The Brick Warehouse LP(Edmonton)

Initial Business Response /* (1000, 5, 2015/11/19) */
I have reviewed this customer's dishwasher repair with the service supervisor and the tech involved. The unit was run through many cycles and no failure was indicated. We have contacted the manufacturer's technical department regarding the...

customer's report of this issue being a well known one for this dishwsher. The manufacturer reported that the information found by the customer does not pertain to his model of dishwasher, and that they have no reports of the issue the customer has indicated.
That is why we were unable to obtain any information from the manufacturer. At this point the dishwasher has still not failed during any of our testing, but we are going to replace the main control board anyway. The part has been ordered and should arrive early next week, at which time we will install the part, and retest the machine. Once we are satisfied the unit is working properly we will make arrangements to return the unit to the customer. It should be noted that an Internet search on a particular issue that seems to inidicate some sort of chronic problem does not mean the manufacturer agrees. The only correct source for this type of information is the manufacturer's technical service departtment. As has been said before, just because you find it on the Internet does not mean it is correct.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. Please ensure I receive the old part back (control board) so I can confirm that the part has been indeed replaced and this is not just here say. I will be looking up the part on the internet.
We all know that appliances do not last as long as they used to and need maintenance. I did not go thru a lot of effort and expense bringing the dishwasher in multiple times. Had a technician been onsite, I assure you he would of changed something. This is not the way you diagnose an intermittent issue by saying you ran it multiple times and found no issue, that is not a correct way. I thank you for at least considering and changing the part.
Regards,
Final Consumer Response /* (3000, 12, 2016/01/04) */
Returned dishwasher still not functional after many trips and talks with the service department at The Brick
[redacted]
After getting a run around and even visiting the store to try locate my dishwasher. I kept been told my dishwasher was shipped out only to find out it wasn't and then it was shipped to the wrong location.
When I finally received and it took me 2 hours to install, the dishwasher was still not function which only leads to the conclusion absolutely nothing was done to try repair it. The dishwasher arrived with no part as request in [redacted] as part of the resolution, no report, no sign that anything was actually done to the dishwasher.
I turned it, all the lights seem to come as normal, I ran a rinse cycle with no issues. As soon as I tried to select a Normal run with Start, the start button did not respond, I was unable to start a wash, this the the VERY SAME symptoms as I had repeatedly told the service centre. I have video of the dishwasher been non functional.
Since I received the dishwasher back, I have made two calls to the warranty department only to be promised to be called back and I have yet to hear from either one of the people I spoke. No one bothers to call me, no one seems concerned that I received a broken dishwasher back, I have received no follow calls for over 15 days, nothing. The service is absolutely appalling and if I was The Brick, I would be absolutely embarrassed that they returned a broken dishwasher, have been messing around for 3 months, knowingly did not repair the dishwasher and seem to be ok with wasting my money and every time I have take an expensive $50 each time to take the dishwasher, waster 2 hours uninstalling the dishwasher and 2 hours to reinstall it.
This is completely unacceptable on all levels from an organization this size who sells both products and warranties and broken promises.
The Brick two options to make this right.
1. Send a repair technician onsite to my house at their expense until this issue is resolved.
2. Send a replacement dishwasher or refund the dishwasher 100%.
My preference is still to have as mentioned many times to have the unit properly repaired by a competent service centre which clearly it has not been. Clearly the service does not have the right skills to fix intermittent issues.
The Brick need to honour the warranty that was sold to me in good faith.

Event [redacted] has been completed on April 27th, tech has completed the repairs.We truly apologize on The Bricks behalf for all inconveniences and frustration this may have caused. Warranty is a repair warranty.If any further issues with the unit, please feel free to contact [redacted] in order to...

review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Based on the Brick' s response, the order number is [redacted].
Sincerely,
[redacted]