Tax Law Advocates

A rebuttal on case #[redacted]........My initial conversation with [redacted], I told him that I sold my house in southern colo. I told him that I made a little money on the sale. I ask him if that would hurt me to gualified for service. He told me that we would discuss that later.I told him how much money I had in the bank. He said the fee would be $2500.00 So I send 3 payments of $833.00 June 4, June 25, July 21. I would think he would know by then that I didn't qualified, but he took my money anyway. still it took 6 months for them to tell me that I didn't qualified. I called twice a week to check on the situation, but after they stole my money they would not answer my phone calls. they sat on their hands for 6 months. before I found out the out come. very disappointed that I didn't receive the services that [redacted] said he could do. Revdex.com please put this out on internet and general public for people to see, how bad Tax Law Advocates do business. especially now that it is tax season...................Thank youthey charged me $2500.00 after I complained they gave me back $1250.00, but sitting on their hands, and waiting 6 months to find out that I didn't qualified, with no results. I think I deserved additional $625.00 for the bad service...............thank you

In the complaint our client stated this:
THESE PEOPLE ARE NOT RESPECTFUL TO THE QUESTIONS I ASK, THEY HAVE SAID THAT THEY WOULD ON THE FRONT END OF THE DEAL BUT NOW THAT THEY HAVE THE MONEY THEY DO NOT,THEY TALKED ME INTO USING THERE SERVICE USING SCARE TACTICS,
In actuality we sent out an advertisement to our client in which he called us inquiring about the advertisement and agreed to use our services. 
Also, I let my client's know that I respond to their emails between one hour to one day, unless their issue is time sensitive; which, in this clients case, it was not. Each email that our client sent was responded to in the time frame that I previously mentioned. Furthermore, before any payments are taken from any of our clients we send out and receive  contracts which include payment authorizations that ALL of our clients must agree to before moving forward with our services and with this particular client, it  was no different.
Also, our client mentioned that we have not been working on his case, when in actuality we have requested information from our client on numerous occasions in order to resolve his issues with the IRS. Our client has refused to provide us with the information that is required to proceed with the tax resolution process; which delayed our ability to resolve his case sooner. Furthermore, in our contract it clearly states that one of our clients obligations or duties to maintain our services it to supply us with the information we need, it is the only way we can move forward with his case  and achieve the desired resolution.
Our client did eventually supply with the information we requested months after we made our original request; as soon as we did were able to complete the majority of his case. At this point the current future of his case lies with his revenue officer. We have complied with all she has requested and we are waiting on her response the what she has received. As soon as that occurs we will have completed the case entirely. We did not at any point not return this client's phone calls or emails. We have worked on this clients case and our weeks away from resolution, only after the client supplied us with what we need in order to move forward.

I did have one call on November 4th and at that time I paid for a service from Verizon to Block them.  These are unsolicited calls to consumers and this is against the law to make such calls in the first place.  They have indicated that they bought a list from someone and if this is true then they are breaking the law because you clearly have to opt in or be doing business with them for them to legally call you.  How many other people are they doing this to?  You guys should report them to the State's Attorney General's office.

Hello Ms. [redacted],You stated that we did not respond to either notice of compliant you sent in May, or the request for refund you sent in July. In actuality, we sent you both emails, letters, as well as made phone calls before and after both letters sent. We also directly responded to your request for...

refund, stating that if you wished to have a refund, we would just need to set up a phone call between you and I, as per our protocol. We received absolutely no response from you in reference to that. The initial letter of "compliant" you submitted, our firm received on May 25, 2017, we responded the same day we received the letter and requested that you contact our firm, as it is our protocol, we then proceeded to contact you in the following dates:June 7 2017 4:21pm PST, requesting updated financials from you and requesting to discuss the letter that you submitted.June 13 2017 1:42pm PST, [redacted] emailed you the following:Subject: TAX LAW ADVOCATES Message:[redacted],I have called and left several messages for you in the past couple weeks and have not heard back. It is urgent that I speak with you about your case and the resolution we have come up with for your investigation. Please give me a call & hope to be hearing from you soonThank YouEntered by [redacted] on 6/13/2017 1:00:42 PMJuly 11 2017 3:29pm PST, We called, left a voicemail, again requesting standard updated financials, so we are able to fulfill our obligations to you. July 11 2017 3:33pm PST, We emailed you a letter stating that we have yet to receive the financials you have requested, and we will need that immediately to proceed with resolution.You then sent a letter that we received on July 17 2017, requesting a refund, to which we called you the same day on July 17 2017 9:02am PST, to which you did not answer then prompted our email on July 17 2017 9:06am PST, which stated the following:Comment posted by [redacted] on [Mon Jul 17 09:06 AM 2017]:Client sent in another complaint letter. I have forwarded the following note over to [redacted]. [redacted] has advised me to email client to set up a phone conference in regards to her case since she has not been responding to my phone calls or emails. I emailed the client the following.... Good Morning Ms. [redacted],I had just received your letter in response to me trying to get in constant contact with you in regards to your case. In order for us to move forward with your resolution or even be able to give you a refund, You will need to call into our office first and speak with my Supervisor [redacted] in regards to your case. I would love to set up a phone conference between Yourself, myself and [redacted] in regards to the request you have made. Please let me know when a good day and time is for you?Best Regards,________________________________________________________________________...⇄ never denied you request for refund, we simply have a protocol that we are required to follow, to grant a refund which simply requires us to go over the details of your file. To which you never, responded even after our countless attempts to reach you. We of course want to proceed with resolution, however, if you are unwilling to, then we need to follow a certain set of rules our firm has set in place to proceed that is all. We also contacted you multiple times after your notice, to attempt to proceed with resolution. Should you wish to receive the times, dates, and content of those requests please let me know.You stated that not one single service that you have hired us for has been completed, so I would like to break that down:You hired us for investigation and review, which entails us contacting the IRS and figuring out your current status with them, any balances owed, and any years you may need to file. For any years that require filing we receive your wage and income transcripts to figure out exactly how much money has been reported against you.On Monday December 12, 2016 at 9:43am PST we contacted Internal Revenue Service and spoke with Ms. [redacted] ID# [redacted]Who provided us with the years that you were missing: 2010, 2012-2014 and we then ordered your wage and income transcripts which I will attach in a separate email.After contacting the state of California as well on December 22, 2016 on 11:04 am and speaking to Mr. Dimple, he informed us that you had a current balance of:TOTAL: $21,205.422003 $4,024.90 SFR2004 $17,180.52 SFR FTLBoth years were what's called SFR's (substitute for returns) where the IRS or state will go in and file your tax returns for you, and allow you no write offs whatsoever, and it usually results in a inflated overall balance. So we refiled your 2003 and 2004 tax returns, which effectively reduced the balance for the aforementioned, to the following:Comment posted by Dean Johnson on [Fri May 26 10:17 AM 2017]:State Tax Prep2003 CA $ 1,0062004 CA $ 7,144___________________________________________________________________________...⇄ only thing left to do, was go in and finalize a resolution centered around your ability to pay. On March 16 of 2017 you submitted financials over to us, and because it does take a few months for state to officially post you new balances, it required us to request more recent financials (updated bank statements, paystubs, etc) in order to finalize your resolution. We did not agree to get your case done by March of 2016. It states that absolutely no where on your contract. Just by demanding it be done by then, does not require us to finalize it. That is furthest from the truth. Please read the contract carefully and you will find that nowhere does it that we are bound by a March deadline. The only mention of March was your payment, which has no relationship with your case resolution. In fact, what you will find is that you are in violation of your contract, please reference client's responsibilities. I also requested that [redacted] the assigned case manager move forward to gather updated financials from you so we can proceed to close out your file. You have sent us financials, and we stated we only needed more recent financials, because that is what the Internal Revenue Service would request as well. And per the contract you signed, it is your client responsibility to comply with informational request our firm would make. You stated in multiply times that we "lost or misplaced" your financial information. That is absolutely nefarious, we have never misplaced any item that we have received from you, and retain all of your information that you have sent, or we have received on your account thus far. I would like to know what has made you come to that conclusion? That is a very serious claim to make that our firm misplaced very sensitive information that you have provided, especially if it is completely unfounded. Those kinds of unsubstantiated remarks, would require our firm to make every effort to clear.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for the response.  It appears that there can not be a resolution.  As you can obviously tell from their response, they will continue to try to scam consumers.  To respond to their statements:
"It appears there is some confusion regarding our product/service and intent"
They sent un-solicited messages stating that they had recently had conversations with me about financial matters.  I never had conversations with them.  I do not discuss financial matters with companies that call me.  I only discuss finances with companies who I call.
When I called them, their agent who said he is name was "Matt" told me that the person in the fax was not a real person.  The persons name was used to make it the fax look legitimate.
"Matt" demanded sensitive personal information to continue the call.  And refused to remove me from their list because my phone number is "a valid phone number.
Their intent is clear.  Identity theft by phishing.
"We only market direct to businesses and not to residential consumers. Moreover, we only use opt-in/verifiable and permissible data for such marketing campaigns."
The number they called is registered as a residential line at the LEC. 
I have had the number for over 6 years. 
I have never run a business from my home.  I don't take business calls on my home number. 
I don't normally have a fax machine at home; although, I did connect one to determine the source of the calls.
I never opted-in to any spam lists.  I never opt-in to any lists.  I opt-out of lists from the companies with whom I do business.
I have never "done business' with this group.
Considering the points above - their spam lists could not be "verifiable and permissible".
"Additionally, we never market at “all hours” only once every 3 weeks at 11:30 AM EST on a weekday direct to the business."
Simply incorrect.  I have received calls at many different hours including late in the evenings and early in the morning.
However, we do acknowledge that inadvertent errors can happen and it’s possible we tried to reach the consumer by mistake. The fax transmission in question is for a real and genuine product and contains three different forms of toll-free communication for the recipient to opt-out.
Again, considering the points above, this comment means nothing.
"Again, we apologize for the mistake/intrusion and ask that he call 877-529-[redacted] to have any fax number removed from future correspondence by First American Capital. "
There is no reason for me to call them, I never asked to be spammed.
It should not be my responsibility to support their activities.  They are the scammers & spammers.
I do not wish to do business with them.
Although we know they will never remove anyone, they can simply strip the numbers in the [redacted] exchange from their list.  Then people can "opt-in" to their wonderful service.
Regards,[redacted]

I was treated with respect and helped right from the first phone call until the last when I received the greatest news that I was out of trouble with the IRS.

I would recommend Tax Law Advocates to anyone that needs this kind of help.

They were and are only a phone call away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], we have fully worked this out and I am happy with the way Tax Law advocates handled this situation and would definitely use them again in future.
Thanks
[redacted]

Everyone at Tax Law Advocates helped my family with our tax issues. They were very kind and quick with all of their help. thank you.

I listened to the initial conversation Mr. [redacted] had with Mr. [redacted], and unfortunately Mr. [redacted] mentioned no where in the conversation that he sold a property or made any money off of it. Furthermore, the reason our firm took 5 months in resolving Mr. [redacted]'s case is because after finding out he did not qualify for the offer and compromise program we attempted every other method of resolution. Including but not limited to amending a tax return based on the fact Mr. [redacted] stated it was done in correctly, which after amending the return we came to find out it was not. We also made sure Mr. [redacted] had no lien filed against him due to him owing money. As far as receiving any money back, we refunded half of what he paid our firm despite the fact the work was done on Mr. [redacted]'s case. He is not owed any additional money.

Absolutely horrible experience. We contacted with Tax Law Advoctaes almost 4 years ago and have been strung along ever since! They kept requesting more and more documents but took no real action to resolve out tax situation. We had a different person handling our case every few months and have contantly struggled to get response to phone calls and emails. Tax Law Advocates have taken a LOT of our money and time and given us absolutely nothing in return!

They have been very helpful . They seem to care about you.

This client called in, and wanted to move forward with our service. He gave us verbal authorization to process his card (which we still have proof of). Then we called the client almost on a daily basis to request the necessary documents required to move forward with his case. He continued to say he...

would be sending them back. Then, finally I followed up with him, and he stated that he know longer wished to proceed, and wanted a refund. I replied to him that was more than fine, and within a week from informing us he no longer wished to proceed he received a check that was mailed to him in the amount of $658.00, which was cashed and cleared.The fact the client is saying it was an unauthorized payment is slander. He did give us authorization, and for a month he continued to say he was moving forward with the case and will be sending us the documents we requested. Then, after letting us know he wanted a refund received one.

amazing service and wounderful staff. They went above and beyond excellent service. Will recommend to everyone. Crystal was always there to answer questions and correct issues, we went from owing the IRS 35000 to a refund of almost 20000.

Dealing with the Internal Revenue Service is extremely frustrating, overwhelming and difficult. Simple communication with the IRS is non - existing. Those whomever have had to make a call or inquire for some IRS guidance truly understand you never speak to the same person and almost always have to wait for a long period of time just to speak with a IRS representative. God forbid if you have to attempt to resolve a tax issue. After continuous attempts to resolve a past tax issue, I finally decided that I must seek legal assistance.
Tax Law Advocates is a great company with highly dedicated staff that provides outstanding service and excellent results. T.L.A. reviewed two years of my previous tax returns and was instrumental in recovering $5,000 of tax returns which reduce some of my tax obligation. Once I hired the team, they immediately hit the ground running and managed to move in a direction within days that I could not achieve in months. I am so impressed with their overall skills. Such a pleasure to interact with a firm and its members that staff has such positive amenities.
My tax issue is on track and look forward to them being completely resolved. I am so glad that I have T.L.A. on my team and look forward to their services in the future for all my tax returns and guidance. Moreover I highly recommend Tax Law Advocates service for all areas of service from simple tax returns to tax resolution. Again Thank you T.L.A.
[redacted] B.

I consider myself an individual who is not easily convinced by the opinion or experience of others. I go directly to the source and that is exactly what I did when I first contacted TAX LAW ADVOCATES with questions and great doubts. After hearing and complying with their requests, the unbelievable happened, the IRS responded totally in my favor agreeing to what my advocates submitted!! Thanks to the professionalism and knowledge of all the staff at TAX LAW ADVOCATES, especially CRYSTAL C who, besides being extremely professional, always responded my calls on a timely manner providing me with the most updated information in such a way that I totally trusted her knowledge, skills and service. If you do your part, TAX LAW ADVOCATES will provide you with POSITIVE RESULTS!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that after filling the complaint that it has made very little defferance, it may have helped some but very little has changed, they just cant seem to answer any of my questions in writing, or in a timely manner, now the irs agent is saying she never got a 1040 from them?? they say they had every thing they needed to take money from my checking account  but they did not in fact there papper work is not signed there is a place to sign it but I did not sign it, and the reason is becase I did not want them to get money from me with out me knowing but they did, and even after I ask them nicely not to do it anymore they did take money from me with my consent , so my complaint still stands.
Regards,
[redacted]

This client's case is pending approval from the IRS. I understand he may feel like the case is taking a long time. However, once we receive all financial information from the client we submit an offer and compromise or settlement for the client. After that point it does that the IRS anywhere from...

6-12 months to complete review and approve the settlement. We here at Tax Law Advocates understand that length of time can be frustrating especially for such a stressful matter like owing back taxes to the IRS. However, this client is protected from any kind of collection activity until we here back from the Internal Revenue Service.So at this point we have done everything required of our firm, and we are just waiting to hear back from the IRS, about the proposal we have submitted.I have explained this to the client, however, I will reach back out to him, to reiterate this point.Thank you.

This company is a scam per the IRS! My husband called the IRS to talk to them about his back taxes, this company told him his account was in non collectible status for the last 3 years and the IRS told him his account was never in non collectible status. That they submitted an inaccurate incomplete application, which by the way he could have filled out himself, it's a very easy form. They did nothing else for him. They lied to him and tried to get more money from him later because they claimed the IRS denied his request to get his taxes lowered. They are scammers and liars!! I hope no one else falls for their scam!

Unfortunately, we can only put a hold on collections for a certain period of time. The hope is in that period of time we are able to get all the documentation required to set up resolution with IRS. However, it took us a longer period of time to gather all the information we required, within the time unfortunately, the collection hold expired.Only three days after we received the documentation we initially requested, we resolved the client's federal liability.

This client's issue was resolved. The garnishment was released the same day he contacted us in reference to it.