me they would let me know sometime as soon as they could & that I would receive an email notification of the process. No email response or phone call. Submitted 8/14/14, check written 9/2/14: 10/17/14 still no $1,250.Desired Settlement: This money is not Tasc's money. It is from my employer (Page Interworks) to Tasc to handle as a result of me meeting the requirements for reimbursement (meeting the first $1,000 of deductible, then sharing 50/50 with my employer for the next $2,500, hence $1,250 to me from my employer). Tasc has no urgency on their part to resolve this issue & I simply get the bureaucratic runaround, despite helpful attitudes. Per the W.O. [redacted],deposit the full $1,250 into my direct deposit w/o delay.

Business

Response:

To whom it may concern:There was a bank transfer initiated on 10/17 for $1250.00 to this participant's bank account.I have contacted him to verify receipt of these funds and will continue to work with him if funds have not been received.Thank you,,[redacted]

Quality Coordinator

Total Administrative Services

Corporation (TASC)

e: [redacted]

w: [redacted]

p: ###-###-####

amazing how you can change a website and not have anyway to get to that website from the 'old' website (who knew it was changing?) other than a 130 character address that some phone operator has to read to you, not once or twice, but three times to get it right...also remember to capitalize ETF!?! are you kidding me! I would steer any employers away from TASC. Poor web navigation, TASC card rarely works, and customer service is on par with Gateway computers.

I cannot believe how a company can screw something up so bad and then just disregard the issues and NOT follow through with what they said they would do! I have spent countless hours going back and forth between collections-hospital-Insurance carrier-TASC- and all because TASC screwed up and sent a termination of coverage letter with the wrong date!
Since August of 2014 I have been fighting to get claims paid for June 2014 service dates. I had COBRA coverage through TASC and to date-they have not resolved the issue. When calling this company you are on hold forever. Even longer when you wish to speak with a supervisor...who when all is said and done-doesn't help one bit. I've spoken with 3 (Jodi, Leverta and Craig). All have "promised" they would follow through and fix the issue but have lied. As soon as they hang up the phone-I've not heard from them again and the ball is quickly dropped.
This is absolutely ridiculous what people have to go through to get their claims paid. 11 months since the claims have been rejected and I am still fighting to get them paid for coverage I had!
I am thoroughly disgusted with this company and would not recommend anyone using them.

Review: I have COBRA since June of 2015 and have sent payments to Benesyst (a TASC company) of $1,355.59cents monthly. In October when I sent my check, I reflected in the box on the check $1,355.59, and on the written line (in error) placed $1,55.59. My bank honored what was in the box and payed Benesyst the amount that was reflected in the box ($1,355.59). Benesyst reflected only the 1,55.59 and has marked my account as $300.00 deficient. This is not the case. I have my bank statement from Chase and spoke to Chase who confirmed that they paid Benesyst the $1,355.59 (full amount) on the 27, October. I have reached out the Benesyst for 4-weeks without resolution.Desired Settlement: I wish to have my account adjusted to reflect no deficiency. Or, Benesyst can send me a complete refund of $1,355.59cents, and I will re-write a new check..

Consumer

Response:

On Mon, Dec 28, 2015 at 5:38 AM, [redacted] <[redacted]> wrote:Hi,

Review: My company also has a contract with TASC to provide deductible reimbursement. We had outpatient services related to my wife's pregnancy performed in October & November 2013 with EOB sent to TASC. I called on 12/2 to inquire about my reimbursement of $789.62, and was told there was a service blackout earlier, but payment would be deposited in 7-10 business days. It is now January 3 and I have received nothing from the company. I have called several times and spoken with different customer service reps, the most recent being today. I was told by the customer service rep that his "support team" is very busy and the payment date is unknown. I have already paid all of the medical bills related to this deductible, so telling me that they cannot reimburse me in a timely manner is completely unacceptable and a violation of my company's contract with TASC.I am also owed another $710.38 in deductible reimbursement, but instead of depositing the money in my bank account per our contract with TASC, they sent the payments to the service providers. Thereby double paying our invoices. I was instructed by the company to chase the reimbursement down with the service providers. Now I must spend more time trying to fix this company's mistakes. To this date I am owed a total of $1,500 in deductible reimbursement. I have paid these to the medical providers in full, and have received $0 from TASC.Desired Settlement: I want the $789.62 refunded immediately. This should have been down in November when the EOBs were turned in. It is now 1/3 and have been told that they cannot give me a date that the money will be deposited. This is absolutely unacceptable as I have already paid these bills and am due reimbursement immediately.

Business

Response:

TASC has reviewed the response from the participant and has issued a check in the amount requested of $710.38. This check will be sent via overnight priority mail and should be received by the participant within 1-2 business days from today. We have communicated this information to the participant to ensure that this is a resonable solution. At this time the participant has agreed with this action as a resonable solution.

We will also be auditing the participants account to ensure that all claims have been processed and paid to the participant. Any additional claims that need to be processed and paid will be paid to the participant within 1-2 business days. We will continue to update the participant of account activity until the situationsis fully resolved. Rather than having the participant try and collect the overpaid amounts from the service provider TASC will be paying the participant directly and will attempt collection of the overpayment from the service provider for the participant.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Funds were pulled from our business account to refund employees medical expenses, and in turn deposits the refund into the employees personal bank account via ACH. The funds were pulled from the business on 10/23/14 and almost 3 weeks later the funds have not been deposited into the employee's personal account to refund expenses. After several conversations on the phone and several work order numbers were issued there still is no resolution. No reason why the funds have not transferred to the employee or and idea when the ACH will happen. There is no one to talk to at TASC who will return my calls or give me a reason why this is happening and are not doing anything to correct it. When I call I am told the person working on my "case" is at lunch or is out of the office, they promise me that she will get back with me but never does.Desired Settlement: I would like the funds wired to the employee's account now or the funds to be returned to the business which it was first pulled from.

Business

Response:

We contacted Ms [redacted] yesterday and resolved the payment issue and the transaction should appear in the account today or tomorrow. The payment was originally made at the end of October and was rejected at the bank due to inaccurate account numbers. TASC should have contacted Ms. [redacted] at that time to reslove the issue and that process was missed. We will be reviewing this process to make sure customers are contacted if a transaction fails.

Please let me know if any additional information is needed.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have had many problems from the first day I opened the account.

1. They deducted the wrong amount from my checking account was supposed to be 30 something and they deducted over 700.00. I had to place and PAY for a stop payment because I didn't want it to destroy my checking account.

2. I get a letter stating I owed 25.00 for returned check fee (which it wasn't I stop payment on it).

3. Now almost 30 days later I still don't have active dental insurance and I have an appointment on 08/20.

4. When I call the representative says "I have sent an email." I called [redacted] of KY and they said if they get a reinstatement they fix it that day. I have to waste my time at work to keep calling people but I am paying a service TASC to make sure I have insurance. This is unacceptable.Desired Settlement: I want active insurance by 08/20 at 1600 or my money back plus the stop payment fee I had to pay for their mistake and the plan cancelled.

Business

Response:

To Whom it may concern, My name is [redacted] and I am responding on behalf of [redacted]. TASC incorrectly deducted the incorrect amount from the customer's account due to an enrollment error. The payment issue was resolved by the customer since she put a stop payment on the [redacted] with herbank. The enrollment correction was made on 7/22/15. We then pulled the correct amount on 7/28/2015, the day after we received the bank rejection from the stop payment. The reinstatement of coverage involves the customers former employer. TASC originally emailed the employer on 8/5/2015 and then again on 8/18/2015 since the customer was still not active. On 8/19/2015 TASC called and left a voicemail for the employer explaining that they were responsible for contacting the carrier to reinstate coverage. She returned our call and informed us they would contact the carrier. Root Cause: The customer was incorrectly enrolled in Medical coverage. This is why $756.24 was [redacted]'d from her bank account rather than the amount she was expecting to pay of $57.59. Secondary issue was the reinstatement of her insurance. This delay was caused by the former employer. The standard reinstatement timeline is 2-4 weeks. The customers insurance is now active.Contact has been made with the customer. TASC will work directly with her if there are any further problems. Sincerely,[redacted]

I recently tried to get some help from this businesses customer support. Their system repeatedly denied my claims to retrieve my own money from an account. Each time I tried to call someone, there was never anyone available and I got the "our office is closed" message within their business hours. I was basically told "sorry about your luck" with no solutions suggested for the issue. So, $200 of my money has gone to someone else because their system failed to work. I am very upset and as I am a single mother, the money I placed in the account for daycare expenses was desperately needed. I am very upset and disappointed that they didn't even try to help me out and accepted zero responsibility for the problem.

This company must be run from a high school computer class. They are pathetic in answering your concerns, and simply don't accept responsibility and blame other venues. They have "lost" my bank account information 3 times, failed to find a direct deposit, and yet blame the bank. When you e-mail them, you get a cut and paste answer that don't address anything you were concerned about. A great example is to look at their response on here! Truly disappointed in this company, and I will not sign up on a flex account next year if they are used with my employer.

Review: On March 15, 2014 I submitted two claims for reimbursement on a health reimbursement account. With no notice from them and after getting my bank statement, I noticed I did not get reimbursed for the claims so I called on 5/7/2014 and talked to a representative and asked why I did not receive my claim. She explained that I need to submit evidence of benefit (EOB) from my insurance for the claim not the bill that I submitted as evidence of benefit. Not knowing what an EOB form is, she informed me I could get the EOB online at my insurance carrier which I obtained and submitted the same day. A week later, I received in the mail a notice that my claims were denied due to submission after the run out period of 3/31/2014. I called again and told the representative that I submitted the claims within the run out period and that they needed more evidence of benefit. According to this representative the EOBs needed to be submitted before the run out period. My claim to her was that if I was informed that they denied my claim like they did when I submitted the EOBs on 5/7/2014, I would have had them in on time. I feel that because it was a short period of time to the end of the run out period I was not informed so that a claim could be denied for not filing within the run out period. Also, when I called on 5/7/2014 the representative did not mention a run out period and allowed me to get the EOBs and submit them. Now I am out $1,074.01 for their failure to notify me of their denial and they are claiming it is past the run out period. I believe this is improper and inferior service and somewhat deceptive and elusive.Desired Settlement: I wish for the two claims for $1,074.01 to be reimbursed to me.

Business

Response:

TASC has reviewed and acknowledged the complaint submitted

by this customer and has responded accordingly. The customer had submitted the

complaint because two claims that were submitted to TASC for reimbursement did not meet the requirements for reimbursement. I have provided

additional information to the customer with details as to why TASC is unable to

process the requests for reimbursement.

Review: Tasc also known as eflex was managing our FSA accounts for the company that I work for, Health Integrated.com. I submitted claim and receipts December 1, 2015. I called to see the status of my claim and was told that they never received it. I faxed it to the number on the form. I was told to fax it again, I did. They couldn't find it yet as it is not something that comes to them directly but to a fax number and there is no one there. I faxed again and was told that they did not receive the receipts only the claim form. I faxed it three times in a row along with the receipts and was told to stop duplicating, stop faxing. Weeks later, my claim was denied for not receiving the receipts. I called again and was told that all I need to do is give them the receipts. I said, that I sent it. Weeks later told that they cannot read the receipts. Now it is about the last week in March. March is the cutoff. I sent emails, faxed claims, called. When I asked for something specific, they said we will send a claim form. I did not ask for a claim form. THe auto replies were very frustrating as they never addressed my issues. In April, I sent the same things over the mail. They said they did not get it. I wanted to file a complaint and asked for the person who is in charge of the customer service Department, never got a name. Then in April, I received a call from a man who ran the same thing all over. I said that I sent it via mail. The amount of time I have spend is beyond. Customer service is not helpful. I checked my account on line and found my balance is 0. When I had 900 dollars for my health care needs.Desired Settlement: Receive a check for the amount of my receipts which I have sent in several times.

Business

Response:

TASC is sorry you experienced frustration when submitting claims for reimbursement. TASC prides itself on having the fastest and most accessible request process in the industry. We will work directly with this customer to resolve their issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I did finally get my money this week.

Review: On two seperate occassions TASC has denied claims made to flexible spending accounts with no communication regarding the denial. The claims were processed and denied but the company did not communicate the claims disposition thereby depriving the plan participant the opportunity to remedy the issue before the grace period expired or before the participants ability to correct the situation elapsed. I submitted forms to request reimbursement for dependant care expenses that were approved on several previous occassions. The submission was in the form of the Veriflex Cover Sheet and the daycare provider signed each line and printed her SSN on the form and my reimbursements were paid out as expected. This time I submitted the same information but the claim was denied and TASC made no effort to contact me to inform me that my claim had been denied and I havce since terminiated my relationship with the daycare provider making the acqusition of the required receipts nearly impossible. TASC's repeated processing of claims with only the Veriflex Cover Sheet established the perception that participants would be reimbursed based on that information. They (TASC) have since changed their procedure but failed to notify any me that they would need any additional information outside of what I had always submitted in the past. This is a repeated occurance for this company in my experience.Desired Settlement: My desired outcome is for TASC to process my claim as they have in the past, reimburse me for my dependant claim expenses with the that I have contributed to the plan and then train their employees and managers to better oversee and adhere to the established claims process. I would also like TASC to implement a procedure by which their plan participants are informed of the disposition of each claim they make.

Business

Response:

TASC reviewed Mr. [redacted]'s concern and we did identify

some inconsistencies in how his dependent care claims were processing. There is special handling for this client and

we have sent Mr. [redacted] a form to send in with future claims that will serve as

a receipt for the required substantiation.

All of his pending claims have been processed and payment has been sent.

Review: I was referred to TASC online on or about 7/20/14 to obtain COBRA insurance through a former employer, I have paid TASC $1,900 for continued Health insurance under COBRA, as of 9/9/14 my family and I have NO health insurance and have been without since 7/31/14 but TASC has had my money for weeks and all they have to do is send an email, snail mail, fax, make a phone call to my insurance company to make this right and they will not, they use the lame excuse that there is nothing we can do it just takes time. Meanwhile my family can't get needed medical care and prescriptions because TASC uses the average person's money for weeks before they pay the insurance company leaving families without much needed healthcare.Desired Settlement: Please Contact my insurance company immediately and tell them that I have coverage that I paid for weeks ago so my family can get much needed medical treatment.

Business

Response:

My name is [redacted] and I am responding on behalf of [redacted] to this Revdex.com complaint.

Generally, notifications are sent to clients within 3 business days of one of their COBRA participants electing and paying for coverage. In this case, notification was not sent for close to 7 business days due to a staffing issue. Notification was sent to this participant's previous employer on 9/3, and it is now their responsibility to contact the participant's insurance carriers to reinstate coverage.

I will communicate this to the participant and also work with his previous employer to ensure coverage is reinstated as expected.

Thank you,

TASC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Throughout my issue the people that I spoke with on the phone from TASC were very courteous and helpful, unfortunately the "online or internal system" of communication was really slow which forced me to contact the Revdex.com.

Shortly after filing my complaint with the Revdex.com I finally received confirmation that my former employer had been informed of payment and they contacted my insurance company to inform them that TASC had received payment.

Unfortunately I have to resubmit claims for prescriptions and medical coverage due to the time lapse and had to spend several hours investigating why coverage took so long.

Regards,

I called customer service twice. the first time, sombody answered and advised they will transfer me to somebody and I was transferred to a dead line. The next time I called, someone answered and hung up immediately. I am currently calling for a third time now, lets see what happens

Review: In 2014 I set up a dependent care spending account through my employer. They went through a third party, TASC, to handle my account. TASC was very hard to deal with from the very beginning. They began pulling the allotted amount of money from my paycheck each week but would not allow me to use it resulting in me being 3 weeks late on my childcare payment. Every few months they would mess up my account and not allow me access to my money. It would take weeks for me to get it straightened out. In early 2015, after my account was closed, they sent my a letter stating that I owe them $94.92. They claimed that my childcare provider ran my mastercard twice for the same charge causing my account to become overdrawn. This did not sound right to me since it was not a traditional credit card, it had to be prepaid before I could use it, so I called my childcare who confirmed that this was untrue. I then called TASC back and spoke with a different rep who told me it was a computer glitch and it happened to lots of their customers and I was not responsible for payback. Now I am receiving threatening letters from TASC saying to pay the $94.92 or they will send it to collections.Desired Settlement: Since they admitted this was a computer glitch and their fault I don't feel that I am responsible for paying them the $94.92 they claim I owe.

Business

Response:

Hello,

TASC is sorry to hear about this participant's concerns. A positive customer experience is important to TASC.

In September 2014 this participant's FSA plan transitioned from another Benefit Administrator to TASC. During a transition, a blackout time frame is needed to stop the processing claims in the former Administrator's system so the transfer of data to the TASC system can be completed. The blackout period typically takes three to four weeks. During this time, we are unable to pay out requests for reimbursements. Once the transition of information is complete, the plan is active and participants have immediate access to their funds. TASC does not have access to a participant's paycheck, their employer pulls the funds from their paycheck then submits it to TASC as a contribution into their FSA account. With a Dependent Care account, as soon as the contribution is made, the participant has access to the funds. The participant may not have had access to the funds if the contribution was not posted to their account on their payroll date.

After a plan year has ended a final audit of each participant's account occurs. The contribution amount is reviewed along with the total disbursement amount. At times, an overdraft of an account can occur. In this case, our card vendor's system registered the two card swipes as a duplicate. Upon reconciliation of the card system, both transactions processed which made the FSA account go into the negative by $94.92. Since the participant has now received more funds than what they have contributed, they are responsible for repaying the funds back to TASC. By not repaying the funds, the participant will be over the IRS Dependent Care yearly limit of $5000.00 since they have been reimbursed a total of $5094.92.

Documentation supporting the $94.92 transaction which caused the negative amount has been sent to the participant. We suggest that they take that information to their childcare provider for review. Their records should show the same.

The cardholder agreement that the participant received with their card states: Each time you use your Card, you authorize your Plan Administrator to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available in your Card Account, you shall remain fully liable for the amount of the transaction and any applicable fees.

TASC will continue to work directly with the customer to come to a resolution.

Consumer

Response:

Review: I have an FSA through TASC. On at least five separate occasions I have tried to make a purchase using the debit card both online and at a physical location. Every time was for FSA approved items and at an FSA approved location. Every purchase has been rejected. I have also called several times to inquire why my purchases are being rejected. Each time the agent claims that my account is fine and that I can purchase up to my limit of $120. I called today and the system was down so they could not assist me. I have spent approximately four hours trying to resolve payment issues for a measly $120 purchase. It makes one wonder if they are trying to divert one's ability to use the card in order to keep the funds per FSA regulations. My time to make a purchase is running out and I am growing extremely tired of calling TASC every week to try and resolve this.Desired Settlement: I want my cash back now. You can keep the balance on my card, but I want the $120 that I cannot access through your service. You can pay the tax penalty for my inconvenience. I do not want to try and make any more purchases with the card and waste anymore time. Just mail me a check.

Business

Response:

My name is

[redacted] and I am responding on behalf of [redacted]. In reviewing this customer's account, it appears that the customer has been attempting to use his FSA funds for ineligible expenses. We will contact the customer directly to educate him on the types of expenses that are reimbursable. This should resolve the problems he is experiencing with his FSA card. Sincerely, [redacted]

Business

Response:

TASC apologizes for the frustration and disappointment in getting your issue resolved. We will continue working with you to provide resolution.Due to IRS guidelines, TASC is unable to send you a check without the submittal of a claim and the proper receipts to verify that the items you have purchased are eligible for reimbursement. We will contact you directly to assist you with your claim reimbursement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

After much effort I was finally able to spend the money.

Regards,

Review: I was to receive COBRA Coverage administed by tast starting Feb 2014. I received a payment book in April and made my first payment. A few days after I made the payment I received a cancelation notice. I called TASC and was told that the payment I sent was not enough and that I would have had to sent 2 payments in order to start my insurance. I was informed that the payment was not applied to the account so I asked that it be returned since there was no way for me to get the COBRA started now. I waited and never received the check. I called on June 3 2014 to find out why I had not yet receive my refund. I was infromed that they had talked to my previouse employer and found a way to apply it to Febuary. At this point the contract had been canceled by both parties and I was due a $980 refund.Desired Settlement: I desire that they honor the cancelation and send me the money I was told in April could not be applied.

Business

Response:

To whom it may concern:

I apologize for the delayed response. My name is [redacted] and I am reponding on behalf of [redacted].

This participant's previus employer submitted his qualifying event to us with a COBRA start date of 1/29/14. The coupons that were sent to this participant indicated an amount due for three days in January ($91.07). The amount due for February was $941.10. When we received his first premium payment of $941.10, $91.07 was applied to January's premium. This payment essentially activated his COBRA coverage.

After this payment was made, his previous employer sent in written request to update his COBRA start date to 2/1. His payment was then reapplied and satisfied February's premium.

No further payments were received from the participant and coverage was termianted as of 2/28/14.

I have contacted the participant to let him know that TASC no longer holds the funds in question as they would have been forwarded to his previous employer and used to pay his portion of the group health coverage for February 2014.

Please let me know if you have further questions.

Thank you,

Review: I have filed the same FSA forms and provided the requested information for the same charge on 3 separate occasions yet I am still getting denial letters requesting said information. When I call in after waiting for 30 minutes on hold I get an apology and verbally told the claim should have been accepted but then I get another denial letter 3 weeks later. I have had several other charges to same clinic for the same services accepted.Desired Settlement: Pay the FSA benefits that you are required to pay for and stop asking for the same piece of information over and over again.

Business

Response:

Good afternoon.