The Brick Warehouse LP(Edmonton)

Initial Business Response /* (1000, 5, 2016/05/17) */
Our warranty management team has reach out to the customer in reference to their sofa, and loveseat. Replacement has been offered for both pieces (sofa & loveseat)
Customer has contacting the store in reference to the chair.

We are sorry to hear of your disappointment with regards to a recent experience.We would be more than happy to look into your situation further therefore require more information.If you could please provide either your sales order invoice or phone number provided at the time of purchase it...

would be much appreciated.

My apologies on The Bricks behalf for all inconveniences and frustration this may have caused. We would be more than happy to look into your situation further therefore require more information. If you could please provide either your sales order invoice or phone number on file it would be much...

appreciated. We will gladly direct your concerns to the appropriate contact to review once information is provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1: your sales guy said they where free I never purchased any bedding items scam2:you are now charging me for not keeping the garbage you sent out3:not giving you my credit card info because so far you trying to scam me and charge for things that where never bought4: I had to buy more sofas because I gave away my old ones and have to wait for my new ones5: maybe you should then be paying me for storing your garbage for 8 months[redacted]
Sincerely,
[redacted]

The legs go loose over time from use and tightening the legs every once in a while which we consider a regular maintenance. We will book a one time courtesy service call to tighten the legs.

Complaint: [redacted]
I am rejecting this response because: 1) this is not an issue which is covered under ** warranty2) this was caused purely by employee negligence which is a liability of the brick, it is not a liability for myself or **3) there is a missing component, this means I never received what I paid for which violates the original purchase agreement, I paid for complete products and a proper installation, I did not agree to pay for a missing component. [redacted]4) I have damage to my property as a result of their negligence.5) this has nothing to do with **. I repeat, this is not a warrantable issue by **. [redacted]
Sincerely,
[redacted]

Store manager David as attempted to reach the customer to discuss their concerns, therefore there was no answer and the voicemail box hasn't been setup. An email has also been sent providing store managers direct contact number in order to discuss further.

Complaint: [redacted]
I am rejecting this response because:  This is a typical cookie cutter response from a big conglomerate company.   They feel as long as they keep offering a replacement then they have done their due diligence not once taking into account the time and frustration of having to once again make arrangements for delivery and having to put their inferior product together only to find it is  again chipped and scratched with blurry glass.  These flaws are not that noticeable until sunlight hits the tables so I guess as long as you keep them in the basement you won't notice. Unfortunately we did not spend over $2000 on this set to hide it in the basement.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I think that a warranty is a warranty and should be honoured, I did not know about the 14 days.. the only thing I was told " if anything happens to it and we can fix it we will replace it.  Well let me tell you it was not fixable when this started as it started peeling on all pieces in the creases and on the back where out heads are.  It was damaged because of the wear of the furniture not lack of taking care of it.. and what is a credit of 180.00 gonna get me ... the cardboard box it comes in. I believe that businesses should care about the customer and the fact that this furniture shows what kind of business they have... so angry  
Sincerely,
[redacted]

It was the $ 35.00 annual fees, this amount has been refunded it and we will be sending a cheque for 35.00The customer will receive it within 2 week

Initial Business Response /* (1000, 6, 2016/03/21) */
Our management team from our credit department has sent an email to the customer providing a form to fill out to cancel the payment protection plan. We may stop any further premiums from billing to the account.
Initial Consumer Rebuttal /*...

(3000, 10, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As indicated yesterday on this page that they cancelled the further charges but expecting me to pay previous charges which I don't think that I am responsible for.
See below;
"As you can see from provided document (03/15/2016 More info received from the consumer
[redacted]Document Attached[redacted] ), on my copy which I got after I got the deal from Brick, I didn't accepted the [redacted]'s protection plan on the bottom of the document. Where and how they are bringing up additional document to prove themselves which create a confliction?

03/21/2016 More info received from the consumer
I received a call from [redacted] representative today that they are saying I signed up for the program but I did not sign up for the program. I just fill up the form for financial when I purchased the items from Brick for 12 MONTHS, "NO PAYMENT NO INTEREST" deal they offered at the time. They are saying that they charge $1.30 per $100 of monthly Brick card balance.
Let me explain it this way that this deal is "NO PAYMENT NO INTEREST FOR 12 MONTHS" deal. what does that tell you? and what kind of outstanding balance [redacted] is talking about if no payment requested for 12 months, even no interest? Technically, balance for one year is "$0.00". If they charge to this card after 12 months, I would say that they may right but in this case no, they are TOTALLY WRONG.
The representative said that she will cancel the protection plan from now on but I have to pay the previous bills which I should not be responsible.[redacted]
[redacted]
[redacted]
Final Business Response /* (4000, 14, 2016/04/13) */
Customer applied for credit, signed the application for PPP. (Attachment has been sent to Revdex.com, [redacted])
We provided that information to the customer. (The credit department still have not received a written cancellation but due to the Revdex.com dispute we will cancel without notice in writing. )
We have no return mail indicating customer has received statements and the Certificate of Insurance.
First inquiry regarding the premiums was March 14th.
We will reverse the one month April premium due to issue still not resolved.
Final Consumer Response /* (4200, 16, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not do anything at all and their response is absolutely not acceptable. I moved from that address as indicated before and they are not taking this into consideration and keep their documentation to themselves and accusing me with that to pay the price. if they need to receive the letter from me to cancel, I am claiming that I don't received anything from them as letter at all to for this protection plan insurance document. NOTHING AT ALL.
[redacted]. [redacted]
I want them to reimburse all my money since they one which they have no right to get it from me.

Initial Business Response /* (1000, 8, 2016/04/19) */
Store management team has tried reaching out to the customer on several occasions to discuss further therefore with no success. If customer could provide a preferred contact number, and the best time to reach them it would be much...

appreciated.

Thank you for letting us know of your experiences with the Brick.  We will require further information to assist you with one part of your concern.  Under this telephone number we can only see the mattress replacement invoice.  We would need the invoice number for the furniture...

products that you describe.  When we have that we can investigate.  The mattress return and mattress replacement is available for pickup at any time.  The manufacturer does not provide delivery transportation as part of their replacement program.  We apologize for any inconvenience and look forward to hearing from you again with the furniture invoices.  ps.  If the furniture invoices have a delivery service fee applied to these we could deliver the mattress at the same time and pick up the old one provided it is in a sealed plastic bag.  Please contact us again with needed information to proceed.  Thank you

Customer has been contacted, parts have been received and have scheduled a technician to visit customers home to complete the repairs on September 6th.

Travis store manager has contacted the customer and reiterated the decision but did offer great pricing on new chairs.

Initial Business Response /* (1000, 9, 2016/04/15) */
We truly apologize on The Bricks behalf for all inconveniences and frustration this may have caused. Our warranty management team has reviewed the file, we have also received confirmation the parts have been shipped. We are presently waiting on...

ETA (Estimate time arrival for parts). We will be touching base with the customer.

Initial Business Response /* (1000, 5, 2016/02/23) */
Our warranty management team has left the customer 2 voicemails, and also emailed the customer requesting pictures of the issue in order to assist.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/25) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
I replied to the email with pictures on Feb 24. I'm waiting for an accurate response.
Thanks
Final Business Response /* (4000, 9, 2016/03/01) */
Customer has been offered a replacement, customer is happy with the outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer has been contacted by store manager, delivery is confirmed for June 11th 2016. Credit in the amount of 175$ was provided for the extended wait.