Tempe PowerSports and Marine

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Business was notified immediately and they refused to refund the labor and never credited the cost of the starter that they installed which was the incorrect part #They also refused a letter of court action from the Justice Court

My Phone number is [redacted].  Please have this person contact me.  I would like to arrange a time to sit down and show them the video of before and after.  This will explain and show visual damage they caused during there rental.

I brought my 2012 Sea doo for a hull repair. It takes only 1 week for them to repair my sea doo. I had been surprised because my hull is like a brand new! can not even find any marks from scratches. With an affordable cost for a brand new look, it feels great! Excellent work people!

Took out boat in to get the "annual service" (on or about May 2nd) spark plugs, oil change, filter, fluids" battery check and trailer inspection. So ok we drop it off and we get it back about 4 days later...I noticed that the propeller had spider webs on it, so I'm thinking if they "tested it" at all in any way? Maybe ok...the work order says "batt test" and a check next to it, ok. So on May 14th were getting it ready to go, battery is not hooked up (weird since they "battery tested it and marked ck) so we go buy a marine battery and hook it up and we drive to Lake Powell (5hr drive) and drop the boat and it starts, runs but it's it bogging, kind of shaking and trembling, won't go more than 2-5 mph so we shut it off, open the motor cover and we can see that only 2 of the 4 spark plugs are "plugged in/capped" ok weird, but coincidentally we had those replaced with new ones so we load it back on the trailer, so we don't seize the engine or who knows what is wrong, we spend the week with no boat on the lake (yay, fun times). We come home, take it back to the shop the following Monday 19th, I tell them what happened. [redacted] the "owner" is there and he asks for the work order says he is sorry for that and that they will fix whatever they failed to do initially and will check it to see what if anything else is wrong. 2 days later husband gets a call, somehow he understood the boat is ready so I show up to pick it up, they can't seem to find what the problem is! Says the boat will run but won't "keep running" ok, so he says he will work on it and that they will incur the labor and parts if the problem is a result of the oopsie we didn't plug all the spark plugs back in. [redacted] the owner also said "that's the thing with boats, one day they work the next they don't" really?? Ok so about 3 days later I get a call and they say it's a battery issue "no good they say but it's new I tell them, they said it's no good so I buy one from them (they should have the "right one") so then a day later they call...it's ready they say, I drop in pick it up they tell me it was an electrical issue (ok sure I dont know about boats) but that they fixed it...the bill is now $223 battery, labor, diagnostic fees and shop fees. Why? I brought it back because when I took it it was "in working order" if not then I am 1000% positive I would have gotten a call from them to tell me there is a problem when they did the "tune up". Or am I just imagining??? Fine I just want to take the boat go home and never look back, how an oil change turns into a $548 to fix that they [redacted] ON IT is beyond me...So that weekend we take the boat back to lake...GUESS WHAT!!!? IT DOESN'T RUN!!!!!!! So all over again, we go home, we take it another boat mechanic he works on it in 3days, says...there was "wires crossed and the timing is off" (why is this, they did an oil change) Oh maybe that what 223$ gets you with those guys!? And a hassle and bad service! A annual service of $325 turn into a $945 expense!!! **STAY AWAY FROM THOSE GUYS!! READ [redacted].COM -

I have had several experiences with Full Throttle Powersports, and unfortunately my latest experience will be my last. I used them in previous years to do routine maintenance on my Sea Doo jet skis. They were reasonable in cost and they did good work for the two previous times I used them.

This last time, they were asked to do the same work which was general maintenance to get them ready for the summer season. They quoted a price of $250 plus shop fees for a tune-up for each Sea Doo and were told to call if there were any "extras" that might incur extra costs. We did give verbal approval to "CLEAN" the injectors, which we thought would be maybe another $100 per Sea Doo. When we dropped them off for service. We expected a final price of about $600, plus maybe an additional $200 to "CLEAN" injectors for the two Sea Doos. When we went to pick them up, the bill was $1500.

We were told they "REPLACED" all the injectors because it was the same cost as cleaning them, which is our fault for not getting clarification on that issue, but I still feel that cleaning an existing part should be cheaper than a new part. They also replaced the impeller seal on both skis without approval, which was our biggest complaint.

We let them know how displeased we were with performing work which was not discussed. I understand the work was done, but that I should not be responsible for the cost of work I did not ask for. I was told that if I did not pay the amount, they would impound my Sea Doos, and I would never see them again because they would own them if I did not pay the bill in 30 days.

After 2 hours of arguing, they got spiteful and actually ripped out the new injectors as some sort of retaliation. After 4 hours of arguing, they took off $200 of the extra $340 of work that was not approved, and put the injectors back in. The other $550 issue with "REPLACED" injectors versus "CLEANING" injectors is an issue that I chalk off to their deceitfulness and me trusting too much in humanity.

In the end, I paid $1300 for their services just to be done with them. It's not that I would not have paid that if my watercraft truly needed the work, but I will never return to a place that will lie, mislead, and trick consumers during their services. I just hope my skis actually work this summer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this...

action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject the offer for the following reasons: 1). My two friends and I who rented the UTV live in Indiana and we have no future plans to come back to Phoenix.  We certainly wouldn't fly across the country to redeem a 50% UTV rental; 2). The offer fails to make my two friends and I whole because we spent another approximate $100.00 for the rental/fueling of a [redacted] truck we needed to haul the UTV, not to mention the fact that we wasted almost an entire day of our vacation; 3).   After the UTV started having issues on the trail, the manager confessed over the phone that this UTV had a history of mechanical problems and yet they still rented their defective product to my two friends and I.  Further, I neglected to state this in my original complaint, but when we picked up the UTV that morning the check engine/maintenance light was on.  The manager insisted to us that this light meant nothing and that they merely could not get the light off for some reason.  In hindsight it seems apparent that the light was on for a reason and I strongly believe that Full Throttle was aware that their product was defective.  For reasons stated herein, I believe there is strong evidence that Full Throttle knowingly rented a defective product.  Not only do I think Full Throttle possibly committed fraud, I think they endangered my two friends and I.  For example, had the Can Am first lost power as we were climbing a steep incline, it could have had terrible consequences.  Because of the potential for fraud and issues of public safety I reported our experience with Full Throttle to the [redacted] Consumer Complaints division.  4). It would not be rational given everything stated above to rent from Full Throtte again, even at a severely discounted rate.Regards,[redacted]

[redacted] rented a 2015 Polaris RZR 4 seater from us on 06/01/2015.  The first day of the rental the customer had called and told us they decided to change the belt.  The belt that was on the machine was new and in good working order.  Upon replacement of the belt, the person...

that did it first and foremost did not have our authorization to change the belt. Per page 3 of the rental contract number 13 it reads "Do not attempt to fix, alter, repair, or replace any parts on said equipment if damaged during use (See [redacted]s initials next to 13).  Please trailer and return to our rental facility immediately or next business day if after store hours.When the customer had the person with them change the belt they did it incorrectly causing damage to the primary and secondary clutch assembly as well as the new belt they installed.  Had this been done properly they would not have ever had a issue.  We did not ever authorize them to work on our equipment.  After failure of the belt they replaced due to incorrect installation we instructed them to bring the machine back and we would provide a replacement machine.  Once the 2015 Polaris RZR was returned it was returned with 2.5 hours of use on the unit.  We provided a replacement machine for them to finish there rental.  Upon return of the second machine a 2014 Can Am Maverick, we found that they had put 80 offroad miles on it.  Complaining saying they didn't use it is completely false.  See attached Checkin and Checkout sheet with mileage.  Upon return we also recognized they had replaced our trailer jack and never decided to mention it.  We emailed them and they continued to lie to us.  We had a heavy duty jack on our trailer and they put a replacement jack not rated for the size of trailer that was a cheap inexpensive replacement that was used. Please see email finally acknowleging damage to our jack after I told them I had video of the trailer going out with a good jack.  This customer continues to lie to us and not be forth coming with any information.  Additional on drop off they started cussing and ranting and raving so we could not even have a adult conversation to resolve any of these items they are claiming.  Attachements1) Contract - see reference Per page 3 of the rental contract number 13 it reads "Do not attempt to fix, alter, repair, or replace any parts on said equipment if damaged during use (See [redacted]s initials next to 13).  Please trailer and return to our rental facility immediately or next business day if after store hours.2)Picture of Trailing A-arm they damaged3) Picture of Cheap jack they installed on our trailer and lied about4) Email with them lying then admitting damage to Trailer jack

We will refund the deposit of 1000. However the rental fee is all sales are final.

Super professional and knowledgable. I would recommend them to any one with a boat.

Took out boat in to get the "annual service" (on or about May 2nd) spark plugs, oil change, filter, fluids" battery check and trailer inspection. So ok we drop it off and we get it back about 4 days later...I noticed that the propeller had spider webs on it, so I'm thinking if they "tested it" at all in any way? Maybe ok...the work order says "batt test" and a check next to it, ok. So on May 14th were getting it ready to go, battery is not hooked up (weird since they "battery tested it and marked ck) so we go buy a marine battery and hook it up and we drive to Lake Powell (5hr drive) and drop the boat and it starts, runs but it's it bogging, kind of shaking and trembling, won't go more than 2-5 mph so we shut it off, open the motor cover and we can see that only 2 of the 4 spark plugs are "plugged in/capped" ok weird, but coincidentally we had those replaced with new ones so we load it back on the trailer, so we don't seize the engine or who knows what is wrong, we spend the week with no boat on the lake (yay, fun times). We come home, take it back to the shop the following Monday 19th, I tell them what happened. [redacted] the "owner" is there and he asks for the work order says he is sorry for that and that they will fix whatever they failed to do initially and will check it to see what if anything else is wrong. 2 days later husband gets a call, somehow he understood the boat is ready so I show up to pick it up, they can't seem to find what the problem is! Says the boat will run but won't "keep running" ok, so he says he will work on it and that they will incur the labor and parts if the problem is a result of the oopsie we didn't plug all the spark plugs back in. [redacted] the owner also said "that's the thing with boats, one day they work the next they don't" really?? Ok so about 3 days later I get a call and they say it's a battery issue "no good they say but it's new I tell them, they said it's no good so I buy one from them (they should have the "right one") so then a day later they call...it's ready they say, I drop in pick it up they tell me it was an electrical issue (ok sure I dont know about boats) but that they fixed it...the bill is now $223 battery, labor, diagnostic fees and shop fees. Why? I brought it back because when I took it it was "in working order" if not then I am 1000% positive I would have gotten a call from them to tell me there is a problem when they did the "tune up". Or am I just imagining??? Fine I just want to take the boat go home and never look back, how an oil change turns into a $548 to fix that they [redacted] ON IT is beyond me...So that weekend we take the boat back to lake...GUESS WHAT!!!? IT DOESN'T RUN!!!!!!! So all over again, we go home, we take it another boat mechanic he works on it in 3days, says...there was "wires crossed and the timing is off" (why is this, they did an oil change) Oh maybe that what 223$ gets you with those guys!? And a hassle and bad service! A annual service of $325 turn into a $945 expense!!! **STAY AWAY FROM THOSE GUYS!! READ [redacted].COM -

I brought my 2012 Sea doo for a hull repair. It takes only 1 week for them to repair my sea doo. I had been surprised because my hull is like a brand new! can not even find any marks from scratches. With an affordable cost for a brand new look, it feels great! Excellent work people!

Customer damaged the rental unit during his rental.  I tried several times to contact the customer after we determined the cost to repair.  Unit was returned with two flat tires as well as damage to the transmission and primary clutch and secondary clutch.  We have yet to recover the...

remaining damages.  I have no problem discussing this with the customer. I would ask that he call and schedule a time to go over the bill to repair the Polaris RZR he rented and damaged.

Customer had a 30 day parts and labor warranty.  If at any time there was an issue with the repairs within the 30 days the boat should have been brought back to correct any issues previously repaired and paid for.

Great service. Very friendly. I will bring all my ATV's to these guys. Awesome customer service.

I have a little 50cc China made atv for my kid. I looked for tires everywhere. These guys had it.

They did a great job fixing the oxidation that had grounded my boat for over 2 years, thank you!

I'd certainly recommend them

Full Throttle PowerSports rules and does their best to make sure you have a good time. Would highly recommend these guys!

I have had several experiences with Full Throttle Powersports, and unfortunately my latest experience will be my last. I used them in previous years to do routine maintenance on my Sea Doo jet skis. They were reasonable in cost and they did good work for the two previous times I used them.

This last time, they were asked to do the same work which was general maintenance to get them ready for the summer season. They quoted a price of $250 plus shop fees for a tune-up for each Sea Doo and were told to call if there were any "extras" that might incur extra costs. We did give verbal approval to "CLEAN" the injectors, which we thought would be maybe another $100 per Sea Doo. When we dropped them off for service. We expected a final price of about $600, plus maybe an additional $200 to "CLEAN" injectors for the two Sea Doos. When we went to pick them up, the bill was $1500.

We were told they "REPLACED" all the injectors because it was the same cost as cleaning them, which is our fault for not getting clarification on that issue, but I still feel that cleaning an existing part should be cheaper than a new part. They also replaced the impeller seal on both skis without approval, which was our biggest complaint.

We let them know how displeased we were with performing work which was not discussed. I understand the work was done, but that I should not be responsible for the cost of work I did not ask for. I was told that if I did not pay the amount, they would impound my Sea Doos, and I would never see them again because they would own them if I did not pay the bill in 30 days.

After 2 hours of arguing, they got spiteful and actually ripped out the new injectors as some sort of retaliation. After 4 hours of arguing, they took off $200 of the extra $340 of work that was not approved, and put the injectors back in. The other $550 issue with "REPLACED" injectors versus "CLEANING" injectors is an issue that I chalk off to their deceitfulness and me trusting too much in humanity.

In the end, I paid $1300 for their services just to be done with them. It's not that I would not have paid that if my watercraft truly needed the work, but I will never return to a place that will lie, mislead, and trick consumers during their services. I just hope my skis actually work this summer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until ...

for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,