Texas Outdoors

We emailed customer yesterday and notified him that seat will be going out this week and in his hands. He stated as long as it goes out and he has it, we will be all good.

Complaint: [redacted]
I am rejecting this response because:as of today I have not received any...

check. i would like TEXAS outdoors to confirm my address Also provide the tracking number of the package , check number and amount. The correct address is -[redacted]    
Regards,
[redacted]

We have sent a check 1 week ago yesterday for accessories missing off of Mr. [redacted]'s UTV custom metal roof. He did not wish to wait, therefore we sent him a refund. Thanks, [redacted]

We just contacted dealer and asked if they would like windshields or a refund. We wont have any instock until next week and we can ship at that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] PS: If this is not resolved shortly, I want this complaint pursued further.

Complaint: [redacted]
I am rejecting this response because:
I have not received a refund yet or any information that a refund has been sent.
Regards,
[redacted]

We are nearing completion of top. We have been behind and we do apologize about the delay on this.

This guy is a crook, dishonest in all ways and has stolen my money and time. I ordered a roof for a UTV and he was a good salesmen and once he got my money he turned. He did not return phone calls, emails, text messages. Then he claimed he was behind, his suppliers were behind. Then he would tell me it was going to ship and that it did ship but never did. I also purchased lights from him and he has never shipped them or contacted me about them. He stole $650.00 from me. He did end up shipping the roof but I have not installed it yet as I was waiting for the lights. I fear that the roof will not fit but I will soon see. Please someone put him out of business or behind bars. I wish I had researched him and his business before the order, now that I have, I see this is his typical business model.

We have had basket complete. We did not have boxes specific to shipping baskets out. We should have just made one sooner and mailed out. We apologize about delay in shipping and will send out ASAP. Mr. [redacted] should receive basket by mid week.

Complaint: [redacted]
I am rejecting this response because I have not received the Mule Roof that was opened in case [redacted], I am asking you reopen this case and see if you can persuade [redacted] to send me a refund in full since he has not delivered the product since the complaint on 1/19/17. Your assistance is greatly appreciated.[redacted]Global Crane & Service[redacted]TX [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I would like to know when I can expect to receive the refund.I have been promised much and delivered little!
Regards,
[redacted]

A check was mailed out on Monday for the refund. We apologize about the delay(s) in getting you a completed product as well as keeping you a satisfied customer. Thanks and sincerely,[redacted]

We will be sending a refund to Mr. James soon. We apologize for the roof not going out in a timely manner.

We settled this and refunded customer partially for missing items. We apologize about this experience and inconvenience.

The product (lock and ride high seat) has been delivered/picked up by an associate of Mr. [redacted] on April 4, 2016. This can be confirmed with customer. We even reached out to see how the customer liked seat, he stated he had not see it yet via email but would let us know once he had the chance to...

install and look/use it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer was refunded in full via check and it has cleared our account. We apologize about the delay refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We will be sending other roof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I will add that I am only asking Texas Outdoors to send me the unreceived items (lights and...

mounting hardware) from my original order.  I am not asking for another roof itself.  Thank you so much.
Regards,
[redacted]