Tedder Industries

This order has been shipped and we are very sorry for the long lead timeIf there is any further questions we can answer please let us knowThank you[redacted] Director of Customer ServiceAlien Gear Holsters

I had one of my floor supervisors reach out to Mr [redacted] We do apologize for his holster not performing as expected and offered to send him a parts pack as well as some new clips as his had warpedMr [redacted] indicated gratitude for our attempt but declined, stating that he can no longer trust our productIf there is anything we can do to help him in the future we will be happy to hear from himIf there is anything further I need to do to get this issue marked as solved please let me knowThank you.Maxwell W***Customer Service ManagerAlien Gear Holsters

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The order has arrived and the company has emailed and called to apologize.Best Regards, [redacted]

Hello Mr [redacted] ,We are very sorry for the amount of time it took for us to hand build and ship your orderWe have already given you 100% of your purchase price back as well as shipped your productHow can we further assist you? We hope that you are enjoying your belt and holstersWe have resolved our staffing issues and expanded our hours of operation to be more available for our customersWe are sorry you had a less than satisfactory experience with Alien GearWe certainly recognize that you have had a rough journeyThis is why we gave you a FULL refund while still fulfilling your order, in the hopes of making this right as best as we canWe will continue to attempt to contact you until this Revdex.com case is closedIf there is anything else we can help you with please let us know[redacted] Customer Service SupervisorAlien Gear Holsters

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Every company may have issuesThe difference between a good company and not so good one is what the company does to make things rightIt seems this company is doing right thingsI also appreciate Revdex.com's timely attention and solution to the issue Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Hello ***,This has been resolved as per our conversationThank you for your business[redacted] Customer Service SupervisorAlien Gear Holsters

Complaint: [redacted] I am rejecting this response because: In my response I asked for a new holster or my money backSince I am unfamiliar with building / fixing a holster I am not looking for a parts kit which I did decline The representative I did speak to was kind and friendly but acknowledged a flaw in the holster clips As stated above I'm looking for an exchange in my holster or a refund Sincerely, [redacted]

Maxwell,Thank you for taking the time to call me Monday Today I received the holster I ordered and received confirmation you shipped a second holster to me Thanks again for promptly addressing my concerns Regards, [redacted]

This customer specifically asked to NOT be contacted by us againI respected these wishesWe took action by deleting ALL avenues of communicating with this specific customer i.eemail, shipping address, phone number etcIf further action is required I will follow up as neededPlease advise Thank you Maxwell W [redacted] Customer Service Supervisor Alien [redacted] H [redacted]

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello ***,We apologize for the overlong lead timeI left a voicemail in the hope of contacting you and making sure that you are well taken care ofIf you need anything else please let me know and we will be happy to help youThank you.*** ***Customer Service SupervisorAlien Gear Holsters

Hello Mr***,We are very sorry that this has gone unresolved for this longOur records indicate that the amount of $was refunded back to your card ending in *** on December and cleared our system on December I would be happy to send further proof of this if need beWe
look forward to getting this resolved for youThank you.*** ***Customer Service SupervisorAlien Gear Holsters

We are very sorry that the order had to be Canceled due to our extended Lead timeWe apologize for the inconvenience and hope to have a handle on the situation over the next weekThank you.*** ***Director of Customer ServiceAlien Gear Holsters

We do apologize but as a matter of policy, the Forever Warranty is connected to the original purchaserOn the other hand we do try to take excellent care of our customersAs a one time customer courtesy I have sent out a parts pack to the following address *** *** *** *** ***
*** *** ** ***The order number is: ***I hope this an acceptable solutionIf there are any more questions please contact our customer service at 208-215-Thank you.Maxwell W***Customer Service Manager Alien Gear Holsters

Hello ***,As per our conversation this issue has been resolvedAgain we apologize for the rough experienceIf there is anything else we can help you with please let us knowThank you. *** ***Customer Service SupervisorAlien Gear Holsters

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello ***,We are sorry you had a hard time getting ahold of usI have resolved this issue by expanding our hours of operationOur records indicate that a refund of $was issued on January If you have any further questions please let us knowThank you.*** ***Customer Service
SupervisorAlien Gear Holsters

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending
it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello Mr***,As per our conversation this has been resolvedIf you have any further needs or questions please let us knowThank you