The Billiard Store

Worst customer service I have ever encounteredMost incompetent and have no authority to actually fix things and do what is right by their customers I have had DTV for about yearsTheir cheap (made in Indonesia) receiver failed once before so paid for their equipment protection plan as I am in a remote area and a service call is very expensiveThey tried to schedule a service call for days out from when their equipment failed as the earliest available even when offering new installs online for next dayNot acceptable especially when I have probably paid over $in years for their "insurance"Next they FedEx a new receiver - arrived days laterGot a small bill credit for days no service and then various additional charges that added $to my bill - all of which were finally removed after wasting hours on the phone then online with several people in "customer service" Now they want to charge me an extra $10/month for an upgraded equipment packageNot acceptablePaid for equipment protection for years, I want a working unit but they no longer offer standard units - only HD for $more per monthCurrently have a credit of $per month for a year but they will not remove this charge so in a year, bill will go up $without me ever requesting or authorizing this service

Worst company ever! Incompetent agents, long waits on chat and phone, mistakes ad infinitum They are only in business because the stick you with 2-year contracts and expensive cancellation fees

Directv scams their customers with extra fees on every billWhen you try to cancel they harass you and charge you hundreds of dollars for not returning their equipment which they give you about 1-days to returnTheir customer service is horrible and they actually hang up on youWe have spent hours on the phone trying to get fraudulent charges off our bill and canceling our service

I am a horrible time getting cash back on my refund from Direct TV I was first told that my refund was $weeks later I receive a resticted debit card for $now when I paid my bill it was from checking account [cash] Direct TV has no reguard for there customers

I bundled cable and internet with AT&T and DIRECTV back in AugustI was overcharged on my first bill, so I called and it was resolvedThen it continued to happen every month even after I asked them to make sure it wouldn't happen again and put notes in my account showing I asked thisMany times notes were never put in my account and I continued to have to call and waste time being transferred multiple timesWe were charged for an installation fee for three months (which was supposed to be waived)Then we were charged the protection plan fee for a month after we cancelledWhen I cancelled services they only cancelled internet and then told me that the amount I was told our final bill would be was incorrect and my $credit was not showing up from when I called in DecemberWe are being charged for the mistakes they made multiple times and the companies do not even communicate with each other, despite having a BUNDLED accountThey were extremely frustrating to work with and I would NEVER recommend them to anyone

We just got suckered into DirecTV and after having to wait a month for them to come install they cancelled and had to reschedule again to draw the process out even longerNow we have to sit and wait for another weeks for someone to get to our house to try and fix the technical issues that we have with it and I'm sure that'll be pushed back as wellOnce someone finally came to install it we started having issues the first day (literally about 3-hours into it) with freezing (the weather has been beautiful - zero rain, snow, sleet, hail, wind, no weather issues whatsoever - And freezing was one thing they assured us when we signed up that we would Never have an issue with unless it was a terrible storm), the internet disconnects from it constantly, and the Sunday Ticket that we were suppose to be getting has not been workingUnfortunately, we had zero experience with DirecTV prior to this and did not realize how terrible the products were - the remote, the dvr system, the customer service - everything is an absolute joke and the biggest mistake and waste of money we have dealt with to this dayEven if you want to rent a movie you have to actually WAIT for it to download which literally takes HOURS to do so if you want to watch something one night you better be buying and downloading it that morning so it's even ready for you that night! They also fail to mention that they do have a trial period - a whopping hours! [redacted] and [redacted] should all be thanking them since being hooked up with DirecTV we have spent 95% of our TV time using their services just so we don't have to even touch our DirecTV! We are so beyond disgusted with their services & products we have no idea how they are still in business and cannot wait until the day we can afford to get out from under their ridiculous and expensive contract and get a REAL television service back in our home!

Nightmarish Customer Service!!!!! Avoid This Company Like The Plague!!!!! I scheduled an installation in person for a week out and received a reminder call days before as well as the day of for the 12-Appto'clock, nobody o'clock, an automated call saying no worries, they were on there wayo'clock, nobody o'clock, nobody and I called the company to see what was going on o'clock - Rep # : very nice and accommodating, but had to place to me on hold for over a half hour to try and figure out the discrepancy between her computer stating someone was en route to my house currently, as well as it saying I had been rescheduled for an appointment three days awayReturning with no answers, she stated she had called my local office and that a local supervisor would be in contact with me shortly After minutes and no calls o'clock - Rep # : After explaining my situation and asking for a supervisor, this short and abrupt representative put me on hold, only to return and state my local office was closed and that she had spoken to her supervisor and that I had a scheduled appointment for three days awayShe was promptly hung up on 5:- Rep # : A very pleasant man answered and stated his supervisor was in a meeting, so he made over a half hour of efforts to call my local branch(which he confirmed was open until 6, despite the previous rep), while finishing by stating a local supervisor will return my call in minutes to an hour, to my protests of "I've already been through this" minutes later, with no returned call 6:Rep # : A pleasant woman answered the phone and handed me over to her supervisor after some brief questions Supervisor : "We're sorry, but somebody is on their way"To which I responded, "your local offices closed at 6"I was then told that I had an appointment scheduled three days out and that I would receive compensation for my troublesWhen asked how much compensation I would receive for almost hours of waiting, confusion and incompetence on their partHe replied "one hundred dollars is the highest I can go"One hundred dollars barely covers the satellite pole installation, with $left over towards my first months' bill!!!!!! What a slap in the face!!!!!! Avoid this disreputable, dishonest, cluster of a company like the plague!!!!!!

WORST EXPERIENCE EVER, I CALLED MANY TIMES TO SPEAK WITH A MANGER, I WAS ON HOLD FOR MINUTES AT A TIME, NEVER GOT AN ANSWER, at one time I was told I will get a call back, I never got as call back, my bill went from $to a month, not acceptable they will call you top add HBO which is old movies no bode see any more, then when you call to cancel, you will be charged $more for canceling something you didn't add, called times in the past days

I have had nothing but problems with Direct TV since I began service with them in November of The straw that broke the camels back for me was when I needed to move to a location that would not allow me to have satellite TV on the propertySo I called Direct TV to see what I needed to do in order to cancel and turn in equipment and have my ETF waived, being that cancelling and ending my contract was essentially out of my controlI was on the phone with them for over an hour and at least minutes of that was on holdI was transferred to different people, all claiming to be supervisorsAll of them told me that the ETF's could not be waived as not having "permission" was not a valid reason to cancel serviceFinally, I called the president's office in El Segundo, CA and spoke with someone within a matter of minutes and she said that only one of the people I spoke with was actually a supervisorShe apologized for the inconvenience and agreed that my ETF's should and would be waivedI would not recommend Direct TV to anyone

Ordered DirectTV Took paid time off from work Waited hours for installer Installer showed up and said he didn't have the equipment necessary for the installation Extremely disappointed

I'm a long time customer that has been very satisfied in the pastBut as of late very disappointed in the customer serviceWe have three accounts with them and one of the location receivers failed and had to be replacedAfter reporting it I was shaken down to up grade a service fee amounting to $more monthly to get the receiver shipped over night than the to days regular serviceAfter waiting days to get the receiver we finally receive two receiversThe representive that helped set up the new receiver was fantasticNow the problems start again, no shipping return labels sent, so I call customer service, after waiting mins on the phone a guy from probably somewhere in Asia said he couldn't ship the labels to a PO Box due to rules, (It's the only way mail is delivered in Breckenridge, Colorado) I'm located in another state and he also needs the serial number of the receiverThese jokers don't even keep accurate records and want me to get the numbers for themThat really works well as I'm miles from the receiversHe then tells me I will most likely get billed a late return fee because he can't send the friggin return labels to a PO Box These guy's are morphing into COMCASTThey are becoming a reason to UN PLUG due to lack a reason in their customer service It's becoming very clear they don't trust there employees to provide customer service so they set up all these rules that tie their hands in solving problemsCustomers be Damned [redacted] ***

I received my bill and noticed I was charged $for [redacted] I called them to tell them that I did not order [redacted] and to take it off my bill They told me I called them on 10/and ordered, I proceeding to tell them that I did not order it and I live alone so I know no one else would have ordered it either The lady on the phone told me she would have to charge me $for canceling a premium channel because I ordered it I continued to tell her I never ordered it and I should receive credit for the whole $and should not be charged any fees due to me not ordering itI asked for her Supervisor and she was hesitant in getting them on the phone all while still telling me that I called and added [redacted] and I would be charged for early cancellation Finally she said she would get the Supervisor, I was on the phone with Direct for minutes and of those minutes were on hold waiting for a Supervisor She came back on the phone laughing and told me she was putting her Supervisor on the phoneIt was very unprofessional and I was extremely upset and felt demeaned as a customer Her Supervisor Sam came on the phone and told me that he would receive $[redacted] credit on my bill and I explained to him again that I did not order [redacted] and that I should not be be penalized for itAfter a few minutes of repeating myself to him he stated I would receive additional credit and the total would be $after being on the phone for minutesI hope they follow thru with the full credit but I will not find out until the next billing cycle but that by far was the worst customer service I have ever received

Worst company EVER!!! I knew I had made a mistake within the first day of service Worst customer service line, worst reception and worst billing department I'm constantly on the phone about charges to my bill that I did not know about or approved I always ask for a supervisor and am promised a call back that does not happenHow is it this company is still in business? I can't wait for my contract to end

I had called DirectTV in October to cancel my service after my contract had endedOf course I allowed the rep to talk me into staying with them after lowering my bill significantly and offering additional free channelsI told the rep at that time that in a year I would have to more than likely cancel because we would have to begin paying student loans around that time and just cannot afford the extraShe assured me that contract was for monthsIn December I had to move, so I contacted DirectTV again to move my service since I was still in contractI explained to this guy the same thing about needing to cancel in monthsThe rep told me no worries because moving would not extend my contractI confirmed this several times on the callI called to cancel the service a couple months ago and was told that when I moved, my contract was extended to monthsI was livid after repeatedly being lied toThey said since I got a new box, it extended itI told the rep many times I did not want the boxHe insisted about times and said it would not extend my contract and did not cost any extraKeep in mind that I had already been on the phone a long period and I had things that I had to do, so I gave in for the sake of getting off the phone, but only after confirming once again that it did not extend my contractI was very adamant regarding not extending the contract because I knew once me and my husband had to start paying on student loans, we would not be able to afford additional luxuriesI asked that they pull the call and monique assured me this would be doneI called back and none of the reps knew what I was talking aboutThey said that there were not any notes of obtaining a callAnother lie, but what else should I have expectedI have been with them for over years and have had a great history with them, so I am appalled at their customer serviceI work for a large bank and if we promise a customer something, we honor itDirectTV is a bunch of scammers and thieves and apparently this is how they are trained to handle businessI have never been so outraged with a company in all my lifeThey want me to pay fees to cut off my service, well money was my problem from the beginning which is why I asked the rep about times about the contractI can now see why the social media reviews are so negative about DirectTVI hope the president gets this information and sees what type of business is being ran under his or her watchPATHETICSocial Media is my next stopI have already been on there a few times and of course they are no additional helpHowever, I am not going to stop letting the world know what a dirty business this company truly is

My service cut out directly in the middle of a Sunday Football game which no one could give me a clear answer as to why it cut outI have now been on hold with various people none of which offered me any sort of solution for minutesFor a company that touts itself with amazing customer service and football service I would runThey obviously outsource their customer service to other countries who can't adequately answer questions or offer solutionsThe person who answered my call couldn't even grasp waht day of the week ti was and I am STILL on hold waiting for a supervisiorJoke for what I pay

I have a DirecTV business account Today I wanted to stream my channels from my computer to TV using a Roku box and my DirecTV account I was unable to do this because I have a business account NOWHERE on DirecTVs website or anywhere on the internet could I find a statement from DirecTV that you would not be able to do this with a business account All over the website it says that you can stream anywhere with any device This is advertisng I signed a contract and was not told that this feature would be unavailable to me because I own a business Customer service said they are working on this feature but the wait for that to actually happen is indefinite

I just signed up for the $a month bundle price locked for yearsI bundle with another house my father lives at which as interent with UverseI was told(by direct tv) that I did not that it was $a month and that it was not price locked at all and that it would go up the 2nd yearThey said that promotion was not offered in my area and I was given the promotion that was in my areaI was not told that when I signed up I got the flyer for $a month(priced locked) mailed to my address.Why would they send to my address if not in my area I would have never agreed to this if it was not price lock for yearsI feel like there off shore sale dept slammed me and put whatever they could make the most money from meThey dont care if you come back after yaers as long as they make money off of you for yearsI have a complant with the FCC also

We have had DirecTV for many years with no problems...until *** took it over when we began experiencing equipment freeze ups, channels we're told we have are not there and our bill keeps climbing even tho we've not changed anythingYesterday alone, I had to shutdown and restart both receiver boxes timesTomorrow, SundayNov, I am disconnecting our service with DirecTV and dish is installing their system

This is cheating company with horrible customer serviceThey still money from their customers and never give it back after they find out that it was their fault

This was a very negative and upsetting experience with DirectvI did a one time payment for my cousin with my debit/credit card and without my authorization/permission and they charged over $dollarsI did not realize that my debit/credit card would be housed on the account for future use, since I was doing an one time payment By law even with my information being housed on the account, no one should of being able charge or use my information without my permission nor my authorizationThis caused my account to be in a negative because I was not aware of the transaction