Teletrac Navman

Hello Lisa,Thank you for taking the time to let us know of the issue you are having regarding invoice #[redacted].  We are working with our billing department regarding the discrepancy that you mention.  We are hopeful to have a resolution shortly.  Thank you for your patience and understanding. Teletrac Navman Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Give me a new form with option three, no return, no fee.  This response to my problem didn't make sense.  Any charges without my permission to any credit card on file will be deemed as fraud.  You do not have authorization to charge any credit cards on file.  I am not stupid, signing the form you wish me to sign would authorize you to charge my credit card.

[redacted],We are sorry that we have not completed the resolution to your service issues.   We will continue to diligently work to arrange for a service repair appointment.  We recognize the importance of you being compliant and that these repairs are of an urgent nature.  We do apologize for any further delay that this may take.  Your repair needs are of great importance.  Thank you,Teletrac Navman Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted], please accept my apologies for the challenges you faced reaching customer support. The demand for ELD has put great stress on our call center capacity and our customers. We recently expanded coverage by adding 15+ new customer support employees, added two new members to the customer support...

leadership team, and made a very large investment in improving the technology infrastructure which underlies customer support. These changes will have an impact, but it will take time for the impact to be felt broadly. We are continuing to add technical support representatives as needed.  In the interim, I will see what I can do to escalate your case. Teletrac Navman Team

Hello,We are sorry for any issues you have experienced. We know we can turn things around and help you with getting a return on your investment.   Your account is currently in a 36-month contractual agreement.  Early termination and refund are not approved.  Please reach out to us with the person you would like us to work with to resolve this matter. Regards,Teletrac Navman Team

Nevada Water Trucks: Customer Account Manager advised customer willing to clear outstanding balance for units not working if he would allow us to fix. Customer became unresponsive. Collections cancelled acct 12/31/16 & wrote off to bad debt.

Thank you for sharing your concern.  Your customer account manager will reach out to you to discuss your concern.   Teletrac Navman Team

[redacted]Of course, we do not think you are stupid.  We are asking you to sign the Self-disposal declaration form, which we re-sent to you 12-27-17.  The form is stating you agree to dispose of the equipment. If you still have questions after reviewing the form, please reply to the email. We are not requiring you to return the equipment, nor charging you for it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is the same response I have received repeatedly.  I did "opt out" prior to the 24 months and your employee did not process the request and here we are!  What a bunch of [redacted]!
Sincerely,
Clinton [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  As long as I am not charged as promised in email sent to me 12-27-2017. 
Regards,
[redacted]

Thank you for the additional information.  Your account manager will look into the issue and get in touch with you.Thank you,Teletrac Navman Team

We are very sorry to hear that you are cancelling your service with our company.  We have approved for you to cancel your subscription on 1/25.  We will need to have the units removed and returned to Teletrac Navman.  We appreciate you being a customer since 2012.  We hope that...

someday you will allow us another opportunity to earn your business.  Thank you,Teletrac Navman Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We will send the units back within 30 days of today (1/29/18) with no penalties or any other financial obligations.  Both parties will "shake hands" and move on. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,We are sorry for any confusion.  As your rep and Management has advised  your opt out agreement stated (The Term can be reduced to 24 months if Customer gives Teletrac Navman no less than 60 days written notice (email) before the last 12 months of the Term that it wishes to exercise...

this option). We received your written request to opt out of the two units in contract within the terms of opt out. Kevin processed as per your request.  We didn’t receiving another written request for cancellation until after the terms of opt out.  Your account is already set to cancel at the end of your contractual agreements.  4 – 04/30/18 notification not received per terms of opt out, 1 - 06/30/18 no opt out and finally 1 - 12/31/18 no opt out. Thank you

Customer service is our number one priority so with that said we escalated this with our VP of Operations and have made the decision to cancel and clear the outstanding balance that is remaining from the customer and remove them from the collection agency.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
we have 5 trucks with issues and they have quit contacting us. truck 427 I did a case or work order with teletrac and they sent a part and was suppose to install it and then they closed the case and never installed it so truck is down out of compliance. I attached closed case number on the unit we also have truck 430,431,413,436 with issues for the past three months.  we are done dealing with Teletrac. They don't deliver on what they say as a company
Regards,
[redacted]