Telsat Online, Inc.

Initial Business Response /* (1000, 6, 2015/09/03) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
We do show in our records we did provide a refund on 9/03/We have provided a resolution to the best of our abilityAs always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 8, 2015/09/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company credited my credit card for $There was a separate charge of $1.95, which was not creditedBy the way, the phone number for this company, listed on the Revdex.com site is also bogusI believe this company, and companies like it, should be reported to the Federal Trade Commission and the Justice Department.They should be put out of business

Complaint: ***
I am rejecting this response because:My complaint is not resolvedI will send the business my order number in an effort to resolve my issue
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/06) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPSOur website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your liking
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/09/04) */
Dear ***,
We are sorry for any confusion you may have experienced when submitting your change of address onlineWe strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the
***.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the ***Our website clearly shows the charge for our service as $on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment informationAs stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addressesWe hope this resolves the situation to your likingPlease allow - business days for your credit card company to process and reflect the refund in your account
As always please feel free to reach out to us via email at ***@changeofaddresses.com
Regards,
Customer Care Manager
ChangeOfAddresses.com
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 8, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you and I think all people who desire a refund for these "services" should get it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They promptly refunded the costs.  Good service!
Sincerely,
[redacted]

Dear [redacted], We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online...

form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge. We do show in our records we did provide a refund on 5/12/2016. We have provided a resolution to the best of our ability. As always please feel free to reach out to us via email at [redacted]. Regards, Customer Care Manager ChangeOfAddresses.com

Initial Business Response /* (1000, 6, 2015/09/22) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the [redacted].We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the [redacted]. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 9, 2015/07/23) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 11, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After I've received this notification and the response from the company, I've decided that what's done is done and it's best just to move on.

Initial Business Response /* (1000, 6, 2015/11/19) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 6, 2015/08/28) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the [redacted]. We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the [redacted]. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
At this time, we are unable to refund your change of address order because we are in the middle of a chargeback which you disputed with your bank. Once that resolves, we can look into this further.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 6, 2015/10/22) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
We do show in our records we did provide a refund on 10/21/15. We have provided a resolution to the best of our ability. As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 6, 2015/08/03) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their response conditional upon the payment being refunded

Dear [redacted], We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online form...

look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.   We do show in our records we did provide a refund on 6/10/2016. We have provided a resolution to the best of our ability. As always please feel free to reach out to us via email at [redacted].   Regards,   Customer Care Manager [redacted]

Initial Business Response /* (1000, 6, 2015/10/05) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [email protected].
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 8, 2015/07/23) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you and upon receipt of the refund I will be satisfied. I appreciate your understanding and aid in acquiring the refund and wish you good business. I appreciate you honoring good business ethics and providing the refund as services were terminated. Again upon receipt of the $39.95 on my bank statement, I will be satisfied and will have appreciated your company for doing the right thing.
Final Consumer Response /* (2000, 11, 2015/07/24) */

Initial Business Response /* (1000, 7, 2015/07/23) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
We do show in our records we did provide a refund 7/01/2015. We have provided a resolution to the best of our ability. As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 9, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted], We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online...

form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.   Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.   As always please feel free to reach out to us via email at info@[redacted].   Regards,   Customer Care Manager [redacted]

Initial Business Response /* (1000, 6, 2015/12/18) */
Dear [redacted],
Thank you for contacting [redacted]. I've been unable to find your change of address order in our system under the name you provided. Would you by chance have your order# or would it be under a different name? Please...

reach out to us with your order # via email at [redacted]
If you do not have an order # then please check what vendor shows on your credit card statement? If you completed your change of address through us, your charge would show as [redacted] or from TELSATONLINE.
If you submitted your change of address through [redacted], you would have received an email confirmation right away. If you did not, you most likely processed your change of address through a different provider. Your best option will be to reach out directly to the [redacted].
Regards,
Customer Care Manager
[redacted]

Initial Business Response /* (1000, 6, 2015/09/11) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
We do show in our records we did provide a refund on 9/7/15. We have provided a resolution to the best of our ability. As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Dear [redacted], We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online...

form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge. Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking. As always please feel free to reach out to us via email at [redacted]. Regards, Customer Care Manager ChangeOfAddresses.com