Telsat Online, Inc.

Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the ***.We do make sure that our website and our online
form look completely different than the *** *** *** ***’s website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge We do show in our records we did provide a refund on 7/25/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at *** Regards, Customer Care Manager ***

Initial Business Response /* (1000, 5, 2015/06/08) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com

We did not find the customer in our systemCustomer needs to send details of the transaction along with a screenshot of the charge to ***

Initial Business Response /* (1000, 5, 2015/06/08) */
Can you please email us back on *** with your order #If you did place an order with us and have the e-receipt from ***, it should have an order # mentioned
Regards,
Customer Care
Manager
***

Dear ***, We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the ***.We do make sure that our website and our online form
look completely different than the *** *** *** ***’s website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge We do show in our records we did provide a refund on 8/04/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at *** Regards, Customer Care Manager ***

Initial Business Response /* (1000, 6, 2015/08/07) */
Dear ***,
Thank you for contacting ChangeofAddresses.comI've been unable to find your change of address order in our system under the name you providedWould you by chance have your order# or would it be under a different name? Please
reach out to us with your order # via email at ***@changeofaddresses.com
If you do not have an order # then please check what vendor shows on your credit card statement? If you completed your change of address through us, your charge would show as CHANGEOFADDRESSES.COM or from TELSATONLINE
If you submitted your change of address through ChangeOfAddresses.com, you would have received an email confirmation right awayIf you did not, you most likely processed your change of address through a different providerYour best option will be to reach out directly to the ***
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (3000, 8, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the email I received from this vendor and my response telling them it is not authorized
Subject: Re: Your change of address has been processed
From: ***@yahoo.com (***@yahoo.com)
To: ***@officialchangeofaddress.org;
Date: Monday, July 13, XXXX X:XX PM
This is an unauthorized request, please do not process
On Monday, July 13, XXXX X:XX PM, "***@officialchangeofaddress.org" wrote:
Thank You! Your address change has been processed
Order Date : 13/07/07:27:PM
Order Number: ch_6bPPjy9XFTSg9O
Cr: XXXXXXX
Please retain this receipt for your reference
Final Business Response /* (4000, 10, 2015/08/18) */
Dear ***,
The email receipt clearly shows the vendor as "officialchangeofaddress.org"We are changeofaddresses.com and if you had placed an order with us it will show on your bank statement as CHANGEOFADDRESSES.COM or TelsatonlinePlease contact them directly for your concern
Final Consumer Response /* (4200, 12, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely 100% visited "changeofaddresses.com" for this transactionI do not know why the auto email appears to come from "officialchageofaddress.org" BUT when I go there it is the same exact website! It even says "copyright - Change of Address" at the bottomI'm sure this is a smokescreen to mislead and hide from unhappy customersI can even see in my internet history that on 7/13/I visted "changeofaddresses.com" and NOT "officialchangeofaddress.org"

Initial Business Response /* (1000, 9, 2015/07/29) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 11, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is perfect thank you

Initial Business Response /* *** ** *** */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refundsin this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife *** *** was also charged for the same $"service" at the same timeIt was required to have all in the household submit separate claimsWe wish to also have this refundedAs of this date 6/14, none of our mail has yet to be forwarded
Final Business Response /* *** ** *** */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
We do show in our records we did provide a refund 06/09/We have provided a resolution to the best of our ability.As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Final Consumer Response /* *** *** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/09/30) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
*** do make sure that our website and our online form look completely different than the *** *** *** *** website and we also provide in multiple areas, the language that we are not affiliated with the *** Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
We do show in our records we did provide a refund on 9/28/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 5, 2015/06/15) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through
the ***.We do make sure that our website and our online form look completely different than the *** website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***
Regards,
Customer Care Manager
***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We're sorry to hear you are not happy with the services we have providedAlthough it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund the full amountPlease
note that your change of address order has not been cancelled with the USPS, so if you would like it cancelled please reach out directly to themWe hope this resolves the situation to your likingPlease allow - business days for your credit card company to process and reflect the refund in your account

Initial Business Response /* (1000, 6, 2015/10/16) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through
the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 8, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund makes me whole againThank You for the quick response***

Final Consumer Response /* (2000, 8, 2015/08/10) */
I would like to withdrawal this complaintAlthough I still feel like this business is a scam, it was actually through another very similar website that I did my address change through

Initial Business Response /* (1000, 9, 2015/07/29) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through
the USPSWe do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
At this time, we are unable to refund your change of address order because we are in the middle of a chargeback which you disputed with your bankOnce that resolves, we can look into this further
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (3000, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please explain how you streamline the process given that the change of address form is already on the USPS website and no one actually has to wait in line to change their address if they can access the internet
Final Consumer Response /* (4200, 15, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You did not explain at all what your premium services areI am actually pretty sure your "premium service" is that you sell my information to third party companies so they can call me at all hours of the day
So, in summary, during the moving process where I had to pay attention to thousands and thousands of tiny details, I missed the disclaimer on your website and was horrendously overcharged for the service of you filling out the online form on the USPS website, which is what I was trying to find as I am more than capable of filling that out myself (and did shortly after I realized what had happened, assuming your company wasn't actually going to change my address given I had been misled on so many other points)You then also sold my information to third party companies, which was also a detail that I missedThis was not what I wanted to accomplish that day when I filed my change of address formI disputed the charge with my bank and they initially sided with me, but then sided with you again after a month or so so you do actually have my money right nowYou are not in the middle of a chargeback as this issue has been resolved with my bank
Please give me a full refund
Final Business Response /* (4000, 18, 2015/08/07) */
Dear ***,
Our records show that we are still in dispute at the bank for the payment charged on 4/17/Once the issue is resolved we can further look into the matterAs always please feel free to reach out to us via email at ***@changeofaddresses.com

Initial Business Response /* (1000, 6, 2015/10/28) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 8, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be satisfied when I actually receive my refund of #That amount was debited from my checking account in a matter of secondsI expect the refund to be handled as quickly

Initial Business Response /* (1000, 5, 2015/06/08) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through
the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My request was met

Initial Business Response /* (1000, 6, 2015/07/23) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through
the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/15) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
***.We do make sure that our website and our online form look completely different than the *** website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***
Regards,
Customer Care Manager
***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not agree with some of the comments, but I appreciate the refund, therefore accept this responseHowever, I wish customers had an easier way to discuss matters with someone rather than resorting to alernate methodsIn the future I will be warning friends of this website
Thank You,
*** ***

Dear ***, Thank you for contacting ChangeofAddresses.comI’ve been unable to find your change of address order in our system under the name you providedWould you by chance have your order# or would it be under a different name? Please reach out to us with your order # via email at
*** If you do not have an order # then please check what vendor shows on your credit card statement? If you completed your change of address through us, your charge would show as CHANGEOFADDRESSES.COM or from TELSATONLINE If you submitted your change of address through ChangeOfAddresses.com, you would have received an email confirmation right awayIf you did not, you most likely processed your change of address through a different providerYour best option will be to reach out directly to the *** Regards, Customer Care Manager ChangeOfAddresses.com