Tedder Industries

Hello ***,We apologize about the poor communication and follow throughAs per our phone conversation I have gotten your original order shipped as well as gotten a new order built for a second pistol, (Taurus PT709) We appreciate your patience and thank you for your businessIf you have any other
questions please let us knowThank you.*** *** Customer Service SupervisorAlien Gear Holsters

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...marginally satisfactory to me. While it is obvious that my complaint was not read and comprehended, the response was at least quick.  The CSR in question was in fact helpful and did offer a no questions asked refund or exchange.
Mr. W[redacted]'s correspondence with me eventually addressed my actual complaint, and he has agreed to address my 'very valid' concerns about their reviews with their marketing department.  This is all that I expected. Sincerely, [redacted]

This order has been shipped and we are very sorry for the long lead time. If there is any further questions we can answer please let us know. Thank you.[redacted]Director of Customer ServiceAlien Gear Holsters

This customer specifically asked to NOT be contacted by us again. I respected these wishes. We took action by deleting ALL avenues of communicating with this specific customer i.e. email, shipping address, phone number etc. If further action is required I will follow up as needed. Please advise....

Thank you.
 
Maxwell W[redacted]
Customer Service Supervisor
Alien [redacted]

Hello Mr. [redacted],You are absolutely correct! There is no good excuse for the experience you had. Never would I have advised one of my CSR's to just cancel your order and leave you empty handed. I have had a new order built for you. As we have already refunded your full original purchase amount, we...

will build and send this new order to you for free. Please accept my true and heart felt apologies from all of us here at Alien Gear Holsters. We have learned a lot from our short comings this holiday season and this is the least we could do for you. We do thank you for your original business and you will still have all applicable warranties and perks with the products you receive. [redacted]Customer Service SupervisorAlien Gear Holsters

Maxwell,Thank you for taking the time to call me Monday.  Today I received the holster I ordered and received confirmation you shipped a second holster to me.  Thanks again for promptly addressing my concerns.
Regards,
[redacted]

Hello [redacted],We are very sorry about the extended lead time for your hand built order. We hope you are enjoying your holster. If there is anything further you need to be satisfied please let us know and we will do our best to help you. Thank you for your business and have a nice day.[redacted]...

[redacted] Customer Service SupervisorAlien Gear Holsters

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Every company may have issues. The difference between a good company and not so good one is what the company does to make things right. It seems this company is doing right things. I also appreciate Revdex.com's timely attention and solution to the issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:   In my response I asked for a new holster or my money back. Since I am unfamiliar with building / fixing a holster I am not looking for a parts kit which I did decline.  The representative I did speak to was kind and friendly but acknowledged a flaw in the holster clips.   As stated above I'm looking for an exchange in my holster or a refund.   
Sincerely,
[redacted]

Hello Mr. [redacted],I am sorry that you had a rough experience with us. Our records indicate that a refund for the amount of $80.83 was issued on January 05 2016 and that it settled on January 06 2016. Be advised that some financial institutes can hold this refund for up to 3 weeks. I would be happy to...

provide any proof that I have access to in the hopes of helping resolve this for you. If it is already done then you can let us know or ignore this message. We were a bit underprepared this holiday but we are confident we have fixed these issues and contacting us moving forward should be much easier.  We look forward to resolving your issue. Thank you.[redacted]Customer Service SupervisorAlien Gear HolstersTedder Industries

I had one of my floor supervisors reach out to Mr. [redacted]. We do apologize for his holster not performing as expected and offered to send him a parts pack as well as some new clips as his had warped. Mr. [redacted] indicated gratitude for our attempt but declined, stating that he can no longer...

trust our product. If there is anything we can do to help him in the future we will be happy to hear from him. If there is anything further I need to do to get this issue marked as solved please let me know. Thank you.Maxwell W[redacted]Customer Service ManagerAlien Gear Holsters

Hello Mr. [redacted],We are very sorry for the amount of time it took for us to hand build and ship your order. We have already given you 100% of your purchase price back as well as shipped your product. How can we further assist you? We hope that you are enjoying your belt and 3 holsters. We have...

resolved our staffing issues and expanded our hours of operation to be more available for our customers. We are sorry you had a less than satisfactory experience with Alien Gear. We certainly recognize that you have had a rough journey. This is why we gave you a FULL refund while still fulfilling your order, in the hopes of making this right as best as we can. We will continue to attempt to contact you until this Revdex.com case is closed. If there is anything else we can help you with please let us know.[redacted]Customer Service SupervisorAlien Gear Holsters

[A default letter is provided here which...

indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
The order has arrived and the company has emailed and called to apologize.Best Regards,
[redacted]

Hello [redacted],This has been resolved as per our conversation. Thank you for your business.[redacted]Customer Service SupervisorAlien Gear Holsters

[A default letter is provided here which...

indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello Mr. [redacted],As per our conversation this ticket has been resolved. Thank you for your business![redacted]Customer Service SupervisorAlien Gear Holsters

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]