Telmate, LLC

Initial Business Response /* (1000, 8, 2015/08/18) */
August 18th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated July 31st, Telmate provides telephone services to
incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
There were two deposits placed on July 1st, for $eachEach transaction fee was $as there was separate deposits, one for prepaid funds and another for a trust depositEach deposit was made to separate accounts therefore incurring a fee each
Visits, which occurred on 7/23/XX X:XXpm and 7/27/XX X:XXpm with inmate *** at *** County jail, were completed and charged $per visits
Free visits are issued to inmates at *** County JailIn order for the visit to become free the inmate needs to schedule the visitThis was designed so that the inmate has control over who he would like to use the free visits with
The customer *** *** scheduled both visits mentioned aboveVisits scheduled by customers are subject to payment
In the faith of goodwill we have credited your phone account (***) $
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***
Supervisor
Initial Consumer Rebuttal /* (2000, 10, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the good faith creditI still think your business could reassess the fees incurred when you deposit funds to an inmates account, these families are struggling

Initial Business Response /* (1000, 5, 2015/07/24) */
July 24th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated July 9th, Telmate provides telephone services to
incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
We need more information in order to research the complaint
Please provide the date of deposit and amount
Please also provide the last four numbers of the credit card used
We need the inmates name you have added funds to or phone number accounts
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX ext *** if you have any questions or need additional information
Best regards,

Initial Business Response /* (1000, 6, 2016/01/22) */
January 22nd,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your rebuttal letter dated January 8th, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Yellowstone County Detention Offers two free local visits per week, the visitor must log into the Telmate station at the facility
The inmate must book the visit in order for it to be free
The visit on 01/05/was suggested (vs booked) by inmate *** *** therefore when you accepted the visit it notified you of a charge upon accepting
In the faith of goodwill we have refunded $to your prepaid account #XXXXXXXXXX
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact us at if you have any questions or need additional information
Best Regards,
Initial Consumer Rebuttal /* (2000, 8, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Initial Business Response /* (1000, 5, 2015/11/15) */
November 15th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your rebuttal letter dated October 29th, Telmate provides
telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Our cancellation policy:
Either you or Telmate may terminate or cancel your account at any timeYou may be entitled to a refund for any prepaid amountsThis refund will be returned to you in the form of it's original payment method, or as Prepaid minutesCertain fees may be assessed for refunds made by checkOther than to receive a return of refundable prepayments, cancellation is your sole remedy with respect to any dispute with TelmateThis includes, but is not limited to, any dispute regarding the Telmate Services, Telmate's policies and practices, your ability to access the Telmate Services, and any matters relating to billing
If a balance remaining is more than dollars we will refund back to credit card/ check form with a dollar processing fee deduction
We have found the transactions mentioned under *** Pedraza Plata's account while held in LaSalle Detention Facility
On 8/27/a deposit for plus fee of was added onto detainee *** *** Detention FacilityOn 8/27/$were transferred from customers account #XXXXXXXXXX to ***'s accountThis resulted in a total of $remaining
On 10/14/Customer *** deposited $plus fees to equal $for a refund to be issued
The following refunds were issued:
$Refunded to card ending in *** Confirmation #XXXXXXXXXX
$Refunded to card ending in *** Confirmation # XXXXXXXXXX
$Refunded via check Confirmation #XXXXXXXXXXXXXXXX
We have processed a refund for the full amount of $there are no further refunds to be made
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact me at if you have any questions or need additional information
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was paid with MY credit cardwas made in a check to ***It was NOT his credit cardHe was deportedNo way to cash that checkI want a check made out to ME or credited to MY credit card accountI PAID..it is MY moneyIf this is their way of stealing from this person, from that person etc etcIt all adds up
I want MY money...MY money credited to my credit card or sent to me in MY nameThe Revdex.com needs to carefully watch their sneaky tactics of sending a check that cannot be cashed so they may steal someone's hard earned money
Final Consumer Response /* (3000, 10, 2015/12/22) */
The consumer indicated he/she DID NOT accept the response from the business.)
It was paid with MY credit cardwas made in a check to ***It was NOT his credit cardHe was deportedNo way to cash that checkI want a check made out to ME or credited to MY credit card accountI PAID..it is MY moneyIf this is their way of stealing from this person, from that person etc etcIt all adds up
I want MY money...MY money credited to my credit card or sent to me in MY nameThe Revdex.com needs to carefully watch their sneaky tactics of sending a check that cannot be cashed so they may steal someone's hard earned money
Final Business Response /* (4000, 12, 2015/12/31) */
December 31,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your rebuttal letter dated December 22nd, Telmate provides telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
The following refunds have been issued to customer *** ***
$Refunded to card ending in *** Confirmation #XXXXXXXXXX
$Refunded to card ending in *** Confirmation # XXXXXXXXXX
$Refunded via check Confirmation #XXXXXXXXXXXXXXXX
There are no further refunds to be issued
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at if you have any questions or need additional information

Initial Business Response /* (1000, 7, 2014/05/07) */
May 5th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated April 21st, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
In order to further investigate the charges or process a refund we need additional information:
o Please provide destination number funds were added to
o Facility Name
o Last four of the credit card
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
*** ***
Supervisor
Cc: ***, ***
** *** Dr
*** ** XXXXX

Initial Business Response /* (1000, 5, 2015/10/08) */
October 8th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated September 23rd, Telmate provides
telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
In the faith of goodwill we have refunded $to your prepaid destination account for number ***
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyPlease feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***
Supervisor

I just called customer service, ended up requesting a managerI uploaded photos at $eachAbout of these photos ended up uploading sideways 'because they are too large and the system turns them' is what I was told by the customer service rep, as well as the supervisorHowever, no where on their website does it state that the system would do thisI am not paying for a bunch of turned photos when I could've easily resized them myself had I known their 'system' would do this and they would be turned the right way They refused to issue me a refund for the photos that were turned sideways by their system and they claim they have no way of turning them themselvesThe 'supervisor' told me to hold for a moment and he ended up hanging up the phone, obviously because he did not feel like dealing with meI waited minutes on the phone for this horrendous serviceAbsolute JOKE

Initial Business Response /* (1000, 5, 2015/08/28) */
August 28,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated August 13th, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
We need more information in order to research the complaint
Please provide dates deposits were made/attempted
Please also provide the last four numbers of the credit card used
We need the inmates name you have added funds to or phone number accounts
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact us at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dates are when they cleared the bankI don't have the exact date the call was madeThey would be about days ahead of these dated1.Date cleared 7/28/$Cleared 7/29/$Cleared 7/30/$Card # ***Inmate Name *** *** or ***As I said as soon as I seen the mistake (Same day) I called on each one and they said they would credit it and it would be on the next days transaction but it did NOT happen every time we called(2-Times)Someones NOT doing there job or cheating us
Final Business Response /* (4000, 9, 2015/09/21) */
September 21,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated September 7th, Telmate provides telephone services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
We are showing deposit made on 7/26/for a total of $116.95, for calls to #XXXXXXXXXX
We are showing deposits made on7/26/One deposit was made for the Trust account of inmate Tressa *** for total of $Another deposit for calls to the #XXXXXXXXXX for $114.95, and the last one for $total for calls to the number is #XXXXXXXXXX
The following transactions are attached below
No refunds will be issued as funds have been used
If you feel someone is using your credit card without consentPlease immediately report to your financial institution
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
Supervisor
XXXXXXXXX
XXXXXXXXXXX 07/27/XXXX XX:XX IVR MANNS, ***(XXXXXX) XXXXXXXXX Trust XXX-XXX-XXXX
Credit $$$$07/27/XX XX:XX Name: *** XXX-XXX-XXXX
Zip: XXXXX
TX #: XXXXXXXXXX
CC: XXXX-XXXX-XXXX-***
Conf #:XXXXX
XXXXXXXXX
XXXXXXXXXXX 07/27/XXXX XX:XX IVR ***, ***(***) XXXXXXXXX Prepaid XXX-XXX-XXXX
Credit $$$$07/27/XX XX:XX Name: *** XXX-XXX-XXXX
Zip: XXXXX
TX #: XXXXXXXXXX
CC: XXXX-XXXX-XXXX-***
Conf #:
XXXXXXXXX
XXXXXXXXXXX 07/27/XXXX XX:XX IVR , Prepaid XXX-XXX-XXXX
Credit $$$$07/27/XX XX:XX Name: *** XXX-XXX-XXXX
Zip: XXXXX
TX #: XXXXXXXXXX
CC: XXXX-XXXX-XXXX-***
Conf #:
XXXXXXXXX
XXXXXXXXXXX 07/26/XXXX XX:XX ***(XXXXXX) XXXXXXXXX Prepaid XXX-XXX-XXXX
Credit $$$$Name: *** ***
Zip: XXXXX
TX #: XXXXXXXXXX
CC: XXXX-XXXX-XXXX-*** remove cc
XXXXXXXXX
XXXXXXXXXXX 07/24/XXXX XX:XX ***, ***(XXXXXX) XXXXXXXXX Prepaid XXX-XXX-XXXX
Credit $$$$Name: *** ***
Zip: XXXXX
TX #: XXXXXXXXXX
CC: XXXX-XXXX-XXXX-*** Remove CC
Final Consumer Response /* (4200, 11, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I said We called back and told you that the mistakes were made and you were going to credit us with those amounts but YOU NEVER didIf you don't want to give me the credit for them then I want the Revdex.com to give you a failing grade(Black Mark) or what everYou are NOT a good place to do business with.You can show all the deposits you want but they are NOT right and were to be credited after I called and caught the mistake, but you failed to credit themYou are a cheating companyNO good to deal withI want my money back

Initial Business Response /* (1000, 8, 2014/10/14) */
*** ***

My boyfriend is being held in a County Jail and we used the video visitation offered through Telmate we had completed a previous visit with no issue, however we were unable to connect for another visit I had their customer service on the phone during the time we were supposed to visit we had another visit scheduled immediately after which was by mistake but we could not connect for our 2PM visit I asked for my monies to be refunded and they refused, yet while I was on the phone with them my 2:visit started and was just fine so all of the reasons they were stating that it was my computer that I was on the wrong browser, etcclearly were not the problem it was on their end they still refused to refund the monies for the visitation that did not take placeCompanies should not be allowed to take money and not provide the service for which has been paid

Initial Business Response /* (1000, 7, 2014/05/07) */
May 7th,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
*** ***
Dear Revdex.com,
This is in response to your letter dated April 21st, Telmate provides telephone services to
incarcerated persons at correctional facilities in the ** and *** I have reviewed the customer's complaint and detailed below
credit was issued on 4/23/to customer destination number XXX-XXX-XXXX due to visit connection error
We have had an increase in call volume and have experienced longer wait times; we are looking into additional staffing at this timeWe apologize for any inconvenience this may has caused
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyWe have credited $to customer destination number XXX-XXX-XXXX
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
*** ***
Supervisor

Initial Business Response /* (1000, 7, 2014/04/29) */
April 25th,
Revdex.com, Inc
*** *** ***
*** ** XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated April 11, Telmate provides telephone services
to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
On April 5th, a $deposit was added to destination number XXX-XXX-XXXX totaling $with taxes and fees
The customer made the deposit with a credit card over our automated system
The $deposit was added for phone calls to the number XXX-XXX-XXXX, there currently is remaining on the account
A total of $has been used in accepting phone calls from *** *** in Hamilton County
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyAs such and in the interest of goodwill, we have deducted the remaining $from customers phone account and credited to inmate *** *** commissary account at Hamilton County
Please feel free to contact me at XXX-XXX-XXXX if you have any questions or need additional information
Best regards,
*** ***
*** ***
Supervisor
Cc: ***, ***
*** S ** ***
*** ** XXXXX

Initial Business Response /* (1000, 5, 2014/09/03) */
September 3rd,
Revdex.com, Inc
Broadway Suite
Oakland CA XXXXX
RE: ID XXXXXXXX
***, ***
Dear Revdex.com,
This is in response to your letter dated August 21, Telmate provides telephone
services to incarcerated persons at correctional facilities in the US and CanadaI have reviewed the customer's complaint and detailed below
Inmates at Douglas County, Colorado are eligible for free local visitations per week
In order to guarantee the free local visitations per week, the inmate must book the visit(s)
We found local visitations that were paid for on 8/11/and 7/30/each
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairlyIn the faith of goodwill we have credited $to your destination number (XXX) XXX-XXXX
Please feel free to contact me at *** if you have any questions or need additional information
Best regards,
*** ***
Supervisor

Initial Business Response /* (1000, 5, 2014/02/17) */
We located two transactions for inmate *** *** and completed by *** ***Both were made for trust sales which is the inmate's account used for buying personal items such as snacks and soxI have attached the details of
these two transactions to this response
Final Consumer Response /* (2000, 7, 2014/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fully resolvedThe company provided me with all of the information I had requested

Initial Business Response /* (1000, 7, 2014/06/13) */
I have researched the details of this complaint and determined the following information
Our system indicates that the inmate associated with phone number XXX-XXX-XXXX have received the free visits per week as dictated by the Canyon
County Sheriff's officeDue to privacy laws, we are unable to share the details regarding when these visits took place or with whom the inmate visited

Tell me it must have the absolute worst theory of customer service I have ever heard not a single person ever answers my question when I call the direct me to a different department they say there's nothing they can do they say they don't know they don't understand they fooled me to someone else I've gone around and around and around and around with a very simple question over and over again they say they're going to fix it and guess what it's never fixed not once has telmate ever helped me with a single problem worst customer service Care on the planet be prepared you're on your own they just take advantage of people in this situation.

This company is a scam if there were other options to contact inmates in my area I would use something else.

I put money in my account to receive calls as well as the inmates account so calls could be made and received. This particular account I have has been used on and off. Last time sometime in 2016. Well apparently sometime in that year I got blocked for making and receiving calls because of some supposed call placed with a third party. This was news to me because there was never any 3 ways calls initiated no indicator whatsoever.

I found out about this block after having trouble getting and making calls. So I contacted a Telmate rep. That's when I first find out its blocked and that it was in 2016. I asked the rep to give specifics about what third party was involved.

Only to be told when the audio or however it was she found out was listened to. It had only me and the inmate talking and nothing in the conversation was a red flag nor was there another person on the call but us two.

She wasn't sure why it had been blocked and placed a file for my account to be unblocked. Well I waited two days and had a additional missed call from the inmate saying she couldn't reach me with telmate again because of a block.

I had to call telmate for a follow up on the submitted form. Well I did that only to be told it can't be unblocked because my State has a strict policy they can't overuse. Which is confusing because Telmate is the service provider they could easily fix this and explain the block was unnecessary but apparently it's out of their hands. Which makes no sense and even everything I'm being told is very vague. The local jail has no control over the blocks(I asked) so if they can't fix or remove the block what other persons can? Yet it's blocked through the Telmate service, and they can't even provide numbers etc. Can't tell me of the entire account is blocked or just the number. They can't tell me nothing. Nothing for me to reach out to contact so I can have it over turned.

So I ask to have the money refunded to my account from both accounts since Im blocked from using the service, and the inmate can't contact me or use the funds for commissary. The service is useless to to both us. I ask for a return and get the run around. I can't get a refund until the inmate is released but by that time I'd lose claim to the money I just added. Because even though she can't use it the time frame for claims/refunds would be up. And being a inmate she can't even contact the tech support to make a complaint.

The offered refund recharge fee to my card would take all that was deposited into the account for me to receive calls. Not counting what I put in the inmate account.

The only other offered option was to get my family account funds on a prepaid phone card that can only be used with their service... The same service my account is blocked with. No check, no prepaid visa, or other debit card, but a phone card for their sy service I can't even use.

I'm supposed to cut my losses because I was unaware my account had a block on it from 2016 and its now a few weeks shy of 2019. I never got any notice or alert on the telmate account site that it was blocked or restricted. Not anything to give me pause about depositing my money.

Once again I only found out about the block when I couldn't leave voicemails and was told by the inmate they were blocked too.

If my account was blocked why was I never notified? Why was there no message hinting at a issue like this before I spent money that I may not get back? I work for what little I get and dirty dealings like what Telmate did is underhanded, poorly managed and shady.

I'll see if my bank will have better luck and soon after I will close that account. Folks stick to letters in the mail this service is costly and a rip off. You put more into it than you'd ever get back if anything.

I don't even want to give it one star but like everything else they will steal that too in order to let the review post.

I’m extremely upset with Telmate! I had our phone number blocked by being called from a specific facility. They assured me that our number would never be able to be called again. Somehow, we continued to receive calls from an inmate at that facility. How can they do that?! False claims are illegal, still, are they not? Last time I checked, it was still not right to lie to people and make empty promises to them.

This company just rips off inmates and their families. When asking for a refund because the inmate has been transferred they give you a virtual calling card only good for long distance or international calls. You are given a 10 digit number then a 10 digit pin and by the way they deduct $3.00 a month if it is not used.

March 16, 2018
 
[redacted]
 
RE:          ID[redacted]
                  [redacted]...

[redacted]
 
Dear Revdex.com,
 
This is in response to your letter dated March 16, 2018. Telmate provides telephone services to incarcerated persons at correctional facilities in the US and Canada. I have reviewed the customer’s complaint and detailed below.
 
[redacted] put the money on through the web on March 13, 2018 for $23.60 for prepaid calling time for account [redacted].  Some of the funds had been used so remaining balance was  $18.25. The refund policy for this facility is as stated below.
 
The refund policy for this facility is -if the funds are $50 or more a refund will be processed back to purchaser in the means it was made minus a $10 processing fee. If the funds were a cash deposit then a check will be issued.  If less than $50.00, the remaining funds are issued in the form of a prepaid calling card which is what they purchased- phone time.
 
WARRANTY DISCLAIMER
THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTIES OF ANY KIND. YOU USE THE SERVICES AT YOUR OWN SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, QUALITY, PERFORMANCE, MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT RELATED TO OR ARISING OUT OF THE SERVICES, ANY CONTENT ON THE SERVICES, OR ANY PRODUCTS OR SERVICES PURCHASED OR MADE AVAILABLE VIA THE SERVICES, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE. TELMATE DOES NOT WARRANT THAT THE SERVICES WILL PROVIDE CONTINUOUS, PROMPT, SECURE, OR ERROR-FREE SERVICE. TELMATE ASSUMES NO LIABILITY FOR ANY ERRORS OR OMISSIONS, INCLUDING THE INACCURACY OF CONTENT, OR FOR ANY DAMAGES OR LOSSES THAT YOU OR ANY THIRD PARTY MAY INCUR AS A RESULT OF USE OF OR THE UNAVAILABILITY OF THE SERVICES. TELMATE ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE, FOR ANY DAMAGES TO, OR VIRUSES THAT MAY AFFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ARISING FROM YOUR USE OF THE SERVICE
 
 
 
 
 
 
 
 
 
We are a legitimate company who provides affordable phone services at correctional facilities and we strive to always treat our customers fairly. In the faith of goodwill we have refunded the $18.25 back to credit card ending in [redacted]
 
Please feel free to contact me at [redacted] if you have any questions or need additional information.
                                        ...⇄
 
Best regards,
 
[redacted]