TDS

Review: We were sold a telephone system/service that has not been adequate for our business. We have not been able to use the services we are being asked to pay for to their full extent. This has been an ongoing problem since the first day of installation. We have contacted TDS many times to resolve the inadequacy of their service. They have not done anything to change our service. We are getting the answer of " that's what you agreed to". From day one of installation the technicians that came out from TDS agreed that what we were getting installed was not going to work for us, yet TDS insisted it would. We are having to switch our phone system to another carrier, and had to do so in the 60day cancellation period , which allows us to do so if we are not satisfied with the service, which clearly we are not! TDS is not willing to adjust our bill, the balance we owe. TDS has now sent a notice if disconnection and collection. We are not agreeing to pay the full amount. The original sales person is no longer with the company, we have been given other contacts to speak to ,but have gotten nowhere with a compromise. Seems like they just don't care and want us to pay for a service that was wrongly sold to us. We feel we were lied to and sold us a service that knowingly was not going to work for our business.Desired Settlement: We would like to have our balance due adjusted accordingly. We would like credit for the set-up fee, and also credit toward the internet line that we were not able to use. Also they are now wanting to charge us an initial $750. 00 installation fee that was waved in the beginning, but now that we are not satisfied and canceling, they will bill us for that. I feel that we have exhausted our efforts to have our bill credited and hope that the Revdex.com can get a desired outcome for us. Thank you in advance.

Business

Response:

Response to file# [redacted].

TDS Sales account manager,

[redacted] spoke with the customer about waiving the cancellation fees.

Her manager also agreed to waive the installation fees which normally would be

applicable when a contract is cancelled prior to the completion of the term,

this is a waiver of approximately $750.00.

Should Mr. [redacted] have any

further questions or concerns he may contact [redacted]

Thank you.

Review: TDS sent me in my bill an offer to purchase a bundle of services at a fixed price, as long as I commit for 24 months. When I called they said the price in my area is higher. I have escalated this in their company, and so far they have not agreed to honor the price. They knew where I lived and sent this offer to me, and they did not stay the price will vary in the offer.Desired Settlement: I am looking for them to honor their offer price, if that means they have to issue a billing adjustment because their system will not honor their price, that is fine. I don't care how they honor their price, but expect them to honor the price quote and deliver the service.

Business

Response:

Response to file #[redacted].

Review: About 5 years ago I helped my son get a house phone . I was told after a couple of years if my son made his billing on time and in good standings my name would be removed from the account . My son got very ill and has been in the Hospital . Before and after he got out of the hospital he went to stay with his mother . He had a room mate that was suppose to pay the bills , but did not and moved out on him while he was at his mothers house . He ended up with a an outstanding bill . TDS turned this over to a collection agency under my name without myself( Robert E. Gobelet ) being notified . I have had my name put in collections without knowing anything about it or the bill. Upon finding out I paid the balance to get my name removed .Desired Settlement: my named restored back to good credit standings as before it was put into collections .

Business

Response:

Response to file# [redacted].

Mr. [redacted] established service in his name on 4/12/11. The primary account holder is financially responsible for the account. Mr. [redacted] was listed as a secondary on the account. We have no prior record of a request to change the name on the account. The bills were issued to Mr. [redacted] & [redacted] at the Denton Rd service location. On 8/14/15 we issued a disconnection notice for the internet portion of the bill, which was subsequently disconnected for non-payment. Following this, a collection agency referral was made. On 11/20/15 Mr. [redacted] contacted TDS. He indicated he thought that his name had been removed from the account and we advised him of how that would be accomplished as a change of liability. Mr. [redacted] made payment and set up the change of liability for the account. A new account was established for Mr. [redacted] as the primary account holder.

As Mr. [redacted] is a long-time customer in good standing with his other account and there was an apparent misunderstanding about the account established in 2011, we contacted the collection agency to request that they remove the referral from his credit report. On 11/23/15 our senior advisor followed up with Mr. [redacted] and left a message to ask him to discuss the account. There is a duplicate payment made on the account that Mr. [redacted] may wish to have reversed. He may also have the credit balance transferred to his active account also in his name. Otherwise if he does not contact us, the final credit balance on the account will be refunded by check in approximately 60-90 days and will be mailed to the current billing address of record for that account (Denton Rd).

Thank you.

Review: TDS Telecom is currently the only telephone service and internet provider in my area. I have been a customer for 4 years and I am extremely dissatisfied with my service. For the past 3 months my land line telephone goes in and out of service randomly. Sometimes it stays out for a few minutes and sometimes it is for hours. During the outage my internet is also out as well. In the past 7 days my phone has been out for over 3 hours 4 different times. This causes me great hardship. My child stays with a babysitter that also has this service in the same area which makes me unable to contact her, I cannot make emergency calls if necessary, I am currently taking online graduate class and I have had to drive over an hour to get internet service in a public place because mine is out, etc. Since I live in a rural area, I do not have cell phone service whenever I am home, so I am without no communication capabilities whatsoever. I have tried contacting TDS every time that this happens and I receive no information about why this is happening or an estimated time for restoration. I have asked to speak to a supervisor, was told that they would call me back, and later received a phone call back from an automated message. Another problem that I have been experiencing with TDS is the quality of their service when it actually works. I pay for 5 MB speed and it runs less than 1 MB. I have called numerous times about this and for the past 4 years I have been told that the service is being "expanded." I think that this is ridiculous, because I am paying for a service that is not even being offered to me.Desired Settlement: I simply want my service to me consistent. I also want to be charged for what I am getting. Also, the customer service that I am experiencing is also very uninformative. I would at least like to be told some reason as to why this keeps happening (ex. maintenance on the line) which would make the issue much easier to deal with, if I at least knew the reason for it.

Business

Response:

Response to file #[redacted]

The TDS technicians identified a section of the cable that had gotten wet from recent storms which is caused intermittent issues especially during the frequent wet weather. The problematic section of cable runs down the side of a mountain, through a hollow that is difficult to access, and up a steep slope of another mountain. On Saturday 8/23/14, the TDS technicians replaced the water filled cable with a gel-filled cable, which they believe will perform better. While the technicians were working out a permanent solution, service was restored but would intermittently go out due to the wet weather. The technicians were working on the cable on 8/25/14, which may have caused some additional intermittent issues.

TDS has provided a $50.00 courtesy credit due to the service outage. We apologize for the inconvenience.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Starting in 2009 we subscribed to high speed internet as a bundled service with TDS telecom at our newly built home, we began having issues immediately - the advertised and subscribed services were and remain exceedingly below what the advertised speeds and universally acceptable speeds for our subscription - numerous complaints and trouble tickets have been opened over the years all to no avail. We currently pay for 15mbps and receive less than 3 on a regular basis making it impossible to do anything other than check and respond to email. There are moments that it dips so low for extended periods of time (1 or more hours) that even checking email is impossible. In this day and age in technology this is well below normal or acceptable. In spite of the many complaints there has been no long term resolution and I have continued to pay for the 15mbps service believing that they would fix the issues. This has not happened even after repeated attempts to reach out not only locally but Mr. [redacted] CEO of TDS.Desired Settlement: Fix the issues that remain today in our neighborhood to meet the advertised and offered services, compensate me for the past 6 years of service that they have not provided.

Business

Response:

Response to file# [redacted].

Review: I pay for high speed internet and am not receiving it. The internet stays down more than it works. during an hour period the internet went down 15 times. over the past several months I have tried to resolve this matter. I have file numerous complaints with tds, in which they state the problem is resolved. I pay for netflix but can't watch movies because of the poor internet reception. During the month of June and July 2014 I tried to take an online college class, but had to drop the class due to the poor internet reception I called TDS at least 15 times trying to get this problem fixed. The day I was taking my main quiz the internet went down in the middle of the test and stayed down for over an hour. I pay for a five meg service and receive less than 2 megs. My class cost Me over 600 dollars and I lost the class. this caused me to loss my scholarship money.Desired Settlement: 1. Repair the internet, 2. Stop adding people to the service they can't provide. 3. refund the money I lost for my college class. The records can be checked for June and July to see how many complaints I filed.

Business

Response:

Response to file #[redacted].

Review: TDS has failed to meet their contractual agreement with me. I pay a fixed price monthly that is supposed to supply me with an Internet connection that on the average delivers between 2–5Mbps download speed over a DSL connection. I have been a loyal customer with them for over 7 years and that whole time I have regularly documented my download speed from http://www.speedtest.net/. I have years of documentation that can prove that the average download speed I actually receive is less than 2 Mbps. It is common that my actual download speed is less than .5Mbps which is essentially an unusable Internet connection. My current download speed as I write this is .8 and as such it has taken me over a half an hour to get to this point because of my slow connection.

This is my second complaint against this company in three years, and I do not believe that I have any options. They are the only Internet Provider in my area. I know that the problem is that their system infrastructure in my area is so outdated that it cannot support it's user base, and that they have no plans to update it in the foreseeable future due to lack of enough customers in my area. I live in the country. Therefore I am faced with either giving up my Internet connection entirely, or paying for a service that does not meet it's contractual agreement most of the time.

This is not right. At best they should be forced to adjust their advertised download speed to what they can actually provide in my area, which is about 1.5Mbps on an average. They should in the least reduce my monthly rate to a level that reflects an unusable Internet connection most of the time.Desired Settlement: Reduce my monthly Internet rate indefinitely or until you can guarantee consistent download speeds of above 2Mbps.

Business

Response:

Response to file #[redacted].

Review: I have repeatedly asked TDS to stop contacting me at work about switching. I called again this morning to stop these mailings to my workplace as my employer doesnt want my personal mail coming here. I was put on hold twice & finally disconnected. I have NEVER asked or even inquired about TDS & dont have a clue as to how they got my name & address. I want all contact to stop immediately.Desired Settlement: STOP CONTACTING ME!

Business

Response:

Response to file# [redacted].

Review: TDS claims to offer high speed internet service and bills customers who want that service. Today I found the service is not possible.

A tech came to my residence and performed a test. He told me they had not hooked up my 15mb service and their facility, that it was still at 5 mb. Tech change internet port at tds facility and came back to my house to retest. tech claims 8-9mb service. I personally performed test over 10 times throughout the night and got around a 5.45 mb average, same as before. TDS claims my house is 11000 feet from tds hub, that I wont get 15mb service, only 5mb at the most. They continue to charge for a 15mb service. After further review, I notified my neighbors in this small community, tested their speeds and came up with the same conclusion. TDS is charging people for a service TDS cannot provide and therefore should credit and or fix, upgrade the system to meet their advertizing standards and not rob the community. However TDS did credit my account the $5 difference in service since signing up.Desired Settlement: I ask that TDS credit all customers who paid for a service not provided. I ask that TDS look into why they advertise a product they cannot provide.

Business

Response:

Response to file #[redacted].

Review: TDS has not resolved our issue of slow internet speeds and even more importantly they have not finished their installation of the internet cable. I have contacted them about both issues but they seem to be ignoring me.

Ticket [redacted] was opened 7/30/15 at 12:00 PM regarding the fact that we started service with TDS in May 2015 and they had not buried the internet cable as they had promised. This was the first time our residence was connected to internet service so they had to run a cable from the outpost to our house and they just left it above ground and promised they would finish installation by burying the cable within 22 business days. When opening this ticket I was promised at least contact in 5 business days but no one contacted me on any phone number that was provided or by any of the email accounts they have regarding us. The ticket was then closed per their website 8/4/2015 at 11:46 AM without resolution or any explanation.

Ticket number [redacted] created 7/30/15 11:44 AM regarding horrible internet speeds was closed 7/30/15 at 1:39 PM without any contact on TDS’ part to us regarding the matter and also without any resolution what so ever. Per TDS’ website the internet service I have is called Turbo and claims to be 8 Mbps to 15 Mbps. The initial installer claimed we should have the best possible service and could possibly get faster speeds due to how close our residence was to the TDS outpost which was just across the street. Throughout the summer we consistently were getting speeds as slow as 0.13 Mbps and never even experienced speeds as fast as 8 Mbps.Desired Settlement: Of course I would like this resolved immediately. This service was for a summer home so we will be leaving very soon but were planning on having service again next year, in a perfect world with a company far better than TDS but it seems they are our only option here. I want either a refund of my first TDS bill dated 5/28/15 for the outrageous amount of $212.69 which involved the cost of installation/activation or I would like a valid voucher or something guaranteeing me free installation when we decide to activate service again next Sprint.

Business

Response:

Response to file# [redacted].

The TDS technician tested the DSL line on 9/9/15 and he did notice that the drop wire had not been buried. He contacted our contractor who completed the job a couple of days later. I apologize for the delay and the miscommunication. We have added a one-month DSL credit of $19.95.

Thank you.

Review: I am filing a complaint on TDS Telecom in tellico plains, tn. The Main base of office is in WI. For years, they have been the ONLY high speed internet service available in this area so they have a monopoly on the business and they are taking advantage of over selling their service to everyone, without upgrading their equipment to handle the load. At my house, I pay for 5mb service. By law I believe they have to give you 60% of the speed of what they are charging you for. I get .42 download speeds. Can't even use the internet, can't download updates or play online games, or even watch a video on youtube, it will never load. At my dad's business in the middle of town in tellico plains, tn he pays for a business line of 10mb, and he is getting .16!!!!!! Customers come into here telling us how bad their internet is. A customer just came in and they pay for 6mb and get .02 speeds. That is slower than DIAL UP. And they charge us high prices and raise the price after 2 years but they will not stop over selling the area or upgrade their equipment. We have called for a tech to come and he tell us the same thing over and over. "they oversold the area, there's nothing I can do about it to fix the problem". They also call everyone in the area and admittingly say they oversold area and ask people to cut their speeds they are paying for to 1mb. They did this to our Mother in Law, said Netflix doesnt need more than 1mb so we need to cut you down, and their netflix wont even load at 5mb speed they are paying for cause they get around .25mb. So all of our customers and friends will be filling a complaint to get something done.Desired Settlement: I picked finish the job as desired settlement. We as a town of Tellico Plains, TN are paying this company a lot of money and they will not give us what we are paying for. I don't want money from them. I want them to upgrade their equipment to handle the load they are selling everyone and we get our speeds that we are paying for, not the 3% of the speed we pay for.

Business

Response:

Response to file #[redacted]

TDS advertises that DSL speeds and availability vary. I apologize that the DSL service is not meeting Mr. [redacted] expectation. There had not previously been any trouble report or request for internet support made by Mr. [redacted] until 6/16/14. I found one trouble ticket in his prior account from 2011 where there was a complaint about slow internet speed. Mr. [redacted] does not mention the name or phone number of his father’s business and therefore it would be best if Mr. [redacted]’s father report trouble to TDS Repair. The same holds true for his family members who may be experiencing service issues. There shouldn’t be any speed restriction in town where 10MB and above speed plans are offered. We do not offer faster speed plans in Mr. [redacted] rural area.

Should TDS Repair not be able to improve the connection, the alternatives could be that the customer may reduce his service plan to “Lite” or cancel with no penalty. As Mr. [redacted] has a promotional rate plan through 3/26/16 with the “Express” plan, he may wish to discuss with Customer Sales first before he makes any plan changes as the promotional rate for “Express” is likely less than the regular monthly rate for the “Lite” plan.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The funny thing about me not mentioning the name of my father's business is 2 days after I filed the complaint to the Revdex.com, tds was at our business of Town Square cafe and bakery without us even calling them. They ran a new wire and fixed the problem. My dad's business has called multiple times for complaint. I have called numerous times way before 2011. Tds is straight up lying through their teeth. I live at 110 gay Lee lane in tellico plains, tn and was getting .07 download speeds. Is that high enough for the 5mb I'm paying for mr. Tds? I hit accept cause they fixed the problem at my dad's business. I reject their response cause it's false

Regards,

This company is terrible. Their rates increase without notice or explanation. Their customer service is a joke. The products they provide are faulty at best; however, oftentimes, their customers in rural areas have no alternative for ISPs. They take advantage of patrons who have no other options. Regardless of whom I contacted, I could never receive explanations for charges, nor did I receive return calls when asking to speak with a supervisor. Fortunately, a new ISP became available to me, and I quickly cancelled my service with this completely inferior company.

Review: I called TDS telecom to get my PIN number to make my payment in March online. They refused to give me my PIN without identifying myself. Every time I tried indentify myself, it was not good enough. I told them I wanted to disconnect my service. They told me I could not do that without my PIN number. With my bill I sent a letter stating I wanted to disconnect my service. I paid my bill IN FULL. Today I received a bill and it was clear my service was not disconnected. I called the company and explained my situation. She said they have no way of knowing if I sent a letter or not with my bill. I began to dispute it so she went to speak to a supervisor. She came back stating the supervisor said that "anyone could have put a note in the bill and you have to CALL in". She went on to say that if there was a note in with the payment, those are scanned and sent to a supervisor to follow up. I again disputed stating that not just anyone would pay my bill and that I had paid by check and therefore that would be proof I would be the one sending the letter and not a random person, which does not make sense to even bring that up as a rational excuse for not disconnecting the service. She then told me that there was nothing she could do. She did not confirm if she followed through with the disconnection nor that my bill would be taken off for the last month. I sent the letter with my bill at the end of March. I believe that this company is trying continue to bill me even though I have clearly expressed I want to disconnect my service.Desired Settlement: To clear the bill from April 1st on and to disconnect my service.

Business

Response:

Response to file #[redacted].

TDS Telecom upped our speed to 15MB for $5 or $10 more a month. Unfortunately speed went down as price went up. Currently our speed test shows 0.96 mpbs upload and has been this way for months. Per our calls to TDS it is a capacity issue, they had no timeframe to fix our area and would only drop our price back to the 10MB price. Poor quality and service.

I have wireless service, and frequent intermittent internet outages that cannot be fixed.Sometimes lasting 30-60 minutes or to days at a time. Frequently going down at approximately 5 pm. Service people check the same thing every time with no resolution. States service is good to the house. TDS will not allow after hours or weekend service, as " they don"t authorize overtime" which leaves the customer without frequent service. When service people come, of course service is back to normal.
Service people do not change or check lines to the house, only house box and lines in the house.
You cannot call the service person directly when the problem exists, must go through the automated lines, waiting sometimes unto 45 minutes.

Review: I have moved to a different location and also had a name change and when I called TDS telecom to change my internet service location they asked me first to fax a copy of my id...when it showed a name difference, I had to fax a copy of marriage license showing name change After a follow up call, they are telling me that my husband has an outstanding debt. He did not know this existed because he has never received an invoice. During conversation with TDS, we realized that there must be a mix up because my husband did not even live in the area at the time in question and had never had a TDS account. When we provided proof were he lived at the time in question, they say it is not legible. I was told that no matter how many times I faxed these I would not receive internet until this account was paid....why are we having to prove this is not the person in question when he has never ever received an invoice?

My job depends on internet and I am still evidently having to pay for service at old location and do not have it!!!Desired Settlement: JUST WANT INTERNET SERVICE AT NEW LOCATION

Business

Response:

Response to file # [redacted].

Review: We are in need of higher speed internet which TDS cannot provide. We have fulfilled 3 of our 5 year contract. Initially they quoted me $2600 to cancel service or an option to keep phone service only for approx. $100 plus taxes. When asked TDS to revise to phone service only, they changed the amount to approx. $226/month plus taxes (our bill now is $255/month incl taxes w/phone/internet). They also now quote $3020 to discontinue service. Due to the original quote of $100/month, we signed a new contract with another carrier for faster internet. One last note, our last outage lasted 1.5 days - no phone or internet. We are a retail business which means we were not able to use our credit card machine as well.Desired Settlement: I would like the price originally quoted - $100/month for remainder of 5 year contract.

Business

Response:

Response to file# [redacted]

In review of trouble history, there is no indication of chronic repair problems. We make no warranty as to the continuous operation of service. Service interruptions are certainly inconvenient and we apologize for that.

Repair history as follows:

· 6/24/15 – AT&T circuit repair (outage lasted ~9 hours)

· 1/13/15 – trouble isolated to customer router/computer.

· 2/21/14 – AT&T circuit repair (outage lasted ~3 hours)

· 3/9/13 – AT&T circuit repair (outage lasted ~4 hours)

According to the TDS Sales account manager, [redacted], we offered to upgrade the internet to 3MB which according to the bandwidth usage reports should be adequate for their needs. [redacted] also provided information in regards to early contract termination. We do work with customers who wish to bring their own broadband service; however, it would change the discounts given presently with the TDS bundle of voice and data service. The Sales manager, [redacted], also spoke with Ms. [redacted] about the service options.

Should Ms. [redacted] wish to make any changes to her service she may contact [redacted]

Thank you.

Consumer

Response:

Review: I ordered services, but changed the date of hook up. I am being charged for services two months prior to actually having the service. TDS is refusing to credit my account. I officially had their modem and services staring in May however I am being charges for servicese starting in March. I have called several times and each time I am told that it has bee credited, however each bill I get does not reflect the 85.00 credit.Desired Settlement: I want it resolved asap as it is fraudulent billing to charge me before I actually received services.

Business

Response:

Response to file# [redacted].

Review: I contacted TDS on Feb 19,2015 at 7:01am to startup new internet/wifi services. I tried to place online service but system did not recognize service address. I asked my coworker MH for contact phone number from her previous bill service she gave it too me. I called [redacted] spoke with rep C..... to setup new account, I told him that I had TDS home phone service several years ago with phone# that was no longer valid due to disconnected and to remove from my name. I gave C..... my home address 403 also cell number for my only contact phone including my new email address with gmail. C..... quoted me several bundle plans but I firmly told him only needed internet/wifi services for work. C..... gave me price #57.90, no contract, 50mg, also one time charge $52.90 will be charge in a lump sum but also inform me that if I need to make arrangements on total balance just call TDS for assistance. C..... also I arranged for services to be setup on 3/3 at 8am to 10am also I asked to be put on list if anyone cancels appointment scheduling, C also gave me phone account# 615793xxxx also I setup my personal pin#. On 3/3 my work schedule is 9am to 6pm or later, so I inform my supervisor that I would work flextime due to having internet services done by TDS. Awful experience on that day, very frustrated, no one from TDS came to my house, knocked on my door, tried calling my cell number. I then call TDS to find out what was delay due to I was waiting, looking out window also my driveway, no one knock on my home either I spoke with 2 customer service reps M.../then A... they ask for account# also pin, they did not verify address/phone#. M... stated TDS was in the area with no delays, then A... inform me that he was in the area connecting system. I asked where is TDS van only thing I saw outside was unmark white van across the street. I called TDS back asked for supervisor or manager, I spoke with supervisor Brxxxx Bxxxxxt she was very unprofessional/lied on phone, she gave me manager name Dxxx Jxxxx vmDesired Settlement: DesiredSettlementID: Other (requires explanation) I left voice mail for DJ with no followcall regarding situation, then callback on 3/4 left voicemail manager Rxxxxxx Bxxxxxxxd with no return callback On 3/4 I spoke with rep Jxxxx, then spoke with rep Exxx then I ask for another supervisor Txxxx L. she inform me that TDS is showing wrong address for 401 with disconnect home# 615 287 xxxx that Installer Ixx tried calling. I would like for TDS to waive all service charges, installations, monthly charge, modem charges, one time charge $52.90m

Business

Response:

Response to file #[redacted].

Review: In July I called to cancel our internet account.We also had a wireless account.I learned my husband could keep his email address through TDS even though closing out accounts.I requested one account be closed and refunded and the second be changed to monthly billing of $3.00 netting a refund due to change in service. I received one refund after 60-90 days as directed. In October the $3.00 monthly charge was still being drawn off our second accounts credit balance. We called to change this and get a refund and wanted that account closed per our billing cycle due on 11/3/2014. This would allow us about 10-14 days with TDS email to make sure all contacts were aware of a change in email address to Gmail. They cancelled the TDS email immediately in October and told refund check will be mailed 12/4/2014. I called in December and spoke to a supervisor [redacted]. He said he would have to verify our refund amount and call me back. He took current balance of $57.90 and added 6 months charges of $3( back to out original call in July)for a total of $75. He said the account would be closed out 1/4/2015 and a check mailed. I gave him a change of address to [redacted]. He also said he would call 1/4/2015 to make sure we received a check. I waited but had to call him on 1/6/2015. NO CHECK!! He said he would ask that it be expedited , mailed out the next Monday 1/12/15 and I would have it in 2 days!! He would also call me if that plan changed. We have received no calls! February is here now and I called to speak to a rep at TDS, had to explain the whole story. She got a Financial Rep, [redacted], online with me to try to resolve the situation. She explained they do not expedite checks as [redacted] said he would do. She did tell me a check for $67.79 was processed on January 29,2015 and it would take 7-10 days to receive. Today, February 9,2015 I received a statement dated 2/4/15 for a credit of $67.79 but NO CHECK!! The envelope was dated 2/3/15 and only took 6 days! BUT NO CK!Desired Settlement: I was told by a supervisor, Mike, that we would receive $75 now three months ago. And this all began 7 months ago. I realize interest this day isn't much. We lost two weeks on being sure contacts were ready for this much needed email address change.We'd be happy with a check and an apology!!

Business

Response:

Response to file #[redacted].