Telmate, LLC

Initial Business Response /* (1000, 8, 2015/12/22) */
December 21st,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated November 24, Telmate provides
telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Prepaid calls to the number XXXXXXXXXX from Clark County Jail have a cost of $per minute for a full call up to minutesCost for a minute call is $
Customer accepted a total of "quick connect" callsQuick connect cost starts at $per call plus additional credit card and handling fees(calls for a total of $100.02)
Customers have the option to input credit card information to pay for calls when neither offender or destination number called has prepaid funds available to connect the call, this is called quick connectIn most cases these calls are more expensive than traditional prepaid funds
In the call recording which customers hear before accepting a quick connect call it does state "name of inmate", an inmate from name of facility" if you accept this call your credit card ending in XXXX will be charged- press to accept the callpress for charges related
Setting up a prepaid account is easy by going online at www.gettingout.com or speaking to a customer service representative at XXXXXXXXXX
By setting a prepaid account you can select how much funds you want added and how you use them
Prepaid is the most affordable option to connect with your loved one
In the faith of goodwill we have refunded a total of $to the card ending in ***The funds will become available to you within the next 3-business days
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
Supervisor
Initial Consumer Rebuttal /* (2000, 10, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just want to know how soon to expect payment

Initial Business Response /* (1000, 5, 2015/01/20) */
January 20th,
Revdex.com, Inc
Broadway Suite
Oakland CA
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated Jan 05, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Verified video visits from 12/25/XX XX:XXam and 6pm scheduled with inmate *** from *** Correctional institute did not complete
Each visitation scheduled cost $
$dollars were refunded and applied to the following account associated with destination number
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***
Supervisor

Initial Business Response /* (1000, 5, 2015/02/05) */
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/09/28) */
September 29,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: XXXXXXXX
Dear Revdex.com,
This is in response to your letter dated September 9th, Telmate provides telephone services to incarcerated
persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
We need more information in order to research the complaint
Please provide the last four numbers of the credit card used
We need the inmates name you have added funds to or phone number accounts
Please provide the number you received calls on
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
Supervisor

August 22,
*** *** *** *** *** *** *** *** *** ** ***
RE: ***
***
***
Dear Revdex.com,
This is in response to your letter dated June 23, Telmate provides telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer’s complaint and detailed below
I have reviewed the four visits that we show *** had with the incarcerated individual housed in *** *** *** *** Of the four visits scheduled, three were completed and we were able to hear both sides clearlyOne of the visits did not complete and was refunded back to *** account the same day as shown below
At the end of one visit on 8/15/at 10:00pm the incarcerated individual did try to attempt to schedule a another visit while on the current visit- this cannot not be done with out logging out of the visit-Since this was not a technical or system error it was not refunded back as the incarcerated individual logged off
For phone calls, they are charged by the minute so therefore are only charged for the actual time they talkThere are no connection charges
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***Reporting; Offline/Issue Resolution SpecSupervisor

March 7,
*** *** *** *** *** *** *** *** *** ** ***
RE: ID ***
*** ***
Dear Revdex.com,
Dear Revdex.com,
This is in response to your letter dated February 22, rebuttalTelmate provides telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer’s complaint and detailed below
We never received the funds, as they were in a pending hold on customers banking facility sideAll banking facilities will hold the funds of a possible charge until it is either confirmed from the business charging the card, voided or if no action is done after a determined amount of time it will automatically go back to account the hold was placed on. Below it shows that both transactions were voided on February 23, a void can only happened if the funds were never confirmed to be charged. If Mr*** does not see the funds in his account, he needs to check with his bank to see what the delay is
WARRANTY DISCLAIMER
THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTIES OF ANY KINDYOU USE THE SERVICES AT YOUR OWN SOLE RISKTO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, QUALITY, PERFORMANCE, MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT RELATED TO OR ARISING OUT OF THE SERVICES, ANY CONTENT ON THE SERVICES, OR ANY PRODUCTS OR SERVICES PURCHASED OR MADE AVAILABLE VIA THE SERVICES, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF DEALING OR COURSE OF PERFORMANCETELMATE DOES NOT WARRANT THAT THE SERVICES WILL PROVIDE CONTINUOUS, PROMPT, SECURE, OR ERROR-FREE SERVICETELMATE ASSUMES NO LIABILITY FOR ANY ERRORS OR OMISSIONS, INCLUDING THE INACCURACY OF CONTENT, OR FOR ANY DAMAGES OR LOSSES THAT YOU OR ANY THIRD PARTY MAY INCUR AS A RESULT OF USE OF OR THE UNAVAILABILITY OF THE SERVICESTELMATE ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE, FOR ANY DAMAGES TO, OR VIRUSES THAT MAY AFFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ARISING FROM YOUR USE OF THE SERVICES
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyIn good faith we have refunded the quick connect call made on February 22, for $We are not responsible for the individuals bank balances or overdraft fees and these will not be compensated
Please feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***Supervisor

Initial Business Response /* (1000, 9, 2015/05/04) */
May 3,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated April 14th, Telmate provides telephone services to
incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Prepaid calls to the number XXXXXXXXXX from Purgatory Correctional have a cost of $for a call of minutes or less, plus an additional cents per minute up to minutes
Customer accepted a total of "quick connect" callsQuick connect cost started at $per call plus additional credit card and handling fees(calls at $and call at $14.87)
You have the option to input credit card information to pay for calls when neither offender or destination number called has prepaid funds available to connect the call, this is called quick connectIn most cases these calls are more expensive than traditional prepaid funds
In the call recording which customers hear before accepting a quick connect call it does state "name of inmate", an inmate from name of facility" if you accept this call your credit card ending in XXXX will be charged- press to accept the callpress for charges related
Setting up a prepaid account is easy by going online at www.gettingout.com or speaking to a customer service representative at XXXXXXXXXX
By setting a prepaid account you can select how much funds you want added and how you use them
Prepaid is the most affordable option to connect with your loved one
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
Supervisor
Initial Consumer Rebuttal /* (3000, 11, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue still remains that Telmate is required to disclose costs, which they failed to doThere is no cost information about quick connect calls on or by the phone I used or onlineTheir online disclosure of "additional charges may apply" does not meet the lawful requirement of fee disclosure because it is a vague referenceAnd the phone "disclosure" is hidden behind "press one to be connected"Telmate knows that most people don't continue to listen to the automated phone choices after they've heard the appropriate number to press and their response just gives further evidence of their efforts to hide chargesEven Telmate's reply to my complaint with Revdex.com does not explain how phone calls of various lengths (some less than minutes) somehow all get charged exactly $Telmate's business practices constitute hidden charges and feesNot everyone has access to the internet 24/and those without internet services should be able to just as easily set up a prepaid account and understand related charges as customers with internet accessAdditionally, the jail kiosk where I was supposed to transfer monies from one part of their system to the other for prepaid calls wasn't even accessible to me until the third day I was in jail because I was in the infirmary where there are no kiosks$for phone calls is not "affordable" and there is no logical reason for Telmate to even make these separate kinds of accounts except to be deceptive so they can charge ridiculous hidden fees and charges
Final Business Response /* (4000, 13, 2015/05/31) */
May 30,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated May 13th, Telmate provides telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
The cost of quick connect calls to the destination number XXXXXXXXXX is $for the first minutes or less, additionally you will be charged cents for every minute after up to minutesPlus additional credit card and handling fees
calls were less than minutes totaling each call at $per callcall was minutes long which cost $
You have the option to input credit card information to pay for calls when neither offender or destination number called has prepaid funds available to connect the call, this is called quick connectIn most cases these calls are more expensive than traditional prepaid funds
In the call recording which customers hear before accepting a quick connect call it does state "name of inmate", an inmate from name of facility" if you accept this call your credit card ending in XXXX will be charged- press to accept the callpress for charges relatedOur automated system provides customers the opportunity to listen to charges associated prior to accepting the call
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at if you have any questions or need additional information
Best regards,
*** ***
Supervisor
Final Consumer Response /* (4200, 15, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Telmate hides the charges for quick connect calls by having different prompts (the first of which is press to be connected) before #"for related charges"; by not disclosing the cost of quick connect calls on the phones used by inmates; by not disclosing the cost of quick connect calls on their web siteI did not have access to the kiosk which would have allowed me to transfer funds from my commissary account to my phone accountWhich I shouldn't even have to do since the same company provides all the services under different namesMy husband and my finances are connected and I had no idea what charges were being billed to us until his charge card was maxed outTelmate is expected as is any other telecommunications provider to be transparent regarding charges which Telmate refuses to doIf they do not refund the charges I will file complaints against Telmate for wilfully hiding exorbitant charges/fees and for unfair business practices with the FCC and the National Association of Regulatory Utility CommissionersAfterwards I'll begin filings for a class action lawsuit so they can be fair to all their clientsAs is demonstrated by Miss *** ***'s response, the fees are not set and even the supervisor can't explain themLet's seeby Miss ***'s explanation a phone call less than minutes should cost between $3.96- $with as of yet undefined "additional credit card and handling fees" which apparently range from $to $depending on which way the wind blows because there is no way that all calls were exactly the same cost for clearly different amounts of timeTelmate continues to hide fees and charges which they themselves cannot even describe or defendI want my money back

Initial Business Response /* (1000, 5, 2015/10/08) */
October 8th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated September 23, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Prepaid calls to the number XXXXXXXXXX from *** County Jail have of $for a call of minutes or less, plus an additional cents per minute up to minutes
Customer accepted a total of "quick connect" callsQuick connect cost started at $per call plus additional credit card and handling fees(calls at $13.11)
Customers have the option to input credit card information to pay for calls when neither offender or destination number called has prepaid funds available to connect the call, this is called quick connectIn most cases these calls are more expensive than traditional prepaid funds
In the call recording which customers hear before accepting a quick connect call it does state "name of inmate", an inmate from name of facility" if you accept this call your credit card ending in XXXX will be charged- press to accept the callpress for charges related
Setting up a prepaid account is easy by going online at www.gettingout.com or speaking to a customer service representative at XXXXXXXXXX
By setting a prepaid account you can select how much funds you want added and how you use them
Prepaid is the most affordable option to connect with your loved one
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For one, we never deal with jail issues as we are not criminals and this was a firstSecondly I nevr heard anythinf about cjargesThird, pretty deceiving to accept call press onePretty obvioua anyone would if we have no clue as to what is going with a lived one miles awayPress for for charges relatedReally ! As soon as anyone here's accept they would if they have no clue as to a company who rips off innocent people
This is deceiving to anyone who is not used to a system that deals with jailsThis whole this was a mix up as the state of Missouri took him in and they had the wrong person so he was let go and bond returnedBut this company preys n people who have never dealt with this type of thingAnd like I said to put charges after accepting should be illegal, it misrepresents the charges by putting them at he endI never heard this charges thing and it misrepresented and should be totally illegal
We will be bringing this up to a lawyer for misrepresentation
They are not a legit CompanyThey are a joke and innocent people have to pay for it
Final Business Response /* (4000, 11, 2015/11/04) */
November 2nd,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated September 7th, Telmate provides telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
A total of quick connect calls were accepted and completed to the phone number
Our recording states the following when receiving a call:
"This is a legacy long distance automated operator with a call from an inmate at *** County Jail, this call is subject to recording and monitoringIf you accept this call your credit card ending in XXXX will be chargedPress one to accept the call, Please enter the 3-digit security code (system repeats the code entered) If this is correct press one"
No refund will be issued
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
Supervisor
Final Consumer Response /* (4200, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where in that recording does it say ' we are going to rip you off each time u connectWe let u know what we will charge when u see your bank statement! Surprise!! Almost $80.00!!!' You are not legit!! You are a bad company!!
Where in that recording does it say the amount I will be charged?? You call that a good practice?! NoIts a scam and its a shame if anyone has to still use your scandilous so called business

July 26,
*** *** *** *** *** *** *** *** *** ** ***
RE: ***
***
***
Dear Revdex.com,
This is in response to your letter dated July 23, Telmate provides telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer’s complaint and detailed below
In investigating the phone number and the block from credit/debit card deposits: the issue was in there was a suspected fraud associated with the incarcerated individualWhen this happens any number that the incarcerated calls is automatically blocked for deposits made with debit/ credit cards. At that time the phone number *** had been called multiple times by the incarcerated individualThis block generally stays on unless the issue is resolved. Since it has been many years, and the individual hasn’t called in some time, the Chargeback Specialist who handles these complaints has removed the block on this number. Going forward *** *** can make deposits either online, at the facility or over the phone with a debit or credit card
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***Reporting; Offline/Issue Resolution SpecSupervisor

Initial Business Response /* (1000, 5, 2015/07/03) */
July 3rd,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated June 19th, Telmate provides telephone services
to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Our accounting team verified there was a $overage that did not register to a phone account
We credited your phone account (XXXXXXXXXX) on 6/29/
We noticed *** *** has been released from *** County and no funds were used
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyIn the faith of goodwill we have refunded the full amount of dollars in a check form to your name and address: *** X XXXXX ***, **You should receive the check within weeks
Please feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***
Supervisor

The website is NOT user friendly and is very misleading! Charged way more than I deposited and the regulatory fees are huge! Beware!!

Initial Business Response /* (1000, 5, 2015/10/08) */
October 8th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated September 23rd, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
In the faith of goodwill we have refunded $to your prepaid destination account for number ***
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***
Supervisor

Complaint: ***I am rejecting this response because: whoever wrote it thinks they can put a whole bunch of words on paper and dance around the actual problemWhich was never even addressed in this long-winded and impotent responseYou take no responsibility for my account balance?! What about taking responsibility for having a system in place that will drop a call before it begins and still charge for the call???? Or then do it multiple times IN A ROW? Then, your system, instead of realizing the phone call did not take place and reversing the fee immediately just goes ahead and takes the money regardless! What's worse is that you make people call you and wait minutes on hold to speak with a real person (if they aren't disconnected first) to tell them they were charged without receiving your serviceThen, your representative ooks in the computer and actually sees something showing that they were charged and did not even receive a phone callWhat I'm wondering is, why did the person need to call and demand their money back if YOU ALREADY KNEW THEY GOT RIPPED OFF?! Let me make myself clearIf the $is not paid to me or deposited onto *** ***'s phone account by the weekend then I will be forced to file a complaint with the Attourney Generals OfficeAnd if necessary, after that I will file a suitI hope I am heard this timeThe only way to resolve this dispute is to pay me back the money your "technical problems" caused me to loseIt's that simpleThere is no way for you to justify what happened, legally, technically, or otherwiseI am not going to be bullied by you and I will not just go awayThis will be my final Revdex.com correspondenceSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/27) */
August 27th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated August 13th, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
A deposit for $was made on 8/12/with a Telmate representative
Funds were added to the friends and family account number ***.The prepaid funds on a friends and family account can be used for receiving phone calls, sending messages and photosOn a friends and family account the customer has control over the funds being used
In order for an inmate to send messages, place phone calls, or send photos, the prepaid funds must be placed on the inmate account
Customer at *** has used $for messages sent to inmate ***, *** located at *** Correctional FacilityEach message is cents, there has been a total of message sent from 8/12/15- 8/27/
Prepaid recon report attached below for account # ***
No refund will be issued at this time
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
08/27/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/27/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(XXXXXXXX) $-$
08/27/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/25/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/24/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/23/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/21/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/20/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/19/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/18/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/18/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(XXXXXXXX) $-$
08/17/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/16/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/14/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/13/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/12/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/12/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/12/XXXX XX:XX XXXXXXXXXX Web Getting Out MessageGettingOut Message from: ***, ***(***) - to: ***, ***(***) $-$
08/12/XXXX XX:XX XXXXXXXXXX *** CreditPrepaid $Credit $$

Initial Business Response /* (1000, 8, 2015/11/10) */
November 10th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your rebuttal letter dated October 23rd, Telmate provides
telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Our cancellation policy:
Either you or Telmate may terminate or cancel your account at any timeYou may be entitled to a refund for any prepaid amountsThis refund will be returned to you in the form of it's original payment method, or as Prepaid minutesCertain fees may be assessed for refunds made by checkOther than to receive a return of refundable prepayments, cancellation is your sole remedy with respect to any dispute with TelmateThis includes, but is not limited to, any dispute regarding the Telmate Services, Telmate's policies and practices, your ability to access the Telmate Services, and any matters relating to billing
If a balance remaining is more than dollars we will refund back to credit card/ check form with a dollar processing fee deduction
We have found the transactions mentioned under destination number
There is a total balance of $on the account
We have processed a refund for the full amount of $($has been refunded to card ending in and $has been refunded to card ending in as there was credit cards used for the deposits)
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***
Supervisor

Initial Business Response /* (1000, 8, 2015/02/27) */
February 27,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated Jan 30th, Telmate provides telephone services
to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Third party communication calls are not allowed at the Adelanto Detention CenterThe phone rules are posted inside the jail pod locations where they are easy viewable by inmates, which include verbiage "way calls are prohibited"
The result in a third party communication is the destination number or the inmate account, which initiates a 3rd party call is fined $
On 1/23/at 13:inmate *** *** made a call to XXX-XXX-XXXX where a 3rd party was contacted
There were a total of fine imposed for
In the faith of goodwill we removed the block from destination number XXX-XXX-XXXX and have credited $to your prepaid account
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact me at if you have any questions or need additional information
Best regards,

Initial Business Response /* (1000, 5, 2014/07/02) */
We have refunded this consumer in the amount of $
Initial Consumer Rebuttal /* (2000, 7, 2014/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am more than satisfied with the outcome of
my complaintI only wish they would have handled my concerns directly without my having to complain through the Revdex.comI very much appreciate their consideration with my complaint and the refund amount offer

Initial Business Response /* (1000, 6, 2016/01/22) */
January 22nd,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your rebuttal letter dated January 8th, Telmate provides
telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Yellowstone County Detention Offers two free local visits per week, the visitor must log into the Telmate station at the facility
The inmate must book the visit in order for it to be free
The visit on 01/05/was suggested (vs booked) by inmate *** *** therefore when you accepted the visit it notified you of a charge upon accepting
In the faith of goodwill we have refunded $to your prepaid account #XXXXXXXXXX
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact us at if you have any questions or need additional information
Best Regards,
Initial Consumer Rebuttal /* (2000, 8, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

So they charge 400% processing fee on a min callcents for the call and for the processing feeRipping of people

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***