Telsat Online, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/27) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the [redacted].We do make sure that our website and our online form look completely different than the [redacted] Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the [redacted]. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses that is for order # XXXXXX.
We show order # XXXXXX under [redacted] has already been refunded on 7/23/2015. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Dear [redacted],We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS. We do make sure that our website and our online...

form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge. In case a customer is not happy with the service, we provide a refund no questions asked. We see that your order has already been refunded the amount for the service. We have also gone ahead and requested refund on the remaining amount. We hope this resolves the situation to your liking. As always please feel free to reach out to us via email at [redacted]. Regards, Customer Care Manager [redacted]

Initial Business Response /* (1000, 5, 2015/06/08) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

[redacted]We do make sure that our website and our online form look completely different than the [redacted] website and we also provide in multiple areas, the language that we are not affiliated with the [redacted] Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]
Regards,
Customer Care Manager
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund of my $39.95 thank you. It is too bad that I had to get the refund with help from the [redacted]. The on line cost for change of address from the [redacted]is $1.05. The service provided by [redacted] is not clear on the website. When you try to get back to the website you cannot connect. As soon as you enter the credit card information the sale is complete, the add to cart icon was not clicked on but the sale was completed.

Dear [redacted], We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the USPS.We do make sure that our website and our online...

form look completely different than the United States Postal Service’s website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge. We do show in our records we did provide a refund on 5/06/2016. We have provided a resolution to the best of our ability. As always please feel free to reach out to us via email at [redacted]. Regards, Customer Care Manager ChangeOfAddresses.com

Initial Business Response /* (1000, 5, 2015/12/15) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

[redacted].We do make sure that our website and our online form look completely different than the [redacted] website and we also provide in multiple areas, the language that we are not affiliated with the [redacted]. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
We do show in our records we did provide a refund on 12/15/15. We have provided a resolution to the best of our ability. As always please feel free to reach out to us via email at [redacted].
Regards,
Customer Care Manager
[redacted]

Initial Business Response /* (1000, 6, 2015/10/28) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the USPS.We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the USPS. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 7, 2015/07/23) */
Dear [redacted],
Thank you for contacting ChangeofAddresses.com. I've been unable to find your change of address order in our system under the name you provided. Would you by chance have your order# or would it be under a different name? Please...

reach out to us with your order # via email at [redacted]@changeofaddresses.com.
If you do not have an order # then please check what vendor shows on your credit card statement? If you completed your change of address through us, your charge would show as CHANGEOFADDRESSES.COM or from TELSATONLINE.
If you submitted your change of address through ChangeOfAddresses.com, you would have received an email confirmation right away. If you did not, you most likely processed your change of address through a different provider. Your best option will be to reach out directly to the USPS.
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (3000, 9, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company can say they follow any practice they want, but I was still charged 39.95 for a service I didn't want. The post office did not charge me.

Initial Business Response /* (1000, 6, 2015/07/29) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the [redacted] do make sure that our website and our online form look completely different than the [redacted] Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the [redacted] Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 6, 2015/07/27) */
Dear [redacted],

We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through...

the [redacted].We do make sure that our website and our online form look completely different than the [redacted] Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the [redacted]. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 9, 2015/07/29) */
Dear [redacted],
Thank you for contacting ChangeofAddresses.com. I've been unable to find your change of address order in our system under the name you provided. Would you by chance have your order# or would it be under a different name? Please...

reach out to us with your order # via email at [redacted]@changeofaddresses.com.
If you do not have an order # then please check what vendor shows on your credit card statement? If you completed your change of address through us, your charge would show as CHANGEOFADDRESSES.COM or from TELSATONLINE.
If you submitted your change of address through ChangeOfAddresses.com, you would have received an email confirmation right away. If you did not, you most likely processed your change of address through a different provider. Your best option will be to reach out directly to the USPS.
Regards,
Customer Care Manager
ChangeOfAddresses.com

Initial Business Response /* (1000, 5, 2015/06/08) */
Deal [redacted],
Can you please email us back on [redacted] with your order #. If you did place an order with us and have the receipt from [redacted] it should have an order # mentioned.
Regards,
Customer Care...

Manager
[redacted]

Dear [redacted], We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the [redacted].We do make sure that our website and our...

online form look completely different than the [redacted]’s website and we also provide in multiple areas, the language that we are not affiliated with the [redacted]. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.   Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.   As always please feel free to reach out to us via email at [redacted].   Regards,   Customer Care Manager [redacted]

Initial Business Response /* (1000, 6, 2015/09/11) */
Dear [redacted],
We are sorry for any confusion you may have experienced when submitting your change of address online. We strive to make changing your address as streamlined and easy as possible and help facilitate change of addresses through the...

[redacted].We do make sure that our website and our online form look completely different than the United States Postal Service's website and we also provide in multiple areas, the language that we are not affiliated with the [redacted]. Our website clearly shows the charge for our service as $39.95 on the Payment and Verification page, in blue bold lettering, above where you would enter in any of your payment information. As stated on the website's terms and conditions, if any errors were made in processing your address change, or if any of the information provided to us needs to be modified, we'll be happy to make the appropriate corrections for no extra charge.
Although it is our policy not to provide refunds in this circumstance, as all promised services have been rendered at the time of payment, we will make a one-time exception in your case and will refund your change of addresses. We hope this resolves the situation to your liking.
As always please feel free to reach out to us via email at [redacted]@changeofaddresses.com.
Regards,
Customer Care Manager
ChangeOfAddresses.com
Initial Consumer Rebuttal /* (2000, 8, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)