The Billiard Store

Absolutely terrible customer service. Get [redacted] or anything else first. DO NOT BUY direcTV!!! Read all of the negative reviews first. Everything sounds great at first but goes down hill from there. Brittany the initial rep quoted me a price for bundling [redacted] with direcTV, no surprise my first bill arrives and it is higher in comparison to the quote. I called customer service to solve this issue. After hours on the phone with them (not an exaggeration), they offered a $100 credit to my bill. That's great, however the $100 credit does not make up for the misquoted amount over the 2 year contract. The customer service rep said that I would be contacted in the following few weeks to resolve this issue, the follow up never happened. A couple months later a channel (golf, not a premium channel) stops working. I called to discuss this and am told the channel was not included in my package (Xtra). The funny part is that I pulled up my account and it shows the channel on my package. After about an hour the rep does fix this issue. At this point I ask about the 2 $100 gift cards that were supposed to be mailed out, the rep said she would look into this and they would follow up with me. Let's fast forward 3 months to 11-30-16. The exact same issue with a channel not working happens. I call customer service and get a rep named Rica. I explain to her the issue. She then tells me that this channel (csnch, not a premium channel) isn't part of my package. I explain to her that I have been watching this channel for the last 6 months and that it is part of my package. She then tells me that it was a promotional free channel and the promo is over. I explain to her that unlike the 3 months free HBO, showtime, and cinemax promos CSNBC is part of my package. I then ask her to pull up the mydirecTV account page which shows that the channel is part of my package. Rica insists that I am incorrect and the channel is not included. I asked Rica if she is telling me that I am lying to her, yes she responds. At this point I tell her that I cannot deal with her and need to speak with another representative. The next rep neal who is the manager apologizes about 100 times and reboots my box a couple times. Nothing, no solution, the channel isn't working. He believes it must be an issue with the broadcast department. Also, during this conversation I asked about the gift cards and the follow up from them about the billing issues. Absolutely no rebuttal or attempt at a solution to this. This phone call takes well over an hour. I am now told again that I will get a call back to solve the issue. At the end of it, I have been given zero solution and feel like I am getting scammed. HAS ANYONE ELSE WITH THE SAME ISSUES CALLED AN ATTORNEY OR THE FCC???

Worst company ever! Incompetent agents, long waits on chat and phone, mistakes ad infinitum. They are only in business because the stick you with 2-year contracts and expensive cancellation fees.

Nightmarish Customer Service!!!!! Avoid This Company Like The Plague!!!!!
I scheduled an installation in person for a week out and received a reminder call days before as well as the day of for the 12-4 Appt. . . . 1 o'clock, nobody . . . 2 o'clock, an automated call saying no worries, they were on there way. . . 3 o'clock, nobody . . . 4 o'clock, nobody and I called the company to see what was going on . . .
4 o'clock - Rep # 1 : very nice and accommodating, but had to place to me on hold for over a half hour to try and figure out the discrepancy between her computer stating someone was en route to my house currently, as well as it saying I had been rescheduled for an appointment three days away. Returning with no answers, she stated she had called my local office and that a local supervisor would be in contact with me shortly.
After 30 minutes and no calls . . .
5 o'clock - Rep # 2 : After explaining my situation and asking for a supervisor, this short and abrupt representative put me on hold, only to return and state my local office was closed and that she had spoken to her supervisor and that I had a scheduled appointment for three days away. She was promptly hung up on . . .
5:15 - Rep # 3 : A very pleasant man answered and stated his supervisor was in a meeting, so he made over a half hour of efforts to call my local branch(which he confirmed was open until 6, despite the previous rep), while finishing by stating a local supervisor will return my call in 30 minutes to an hour, to my protests of "I've already been through this".
45 minutes later, with no returned call . . . .
6:30 Rep # 4 : A pleasant woman answered the phone and handed me over to her supervisor after some brief questions . . .
Supervisor : "We're sorry, but somebody is on their way". To which I responded, "your local offices closed at 6". I was then told that I had an appointment scheduled three days out and that I would receive compensation for my troubles. When asked how much compensation I would receive for almost 7 hours of waiting, confusion and incompetence on their part. He replied "one hundred dollars is the highest I can go". One hundred dollars barely covers the satellite pole installation, with $20 left over towards my first months' bill!!!!!! What a slap in the face!!!!!! Avoid this disreputable, dishonest, cluster of a company like the plague!!!!!!

I am a horrible time getting cash back on my refund from Direct TV I was first told that my refund was $117.12 3 weeks later I receive a resticted debit card for $65.40 now when I paid my bill it was from checking account [cash] Direct TV has no reguard for there customers

Very very bad experience was in the process of moving told consumer service I wanted my suspended until I move well I was blindsided they went into my account and took the rest of my money that I was using for the moving left me with 0 dollars and when I call nobody cared I kept getting lied to about my refund which I never seen so people be very careful with directv they will clean you out and dont care

A door to door sales person come to my home and assured me that DirecTV and [redacted] was as good as my current [redacted] service and I could save over $100 a month. I explained that my wife and I both work from home and high speed was critical and I was assured that we would have at least the same speed as we have now. I showed the sales person the speed that we we're getting from [redacted] using a speed test on the computer and once again I was assured that there's was as fast. I signed up and quickly realized that there's was only 1MB down load speed and 200Bits upload speed. Our [redacted] was 12MG down and 3MB upload and it was impossible for my wife to use becuase she uploads and downloads files that are over 100MB and instead of taking 10 or 15 minutes it was taking hours. Luckily we hadn't canceled our Comcast and we we're able to get them to come out and hook it back up. I called [redacted] and told them that we couldn't use the internet and that becuase of the slow speed we couldn't watch on demand TV shows becuase it used the internet to stream the shows. I told them that what I was told wasn't true and I wanted to cancel and I did. I just got an email today that they have charged me over $800 and have put the account in collections.

I've had numerous problems before installation started. From receiving 2 modens, one to be installed by me and another that was to be installed by a professional. I was informed that may payment was $19.95, but later I find out it is over 50$ and that autodraft was required, althought I was not previously advised of this and I have a recording of this entire conversation with the representative. I had two inquiries placed on my report due to someone putting a wrong name on the application and now I am having to deal with the credit reporting agencies to get this correct. At this point I would just like my contract cancelled and for them to take away their equipment. I am tired of dealing with your lowsey customer service and lack luster communication. I do not think a long term relationship would benefit either of us. Please help me get this resolved.

I kept getting fliers constantly saying I could get $400 Visa Rewards cash if I switch to Direct. I went to AT&T and had him write down the exact amount my bill would be each month. And he also wrote I would get $200 Visa Rewards for each service I switched. My bill is not what they said it would be and I have been arguing with them for two months trying to get the Visa rewards they promised

If you work with DirecTV, you will be robbed I guarantee it! They are not just deceptive, they are not just false business practices or deceptive advertising - those are all almost compliments. They are, completely 100% down right crooks, thieves, and criminals. Here are the facts of my experience; I signed up with DirecTV/AT&T around April 2016 for a deal that was a little over $100 a month. After one month of payment, the 2nd month's bill doubled - I called wondering why this happened and after two hours on the phone, and almost giving up completely finally they acknowledged their fault and corrected it. They assured me that this would never happen again. Every single month after that, for 4 months back to back my bill was a completely different charge often doubled or tripled by a SIGNIFICANT amount! And every month, I had to go through the same process - there's no direct way to handle these things, the chat customer service are essentially only allowed to provide sales support or tech support not billing support. The billing department is inaccessible and trained to play dumb so that you'll eventually give up; they all know me by name now because they've had to deal with my case so often. Then, finally, in October 2016 two AT&T sales reps came door to door in my neighborhood and suggested to me that my issues can be resolved if I have everything on one bill - my immediate response was irate anger because that was exactly what they told me to begin with, that AT&T and DirecTV are essentially the same company so it will be one bill and that was a lie the bills are separate. We told them about our billing problems, and they sold us UVerse cable as a solution and to have my internet and phone services merge with AT&T Uverse and remove DirecTV. We shared our concern about the DirecTV Cancellation fee. They offered support and advice on how to get it cancelled. We signed up thinking this would solve our problems. Then contacted DirecTV and the billing specialist agreed to waive our cancellation fee due to the problems we've experienced non-stop and documentation on our account supporting our story. She said give it 5 - 7 business days and the cancellation fee will be waived. Surprise surprise it was not; after two weeks I called and let them know that I've received emails and bills from DirecTV showing $368 due immediately and a threat that it would automatically be removed from my Debit Card (which by the way I cannot remove from the account - THIEVES). So, obviously I am concerned even though the billing specialist assured me this would not happen my entire experience is that they just say things to get you to hang up the phone they don't actually intend to do anything they say. When I spoke to the 2nd billing specialist, he assured me that this would be taken care of and just to give it a couple more days - he told me that he made note on my account and he could see the conversation I had with a billing specialist that said to cancel the fee. He said I shouldn't be getting those emails and don't worry they will not take the money. I waited a few days, four days to be exact and reached out via DirecTV Chat. The Chat specialist reviewed the account and said that he saw the notes on my account but was not authorized to make any changes and I needed to speak to the billing department - I told him that I refuse to call them again. Why would that be an appropriate solution when I've already spoken to them twice and they haven't done their job. Why am I chasing them down to do what they said they would do to begin with. How can any company possibly get away with these types of business practices unless if they are paying many people off to rob America. I told him that I have a job, and I have already dedicated so much of my own personal time and effort hours on the phone to get this corrected and those hours have failed and resulted in nothing. I said that I will use this chat as evidence that they are unwilling to correct this issue. And here I stand, like a complete naive citizen of America letting a crook into my home to rob me. They took the $368 from my account without my authorization. Now what? What am I going to call that exact same billing department who by the way is apparently the only people who can fix this? Expect them to do what they said they would do TWICE and did not do? I'm supposed to beg them to return my own money that they stole and said they wouldn't steal. And then what? Let's say that they return it, where is the accountability? How is this fair? Who in the world gets away with stuff like this? So let's say they return the $368 with an I'm sorry; I'm the one stained I'm the one left with delayed bill payments on my others bills and returned check fees with my other companies who were expecting to be paid but DirecTV decided to rob me. Can someone walk into another person's house and take their property without any consequence? Then just return the TV and everything's going to be alright

Ordered DirectTV. Took paid time off from work. Waited 3.5 hours for installer. Installer showed up and said he didn't have the equipment necessary for the installation. Extremely disappointed.

After 15 plus years with DirecTV, I canceled my service. This company has become dishonest and unethical. They charged me for premium channels I never ordered and then refused to refund me, although they acknowledged their mistake. And to top it off, they are refusing to come and remove their satellite from my roof. KEEP AWAY, THIS COMPANY IS TERRIBLE.

WORST EXPERIENCE EVER, I CALLED MANY TIMES TO SPEAK WITH A MANGER, I WAS ON HOLD FOR 40 MINUTES AT A TIME, NEVER GOT AN ANSWER, at one time I was told I will get a call back, I never got as call back, my bill went from $42 to 99.27 a month, not acceptable.
they will call you top add HBO which is old movies no bode see any more, then when you call to cancel, you will be charged $30 more for canceling something you didn't add, called 4 times in the past 3 days

They are cons they will offer you a price and then not honor it and when you try to fix it they'll give you the round around and threaten to take money out of your accounting if you cancel. Stay away!!!

[redacted]ATTENTION DIRECT TV CUSTOMERS [redacted]
DIRECT TV STOLE MONEY FROM ME! THEY DIDN'T TRY TO WORK OUT A PAYMENT PLAN! THEY JUST TOOK IT AND CAUSED $90 IN OVERDRAFT CHARGES. IT SAYS ON WEBSITE IF LATE 45 DAYS, BUT AFTER I HAD IT TURNED OFF, I PAID HALF OF WHAT WAS DUE. PLANNING TO PAY THE REST AS SOON AS I HAD THE MONEY IN THE ACCOUNT. BECAUSE I PAY ONLINE I DID NOT SEE APPARENTLY AFTER CLOSING YOUR ACCOUNT YOU HAVE 14 DAYS TO PAY OR THEY TAKE IT FROM WHATEVER CREDIT CARD ON FILE USED TO PAY THE BILL... IF YOU ARE ON A STRICT BUDGET, GET AWAY FROM THIS COMPANY AND WARN EVERYONE YOU KNOW....tHEY DID THE SAME THING TO FRIENDS OF MINE WHO WERE TRAVELING. IT CAUSED THEM TO BE STUCK LOCALLY UNTIL THEIR NEXT PAYDAY.
DIRECT TV IS A TOTAL RIP OFF. UNTIL NOW, I WOULD HAVE RECOMMENDED THEM. NOW I AM WARNING PEOPLE OF THEIR POOR BUSINESS PRACTICES.

DirecTV Now is completely misleading its customers with false advertising and documentation.

The 7-Day Free Trial takes place AFTER you sign up for a three-month commitment if you want to get an [redacted] (or one-month for a [redacted] No other service has ever practiced this that I know of.

AND, more importantly, you can't get a refund!

The 15,000 On Demand options that are supposed to be "updated hours after an episode airs," are unavailable, with no ETA given as to when they will become available. I found one show only one with an episode recorded in the last month.

Error 60 keeps popping up, despite only having one device on, and random freezes and buffering absolutely make this service impossible to use.

Their online chat is constantly unavailable, no matter what you try to do. And when you call the generic DirecTV number, they try to help but there's nothing they can do because they can't see the account information. There's no DirecTV Now number to call, either.

The fact you can't get a refund on this is unethical and shady. If I go to a clothing store and something is damaged, I expect a refund. I would expect no less from a TV service that doesn't work. Then again...this is [redacted]

Worst customer service I have ever encountered. Most incompetent and have no authority to actually fix things and do what is right by their customers.

I have had DTV for about 8 years. Their cheap (made in Indonesia) receiver failed once before so paid for their equipment protection plan as I am in a remote area and a service call is very expensive. They tried to schedule a service call for 13 days out from when their equipment failed as the earliest available even when offering new installs online for next day. Not acceptable especially when I have probably paid over $600 in 8 years for their "insurance". Next they FedEx a new receiver - arrived 6 days later. Got a small bill credit for 6 days no service and then various additional charges that added $50 to my bill - all of which were finally removed after wasting 3 hours on the phone then online with several people in "customer service".

Now they want to charge me an extra $10/month for an upgraded equipment package. Not acceptable. Paid for equipment protection for years, I want a working unit but they no longer offer standard units - only HD for $10 more per month. Currently have a credit of $10 per month for a year but they will not remove this charge so in a year, bill will go up $10 without me ever requesting or authorizing this service.

Directv scams their customers with extra fees on every bill. When you try to cancel they harass you and charge you hundreds of dollars for not returning their equipment which they give you about 1-2 days to return. Their customer service is horrible and they actually hang up on you. We have spent hours on the phone trying to get fraudulent charges off our bill and canceling our service.

Twice now in my 1.5 year commitment with Directv I have been signed up in their Protection Plan for equipment resulting in high fees after the first "free" month, neither times have I been informed of the enrollment nor given my consent.

At the beginning of the month ( December ) I reviewed my bill and understood that there was a possibility my service would be temporarily shut off but came to find out that I was getting minimal service. I asked a Live Chat rep what that entailed and she gave me a list of channels. They were ALL infomercials, shopping channels and Christian Channels. As a highly intelligent person and an Atheist I found this to be vulgar to a persons non-religious beliefs and intellect. When I filed a complaint on several occasions I was met with a half -[redacted] apology, I filed a complaint with the FCC and Revdex.com and received a response from someone with the Office of the President at AT&T and I explained the situation and she gave me a bare minimal credit of about $12 and she turned my service back on after making payment arrangements with her. Several days later I received a phone call from Collections who wanted to know how I was going to pay for re-establishing my service. I explained that I had made arrangements with someone at AT&T Corporate and that my service had been restored. That Rep got a tad hostile with me and then demanded to know how I was going to make the payment and how did I get my service restored. I had to explain to her several times what had transpired and she got angry and told me it was not in her system. I then proceeded to tell her about my complaints and asked if she wished for me to go back and start over. There was 5 minutes of silence and then me saying hello 3 times before she responded with a frustrated thank and have a nice day. I then contacted the AT&T rep explained to her what happened she then gave me more credit. In reviewing my bill it went from $145.43 to $282.83 . I was taken aback so I then decided to cancel my service and the Rep that I cancelled my service with decided she was going to educate me and give me a deal with it attitude. I cancelled my service and was told that there would be a $100 disconnect fee. Followed then by another e-mail to the AT&T Rep with a reduction to $168 . I am shocked at how criminal Direct TV is in manipulating peoples accounts. Several days after that I received a call from a Rep. in San Antonio asking me why I left and telling me that he can get me a great deal if I return. Not only that in the background playing fairly loud was a Christmas song from 1953 I WANT A HIPPOPOTAMUS FOR CHRISTMAS. He made a few more attempts to get me back only to be told no. I was then asked what was I going to do for service. I explained that I was going to be going to antenna and for the same price of cable I could get nearly 80 channels, He then asked what can he do to bring me back I said make the remaining balance go away. His response I will remove the balance if you come back to Direct Tv. I told the AT&T Corporate Rep that she better get control of this situation or I was going to report you all the the Freedom of Religious Foundation, FCC, Revdex.com and both Attorney Generals Office of Texas and California. I have since returned both boxes back to Direct Tv and will no longer do business with you all ever again.

We just got suckered into DirecTV and after having to wait a month for them to come install they cancelled and had to reschedule again to draw the process out even longer. Now we have to sit and wait for another 2 weeks for someone to get to our house to try and fix the technical issues that we have with it and I'm sure that'll be pushed back as well. Once someone finally came to install it we started having issues the first day (literally about 3-4 hours into it) with freezing (the weather has been beautiful - zero rain, snow, sleet, hail, wind, no weather issues whatsoever - And freezing was one thing they assured us when we signed up that we would Never have an issue with unless it was a terrible storm), the internet disconnects from it constantly, and the Sunday Ticket that we were suppose to be getting has not been working. Unfortunately, we had zero experience with DirecTV prior to this and did not realize how terrible the products were - the remote, the dvr system, the customer service - everything is an absolute joke and the biggest mistake and waste of money we have dealt with to this day. Even if you want to rent a movie you have to actually WAIT for it to download which literally takes HOURS to do so if you want to watch something one night you better be buying and downloading it that morning so it's even ready for you that night! They also fail to mention that they do have a trial period - a whopping 24 hours! [redacted] and [redacted] should all be thanking them since being hooked up with DirecTV we have spent 95% of our TV time using their services just so we don't have to even touch our DirecTV! We are so beyond disgusted with their services & products we have no idea how they are still in business and cannot wait until the day we can afford to get out from under their ridiculous and expensive contract and get a REAL television service back in our home!