TDS

Review: I paid the last full balance due of $181 due on November 2, 2015. Yet my service was suspended. Also I do not need nor use landline phone. Yes half my bill has been for a phone line, when I told the company when I purchased I wanted internet only.Desired Settlement: I would like my services restored immediately. I also would like a reimbursement for the telephone line services, I am not using nor want. I only wanted Internet services and that is all I should be charged for. Being charged for something I have not and will not use. I am single mother of 4, and finances are tight enough.

Business

Response:

Response to file# [redacted].

On 9/16/15 TDS issued a disconnection notice as no payment had been received on the account. The customer had until 9/28/15 to make payment or payment arrangement/agreement to keep services active. On 9/28/15 a partial payment was receive, but it was not sufficient to retain DSL service. Telephone service was not disconnected as the balance for that portion of the bill was satisfied. On 9/29/15 internet service was suspended for non-payment. On 9/30/15 Ms. [redacted] contacted TDS. We offered a payment arrangement, which she declined. The remaining payment has not yet been made and DSL service was disconnected for non-payment. Ms. [redacted] will need to make the remaining payment for the collection balance on this account in order to re-install DSL service. Our senior Customer Service advisor attempted to reach Ms. [redacted] to assist her and received no response. Ms. [redacted] may contact TDS at 1888-225-5837 (1888CALLTDS).

Thank you.

Consumer

Response:

Review: I signed up for a bundle with the new fiber optic cable service that came into town. TDS started a new bundle in September when the new service went in and did not shut off the old internet service for the old number. I was billed for internet on the old number and the new number resulting in an overpayment of $209.76 ($52.44 for four months total). They have refused to back date or refund the double billed charges.Desired Settlement: Refund of $209.76

Business

Response:

Response to file# [redacted].

In response to this concern our senior Customer Service advisor, [redacted], attempted to reach Ms. [redacted] several times and left a message asking for return call. We are awaiting her response at this time.

Ms. [redacted] has two separate accounts with TDS and since they are separate, changes done to the residential account would have no connection with the business account. There seems to have been a misunderstanding. We provided monthly billing for both accounts that clearly demonstrate the charges for service and the dates they cover. The customer has responsibility to review their bill and contact us in a timely manner to dispute any given charge or request a billing explanation if there is any question. Unfortunately, Ms. [redacted] did not contact TDS until several months after she added the new residential service account to request disconnection of the business DSL. On 9/30/15 Ms. [redacted] added a new residential account for TDS TV + fiber internet service. The first residential TDS TV + fiber internet bill was issued on 10/25/16. We did not hear from Ms. [redacted] until 1/26/15 to disconnect the business DSL service. We have provided a courtesy credit of $45.00 for one-month of DSL service on the business account and final billing for the DSL portion of the account will be sent in the next bill cycle. We are willing to work out a courtesy credit that would be added to residential account, but we need Ms. [redacted] to respond to us. Ms. [redacted] may contact TDS at 1888-225-5837 (188CALLTDS).

Thank you.

Consumer

Response:

Review: I use my internet service for my employment. I am a independent contractor in the customer service field and I need a certain speed internet to work from home. I was looking for a new home to move to and on June 10th I called TDS to confirm that I could transfer my internet and home phone services to a address that I wanted to move to. Considering I have to have internet for my employment I wanted to confirm that first. I was told not a problem and we scheduled a appointment for June 17th. I also bundled Dish Network with my services at that time. On June 15th I called TDS to confirm my appointment and it was. On June 17th the day of the appointment I was contacted by TDS to reschedule for June 19th. On June 19th when I contacted TDS about my "scheduled, confirmed and rescheduled appointment I was told at that time internet service was not available at this address. I had signed a 12 month rental lease after confirming with TDS that my services would transferred and available. I spoke with several supervisors over the next 3 weeks and finally one offered to "try"to get 1mg service and offered a 3 month credit. I made it very clear I still could not do my job I had done for over 10 years with that kind of speed but was at least something and with my occupation I would have never signed a lease on a home that I could not do my job from. I have had the 1mg service and phone service since. On 9/30/15 I called Dish Network to inquire about their internet service and they were more than happy to set up 5mg internet and phone service for me through TDS. I explained that it was not available and they were showing it is. I went ahead and let him schedule that appointment. TDS not only tells customers services are available when they are not but has other companies doing the samething on their behalf. My address as of today 10/2/15 shows on TDS website and Dish Network's website as having high speed internet available.Desired Settlement: The desired outcome would be to have what my appointment was scheduled for, confirmed for and rescheduled for my services transferred. Not changed. Transfer means have same services I had at my former address. High speed internet at least 5mg and basic home phone service. The services that are showing available to their customer service agents and on their website. I have been told today that 1mg is all they are ever going to be able to offer me. TDS misleading me and their untruths has caused a monumental financial hardship on me by not being able to do the occupation I have done for over a decade.

Business

Response:

Response to file# [redacted].

TDS advertises that DSL speeds and availability vary. Speed plans are “up to”. Our records show that out Sales advisor offered “Lite” DSL (up 1MB) when Ms. [redacted] asked to move her service to a new location on 6/10/15. We do our best to estimate services available at a location based on available records—the installer technician has the final word about what DSL speed is possible at any given location. DSL is a distance sensitive technology. DSL service is typically available up to 18,000ft which is over 3-miles. We do offer an extended range plan (up to 768kbs) for customers up to approximately 24,000ft. Ms. [redacted] residence is located approximately 24,000ft from the serving equipment. Though extended range service was more likely appropriate due to the distance, our technician was able to install “Lite” DSL. Because of the excessive distance this is the maximum speed plan we can offer. We provided Ms. [redacted] with a credit of $210.00, which appears on the August invoice, for the delay to install DSL and for any miscommunication or misunderstanding about DSL serviceability at her current location. We partner with DISH Network for a satellite internet service option as well as their TV-video subscription service. Alternatives could include Exede, other satellite or cellular internet service providers. Due to a past due balance on the account, we cannot process a DISH Network order to bundle with TDS services. A notice was issued on 10/9/15. Ms. [redacted] may contact TDS Financial Services at 1-888-225-5837.

I apologize that we are not able to provide the DSL service which Ms. [redacted] desires.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do reject that response on every level. "Sorry" is not acceptable at all. I do want to clarify somethings. Yes I was given a credit of $210.00 and Yes TDS did get 1meg to this address. Now the credit was given to me to "shut me up" and no other reason. OnJune 19th was the very first time that I was aware that my services would not be transferred. I scheduled on June 10th, confirmed onJune 15th and TDS contacted me to reschedule on June 17th forJune 19th and I was never told that 5m was not available much less that no internet was available.

Review: TDS put [redacted] on my account after I gave permission to speak to TDS on my behalf while I was at work. This is NOT permission to add him to my account as a co-owner of the account. What TDS did is fraud. Never informed that his name was added to my account for billing. Now they are threatening to shut HIS service off because TDS fraudulently added his name as an owner on MY account.

How can you add someone to an account as a co-owner if you do not tell them this is what you are doing.

Due to our address being the same as one another, and even though he was only given permission to speak on my behalf they sent him a rude letter saying he must pay the balance off that off instead of allowing me to pay it off by the beginning of August.

This problem comes after the fact that when I first started service it took months for them to take off a service I didn't want, after multiple calls, then only fixed part of the mess up.Desired Settlement: David's account needs un-linked from mine.

Business

Response:

Response to file#[redacted]?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /

On 5/29/15 Ms. [redacted] requested disconnection of service (account# [redacted]) as she was moving. Ms. [redacted] had authorized Mr. [redacted] to her account on 1/8/15. Ms. [redacted] is financially responsible for her account. If left unpaid, the final balance would be referred to an outside collection agency on Ms. [redacted] behalf. This account is not co-owned by Mr. [redacted] and Mr. [redacted] does not have direct financial responsibility for it.

As Ms. [redacted] had an unresolved debt at her prior location that appears was shared with Mr. [redacted] as he had been authorized to access the account, and is enjoying service at a new location with Mr. [redacted] despite this debt, we issued a disconnection notice for the new service location due to the debt owed by Ms. [redacted].

It is not our policy to continue to provide service when there is a debt owed by an occupant of a shared address. We have a right to protect against fraud where roommates/spouses/partners/etc add service in a new account name in an effort to avoid debt and try to continue to benefit from the service. If that was not Ms. [redacted] intention to leave a debt and there has been some sort of misunderstanding about the debt owed on her account, I do apologize. Our records show that there was a past due balance on the account at the time of her disconnection request.

On 7/27/15 Ms. [redacted] made payment on her old account, which resolved the matter.

Thank you.

Consumer

Response:

Review: I am a disabled veteran of 12 years, I cannot get around good, I have lived here in Essie ky [redacted] for five years tds internet is the only service we can get because of a small area. I paid for 3mbs service for the first 2 years and did not get even 1mbs...and then they changed it to only 5 was available and raised the price with, I have been complaining for fiveyears about this and they say that they have been working on this to fix and told me 3 years ago that it would be just a couple of months, they will not give refunds or fix my bill..I average around 0.45 download speed and around 0.43 upload speed and I pay for 5 mbs this is robbery and needs to be fixed and some refunds needs to be given..it is not just me either the whole area suffers from the fact of such a big company can charge a war price and not give us what they advertise or pay forDesired Settlement: firrt I want the so called capacity issue fixed so I can continue to do my online college classses-which is my sole income by using my GI bill I cannot work due to injuries sustained in combat, and I would like some money back for the 3-5 years of paying full price for dsl 5mbs and 3mbs and only getting dial up speeds...

Business

Response:

Response to file #[redacted]

TDS advertises that DSL speeds and availability vary. Unfortunately, the DSL serving equipment in Mr. [redacted] area is limited. At this time, there is no project in place to expand DSL services in Mr. [redacted]’s area. In response to the service limitation, TDS has limited the DSL sales. Unfortunately, the options are this time are that Mr. [redacted] may downgrade to the “Lite” plan (1MB) or cancel the service without penalty. Alternatives may be satellite providers (such as dishNET or others). We are providing Mr. [redacted] with a courtesy credit of $32.00 due to his dissatisfaction.

I apologize that we are not able to meet Mr. [redacted]’s expectation. I thank Mr. [redacted] for his service to the country.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: on march 25 around 9:00 am I call tds and told them I could not connect to the internet they told me they would send a tech guy on the march 26 from 8:00 - 12:00. The tech guy has not showed up yet on march 28 at 8:00. I have to keep turning my dsl modem on and off any were from 10 to 60 times before I can finally get the thing to work . This is real annoying I spent 1 hour and 15 minutes yesterday trying to get on the internet. I did call them back on march 27 at 8:00 am and told them the tech guy never showed up and all they told me was they would tell there supervisior. All that I need is a new dsl modem which they could send threw mail system. I have not heard anything from tds since I called them back on march 26 8:00 am. Any help you could provide in this matter would be appreciated.Desired Settlement: All I ask is they keep there equipment up in a timely matter. Thank you very much.

Consumer

Response:

From: [redacted]>

Date: Mon, Mar 31, 2014 at 1:02 PM

Subject: Re: You have a new message from the Revdex.com of Wisconsin

To: [redacted]

TDS tech guy finally come to my home at 1:30 pm on march 31 and fix the problem.

SIgned up with TDS a couple months. I was told what my monthly bill would be plus tax. I asked if it was just pretty much sales tax and answer was yes. Well that was wrong. Apparently my bill will be almost 20 higher because of different taxes and fees. When I talked their customer service they didnt seem to care and said I can always end my service and pay the cancellation fee. They dont care about their customers. Even though most internet and tv providers dont

I pay for certain speeds, and receive less than 1 mbs almost every night. No one responds to try and fix the issue. Promises of upgrades have been made, with delay after delay.
Request for technicians to come out end in no one showing up.
"Managers" take weeks to respond to emails.
Worst business I've ever dealt with in my life.

Review: On August 1st I placed an order for Express Prime internet service from TDS Telecom. Hardly a week later a man in a TDS Telecom company van shows up and says he is here to survey our property to see if we would be able to have internet access. Later that afternoon he comes back by and says our location is eligible for internet access. The following week another TDS employee shows up to install our internet. Not long after that he tells me he can not connect our internet because there are no ports available. Though a port was made available later that day, I feel like the lack of an available port should have been looked into by the first TDS employee to show up at our property and tell us we're "Good to go." A week later a third TDS employee shows up at my home and says he is there to finally install our internet. Later that afternoon he comes back to me and says he can not connect our internet because a line underground is damaged. Now I could be wrong, but I would think that if a significant piece of equipment like an underground cable were damaged, it would have been discovered before now. I was told by TDS customer support that someone would be out to fix the damaged line on the 14th of September. This is unsatisfactory. I use the internet in much of my every day life. I use it to pay bills, attend college classes, and for general communication. It has been a month now since I placed the order for my internet service. I am frustrated by the lack of progress in my order. It should not take this long to install internet access.Desired Settlement: I want my internet installed and I don't want to have to wait another month for it to happen.

Business

Response:

Response to file #[redacted].

Review: we have had 15mg DSL and emergency phone service with tds telecom since late 2011 early 2012. we have had problems with are internet service since the begining. we would call and they would send out a tech. they tried rewiring the internal wiring, the actual phone jack, disconected are other phone jack (so it all ran to the one jack), replaced the modem, and we still had problems with slow internet and with the internet going down all together. the tech told us repeatedly that the wiring outside was the problem and we were going to have to pay $60/hour to get it redone. I spoke with are land lord who also has service with them and has had problems as well and he said he was supprised they didnt come talk to him because they had tried to tell him the same thing and he had told me that isnt the problem. we ended up giving up on calling because we werent getting anywere. shortly after are promotional price ended I had called in to see if we could get another deal. I had even flat out said we pay for this service that doesnt work well in the first place. at that time the person I had talked to flat out told me if I were to change my plan I would have to drop to 5mg service, so they gave me a loyalty discount. after talking to some friends that live 2miles away who had said they had been having problems with there service dropping as well I decided I would call again. once again they sent out a tech who after doing everything he could from a new modem to wiring he told us flat out what we are getting is the best its gonna get. when I had called in they told me there was an issue in this area and the tech further illuminated saying more or less there are more people getting service than what the system in this are could support. I called in to tds to get this sorted out because we are paying $70/month for are services when we cant use are phone at all and were receiving 5mg service at best. I explained the situation to the first person I talked to who tried to tell me since I had a balance unless I could pay it they couldnt do anything then she said that she could drop my service to 5mg or 1mg and that was the best they could do then she said after being put on hold again that they could add $3 dollars to my loyalty discount and drop my service to either 5mg or 1mg. it was at this point of which I was very frustrated that I had asked to speak to a supervisor. I then explained the situation to the supervisor again. after several times of explaining that I am and have been paying for a service I havent been recieving, that I hadnt been notified that there would be any problems with my service or that I wouldnt be getting the speed I was paying for, that there had been problems since the begining, there techs were the ones that continued to tell me that I needed to get my wiring replaced(which wasnt the problem), and that the loyalty discount wasnt anything to do with the speed I got it for being with the company and because I called in and had asked about another promotion. after all of this they proceed to tell me the best they can do is add the $3 dollars to my loyalty discount for a year, credit my account one month (mind you this has been an issue for at least a year and a major problem at least 8months and no one has been notified), and I could continue to pay for the service I wasnt getting at full price minus loyalty discount or I could drop my service to 1mg (5mg wasnt even an option) and I was flat out told there going to fix the problem but they dont know when as it takes a long time.Desired Settlement: we would like the service we were told we would be receiving, since that isnt an option we would like the price reduced and back dated to what we are receiving without further reducing are service we have.

Business

Response:

Response to file #[redacted]

TDS advertises that DSL speeds and availability vary. Speed plans are ‘up to’. Unfortunately, at this time TDS is not able to offer faster speed plans in Ms. [redacted] area. The options at this time are that we could change the customer’s plan to DSL “Lite” (1MB) or the customer may cancel the service without penalty. An alternative may be satellite providers such as dishNet or others.

TDS Engineering is working towards upgrading equipment and expanding bandwidth (backhaul) capacity. The project is estimated to be completed by mid or late summer.

In the meantime, TDS has offered to reduce the customer’s service plan, which Ms. [redacted] declined and TDS has offered courtesy credits. We have been providing a $12/month credit since October 2013 and it will last a period of 12 months. Due to Ms. [redacted] dissatisfaction, TDS senior advisor [redacted] offered to increase the amount to $15.00/month credit. Michele also offered a courtesy credit of $61.95 which could cover the electrician’s bill. Ms. [redacted] declined the credit at the time of the call and stated that she would call back.

If Ms. [redacted] would like to change her service plan, we will waive the service order fees. If Ms. [redacted] would like TDS to provide the credit offered by our senior advisor [redacted] on 4/8/14, she may contact TDS at [redacted].

I apologize for the customer’s dissatisfaction with the service.

Thank you.

Review: I have been a TDS customer for over 4 yrs. I pay for 5mbps download speeds and receive less than 1 mbps most of the time. I have been complaining for 5 yrs with promises that it is being "worked on" with no time frame for repairs. I recently brought my problems up as high as they would let me get and was basically told deal with it or cancel. The problem is I have been paying for way more than I have been receiving with the promise that it would get better. I was offered no compensation for my overpayment in the past or for future payments. I live in an area where TDS is my only choice for high speed internet with the exception of satellite and they know this. Therefore their customer service reflects this. I am very disappointed with TDS and their customer service and business practices.Desired Settlement: I desire either a refund of services I paid for and did not receive and repair of the problem to start receiving what I am and have been paying for

Business

Response:

Response to file# [redacted].

Review: I cancelled service in January 2016, paid my account in full and cancelled autopay on their website. Despite this, they took an additional withdrawal of $94.12. I called them to request a refund. I was told it would take 60-90 days to process. I asked why it would take so long, since they could electronically withdraw my money. They could not answer that question. I have still not received a refund.Desired Settlement: 1) Immediate refund of money they withdrew from my account.

2) Explanation of why they took the money despite the cancelled service on a paid-in-full account.

3) Explanation of why it takes so long to issue refunds. In this day of electronic instant transfers, 60-90 days is an archaic practice and unfair to consumers

Business

Response:

Response to file# [redacted].

It is

industry practice that toll charges, which may include operator and directory

service charges, may be billed up to 120-days after charges are incurred.

Accordingly It is TDS' practice to wait 60-days after the final bill is

issued to make sure all toll charges have been received and billed before any

refund is issued. On 1/11/16 Ms. [redacted] cancelled service. In this instance the final

bill date was 2/10/16 and sixty days later would be 4/10/16. However, we started the refund process on

3/5/16. The check is typically issued a few weeks later. I confirmed with our

Accounts Payable department that the refund check was issued on 3/31/16.

As a

subscriber of the TDS “E-Pay” billing and payment system, Ms. [redacted] had the

control to manage the payment scheduling. Ms. [redacted] could have cancelled the

automated payment schedule and changed to manual payments for the final payment

as adjustments for disconnection would occur with the next bill (2/10/16). On

1/6/16 TDS issued an email that the January bill was available for review. On

1/7/16 TDS issued an email reminder that the upcoming automatic payment was

scheduled for 1/26/16.

Thank you.

Consumer

Response:

Review: [redacted]

GeoLiquids, Inc.

October 13, 2015

Dear Revdex.com,

In August of 2009 I was the victim of a hacker who broke into my business’ voicemail system making over 1080 calls to Somalia and racking up over $17,000

in phone charges. I was victimized again by the phone service I was using – TDS Telecom. After many calls and emails to have them erase these charges, TDS would only credit back a portion. As a small American business owner that was a huge sum of money to “owe” them on calls that were illegally made through their service.

Our feet were held to the fire and we were forced to pay back these erroneous charges. Because of this amount we had to “pay back”, we were also forced to continually sign contracts with them and use their service. This coming October,

we will finally be free from TDS.

The reason I am coming to the Revdex.com is first, I have been a long-standing accredited member and believe in the organization and its strength. Secondly, I have done some research and I have found that the Revdex.com has assisted other individuals and business in dealings with TDS. I am hoping you can help me in recouping if not

the full amount then at least an additional portion. Any assistance you can

provide would be greatly appreciated. I am open to meeting with one of your representatives or discussing via phone. I thank you in advance for whatever

you can do.

Sincerely,

GeoLiquids, Inc.

Contacts at TDS Telecom

Our current TDS Rep:

Account Manager

TDS Telecommunications Corp

managedIP Hosted Phone / 847-968-5830

I have also conatced the CEO through Linked-in. While he never contacted me directly, after reaching out to him via linked-in, I found that there was more positive contact from TDS.

CEO: Mr. [redacted] Headquarters: Madison Wisconsin

Customer Service: 1-866-571-6662

Timeline of TDS Telecom and Geoliquids, Inc.

Thursday, July 8, 2009

TDS was contracted as the local and long distance provider for GeoLiquids.

Saturday, Aug 15th 2009

AT&T rep calls the home of [redacted] to notify they were seeing unusual activity on his business lines. (ATT lines are utilized by TDS) His son takes the message and conveys it to his father who will not be home until later in the evening. When he arrives home he is told to call both AT&T and his phone service local and long distance provider, TDS Telecom. Between 9:30 and 10:00 pm [redacted] contacts both companies. He has a trouble ticket opened with TDS; Number -[redacted] @ 9:40pm. This action was to put a block on the lines so there could be no international calls made from his business lines. [redacted] was told at this time that all charges would be erased.

Sunday, Aug 16th 2009

[redacted] emails all of his staff to reset all of their voicemail passwords, which they immediately do.

Monday, Aug 17th 2009

Office Manager (Iris) contacts TDS and is told by their Customer Service the same thing, that any and all bogus international charges would be removed.

8/26/2009 11:03pm to 8/28/2009 8:20am - 1080+ calls are made to Somalia from GeoLiquids phone lines. Why was international access not turned off upon immediate notification of the hacking back on August 15th? These calls would never have gone through if TDS had put the block in place.

On August/September 2009 billing statement, the actual full total of hacked calls was $17,381.94.

Over the course of the next several months [redacted] and his office manager made numerous attempts to have the charges erased as they had been told. TDS wanted to put the blame on the installation company (Tele Plus) and ATT and did not want to take responsibility at all.

11/5/2009 - TDS agreed to pay $7,589.24 the portion they say was their cost of the transmitted overseas calls. Remainder stilled “owed” to TDS being $9,792.70.

Where is TDS’s fiduciary responsibility since they were obviously aware of these potential hack calls since notification on August 15th and the trouble ticket being issued the same date?

11/24/2009 - Receive a Notice to Disconnect. TDS has also been adding on late fees to the “past due” further making it even more difficult for this small business.

2011 – additional threats to disconnect service even though had been paying off “owed” amount. Again had to re-sign contract and keep service

Aug 1, 2012 – [redacted] wants out of contract but had to keep until October 2015 for “pay back.” or they will force an additional charge of $5,000+ for his breaking the contract early. Again, being very unhappy with the service and being forced to stay with TDS.

OCTOBER 23, 2015 - Contract with TDS will be terminated. Contact the Revdex.com.Desired Settlement: Phone charges that I absorbed I should not have. I want to get back $9,792.70.

Business

Response:

Response to file# [redacted].

TDS is not responsible for the customer’s unsecured telephone equipment through which hackers used to make international toll calls in 2009. We notified the customer of the problem and we provided a courtesy credit for a portion of the charges. Mr. [redacted] is responsible for the charges and he made payment arrangement long ago. No further adjustment is applicable for past toll charge disputes. I am sorry that Mr. [redacted] was a victim of fraud. Mr. [redacted] is aware of how to contact the TDS Account Manager, [redacted], should he have any questions about the terms of the Service Agreement and porting procedure.

Thank you.

Consumer

Response:

Reference Complaint ID# [redacted] In response to the Business Response from TDS Telecom – I adamantly REJECT their response. There are flaws and discrepancies in their response. Pursuant to the original complaint I filed with Revdex.com, the following items lend to their culpability and failure to hold to their word and the fiduciary responsibility to their customers. TDS did not contact me or notify me. ATT contacted me on 8/15/09 (Saturday) saying they were seeing unusual activity on my business lines. I in turn called both companies asap that evening. A trouble ticket was opened with TDS - Number -1317643 @ 9:40pm. This action was to put a block on the lines so there could be no international calls made from my business lines. I was told at this time that all erroneous charges would be erased. First thing the following day (Sunday), all passwords were changed as per TDS advice. On Monday, 08/17/09 my office manager also contacted TDS and was told by their Customer Service the same thing, that any and all bogus international charges would be removed. 8/26/2009 11:03pm to 8/28/2009 8:20am - 1080+ calls are made to Somalia from GeoLiquids phone lines. Why was international access not turned off upon immediate notification of the hackers testing back on August 15th? These calls would never have gone through if TDS had put the block in place nor would we have received an August/September 2009 billing statement for $17,381.94. TDS’s claim that they provided a “courtesy” credit was only after we had numerous calls and emails to them begging to hold to their word that these calls /charges would be removed. The fact that we made a payment arrangement with them to “re-pay” the remaining $9,792.70, was only due their holding our feet to the fire with threats to disconnect our service and forcing us to re-sign contracts until it was all paid up. Again, the reason I have come to the Revdex.com at this time is that as of last month, we are finally free from TDS’s hold. I thank you for whatever actions can or will be taken. I do not want another small business to have to go through the same thing. Sincerely, [redacted] GeoLiquids [redacted]

Business

Response:

Follow up #2

There is no new information. Again, our records indicate that we did not advise the customer that we would waive the toll charges; we advised that they were responsible for them. The customer had received the advanced warning call from AT&T prior to the hacking assault and had been advised by TDS to secure their phone system at that time. The phone system was not secured and subsequently the hackers began their hack in earnest on 8/26/15. Again I am sorry that Mr. [redacted] was a victim of fraud.

Consumer

Response:

Review: have been getting billed for services I have not received. talked to tds and issue is not being resolved. but am still being charged on a monthly basis for services I cannot get. no mlb baseball live broadcasts streamed to me at all, all other services I have paid for over the last year may be in question also. all other services should be questioned, as they may also have issues with the service they claim to provide.Desired Settlement: full refund. I have met my obligations to the letter, they, tds, however refuse to accommodate my contract.

Business

Response:

Response to file# [redacted].

Review: Serious bandwidth issues where internet use is problematic. I pay for an upgraded bandwidth service, yet sometimes internet is practically unusable. Other people in area have also complained. I even spoke to one of their employees and they admit there is a bandwidth issue that comes and goes. Especially bad during prime time when many people in area are using internet.

This is unethical. If they cannot deliver on promises and guaranteed bandwidth, they should make this clear to all customers, and offer compensation. Their own employee said they have known about issue for a long time, but it requires significant hardware investment 'that isn't going to happen.'

This is bad business!Desired Settlement: TDS should compensate all affected customers, issue letter of apology, and fix problem.

Business

Response:

Response to file #[redacted]

TDS advertises that DSL speeds and availability vary. Speed plans are “up to”. Since Mr. [redacted] is not satisfied with the speeds received with his current plan, we recommend that he change to the Express DSL plan. Mr. [redacted] may cancel DSL without penalty. I am sorry that Mr. [redacted] is not satisfied. TDS’ Broadband Capacity team regularly reviews the network to determine whether a project is needed.

Thank you.

Consumer

Response:

Review: I began service with TDS in July 2014. The plan I selected was to include 30 minutes of long distance calling every month. I have been consistently charged for long distance calls with AT&T listed as my long distance carrier. I have to call every month to have these charges taken care of. When the charges are reversed, I am still billed for taxes and fees!!! I am so tired of this not being corrected. I am tired of wasting my time to call every month. So frustrated with this service.Desired Settlement: I would like the billing to be corrected. I would also like a letter of apology and a credit to my bill for compensation of charges, taxes, fees and my time.

Business

Response:

Response to file #[redacted].

I have to say that TDS Telecom is the worst telephone and Internet Service Provider waste of money. I pay 90.00 a month for phone and Internet and I half the time I can't access any of that due to poor service. I think refunds should be delivered to each customer something needs to be done I am fed up.

Review: My retail & internet business has been without phone service since last Sunday, it is now Wed. evening and still no phone service 10 days before Christmas.

A real business killer at our most important time of the yearDesired Settlement: to have our phones work at this crucial time of the year

Business

Response:

Response to file# [redacted].

Unfortunately, we can make no warranty as to the continuous operation of service as service lines are subject to influences that may require a repair. I do sincerely apologize for the service interruption that began on 12/14/15 and was not satisfactorily resolved in a timely manner. Generally most repairs that require our outside line vendor (AT&T) are completed within 24-hours as that is the Performance Measurement to which they must attempt to meet. We escalated to AT&T Repair management due the failure to restore service within this time period. Service was restored on 12/16/15. TDS Repair has provided a courtesy credit of $150.00 due to the length of time for the repair. This amount far exceeds the contract terms for service interruption credit. Again, I am very sorry that the customer had this experience.

Thank you.

Consumer

Response:

Review: This is for a Business.

Our company bought a new building. On 1/27/15 I contacted our sales manager from TDS to see what it would take for them to continue our phone service at new address. She had our new address and was told they did supply in our new area. In the meantime we found another company that was far cheaper and included Internet also. I contacted the sales manager on 2/03/2015 to let her know we were going with another company. She then told me I would have termination fees. I had to prove that we could end our contract. I sent over a copy with the 36/60 addendum that she added to get me to resign 4 years earlier. Once I sent her that I had asked her who I should contact to cancel our account with TDS. She assured me that once she received notice that the other provider has ported our account would be cancelled. We only kept 2 of our original numbers, but I made it clear that we were ending our contract with them. Two months later we are still receiving a bill for the other numbers that were not ported. The bill is coming to the new building so the sales manager new we had moved to new building. I called her after receiving the bill and she claims that because the other numbers were not ported I never told her to cancel the account. I provided all the email conversations with her stating I wanted our account closed and in the email she assured me she would do it. She claims, because we only ported the 2 numbers, that meant I did not want the account closed. I distinctly asked her on 2/3/15 who I should contact to cancel our account. I have email of her assuring me she would take care of it. She is still claiming that I owe for those numbers that were not ported $259.30. I have tried calling their Customer Service and they keep transferring me back to her. I got her supervisors name and called him twice, leaving messages. Still no call back from him. I did however, just receive a call 2 days ago from a technician asking to come to the building to remove equipment. We have been out of that building for 6 weeks now. So now I am sure we will be getting a whopping bill for equipment that is 9 years old.Desired Settlement: I have not paid the $259.30 yet, but I will have to soon because I don't want this to go to collections. I would like the bill to be voided or get a refund if I have to pay it. I also don't want to be billed for any equipment left behind when I tried to cancel 3 weeks before we had to turn in our key to landlord.

Consumer

Response:

[redacted] wrote:Good afternoon,I received a message today from the supervisor of TDS and he hascredited our account and they have retrieved out equipment. We owenothing now.Thank you,[redacted]— [redacted]Financial ControllerHuman ResourcesAP/ARSuburban Machine Corporation[redacted]

Review: I was scheduled for an upgrade from 100m internet to 1G internet, along with telephone service to the 5 Star Package. The install date was 1/7/15, no one showed up, no one called, I had to raise cain to get any attention. I was told that a part had to be ordered and would be installed Friday 1/16/15. No one has called, internet still not upgraded. Many telephone features are STILL not working. Now the voice mail pin is not working. I was given one pin yesterday, and another today. Neither work. This having to complain EVERY SINGLE DAY IS GETTING OLD FAST!! Have asked and been promised calls back from supervisors only ones that call tell me they only are in the call center and only take care of time cards and attendance.Desired Settlement: All I want is what I was promised, and a date to really expect it on. I have wasted multiple days at home at the demand of TDS to have an "installer" come by, no one comes, no one calls. Please have a senior manager CALL ME and work with me to get this resolved. I cannot afford and do not want to spend every day on the phone on hold or on hold in some sort of chat session!!

Business

Response:

Response to file #[redacted].