The Brick Warehouse LP(Edmonton)

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not care when the rest of the parts come in as the Brick has far exceeded the 90days to do the repairs. And again I am suspecting the same issue to happen again and the material will rip and we will be looking to repair again in 3 months time and have to wait yet again. I am tired of having a ripped open coach and love seat sitting in my living room. The Brick has had 106 days since it was reported and they are saying it will be another 20 days or more till parts are in To me this is UNACCEPTABLE
for the amount of money that we paid for this stuff.

David P[redacted] store manager has spoken to the customer, and have offered special pricing in the future on anything they would like. With regards to the fridge model [redacted] specification, details on product are available on our website [redacted] (Dimensions: Width: 28.5''  Height: 66.8''  Depth: 31.9''  ) If your purchase is damaged, defective or not properly functioning, contact us within three days of delivery or pick up and we'll be happy to help you with a repair or a replacement. Once you’ve taken possession of your product, we’re unable to offer refunds or reselections on appliances, furniture items or accessories. In regards to the stove (model [redacted]), the client to check the use and care guide on the range top for the cleaner to use and to ensure they are using the correct pots and pans.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.
The Brick was quick to rectify the situation and treated me well in doing so.  I am happy with the outcome.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/24) */
Customer has been contacted by the store manager, refund was offered. Customer will be visiting the store shortly.
Initial Consumer Rebuttal /* (2000, 12, 2016/05/04) */
This complaint was resolved!
The manager phoned me directly and was...

extremely pleasant and willing to resolve this matter.
I was refunded in full and without much hesitation.
[redacted]

Initial Business Response /* (1000, 5, 2016/02/22) */
We apologize on The Bricks behalf for all inconveniences and frustration this may have caused. Delivery is scheduled for February 27th 2016 on delivery with no delivery fees.

Our policy states Your redemption credit is available for up to 90 days after the expiration of the warranty...

period.The customer visited the store to make a purchase using their Full Circle Credit on boxing day ([redacted]) which the extended warranty wasn't expired. In this case, the ottoman chosen by the customer is advertised 229.97$, if they are still interested in purchasing the product we would be more than happy to offer it at 100.00$ + tax.

Hi Cordell,I am writing you in regards to my complaint# [redacted] ,I would like to update my case.I got a call from Brick Windsor on Friday march 3rd  ,they are willing to exchange the love seat  ,they told me it will deliveron Saturday march 11.But I want the brick to give us the surety  that they will give us 3 days to report any defectand 1 year warranty. I hope this time they won't deliver defected and damage furniture. Once I am satisfied I will close this case.thanks

Complaint: [redacted]
I am rejecting this response because:As soon as I receive the total refund ,I will update the Revdex.com file
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2016/05/10) */
Customer has been contacted by our store management, product was replaced under warranty - customer is happy with the outcome
Initial Consumer Rebuttal /* (2000, 11, 2016/05/11) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)

will call today

Complaint: [redacted]
I am rejecting this response because: the store person assured my wife that they would take back old furniture that is being replaced, and now they are going back on their word.  Why is it that they say something and later on retract what they assured us about.  This is what is causing so much hassles.  Regarding delivery of the 2 pending sofa sets, we accept the fact that shipment may be a little late, and we can afford to wait till last week of August or early September if need be.Thank you,
Sincerely,
[redacted]

We apologize on The Bricks behalf for all inconviniences and frustration this may have caused. We are presently waiting for new stock to be received from the manufacture which is scheduled to arrive approximately mid March. Once product has been received by the manufacture the brick in Lasalle will...

be in contact with the customer to confirm delivery exchange.

Initial Business Response /* (1000, 5, 2016/01/28) */
All necessary documents have been sent to the manufacture requesting return authorization as the customer is within the first year manufacture. [redacted] declined replacement. Customer needs to contact [redacted] directly at 1800-807-6777.
We...

apologize on The Bricks behalf for all inconveniences and frustration this may have caused.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you have passed all the information to [redacted] please provide details as [redacted] does not have any details of the file. According to them a visit from technician NEVER happened where as technician has visited us 4 times!!! since end of November and tried fixing the unit and it is still broken. and [redacted] denies having any such information.
Final Business Response /* (4000, 13, 2016/02/04) */
Information was reviewed with [redacted], all necessary comments have been keyed in their system. Customer just needs to provide their phone number at the time of their call which the customer service agent at [redacted] will be able to pull up all information. Technician from [redacted] would like to visit their home to assess, which customer declined. The first year warranty is offered by the manufacture. Please contact [redacted] to have them send a technician to assess and take decision.
Final Consumer Response /* (4200, 15, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am on phone with [redacted] as I wrote. THEY HAVE NO INFORMATION. Brick has not provided any information to [redacted] and this is getting out of hand completely. THIS IS THE WORST SERVICE FROM BRICK EVER. Why are you not able to provide us with a file number/Case number/ what phone number did you use??

Complaint: [redacted]
I am rejecting this response because: the store was to call back to confirm pick up at 2 locations, they have only confirmed the pick up of one location.  and they were to...

call today to confirm time of pick up and have not heard from them as of yet
Sincerely,
[redacted]

customer was given missing glass and a credit in their account for $100

Initial Business Response /* (1000, 5, 2016/04/07) */
We have contacted customer and offered her a credit to help pay for truck/movers to pick up and drop off since she loves outside our delivery zone and purchased clearance from our store to replace her items under warranty. Alternatively if this...

does not work we will offer her to reselect her item to something we can deliver from our distribution center. Customer will call us back friday with a decision.

Complaint: [redacted]
I am rejecting this response because: the reason this should not be rejected is what started out as a small tear (2-3 inches) was immediately reported but in the following 4 months it took for someone to come out it then became much worse. The lack of a timely inspection and having someone come out to view and properly repair my couch is what has caused my couch to become unusable. 
Sincerely,
[redacted]

Regional Operation Manager has reached out to [redacted] to address their concerns. We are sorry to hear of your disappointment with regards to a recent experience. On behalf of The Brick please accept our apologies for any inconveniences this situation may have caused. Sectional was picked up by the...

customer on September 19th 2017, and reported the following day they had the wrong side sectional as well there is some damage on the product. [redacted] For the above inconveniences we offered to process replacement and confirmed the exchange for September 22nd 2017 with delivery service at no extra cost to them.

Delivery drivers are unable to order parts, if customer requires parts, please call 1-866-748-6666 for parts team

Customer has not provided account number, phone number, or invoice number and we cannot locate the mentioned purchase without this information. Please provide more details so we may assist.