We are sorry that you have not received a return call from our representative [redacted] ***.We have asked her to call you at once at the numbers you were kind enough to provide.Our records do show one call from you on 09/25/ 10:05AM with a resultant voicemail to ***.This should have resulted in a call back to you.For the record *** can be reached at ###-###-####.Her supervisor [redacted] can be reached at ###-###-#### / [redacted] Style Definitions */ [redacted] Alliance United Insurance Company Senior QA Auditor & D.O.ICompliance / [redacted] Style Definitions */
G2***21Based upon the information we have gathered to date including statements of both parties involved it appears your daughter [redacted] attempted to make a left turn across oncoming traffic and was hit on the drivers side quarter panelShe therefore failed to maintain a proper lookout, failed to yield to oncoming traffic, made an unsafe turn & started a stopped vehicle when it was unsafe to do soAs such, she was the proximate cause of this collision
According to our records you have not returned the call of our appraiserThe appraiser told us he has called and left messages numerous timesPlease call the appraiser if you wish to pursue your claim
.We have been advised by the vehicle owners insurance carrier they paid for the damages to the vehicle and will be sending us the subrogation for review and payment.We recommend you contact the vehicle owners carrier if you have any questions regarding the settlement.Progressive, ###-###-####, claim number #[redacted] 3, [redacted] ***
We have a coverage issueWe are conducting a coverage investigation at this time.As provided to your voice mail on 11/17/2014.We have asked [redacted] *** to call you today [redacted] @allianceunited.com ###-###-#### (Work)
Complaint: 10304086I am rejecting this response because: I provided my policy number in the last response I do not understand what the problem is I never had a claim, there is no claim, only the matter that I have specifically outlined in the letter sent October 22nd as well as on the Revdex.com website I also received the email from Revdex.com forwarding your request for a "claim number" and stating that you sent a letter with the information I requested to my address I have not received this letter as of today.Regards, [redacted] ***
Mega Appraisers advised us they have called several times without a return call We have asked they reopen the assignment and call you asapIn addition, we have asked our adjuster Kiana Martine to call you today to resolve this issue
Dear Ms [redacted] : Please be aware that we only reimburse you for rental car expenses once coverage is confirmed and liability is determined to be adverse to our insuredWe cover a reasonable replacement vehicle at $a day during the time your vehicle is in the body shop undergoing repairIf your vehicle is declared a total loss, rental reimbursement may end after the company offers settlement instead of repairsWe do not cover mileage, gas, drop fees and we may not be responsible for insurance chargesPlease forward us a copy of your rental car invoice if applicable for reviewUnfortunately, we do not have any direct billing contract with any rental car agency at this time Sincerely, [redacted] Claims Representative ###-###-#### Ext: For your protection California law requires the following to appear on this form: “Any person who knowingly presents a or fraudulent claim for the payment of any loss is guilty of a crime and may be subject to fines and confinement in state prison pursuant to Paragraph of the Insurance Coderepresentation made on any form signed by the insured subjects the insured to a penalty of perjury pursuant to Paragraph of the Insurance Code.” Para su protección bajo la ley de California se requiere que en esta forma aparezca: “Cualquier persona que bajo su conocimiento presenten una demanda falsa o fraudulenta por un cobro de perdida es culpable de un crimen y puede estar sujeto a una multa y encarcelamiento.” CLMT
Being involved in a collision can be a frustrating experience.Regretfully, our coverage investigation is contingent upon the cooperation of our insured and the operator of our insured’s vehicle on the date of lossAt this time, our coverage investigation remains incompleteOnce we have been able
to gather all of the necessary information to conclude our investigation we will contact you directlyYour complaint states you need your vehicle to be repaired without further delayIn cases like this, you may wish to contact your carrier directly as we cannot predict the outcome or the duration of our investigationAgain, our coverage investigation is contingent upon the cooperation of our insured and the operator of our insured’s vehicle on the date of loss
You have our Revdex.com complaint response
Our payment and estimate have been provided
The supplement process has been explained to you
We recommend you have your shop contact the appraiser directly for any and all supplements
Contact the file hander directly with any and all additional questions
Complaint:
I am rejecting this response because:
A payment was sent to me with no explanation and which was $less than the quoted cost to repair my carThe quotes I provided you explain specifically how long the repair process will take and what parts will be usedAn explanation as to how you arrived at the check amount has still not been providedPlease provide a document similar to that of the quotes which justifies your payment of $216, fully detailing parts and shop labor timeNo estimate or any other documentation of any kind has been received from youNo one is signing your responses so I, and I imagine the Revdex.com, do not know who we are speaking toYou continually refer to supplements therefore suggesting there will be suchI am, and have been, only speaking to the cost of the visible damage and the value of that repairNone of your replies have addressed thisLastly, until the car repairs are paid for In Full allowing me to pick up my car upon completion and without any out of pocket on my behalf, this complaint remains unresolved
Regards,
*** ***
We received your rejection on the Revdex.com website.The Revdex.com website has no claim information which we can match up to our claim system.The reason we seek you claim number is so we can use the claim number to find your claim file.Kindly provide the claim number so we may respond accordinglyThank you
Our records indicate the other party was at fault for this loss
Our total loss adjuster spoke to you directly on 9/23/3:23:PM -- *** ***
Our total loss department has an approved offer to extend to you
Your policy has rental coverage of
up to $per day for a maximum of $
We have asked our handling adjuster Juan Stafford [email protected] ###-###-#### to contact you at once
Thank you,
*** ***
Alliance United Insurance Company
Senior QA Auditor & D.O.ICompliance
Thank you for your inquiry.Our file notes (below) indicate we are very near resolution of this claim.We expect to be able to contact you within the next few days
IV T/L
PROCESSING 10/21/
3:56:PM -- Heizel
Perez ( CLMS)
SENT IV T/L FIGURES TO SUP CHARLES C FOR REVIEW /
APPROVAL
Claim
Note
IV T/L FILE
REVIEW 10/22/
10:54:AM -- Heizel
Perez ( CLMS)
INSD PROVIDED MILEAGE OF 5,ON AOT CARFAX REPORT
INDICATES THAT THE LAST KNOWN MILEAGE IS 5,AS OF 07/19/(ONE MONTH PRIOR
TO LOSS)T/L ADJ TO UPDATE VALUATION REPORT WITH LAST KNOWN MILEAGE AND
RE-SUBMIT REVISED FIGURES FOR REVIEW / APPROVALOur adjuster has been contacted and is aware you are waiting.*** ***Total Loss Adjuster ***@allianceunited.com ###-###-#### (Work)
Complaint:
I am rejecting this response because:That is incorrect statement of the facts:That was one of my main complaint the representative only wrote what they wanted toMy daughter was driving northbound the other girl southboundThe car was sideswiped on the rear of our carThe pictures show this if they would have investigated it..5, If they had listened instead of accusing, interrupting they would have heard the factsThere was no investigation, review or anything all the rep did was basically twist the facts calling my daughter a liar. I don't know how a company can stay afloat if they act like that rep showing such disrespect and no integrity, Have them review they call log to hear what my duaught really said...
Regards,*** ***
Claim 1***6We received your call of 11/12/whereby we asked you to forward to us a copy of the total loss evaluation.We called you on the 13th to let you know we did not receive it.In addition, we called your adjuster and asked for
the evaluation as well.We are unable to consider your request until we have the documentation to support your claimYou may wish to call your carrier and ask them to assist you as we have not been successful
Complaint:
I am rejecting this response because: They never returned a call, which was the nature of my complaintThey failed to meet the California minimum insurance of $15,coverage of policyand they have not paid us directly for the direct debt of $deductible These issues have nothing to do with our personal coverage to whom they have referred you to.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10257653, and find that this resolution is satisfactory to me.
Thank you for helping me resolve the issue This matter has been handled 100% to my satisfaction
Regards,
*** ***
We are sorry that you have not received a return call from our representative [redacted] ***.We have asked her to call you at once at the numbers you were kind enough to provide.Our records do show one call from you on 09/25/ 10:05AM with a resultant voicemail to ***.This should have resulted in a call back to you.For the record *** can be reached at ###-###-####.Her supervisor [redacted] can be reached at ###-###-#### / [redacted] Style Definitions */ [redacted] Alliance United Insurance Company Senior QA Auditor & D.O.ICompliance / [redacted] Style Definitions */
G2***21Based upon the information we have gathered to date including statements of both parties involved it appears your daughter [redacted] attempted to make a left turn across oncoming traffic and was hit on the drivers side quarter panelShe therefore failed to maintain a proper lookout, failed to yield to oncoming traffic, made an unsafe turn & started a stopped vehicle when it was unsafe to do soAs such, she was the proximate cause of this collision
According to our records you have not returned the call of our appraiserThe appraiser told us he has called and left messages numerous timesPlease call the appraiser if you wish to pursue your claim
.We have been advised by the vehicle owners insurance carrier they paid for the damages to the vehicle and will be sending us the subrogation for review and payment.We recommend you contact the vehicle owners carrier if you have any questions regarding the settlement.Progressive, ###-###-####, claim number #[redacted] 3, [redacted] ***
We have a coverage issueWe are conducting a coverage investigation at this time.As provided to your voice mail on 11/17/2014.We have asked [redacted] *** to call you today [redacted] @allianceunited.com ###-###-#### (Work)
Complaint: 10304086I am rejecting this response because: I provided my policy number in the last response I do not understand what the problem is I never had a claim, there is no claim, only the matter that I have specifically outlined in the letter sent October 22nd as well as on the Revdex.com website I also received the email from Revdex.com forwarding your request for a "claim number" and stating that you sent a letter with the information I requested to my address I have not received this letter as of today.Regards, [redacted] ***
Mega Appraisers advised us they have called several times without a return call We have asked they reopen the assignment and call you asapIn addition, we have asked our adjuster Kiana Martine to call you today to resolve this issue
Complaint: I am rejecting this response because:Claim number asked is "Claim# 2***19" Regards, [redacted] ***
Dear Ms [redacted] : Please be aware that we only reimburse you for rental car expenses once coverage is confirmed and liability is determined to be adverse to our insuredWe cover a reasonable replacement vehicle at $a day during the time your vehicle is in the body shop undergoing repairIf your vehicle is declared a total loss, rental reimbursement may end after the company offers settlement instead of repairsWe do not cover mileage, gas, drop fees and we may not be responsible for insurance chargesPlease forward us a copy of your rental car invoice if applicable for reviewUnfortunately, we do not have any direct billing contract with any rental car agency at this time Sincerely, [redacted] Claims Representative ###-###-#### Ext: For your protection California law requires the following to appear on this form: “Any person who knowingly presents a or fraudulent claim for the payment of any loss is guilty of a crime and may be subject to fines and confinement in state prison pursuant to Paragraph of the Insurance Coderepresentation made on any form signed by the insured subjects the insured to a penalty of perjury pursuant to Paragraph of the Insurance Code.” Para su protección bajo la ley de California se requiere que en esta forma aparezca: “Cualquier persona que bajo su conocimiento presenten una demanda falsa o fraudulenta por un cobro de perdida es culpable de un crimen y puede estar sujeto a una multa y encarcelamiento.” CLMT
Being involved in a collision can be a frustrating experience.Regretfully, our coverage investigation is contingent upon the cooperation of our insured and the operator of our insured’s vehicle on the date of lossAt this time, our coverage investigation remains incompleteOnce we have been able
to gather all of the necessary information to conclude our investigation we will contact you directlyYour complaint states you need your vehicle to be repaired without further delayIn cases like this, you may wish to contact your carrier directly as we cannot predict the outcome or the duration of our investigationAgain, our coverage investigation is contingent upon the cooperation of our insured and the operator of our insured’s vehicle on the date of loss
You have our Revdex.com complaint response
Our payment and estimate have been provided
The supplement process has been explained to you
We recommend you have your shop contact the appraiser directly for any and all supplements
Contact the file hander directly with any and all additional questions
Complaint:
I am rejecting this response because:
A payment was sent to me with no explanation and which was $less than the quoted cost to repair my carThe quotes I provided you explain specifically how long the repair process will take and what parts will be usedAn explanation as to how you arrived at the check amount has still not been providedPlease provide a document similar to that of the quotes which justifies your payment of $216, fully detailing parts and shop labor timeNo estimate or any other documentation of any kind has been received from youNo one is signing your responses so I, and I imagine the Revdex.com, do not know who we are speaking toYou continually refer to supplements therefore suggesting there will be suchI am, and have been, only speaking to the cost of the visible damage and the value of that repairNone of your replies have addressed thisLastly, until the car repairs are paid for In Full allowing me to pick up my car upon completion and without any out of pocket on my behalf, this complaint remains unresolved
Regards,
*** ***
We received your rejection on the Revdex.com website.The Revdex.com website has no claim information which we can match up to our claim system.The reason we seek you claim number is so we can use the claim number to find your claim file.Kindly provide the claim number so we may respond accordinglyThank you
Please provide the assigned claim number so we respond accordingly
Our records indicate the other party was at fault for this loss
Our total loss adjuster spoke to you directly on 9/23/3:23:PM -- *** ***
Our total loss department has an approved offer to extend to you
Your policy has rental coverage of
up to $per day for a maximum of $
We have asked our handling adjuster Juan Stafford [email protected] ###-###-#### to contact you at once
Thank you,
*** ***
Alliance United Insurance Company
Senior QA Auditor & D.O.ICompliance
Thank you for your inquiry.Our file notes (below) indicate we are very near resolution of this claim.We expect to be able to contact you within the next few days
IV T/L
PROCESSING 10/21/
3:56:PM -- Heizel
Perez ( CLMS)
SENT IV T/L FIGURES TO SUP CHARLES C FOR REVIEW /
APPROVAL
Claim
Note
IV T/L FILE
REVIEW 10/22/
10:54:AM -- Heizel
Perez ( CLMS)
INSD PROVIDED MILEAGE OF 5,ON AOT CARFAX REPORT
INDICATES THAT THE LAST KNOWN MILEAGE IS 5,AS OF 07/19/(ONE MONTH PRIOR
TO LOSS)T/L ADJ TO UPDATE VALUATION REPORT WITH LAST KNOWN MILEAGE AND
RE-SUBMIT REVISED FIGURES FOR REVIEW / APPROVALOur adjuster has been contacted and is aware you are waiting.*** ***Total Loss Adjuster ***@allianceunited.com ###-###-#### (Work)
Complaint:
I am rejecting this response because:That is incorrect statement of the facts:That was one of my main complaint the representative only wrote what they wanted toMy daughter was driving northbound the other girl southboundThe car was sideswiped on the rear of our carThe pictures show this if they would have investigated it..5, If they had listened instead of accusing, interrupting they would have heard the factsThere was no investigation, review or anything all the rep did was basically twist the facts calling my daughter a liar. I don't know how a company can stay afloat if they act like that rep showing such disrespect and no integrity, Have them review they call log to hear what my duaught really said...
Regards,*** ***
Claim 1***6We received your call of 11/12/whereby we asked you to forward to us a copy of the total loss evaluation.We called you on the 13th to let you know we did not receive it.In addition, we called your adjuster and asked for
the evaluation as well.We are unable to consider your request until we have the documentation to support your claimYou may wish to call your carrier and ask them to assist you as we have not been successful
Complaint:
I am rejecting this response because: They never returned a call, which was the nature of my complaintThey failed to meet the California minimum insurance of $15,coverage of policyand they have not paid us directly for the direct debt of $deductible These issues have nothing to do with our personal coverage to whom they have referred you to.
Regards,
*** ***
We have asked *** *** to call you within hoursClaims Adjuster ***@allianceunited.com ###-###-#### (Work)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10257653, and find that this resolution is satisfactory to me.
Thank you for helping me resolve the issue This matter has been handled 100% to my satisfaction
Regards,
*** ***