Complaint: 10302589I am rejecting this response because:I just ended a call with the claim adjuster, *** ***, and seems that an acceptable offer has been made I will await the release form and subsequently my final payment At that point I will close this claim with Revdex.com, not yet
Regards,*** ***
We have reissued payment to you as we understand you had not received our original payment. If the shop feels that your vehicle might require additional repairs not contained in the estimate, please have the shop contact the appraiser directly to authorize these additional repairs A
settlement draft in the amount of $was issued to you are the address we have on file. Please note that the settlement draft is for the amount of repairs less any depreciation (if applicable) Depreciation is taken on parts that do not last the entire life of the vehicle
We are sorry that you have not received a return call from our representative *** ***.We have asked her to call you at once at the numbers you were kind enough to provide.Our records do show one call from you on 09/25/
10:05AM with a resultant voicemail to ***.This should have resulted in a call back to you.For the record *** can be reached at ###-###-####.Her supervisor *** *** can be reached at ###-###-####
*** ***
Alliance
United Insurance Company
Senior QA
Auditor & D.O.ICompliance
Our investigation into the facts surrounding this loss are completeWe have requested management permit us to extend an offer to settle your claimOur offer figures were presented to management on the 24th of OctoberWe expect to be able to extend an offer to settle this weekWe appreciate your patience during our investigation.Sincerely, ** ***Claims Representative###-###-#### Ext:
G2[redacted]21Based upon the information we have gathered to date including statements of both parties involved it appears your daughter [redacted] attempted to make a left turn across oncoming traffic and was hit on the drivers side quarter panel. She therefore failed to maintain a proper...
lookout, failed to yield to oncoming traffic, made an unsafe turn & started a stopped vehicle when it was unsafe to do so. As such, she was the proximate cause of this collision.
Being involved in a collision can be a frustrating experience.Our records indicate our insured has not cooperated with our investigation.In addition, it appears you would not allow us to take your statement.As such, our investigation remains open until all all parties agree to cooperate.
Dear
[redacted], Claim G20[redacted]1Please accept our most sincere apologies as we understand from your response
you were dismayed as to how your daughter was treated
I have personally spoken to our representative and discussed your concern
In regards to our liability decision, we understand you are not in agreement
with our determination
At this point, based upon the information we have received to date, including
our insured's statement and your daughters statement we believe your daughter
was the proximate cause of this collision
We understand there were no witnesses and no police came to the scene
If you have any additional information which may allow us to amend our decision
kindly contact Rolando Galbreath at ###-###-####
Sincerely,
[redacted]
Alliance United Insurance Company
Senior QA Auditor & D.O.ICompliance
We are sorry we failed to explain the claim process to you properly.You are welcome to take your vehicle to the shop of your choice for repairs. We have ESTIMATED the damages to your vehicle.We will not know the actual cost of repairs until your vehicle has been torndown, taken apart.This allows...
your shop to order the correct parts and provide us and you with the correct amount at that time.Please take the vehicle to the shop of your choice and authorize the teardown and repairs to your vehicle.AFTER this has been done we will work directly with the shop of your choice to afford your repairs.Please note, we are not in a position to simply make payment to you from any shop who may provide you with an estimate.Again, we will not know the actual cost of repairs until your vehicle has been torndown.
According to our records you have not returned the call of our appraiser. The appraiser told us he has called and left
messages numerous times. Please call the appraiser if you wish to pursue your claim.
You have our Revdex.com complaint response.Our payment and estimate have been provided.The supplement process has been explained to you.We recommend you have your shop contact the appraiser directly for any and all supplements.Contact the file hander directly with any and all additional questions.
We have a coverage issue. We are conducting a coverage investigation at this time.As provided to your voice mail on 11/17/2014.We have asked [redacted] to call you today. [redacted]@allianceunited.com ###-###-#### (Work)
Complaint: 10304086I am rejecting this response because: I provided my policy number in the last response. I do not understand what the problem is. I never had a claim, there is no claim, only the matter that I have specifically outlined in the letter sent October 22nd as well as on the Revdex.com website. I also received the email from Revdex.com forwarding your request for a "claim number" and stating that you sent a letter with the information I requested to my address. I have not received this letter as of today.Regards,[redacted]
Dear Ms. [redacted]:
Please be aware that we only reimburse you for rental car expenses once coverage is confirmed and liability is determined to be adverse to our insured. We cover a reasonable replacement vehicle at $30.00 a day during the time your vehicle is in the body shop...
undergoing repair. If your vehicle is declared a total loss, rental reimbursement may end after the company offers settlement instead of repairs. We do not cover mileage, gas, drop fees and we may not be responsible for insurance charges. Please forward us a copy of your rental car invoice if applicable for review. Unfortunately, we do not have any direct billing contract with any rental car agency at this time.
Sincerely,
[redacted]
Claims Representative
###-###-#### Ext: 3880
For your protection California law requires the following to appear on this form: “Any person who knowingly presents a false or fraudulent claim for the payment of any loss is guilty of a crime and may be subject to fines and confinement in state prison pursuant to Paragraph 1879.2 of the Insurance Code. False representation made on any form signed by the insured subjects the insured to a penalty of perjury pursuant to Paragraph 1871.3 of the Insurance Code.” Para su protección bajo la ley de California se requiere que en esta forma aparezca: “Cualquier persona que bajo su conocimiento presenten una demanda falsa o fraudulenta por un cobro de perdida es culpable de un crimen y puede estar sujeto a una multa y encarcelamiento.”
CLMT 03 0510
We are sorry that you have not received a return call from our representative [redacted].We have asked her to call you at once at the numbers you were kind enough to provide.Our records do show one call from you on 09/25/
10:05AM with a resultant voicemail to [redacted].This should have resulted in
a call back to you.For the record [redacted] can be reached at ###-###-####.Her supervisor [redacted] can be reached at ###-###-####
[redacted]
Alliance
United Insurance Company
Senior QA
Auditor & D.O.ICompliance
Complaint: 10274770
I am rejecting this response because: they fix the problem on Wednesday told me to call Thursday I did nobody answer or return my calls I call many times and left messages Thursday and today Friday the 24 2014.. I'm tired of being ignore for the last 3 months
Regards,
[redacted]
Complaint: 10270593
I am rejecting this response because:
I complained that the insurance company has initially...
agreed that they will pay for the rental car while my car was getting fixed at the repair shop (My car was hit by one of the clients of the insurance company). The insurance company had paid in full amounts for the repair costs but only paid $60 for the rental car (I had to rent a car for a total of 10 days). My multiple phone calls and emails never got a reply from the adjuster that I was assigned with for the rental car cost. So I filed a complaint with Revdex.com and the insurance company responded to Revdex.com saying that the adjuster would call me. The adjuster called me and asked me to fax the receipts of the rental car. She mentioned that after receiving the receipts she would review them and process the payment excluding any fuel and insurance charges. I faxed the receipts on 10/22 the day I received the call from the agent. I have sent an email and left her a voice mail at least once, there has been no response from her since then. And I noticed that my emails from Revdex.com were going into Spam folder and when I read the email from Revdex.com I learnt that the complaint was closed because there was no response from me. I would like to mention to Revdex.com that the issue was not resolved yet, and I would like to seek Revdex.com's help to resolve this issue as soon as possible. This ignorance towards its customers/claimants by Alliance United Insurance is adding unnecessary stress to me and demanding unproductive time and effort from me.
I want to get refund for the full amounts($334.80) on the rental car receipts I faxed to the insurance company excluding $60 of initial check they sent to me.
.We have been advised by the vehicle owners insurance carrier they paid for the damages to the vehicle and will be sending us the subrogation for review and payment.We recommend you contact the vehicle owners carrier if you have any questions regarding the settlement.Progressive, ###-###-####, claim...
Complaint: 10302589I am rejecting this response because:I just ended a call with the claim adjuster, *** ***, and seems that an acceptable offer has been made I will await the release form and subsequently my final payment At that point I will close this claim with Revdex.com, not yet
Regards,*** ***
Please provide your claim number so we may respond accordingly
We have reissued payment to you as we understand you had not received our original payment. If the shop feels that your vehicle might require additional repairs not contained in the estimate, please have the shop contact the appraiser directly to authorize these additional repairs A
settlement draft in the amount of $was issued to you are the address we have on file. Please note that the settlement draft is for the amount of repairs less any depreciation (if applicable) Depreciation is taken on parts that do not last the entire life of the vehicle
We are sorry that you have not received a return call from our representative *** ***.We have asked her to call you at once at the numbers you were kind enough to provide.Our records do show one call from you on 09/25/
10:05AM with a resultant voicemail to ***.This should have resulted in a call back to you.For the record *** can be reached at ###-###-####.Her supervisor *** *** can be reached at ###-###-####
*** ***
Alliance
United Insurance Company
Senior QA
Auditor & D.O.ICompliance
Our investigation into the facts surrounding this loss are completeWe have requested management permit us to extend an offer to settle your claimOur offer figures were presented to management on the 24th of OctoberWe expect to be able to extend an offer to settle this weekWe appreciate your patience during our investigation.Sincerely, ** ***Claims Representative###-###-#### Ext:
G2[redacted]21Based upon the information we have gathered to date including statements of both parties involved it appears your daughter [redacted] attempted to make a left turn across oncoming traffic and was hit on the drivers side quarter panel. She therefore failed to maintain a proper...
lookout, failed to yield to oncoming traffic, made an unsafe turn & started a stopped vehicle when it was unsafe to do so. As such, she was the proximate cause of this collision.
Being involved in a collision can be a frustrating experience.Our records indicate our insured has not cooperated with our investigation.In addition, it appears you would not allow us to take your statement.As such, our investigation remains open until all all parties agree to cooperate.
Dear
[redacted], Claim G20[redacted]1Please accept our most sincere apologies as we understand from your response
you were dismayed as to how your daughter was treated
I have personally spoken to our representative and discussed your concern
In regards to our liability decision, we understand you are not in agreement
with our determination
At this point, based upon the information we have received to date, including
our insured's statement and your daughters statement we believe your daughter
was the proximate cause of this collision
We understand there were no witnesses and no police came to the scene
If you have any additional information which may allow us to amend our decision
kindly contact Rolando Galbreath at ###-###-####
Sincerely,
[redacted]
Alliance United Insurance Company
Senior QA Auditor & D.O.ICompliance
We are sorry we failed to explain the claim process to you properly.You are welcome to take your vehicle to the shop of your choice for repairs. We have ESTIMATED the damages to your vehicle.We will not know the actual cost of repairs until your vehicle has been torndown, taken apart.This allows...
your shop to order the correct parts and provide us and you with the correct amount at that time.Please take the vehicle to the shop of your choice and authorize the teardown and repairs to your vehicle.AFTER this has been done we will work directly with the shop of your choice to afford your repairs.Please note, we are not in a position to simply make payment to you from any shop who may provide you with an estimate.Again, we will not know the actual cost of repairs until your vehicle has been torndown.
According to our records you have not returned the call of our appraiser. The appraiser told us he has called and left
messages numerous times. Please call the appraiser if you wish to pursue your claim.
You have our Revdex.com complaint response.Our payment and estimate have been provided.The supplement process has been explained to you.We recommend you have your shop contact the appraiser directly for any and all supplements.Contact the file hander directly with any and all additional questions.
We have a coverage issue. We are conducting a coverage investigation at this time.As provided to your voice mail on 11/17/2014.We have asked [redacted] to call you today. [redacted]@allianceunited.com ###-###-#### (Work)
Complaint: 10304086I am rejecting this response because: I provided my policy number in the last response. I do not understand what the problem is. I never had a claim, there is no claim, only the matter that I have specifically outlined in the letter sent October 22nd as well as on the Revdex.com website. I also received the email from Revdex.com forwarding your request for a "claim number" and stating that you sent a letter with the information I requested to my address. I have not received this letter as of today.Regards,[redacted]
Dear Ms. [redacted]:
Please be aware that we only reimburse you for rental car expenses once coverage is confirmed and liability is determined to be adverse to our insured. We cover a reasonable replacement vehicle at $30.00 a day during the time your vehicle is in the body shop...
undergoing repair. If your vehicle is declared a total loss, rental reimbursement may end after the company offers settlement instead of repairs. We do not cover mileage, gas, drop fees and we may not be responsible for insurance charges. Please forward us a copy of your rental car invoice if applicable for review. Unfortunately, we do not have any direct billing contract with any rental car agency at this time.
Sincerely,
[redacted]
Claims Representative
###-###-#### Ext: 3880
For your protection California law requires the following to appear on this form: “Any person who knowingly presents a false or fraudulent claim for the payment of any loss is guilty of a crime and may be subject to fines and confinement in state prison pursuant to Paragraph 1879.2 of the Insurance Code. False representation made on any form signed by the insured subjects the insured to a penalty of perjury pursuant to Paragraph 1871.3 of the Insurance Code.” Para su protección bajo la ley de California se requiere que en esta forma aparezca: “Cualquier persona que bajo su conocimiento presenten una demanda falsa o fraudulenta por un cobro de perdida es culpable de un crimen y puede estar sujeto a una multa y encarcelamiento.”
CLMT 03 0510
Kindly provide your claim number so we may address your concerns.
Please provide us with the claim number so we may respond accordingly
We are sorry that you have not received a return call from our representative [redacted].We have asked her to call you at once at the numbers you were kind enough to provide.Our records do show one call from you on 09/25/
10:05AM with a resultant voicemail to [redacted].This should have resulted in
a call back to you.For the record [redacted] can be reached at ###-###-####.Her supervisor [redacted] can be reached at ###-###-####
[redacted]
Alliance
United Insurance Company
Senior QA
Auditor & D.O.ICompliance
Complaint: 10274770
I am rejecting this response because: they fix the problem on Wednesday told me to call Thursday I did nobody answer or return my calls I call many times and left messages Thursday and today Friday the 24 2014.. I'm tired of being ignore for the last 3 months
Regards,
[redacted]
Complaint: 10270593
I am rejecting this response because:
I complained that the insurance company has initially...
agreed that they will pay for the rental car while my car was getting fixed at the repair shop (My car was hit by one of the clients of the insurance company). The insurance company had paid in full amounts for the repair costs but only paid $60 for the rental car (I had to rent a car for a total of 10 days). My multiple phone calls and emails never got a reply from the adjuster that I was assigned with for the rental car cost. So I filed a complaint with Revdex.com and the insurance company responded to Revdex.com saying that the adjuster would call me. The adjuster called me and asked me to fax the receipts of the rental car. She mentioned that after receiving the receipts she would review them and process the payment excluding any fuel and insurance charges. I faxed the receipts on 10/22 the day I received the call from the agent. I have sent an email and left her a voice mail at least once, there has been no response from her since then. And I noticed that my emails from Revdex.com were going into Spam folder and when I read the email from Revdex.com I learnt that the complaint was closed because there was no response from me. I would like to mention to Revdex.com that the issue was not resolved yet, and I would like to seek Revdex.com's help to resolve this issue as soon as possible. This ignorance towards its customers/claimants by Alliance United Insurance is adding unnecessary stress to me and demanding unproductive time and effort from me.
I want to get refund for the full amounts($334.80) on the rental car receipts I faxed to the insurance company excluding $60 of initial check they sent to me.
Regards,
[redacted]
.We have been advised by the vehicle owners insurance carrier they paid for the damages to the vehicle and will be sending us the subrogation for review and payment.We recommend you contact the vehicle owners carrier if you have any questions regarding the settlement.Progressive, ###-###-####, claim...
number #14[redacted]3, [redacted].