The Billiard Store

I have been attempting to resolve missing equipment during in installation for six months now, however I keep getting transferred or given empty promises.

I received my bill and noticed I was charged $13.99 for [redacted] I called them to tell them that I did not order [redacted] and to take it off my bill. They told me I called them on 10/23 and ordered, I proceeding to tell them that I did not order it and I live alone so I know no one else would have ordered it either. The lady on the phone told me she would have to charge me $10 for canceling a premium channel because I ordered it. I continued to tell her I never ordered it and I should receive credit for the whole $13.99 and should not be charged any fees due to me not ordering it. I asked for her Supervisor and she was hesitant in getting them on the phone all while still telling me that I called and added [redacted] and I would be charged for early cancellation. Finally she said she would get the Supervisor, I was on the phone with Direct for 43 minutes and 25 of those minutes were on hold waiting for a Supervisor. She came back on the phone laughing and told me she was putting her Supervisor on the phone. It was very unprofessional and I was extremely upset and felt demeaned as a customer. Her Supervisor Sam came on the phone and told me that he would receive $9.** credit on my bill and I explained to him again that I did not order [redacted] and that I should not be be penalized for it. After a few minutes of repeating myself to him he stated I would receive additional credit and the total would be $13.99 after being on the phone for 43 minutes. I hope they follow thru with the full credit but I will not find out until the next billing cycle but that by far was the worst customer service I have ever received.

I bundled cable and internet with AT&T and DIRECTV back in August. I was overcharged on my first bill, so I called and it was resolved. Then it continued to happen every month even after I asked them to make sure it wouldn't happen again and put notes in my account showing I asked this. Many times notes were never put in my account and I continued to have to call and waste time being transferred multiple times. We were charged for an installation fee for three months (which was supposed to be waived). Then we were charged the protection plan fee for a month after we cancelled. When I cancelled services they only cancelled internet and then told me that the amount I was told our final bill would be was incorrect and my $40 credit was not showing up from when I called in December. We are being charged for the mistakes they made multiple times and the companies do not even communicate with each other, despite having a BUNDLED account. They were extremely frustrating to work with and I would NEVER recommend them to anyone.

I have had nothing but problems with Direct TV since I began service with them in November of 2015. The straw that broke the camels back for me was when I needed to move to a location that would not allow me to have satellite TV on the property. So I called Direct TV to see what I needed to do in order to cancel and turn in equipment and have my ETF waived, being that cancelling and ending my contract was essentially out of my control. I was on the phone with them for over an hour and at least 50 minutes of that was on hold. I was transferred to 3 different people, all claiming to be supervisors. All of them told me that the ETF's could not be waived as not having "permission" was not a valid reason to cancel service. Finally, I called the president's office in El Segundo, CA and spoke with someone within a matter of minutes and she said that only one of the people I spoke with was actually a supervisor. She apologized for the inconvenience and agreed that my ETF's should and would be waived. I would not recommend Direct TV to anyone.

I'm a long time customer that has been very satisfied in the past. But as of late very disappointed in the customer service. We have three accounts with them and one of the location receivers failed and had to be replaced. After reporting it I was shaken down to up grade a service fee amounting to $9.00 more monthly to get the receiver shipped over night than the 4 to 5 days regular service. After waiting 5 days to get the receiver we finally receive two receivers. The representive that helped set up the new receiver was fantastic. Now the problems start again, no shipping return labels sent, so I call customer service, after waiting 25 mins on the phone a guy from probably somewhere in Asia said he couldn't ship the labels to a PO Box due to rules, (It's the only way mail is delivered in Breckenridge, Colorado)
I'm located in another state and he also needs the serial number of the receiver. These jokers don't even keep accurate records and want me to get the numbers for them. That really works well as I'm 1300 miles from the receivers. He then tells me I will most likely get billed a late return fee because he can't send the friggin return labels to a PO Box. These guy's are morphing into COMCAST. They are becoming a reason to UN PLUG due to lack a reason in their customer service.
It's becoming very clear they don't trust there employees to provide customer service so they set up all these rules that tie their hands in solving problems. Customers be Damned.
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I was locked in for a 24 month contract with my discounts ending in 12 months which was not what I was told when I signed up for my services. I was told that my contract is good for 12 months and after 12 months I can call back and extend the contract for another 12 months and get whatever available discounts they have at the time. Now after 12 months they tell me "NO" I have another 12 months to go to finish my contract and the only available discounts is $5.00 per month which is a joke. I asked them to review the call that I had with the representative who sold the services to me but according to Michael (emp# XXXXXXXXX) that is not an option. He told me that the agreement was sent to me spelling out the contract and if I don't want to continue with the services I can cancel with a $250 cancelation fee. What a ridicules way of treating client. I asked to address my concern to a higher up decision maker....

Worst business relationship I've ever had with a satellite company. It is December and since July I have had to contact directv every month except for 2 months in regards to disputes about the charges on my account. I've had many promises of what my monthly charge should be via phone but when the bill arrives my charges are doubled. Every time I call to dispute none can find in the system my previous conversations with other representatives even though they call themselves always notating my account. My contract is up in 3 months and I will never ever ever give directv my business again! Dish Network was 20 x's better than directv will ever be!

Been a customer since July 2016, since day one my billing has been wrong. I signed up for a package that included 4 tvs and a set price for 12 months on programming. I've had receiver issues, tech support issues all along the way. Each month I have had to call to get billing issues escalated with promises that everything was fixed, then nothing.. I have made 10-12 calls/chats since July sent in my confirmation e-mails showing my contractual price only to be told now my only options were to pay the extra 21.00 a month or cancel because they don't offer my package anymore.. I called to cancel today and as they were again telling me the package I wanted does not exist..a new package identical to mine is up on the main page for the Holidays... I was told I was misquoted on my contract and that the offer doesn't exist to include 4 tv's and the same day another package identical is there, yet while on the phone they tell me its not available... 12 years with Dish and never any issues like this, Direct lost me and my family as a customer