Complaint: ***
I am rejecting this response because I have attempted to contact *** *** via phone and email several times and have had not response Please see outline of communication and result in attached document
Sincerely,
*** ***
December 1, 2015Nita ***Revdex.comNorth Wabash Ave.,
Ste#2006Chicago, IL 60611Re: Carlos *** - #
10972036Dear Ms***:We have completed the
investigation of Mr***’s complaint regarding his refrigerator repair.First, we would like to
apologize to Mr
*** for failing his expectations in regard to his
refrigerator repairOur records show that Mr*** has had three repairs
completed to his refrigerator, primarily involving his icemaker. The last repair was completed on November 25,
2015, with the replacement of the filter housing and water valve. Furthermore, a review of the notes within our
service system does not show any documentation recommending a replacement. At this time, we are unable to provide Mr
*** with an exchange, but we have processed a one-year Repair Protection
Agreement (RPA) for his refrigerator; the coverage is to begin upon the
expiration of the manufacturer’s warranty on April 8, 2016. Thereby, providing Mr*** with an
extra year of coverage for any needed repairs and a replacement if it is determined
that his refrigerator cannot be repaired.
With that said, since we have completed the repair to Mr***’s refrigerator
and provided the aforementioned concession, we ask that this matter be closed.Again, we apologize to Mr
*** and we appreciate the opportunity to address this matter. Sincerely,Melissa ***Regulatory Complaints
Specialist
Complaint: ***
I am rejecting this response because: I was promised a credit card credit The Shop your way points that were awarded were not the promised credit Sears can say they were not surprise points, but I had gotten a message that they were and used them to buy tires for my carThey were not the full amount promised and I feel this proves my case Why would they credit an arbitrary amount that was not what was promised I have received the broiler pan I do not expect SEARS to keep the promise of the credit, they are not an honest company I will not deal with them again and I will be sure to share my experiences with family and friends
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/02/27) */
February 27,
***
***
We are working with *** on the repairs for his Kenmore Dryer
We apologize for the delay in responding to this complaintOur Sears service technician was able to confirm the drum in ***'s dryer was cracking at the weldWe are currently waiting the delivery of parts to complete the repair of ***'s Dryer at no cost to himIn the interim, should *** have any questions, he may contact me unit directly at ***
We apologize again and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
*** ***RevDex.comNorth Wabash Ave,
Ste#2006Chicago, IL 60611*** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears
Home Services and repairs to her portable air conditioner*** *** District
Service Manager from Sears Home Services approved the
authorization to replace *** *** portable air conditionerThat said, the
authorization is noted in our repair/replace system and is referenced under her
phone number ending in *** All *** *** needs to do is go to her local
Sears and advise her sales associate that her unit has been approved for
replacementThe sales associate will assist with processing the replacementSince
we have noted the authorization to replace *** *** portable air
conditioner, we ask that this complaint be closedWe apologize to *** *** and appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** ***
Initial Business Response /* (1000, 5, 2014/11/19) */
November 19,
***
***
***
***
***
***
We have completed the investigation of *** complaint regarding
her dissatisfaction with the loss of a $off coupon when her kmart.com order was cancelled
It is unfortunate that we failed *** expectations when she recently placed an order with KmartWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for reviewAdditionally, we sent an email directly to *** on November 19, 2014, to inform her that we issued a $eGift card to her via the email address she used to place her order*** can expect to receive her eGift card within hours and is welcome to reply to the email sent by our customer service advisor if she has any further questions about this issue or her refundAt this time, we can only reiterate that we truly regret any inconvenience she may have experiencedWe hope that in the future *** will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed since we have noted *** comments and the requested resolution has been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
***
***
***
***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** Dear *** *** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorI have emailed Mr*** and informed him
that we are not able to replace his refrigerator since it is no longer covered by the manufacturer’s warranty, nor is it covered by a Sears Protection AgreementThat said, I have placed a one year Repair Protection Agreement (RPA) on the refrigerator which will expire on January 4, I have asked Mr*** to schedule and have another service call on the refrigerator and if after service the unit fails and I can have a technician verify the failure, I will replace the unitSince we have provided Mr*** with a one year RPA to cover his refrigerator and have noted our additional request for service, we ask that this complaint be closed pending future contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
January 15, Nita *** Revdex.com North Wabash Ave., Ste*** Chicago, IL Re: Alic*** - # Dear Ms***: We have completed the investigation of Ms***’s rebuttal to our previous response Since Ms*** filed her follconcerns, the repair to her refrigerator has been completed. The technician returned to her home on January 15, 2016, and addressed the outstanding issues with the unit. Customer Advocate Barbara *** spoke with Ms*** after the technician left and she stated that the refrigerator was working. With that said, since we have completed the repair to Ms***’s refrigerator and documented her concerns with the repair process, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist
April 12, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 *** *** * *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her allegation that her
refund was taken by a Kmart associate and her request to still receive a refund of $277.90. The store does not recall *** *** bringing her concerns to their attention until approximately DecemberRegardless though of whether it was months later, as *** *** indicates in her version of events or months later, we feel she waited too long to bring forth these allegationsIt was her responsibility to review the refund receipt provided to her, and that receipt showed she had been refunded in cashWe do this because with debit card purchases, they are the same as cash or check and our system recognizes them as that; it will not allow us to credit these back to a card. So for debit cards we issue a refund in cash, or if it is for a large amount, we send a mailed bank check With that said, the receipt clearly denotes the tender and if *** *** had looked at it, she would have seen that she was refunded in cashIn that way if she did not receive cash, she could have said something right thenSince she waited so long before she said something to the store, at that time they could only go by the over/short logs and the logs do not show there was an overage that day, which would normally be the case if a refund was not given out after being processed*** *** then feels that this meant the cashier took this money, but this is unsubstantiated, plus there were no prior complaints of this happening from other customers that also received debit card refunds via cashUnfortunately we were unable to review any video, again, because too much time had passed and we could not interview the associate because she was no longer working at that storeGenerally any questions regarding over/shorts and/or any allegations regarding theft, are made within a day or so, and that way we have a better chance to conduct an in-depth investigation In the absence of that, since our records show that we refunded *** *** in cash, and she has not presented any proof to substantiate her contention otherwise, we are unable to issue her a second refund and have therefore closed our file. We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory Complaints*** *** *** ***
Complaint: ***
I am rejecting this response because: I was not made aware of their return policy. I did not see what Sears claims is their return policy posted at every register. Their sales associate did not make me aware. Unlike most stores the return policy is not clearly printed on the receipt.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Sears got back to me and revised the response to be the replacement cost of the unit in the form of a Sears not to exceed amount of $479.99. I accepted that settlement and have acquired a new vacuum using that voucher. I am satisfied that Sears has resolved my issue. There is no warranty on the new unit since it is a strict replacement of the original and there was no warranty left on the old unit.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Although it is nice that the business did contact me to resolve a recent problem involving (screwdrivers as mentioned) my complaint is not solely based on this most recent issueI have on more than a dozen times had *** tools that were damaged and in need repair or replacement only to be turned away by the associates as well as managementMost of the time the responses coming from the associates/managers are that *** Tools are not being covered by the waranty now unless a receipt is provided, or *** Tools carry now warranty if they have any rust on them as they consider that misuse/abuse brought on by the consumerMany of the original *** tools have been discontinued and are not being exchanged for similar/like tools, The vast majority of *** tools are now being produced in China instead of the USA which has greatly lowered the integrity of the tools in both name and performance as the metals used in production are weaker and the tools are not produced to the same standards as the originally wereThe simple fact that the "FOREVER WARANTY" has been tested and found to be inaccurate on so many occasions and by so many individuals has proved that the company is falsely misleading consumers into believing that if they buy a *** tool then they will have no issues or problems with exchanging it for a new item or having the old item repaired at no additional costThis is simply not true anymore and the very very large collection of *** tools that I currently own are not worthy of the name anymoreI will continue to pursue this complaintAs I am now gathering a current inventory of all my *** ToolsAs well as contacting other parties (fellow mechanics/machinist/farmers/etcfrom across the country as it appears that I am not the only person having issues with the *** Exchange Policy
Sincerely,
*** ***
February 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our customer
service and non-receipt of a refund for her returned kmart.com order It is unfortunate that we failed Ms*** expectations when she recently placed an order with KmartWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, *** ***, Manager for Kmart Store ***, contacted Ms*** directly to discuss her concerns. At that time, Ms*** confirmed that she had received the refund for her order. Ms*** is welcome to contact *** *** ** *** *** ** *** *** if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding a dishwasher purchased from Sears*** *** notes in his
complaint that his dishwasher has not worked the majority of the time that he has owned itThe dishwasher was installed in November and the first time we heard from *** *** was in December If the unit was not working for the majority of the time it was owned, we don’t understand why we weren’t contacted while the dishwasher was still under warrantyThat said, notes from our service system indicate that *** *** dishwasher was not fully accessible to the technician who was dispatched to the homePer the terms and conditions of the Master Protection Agreement (MPA), it is a consumer’s responsibility to ensure that a covered item is easily accessibleThe MPA states verbatim: SAFETY AND ACCESSIBILITYIn the event that Sears Repair determines that it cannot service your Covered Product due to poor accessibility or unsafe working conditions or that it cannot restore your Covered Product to safe working conditions due to reasons beyond the scope of this Agreement, such as, but not limited to, code violations, improper storage, improper installation that was not performed or authorized by Sears, use or movement of the product or equipment, including the failure to follow the owner’s manual instructions including the failure to place the product or equipment in an area that complies with the manufacturer's published space or environmental requirements, Sears Repair will not be required to proceed until you remedy the applicable causeIn order for us to provide the quality service you expect, you should cooperate fully with the service technician while in your home; provide a safe, non-threatening environment and clear access to the Covered ProductFailure to comply with these conditions may be cause for cancellation of this AgreementThat said, *** *** requests a refund of the purchase price of his dishwasher as well as a refund for the MPAWe feel it is important to remind *** *** that he had days in which to return the dishwasher for a full refundSince we are now almost months past the time in which the dishwasher was eligible to be returned for a refund, we will not be providing a refund to *** ***The MPA is in force until November 25, 2019, if *** *** wants to cancel the remainder of his MPA, he can contact our service contracts office at *** to discuss a prorated refundThat said, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
March 7,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*
Dear *** ***
We have completed the investigation of Ms*** rebuttal regarding her recent visit to one of our auto centers
We have received Ms*** rebuttal and do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied with the service she received, we are unable to grant her request for additional compensation. Due to the nature of Ms*** concerns, we opened a claim with ***, our third-party claims adjusterThe claim was denied as it was found that there was no wrongdoing on behalf of Sears. As clarification, once the claimant has been assigned a claim number through ***, they provide an official response representing Sears. *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer’s claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon ***’s actions; their decision on any claim is final. Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In Ms*** case we do apologize that we failed her expectations, but we feel that refunding $fopr the coolant exchangeis relative to the circumstances and our decision is final.
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Complaint: ***
I am rejecting this response because:*** *** is quite correct contained with in the email is the statement Sears "shall not be held liable for errors commissions in pricing" however that same statement goes on to say "in the event of an error, we will make every effort to accommodate our customer" - with the response received I do not feel that they have even come close to achieving such.Please note that being kept on hold for nearly an hour and then hung up on was not even addressed.I still believe a company such as Sears should stand by prices published and in my opinion am surprized at the poor customer service received in this matter to date
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/11/17) */
Contact Name and Title: ***
November 17,
***
***
***
***
***
***
We have completed our
investigation *** complaint regarding his dissatisfaction with Sears Home Services
First, we would like to apologize to *** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure *** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe have forwarded ***concerns to the District Service Manager for review and are confident that the customer service/repair issues in question will be thoroughly addressedAlthough *** was scheduled for service on November 15, 2014, the appointment was canceled as *** advised that he was seeking repair through another service providerAlthough*** experience with Sears Home Services was disappointing, we hope that he will give us another opportunity in the future to provide a more satisfying customer service experience if any repair issues should ariseIn the interim, our records show that Customer Solutions, our escalated customer service group, processed a refund for $on November 16, 2014, which should be received by *** within the next two weeksAs a final conciliatory gesture, our office processed a second refund for $75.00, bringing *** total refund to $205.26, the amount he originally paid*** should be receiving the second check within the next two weeks as wellSince it is our understanding that *** no longer requires any assistance, and we are providing him with a full refund, we ask to have this matter closed
Again, we apologize to *** and we appreciate the opportunity to address this matter
***
***
***
Consumer Response /* (3000, 14, 2014/12/12) */
Was promised that checks to cover the full amount of the "repairs" would be sent and I would have them within weeksIt is now over weeks and still have gotten o checks, nor further notification about this issue
Business Response /* (4000, 19, 2014/12/31) */
December 29,
***
***
***
***
***
***
We have completed the investigation of *** rebuttal to our previous response
Upon receiving *** follconcerns, we contacted our Accounting Department to research the checks in questionThey confirmed that both checks were processed and mailed in November of 2014; however, neither had been cashedTherefore, they place a stop-payment on both checksThe check for $was reissued on December 15, 2014, and should be received shortlyThe check for $was reissued on December 25, 2014, and should be received by *** within the next two weeksBoth of these checks were mailed to *** ***Since we have reissued the checks that *** did not receive, we ask that this matter be closed
Again, we apologize to *** and we appreciate the opportunity to address this matter,
Sincerely,
***
***
Business Response /* (2000, 21, 2014/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the latest checks, so do not know what happened to the original checks as there is no one else here that picks up the mailThanks for finally getting this settled
Complaint: ***
I am rejecting this response because:By Not accepting Sears response:They have to understand that this was to be a gift for my husband on ChristmasI (*** ** ***) feel that I had to go out of my way to try to get the correct gift here before ChristmasThis is how it went, timeline below.1) Opened up the box to find out that what I ordered (*** *** TV) was a pair of headphones.2) Took box with return paper and item to Sears (*** *** ***) miles round trip.3) 1st salesperson was very understanding and advised me that I needed to take the item to the electronics department4) Went to the electronics department, waited at the counter for about minutes, while a salesperson passed by me twice not asking if they could help me.5) So got tired of waiting and went looking for the person that had passed by meWhen I asked him if he could help, he said he would send someone over.6) Had a short wait for her to show up, and I explained my situation to her.7) Her response, “So what headphones did you order”… ME “I didn’t order headphones, just like I explained to you”.8) Her: “I can’t exchange a $item for a $itemME “Follow the instruction on the return slip”.9) She told me to wait (another minutes), she advises me the her supervisor said “I can’t do anything for you, because this will toss of our inventory”.10) I left the store very upsetThey didn’t even try to help.11) Came home and called Sears.com12) Explained my situation with her.13) Her: “Take the item to the store for return and or credit.,14) ME: “Already done that”15) Her: “Then you will have to send the item back to us and a credit will be given and you can reorder with a 10% discount”16) ME; “Will I get the item before Christmas”?17) Her: ”I would think so but cannot guarantee it”.18) ME: “We have another store here in ** ***, let me call them and see if they can help”.19) Her: “I’m sending you a return label by e-mail”End of conversation.20) Next morning, Called the Sears store (*** *** Mall) mile round trip.21) Called the electronics department, talked to a gentleman by the name of ***After I explained the situation to him, he said he was not sure if they could help outForwarded my call to customer service Lady.22) I then explained to her my situationShe said that she was sorry for the mix up and told me that she would get the Assistant Manager on the Phone23) ***s (Assistant Manager) got on the phoneI explained to him24) He said he would call Sears.com and find out what he could do.25) About half an hour later, I got voicemail from ***Telling me that he spoke with sears.com and would be able to help me out26) Drove there, and peter told me that he would go get ***. Came back and said he was helping out another customer.27) So I waited a good minutes to an hour, when he could finally help me.28) So he told me that he did not have the *** *** TV in the store, and it showed that they would not be getting that item until February.29) But said that he could go ahead and give me a credit and then reorder from sears.com the *** *** TV, that way I could get it before Christmas30) I told him that was great.31) He first rang up the return as cash return, so he had to void that entry.32) He rang it up the second time, but came back and denied the credit33) *** then called sears.com to see how he could handle this situation.34) *** then told me that they wanted to talk to me35) I got on the phone and the man there told me that I have to send back the item so I could get the credit36) I told him, there was only days before ChristmasHe said the a credit should be in my bank within to business days.37) I told them that this was a gift for Christmas and I won’t be able to receive this before then.38) He apologized and told me he was passing me on to his supervisor.39) She got on the phone, she looked up my order #, told me that a return label would be sent to meAnd that I would have to return the item before they would give me creditAnd after credit was given, I could reorder with a 15% discount.40) I told her then it would be to late for my husband’s Christmas gift.41) She told me, she could take another order over the phone right now.42) ME…how when you have my moneyI don’t have the money in the bank to reorder another *** *** TV.43) She says I can reorder for you right now and can give you the 15% discount.44) ME… ARE YOU KIDDING, YOU HAVE MY MONEY, YOU HAVE MY ITEM, I DON’T HAVE MY MONEY, AND I DON’T HAVE THE ITEM I ORDERED. THIS IS MY HUSBAND’S CHRISTMAS GIFT. 45) She says wait for the return label, send back the itemOnce item has been returned , a credit will be given46) Can this all happen before Christmas.47) Her, you will need to send item backShe hung up48) Me….I was very emotional shaking and crying*** said that he was very sorry that he could not help me. 49) I was embarrassed because in the state I was inThis happened in front of salespeople and customers50) ALL THIS COULD HAVE BEEN AVOIDED IF THEY WOULD OF JUST SENT ME THE CORRECT ITEM AGAINTHE STORE COULD OF KEPT THE ITEM THEY SENT TO MAKE SURE THAT IT WOULD HAVE BEEN SENT BACK51) AND SINCE I HAD NO MONEY IN THE BANK, I WAS UNABLE TO GET MY HUSBAND A GIFT FOR CHRISTMAS52) THANK YOU SEARS.COM
Sincerely,
*** ***
January 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr* *** complaint regarding the pricing of an
item he saw As clarification, while we strive to provide our Sears.com customers with accurate information, including pricing, availability, and product description on all products available on Sears.com, whether directly through our listings or those of our third-party Marketplace vendors, with any online site there might be times that an error could occurShould we uncover a pricing error, and an order was actually placed for the incorrect amount, we attempt to email the customer as soon as possible, and then we cancel and refund the order. For store piitems, we notify the store of pick up that these prices were errors and will not be honored, so they can cancel the sale at their store If the item was never ordered, then all requests to honor the incorrect price would not be granted We also make every effort to fix the error as soon as possible since it does us no favors to have customers placing orders that will just have to be canceled; it only disappoints them and causes extra work with no sale at the end for usThere is absolutely no benefit to us to have these errors occur, which is why we try to minimize the chance as much as possible and why we have software that helps us identify when one occursIn some instances where it appears the error has not been corrected in a timely manner, it is because the consumer may be viewing an older, “cached” version saved in the computer’s databaseThis is designated by the settings in the internet browser being usedIf the price has since been corrected though, it will show in the cart once added as this is a new page that would not have previously been cached In Mr* *** case, it seems that the price was not put in correctly due to human error; the decimal point was put in the wrong place and one of the nines form the price was accidentally left offThe same in a different color is noted with the correct priceThe grill is on sale for $1249.99, but it erroneously noted $124.99; this was an obvious error Per our terms and conditions, we are within our rights to cancel an order containing such an errorIf this order is shipped prior to our noticing the error, then we are not obligated to honor such an inaccuracy either If Mr*** would like to view the most up-to-date full version of our terms and conditions, she can access the page with this link: http://www.sears.com/en_us/customer-service/policies/terms-of-use.htmlWe have also included below a small excerpt specifically regarding pricing errors: “Pricing errors may occur on the Sears Site from time to time, on items sold by Sears, or items sold by third party sellers on Sears MarketplaceSears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an errorSears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from SearsAny payments you make to Sears for orders that are cancelled due to pricing errors will be refunded.” With that said, we are not obligated to honor Mr* *** request to honor the wrong price As an alternative, we are willing to discount the correct cost of the grill by 15% as a courtesyShould Mr*** wish to accept, he may contact me during business hours and within business days via email at *** Since our response is just in accordance with the posted terms and conditions that govern our website, we are unable to honor her request to provide the merchandise for the incorrect priceAs this decision is commensurate to the circumstances, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** Email: ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his dishwasherRepairs to
Mr*** dishwasher were completed on February 1, 2016, when a new control panel and switch were installedThe unit was tested and was found to be operating as designedI have been in communication with Mr*** and he has confirmed that the dishwasher is operating correctly. I have processed and Mr*** is expecting to receive a $Sears gift card that should be received within the next hoursMoving forward, if Mr*** has any additional concerns he can call or email me as he has my contact infoThat said we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Complaint: ***
I am rejecting this response because I have attempted to contact *** *** via phone and email several times and have had not response Please see outline of communication and result in attached document
Sincerely,
*** ***
December 1, 2015Nita ***Revdex.comNorth Wabash Ave.,
Ste#2006Chicago, IL 60611Re: Carlos *** - #
10972036Dear Ms***:We have completed the
investigation of Mr***’s complaint regarding his refrigerator repair.First, we would like to
apologize to Mr
*** for failing his expectations in regard to his
refrigerator repairOur records show that Mr*** has had three repairs
completed to his refrigerator, primarily involving his icemaker. The last repair was completed on November 25,
2015, with the replacement of the filter housing and water valve. Furthermore, a review of the notes within our
service system does not show any documentation recommending a replacement. At this time, we are unable to provide Mr
*** with an exchange, but we have processed a one-year Repair Protection
Agreement (RPA) for his refrigerator; the coverage is to begin upon the
expiration of the manufacturer’s warranty on April 8, 2016. Thereby, providing Mr*** with an
extra year of coverage for any needed repairs and a replacement if it is determined
that his refrigerator cannot be repaired.
With that said, since we have completed the repair to Mr***’s refrigerator
and provided the aforementioned concession, we ask that this matter be closed.Again, we apologize to Mr
*** and we appreciate the opportunity to address this matter. Sincerely,Melissa ***Regulatory Complaints
Specialist
Complaint: ***
I am rejecting this response because: I was promised a credit card credit The Shop your way points that were awarded were not the promised credit Sears can say they were not surprise points, but I had gotten a message that they were and used them to buy tires for my carThey were not the full amount promised and I feel this proves my case Why would they credit an arbitrary amount that was not what was promised I have received the broiler pan I do not expect SEARS to keep the promise of the credit, they are not an honest company I will not deal with them again and I will be sure to share my experiences with family and friends
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/02/27) */
February 27,
***
***
We are working with *** on the repairs for his Kenmore Dryer
We apologize for the delay in responding to this complaintOur Sears service technician was able to confirm the drum in ***'s dryer was cracking at the weldWe are currently waiting the delivery of parts to complete the repair of ***'s Dryer at no cost to himIn the interim, should *** have any questions, he may contact me unit directly at ***
We apologize again and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
*** ***RevDex.comNorth Wabash Ave,
Ste#2006Chicago, IL 60611*** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears
Home Services and repairs to her portable air conditioner*** *** District
Service Manager from Sears Home Services approved the
authorization to replace *** *** portable air conditionerThat said, the
authorization is noted in our repair/replace system and is referenced under her
phone number ending in *** All *** *** needs to do is go to her local
Sears and advise her sales associate that her unit has been approved for
replacementThe sales associate will assist with processing the replacementSince
we have noted the authorization to replace *** *** portable air
conditioner, we ask that this complaint be closedWe apologize to *** *** and appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** ***
Initial Business Response /* (1000, 5, 2014/11/19) */
November 19,
***
***
***
***
***
***
We have completed the investigation of *** complaint regarding
her dissatisfaction with the loss of a $off coupon when her kmart.com order was cancelled
It is unfortunate that we failed *** expectations when she recently placed an order with KmartWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for reviewAdditionally, we sent an email directly to *** on November 19, 2014, to inform her that we issued a $eGift card to her via the email address she used to place her order*** can expect to receive her eGift card within hours and is welcome to reply to the email sent by our customer service advisor if she has any further questions about this issue or her refundAt this time, we can only reiterate that we truly regret any inconvenience she may have experiencedWe hope that in the future *** will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed since we have noted *** comments and the requested resolution has been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
***
***
***
***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** Dear *** *** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorI have emailed Mr*** and informed him
that we are not able to replace his refrigerator since it is no longer covered by the manufacturer’s warranty, nor is it covered by a Sears Protection AgreementThat said, I have placed a one year Repair Protection Agreement (RPA) on the refrigerator which will expire on January 4, I have asked Mr*** to schedule and have another service call on the refrigerator and if after service the unit fails and I can have a technician verify the failure, I will replace the unitSince we have provided Mr*** with a one year RPA to cover his refrigerator and have noted our additional request for service, we ask that this complaint be closed pending future contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
January 15, Nita *** Revdex.com North Wabash Ave., Ste*** Chicago, IL Re: Alic*** - # Dear Ms***: We have completed the investigation of Ms***’s rebuttal to our previous response Since Ms*** filed her follconcerns, the repair to her refrigerator has been completed. The technician returned to her home on January 15, 2016, and addressed the outstanding issues with the unit. Customer Advocate Barbara *** spoke with Ms*** after the technician left and she stated that the refrigerator was working. With that said, since we have completed the repair to Ms***’s refrigerator and documented her concerns with the repair process, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist
April 12, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 *** *** * *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her allegation that her
refund was taken by a Kmart associate and her request to still receive a refund of $277.90. The store does not recall *** *** bringing her concerns to their attention until approximately DecemberRegardless though of whether it was months later, as *** *** indicates in her version of events or months later, we feel she waited too long to bring forth these allegationsIt was her responsibility to review the refund receipt provided to her, and that receipt showed she had been refunded in cashWe do this because with debit card purchases, they are the same as cash or check and our system recognizes them as that; it will not allow us to credit these back to a card. So for debit cards we issue a refund in cash, or if it is for a large amount, we send a mailed bank check With that said, the receipt clearly denotes the tender and if *** *** had looked at it, she would have seen that she was refunded in cashIn that way if she did not receive cash, she could have said something right thenSince she waited so long before she said something to the store, at that time they could only go by the over/short logs and the logs do not show there was an overage that day, which would normally be the case if a refund was not given out after being processed*** *** then feels that this meant the cashier took this money, but this is unsubstantiated, plus there were no prior complaints of this happening from other customers that also received debit card refunds via cashUnfortunately we were unable to review any video, again, because too much time had passed and we could not interview the associate because she was no longer working at that storeGenerally any questions regarding over/shorts and/or any allegations regarding theft, are made within a day or so, and that way we have a better chance to conduct an in-depth investigation In the absence of that, since our records show that we refunded *** *** in cash, and she has not presented any proof to substantiate her contention otherwise, we are unable to issue her a second refund and have therefore closed our file. We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory Complaints*** *** *** ***
Complaint: ***
I am rejecting this response because: I was not made aware of their return policy. I did not see what Sears claims is their return policy posted at every register. Their sales associate did not make me aware. Unlike most stores the return policy is not clearly printed on the receipt.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Sears got back to me and revised the response to be the replacement cost of the unit in the form of a Sears not to exceed amount of $479.99. I accepted that settlement and have acquired a new vacuum using that voucher. I am satisfied that Sears has resolved my issue. There is no warranty on the new unit since it is a strict replacement of the original and there was no warranty left on the old unit.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Although it is nice that the business did contact me to resolve a recent problem involving (screwdrivers as mentioned) my complaint is not solely based on this most recent issueI have on more than a dozen times had *** tools that were damaged and in need repair or replacement only to be turned away by the associates as well as managementMost of the time the responses coming from the associates/managers are that *** Tools are not being covered by the waranty now unless a receipt is provided, or *** Tools carry now warranty if they have any rust on them as they consider that misuse/abuse brought on by the consumerMany of the original *** tools have been discontinued and are not being exchanged for similar/like tools, The vast majority of *** tools are now being produced in China instead of the USA which has greatly lowered the integrity of the tools in both name and performance as the metals used in production are weaker and the tools are not produced to the same standards as the originally wereThe simple fact that the "FOREVER WARANTY" has been tested and found to be inaccurate on so many occasions and by so many individuals has proved that the company is falsely misleading consumers into believing that if they buy a *** tool then they will have no issues or problems with exchanging it for a new item or having the old item repaired at no additional costThis is simply not true anymore and the very very large collection of *** tools that I currently own are not worthy of the name anymoreI will continue to pursue this complaintAs I am now gathering a current inventory of all my *** ToolsAs well as contacting other parties (fellow mechanics/machinist/farmers/etcfrom across the country as it appears that I am not the only person having issues with the *** Exchange Policy
Sincerely,
*** ***
February 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our customer
service and non-receipt of a refund for her returned kmart.com order It is unfortunate that we failed Ms*** expectations when she recently placed an order with KmartWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, *** ***, Manager for Kmart Store ***, contacted Ms*** directly to discuss her concerns. At that time, Ms*** confirmed that she had received the refund for her order. Ms*** is welcome to contact *** *** ** *** *** ** *** *** if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding a dishwasher purchased from Sears*** *** notes in his
complaint that his dishwasher has not worked the majority of the time that he has owned itThe dishwasher was installed in November and the first time we heard from *** *** was in December If the unit was not working for the majority of the time it was owned, we don’t understand why we weren’t contacted while the dishwasher was still under warrantyThat said, notes from our service system indicate that *** *** dishwasher was not fully accessible to the technician who was dispatched to the homePer the terms and conditions of the Master Protection Agreement (MPA), it is a consumer’s responsibility to ensure that a covered item is easily accessibleThe MPA states verbatim: SAFETY AND ACCESSIBILITYIn the event that Sears Repair determines that it cannot service your Covered Product due to poor accessibility or unsafe working conditions or that it cannot restore your Covered Product to safe working conditions due to reasons beyond the scope of this Agreement, such as, but not limited to, code violations, improper storage, improper installation that was not performed or authorized by Sears, use or movement of the product or equipment, including the failure to follow the owner’s manual instructions including the failure to place the product or equipment in an area that complies with the manufacturer's published space or environmental requirements, Sears Repair will not be required to proceed until you remedy the applicable causeIn order for us to provide the quality service you expect, you should cooperate fully with the service technician while in your home; provide a safe, non-threatening environment and clear access to the Covered ProductFailure to comply with these conditions may be cause for cancellation of this AgreementThat said, *** *** requests a refund of the purchase price of his dishwasher as well as a refund for the MPAWe feel it is important to remind *** *** that he had days in which to return the dishwasher for a full refundSince we are now almost months past the time in which the dishwasher was eligible to be returned for a refund, we will not be providing a refund to *** ***The MPA is in force until November 25, 2019, if *** *** wants to cancel the remainder of his MPA, he can contact our service contracts office at *** to discuss a prorated refundThat said, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
March 7,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*
Dear *** ***
We have completed the investigation of Ms*** rebuttal regarding her recent visit to one of our auto centers
We have received Ms*** rebuttal and do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied with the service she received, we are unable to grant her request for additional compensation. Due to the nature of Ms*** concerns, we opened a claim with ***, our third-party claims adjusterThe claim was denied as it was found that there was no wrongdoing on behalf of Sears. As clarification, once the claimant has been assigned a claim number through ***, they provide an official response representing Sears. *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer’s claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon ***’s actions; their decision on any claim is final. Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In Ms*** case we do apologize that we failed her expectations, but we feel that refunding $fopr the coolant exchangeis relative to the circumstances and our decision is final.
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Complaint: ***
I am rejecting this response because:*** *** is quite correct contained with in the email is the statement Sears "shall not be held liable for errors commissions in pricing" however that same statement goes on to say "in the event of an error, we will make every effort to accommodate our customer" - with the response received I do not feel that they have even come close to achieving such.Please note that being kept on hold for nearly an hour and then hung up on was not even addressed.I still believe a company such as Sears should stand by prices published and in my opinion am surprized at the poor customer service received in this matter to date
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/11/17) */
Contact Name and Title: ***
November 17,
***
***
***
***
***
***
We have completed our
investigation *** complaint regarding his dissatisfaction with Sears Home Services
First, we would like to apologize to *** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure *** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe have forwarded ***concerns to the District Service Manager for review and are confident that the customer service/repair issues in question will be thoroughly addressedAlthough *** was scheduled for service on November 15, 2014, the appointment was canceled as *** advised that he was seeking repair through another service providerAlthough*** experience with Sears Home Services was disappointing, we hope that he will give us another opportunity in the future to provide a more satisfying customer service experience if any repair issues should ariseIn the interim, our records show that Customer Solutions, our escalated customer service group, processed a refund for $on November 16, 2014, which should be received by *** within the next two weeksAs a final conciliatory gesture, our office processed a second refund for $75.00, bringing *** total refund to $205.26, the amount he originally paid*** should be receiving the second check within the next two weeks as wellSince it is our understanding that *** no longer requires any assistance, and we are providing him with a full refund, we ask to have this matter closed
Again, we apologize to *** and we appreciate the opportunity to address this matter
***
***
***
Consumer Response /* (3000, 14, 2014/12/12) */
Was promised that checks to cover the full amount of the "repairs" would be sent and I would have them within weeksIt is now over weeks and still have gotten o checks, nor further notification about this issue
Business Response /* (4000, 19, 2014/12/31) */
December 29,
***
***
***
***
***
***
We have completed the investigation of *** rebuttal to our previous response
Upon receiving *** follconcerns, we contacted our Accounting Department to research the checks in questionThey confirmed that both checks were processed and mailed in November of 2014; however, neither had been cashedTherefore, they place a stop-payment on both checksThe check for $was reissued on December 15, 2014, and should be received shortlyThe check for $was reissued on December 25, 2014, and should be received by *** within the next two weeksBoth of these checks were mailed to *** ***Since we have reissued the checks that *** did not receive, we ask that this matter be closed
Again, we apologize to *** and we appreciate the opportunity to address this matter,
Sincerely,
***
***
Business Response /* (2000, 21, 2014/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the latest checks, so do not know what happened to the original checks as there is no one else here that picks up the mailThanks for finally getting this settled
Complaint: ***
I am rejecting this response because:By Not accepting Sears response:They have to understand that this was to be a gift for my husband on ChristmasI (*** ** ***) feel that I had to go out of my way to try to get the correct gift here before ChristmasThis is how it went, timeline below.1) Opened up the box to find out that what I ordered (*** *** TV) was a pair of headphones.2) Took box with return paper and item to Sears (*** *** ***) miles round trip.3) 1st salesperson was very understanding and advised me that I needed to take the item to the electronics department4) Went to the electronics department, waited at the counter for about minutes, while a salesperson passed by me twice not asking if they could help me.5) So got tired of waiting and went looking for the person that had passed by meWhen I asked him if he could help, he said he would send someone over.6) Had a short wait for her to show up, and I explained my situation to her.7) Her response, “So what headphones did you order”… ME “I didn’t order headphones, just like I explained to you”.8) Her: “I can’t exchange a $item for a $itemME “Follow the instruction on the return slip”.9) She told me to wait (another minutes), she advises me the her supervisor said “I can’t do anything for you, because this will toss of our inventory”.10) I left the store very upsetThey didn’t even try to help.11) Came home and called Sears.com12) Explained my situation with her.13) Her: “Take the item to the store for return and or credit.,14) ME: “Already done that”15) Her: “Then you will have to send the item back to us and a credit will be given and you can reorder with a 10% discount”16) ME; “Will I get the item before Christmas”?17) Her: ”I would think so but cannot guarantee it”.18) ME: “We have another store here in ** ***, let me call them and see if they can help”.19) Her: “I’m sending you a return label by e-mail”End of conversation.20) Next morning, Called the Sears store (*** *** Mall) mile round trip.21) Called the electronics department, talked to a gentleman by the name of ***After I explained the situation to him, he said he was not sure if they could help outForwarded my call to customer service Lady.22) I then explained to her my situationShe said that she was sorry for the mix up and told me that she would get the Assistant Manager on the Phone23) ***s (Assistant Manager) got on the phoneI explained to him24) He said he would call Sears.com and find out what he could do.25) About half an hour later, I got voicemail from ***Telling me that he spoke with sears.com and would be able to help me out26) Drove there, and peter told me that he would go get ***. Came back and said he was helping out another customer.27) So I waited a good minutes to an hour, when he could finally help me.28) So he told me that he did not have the *** *** TV in the store, and it showed that they would not be getting that item until February.29) But said that he could go ahead and give me a credit and then reorder from sears.com the *** *** TV, that way I could get it before Christmas30) I told him that was great.31) He first rang up the return as cash return, so he had to void that entry.32) He rang it up the second time, but came back and denied the credit33) *** then called sears.com to see how he could handle this situation.34) *** then told me that they wanted to talk to me35) I got on the phone and the man there told me that I have to send back the item so I could get the credit36) I told him, there was only days before ChristmasHe said the a credit should be in my bank within to business days.37) I told them that this was a gift for Christmas and I won’t be able to receive this before then.38) He apologized and told me he was passing me on to his supervisor.39) She got on the phone, she looked up my order #, told me that a return label would be sent to meAnd that I would have to return the item before they would give me creditAnd after credit was given, I could reorder with a 15% discount.40) I told her then it would be to late for my husband’s Christmas gift.41) She told me, she could take another order over the phone right now.42) ME…how when you have my moneyI don’t have the money in the bank to reorder another *** *** TV.43) She says I can reorder for you right now and can give you the 15% discount.44) ME… ARE YOU KIDDING, YOU HAVE MY MONEY, YOU HAVE MY ITEM, I DON’T HAVE MY MONEY, AND I DON’T HAVE THE ITEM I ORDERED. THIS IS MY HUSBAND’S CHRISTMAS GIFT. 45) She says wait for the return label, send back the itemOnce item has been returned , a credit will be given46) Can this all happen before Christmas.47) Her, you will need to send item backShe hung up48) Me….I was very emotional shaking and crying*** said that he was very sorry that he could not help me. 49) I was embarrassed because in the state I was inThis happened in front of salespeople and customers50) ALL THIS COULD HAVE BEEN AVOIDED IF THEY WOULD OF JUST SENT ME THE CORRECT ITEM AGAINTHE STORE COULD OF KEPT THE ITEM THEY SENT TO MAKE SURE THAT IT WOULD HAVE BEEN SENT BACK51) AND SINCE I HAD NO MONEY IN THE BANK, I WAS UNABLE TO GET MY HUSBAND A GIFT FOR CHRISTMAS52) THANK YOU SEARS.COM
Sincerely,
*** ***
January 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr* *** complaint regarding the pricing of an
item he saw As clarification, while we strive to provide our Sears.com customers with accurate information, including pricing, availability, and product description on all products available on Sears.com, whether directly through our listings or those of our third-party Marketplace vendors, with any online site there might be times that an error could occurShould we uncover a pricing error, and an order was actually placed for the incorrect amount, we attempt to email the customer as soon as possible, and then we cancel and refund the order. For store piitems, we notify the store of pick up that these prices were errors and will not be honored, so they can cancel the sale at their store If the item was never ordered, then all requests to honor the incorrect price would not be granted We also make every effort to fix the error as soon as possible since it does us no favors to have customers placing orders that will just have to be canceled; it only disappoints them and causes extra work with no sale at the end for usThere is absolutely no benefit to us to have these errors occur, which is why we try to minimize the chance as much as possible and why we have software that helps us identify when one occursIn some instances where it appears the error has not been corrected in a timely manner, it is because the consumer may be viewing an older, “cached” version saved in the computer’s databaseThis is designated by the settings in the internet browser being usedIf the price has since been corrected though, it will show in the cart once added as this is a new page that would not have previously been cached In Mr* *** case, it seems that the price was not put in correctly due to human error; the decimal point was put in the wrong place and one of the nines form the price was accidentally left offThe same in a different color is noted with the correct priceThe grill is on sale for $1249.99, but it erroneously noted $124.99; this was an obvious error Per our terms and conditions, we are within our rights to cancel an order containing such an errorIf this order is shipped prior to our noticing the error, then we are not obligated to honor such an inaccuracy either If Mr*** would like to view the most up-to-date full version of our terms and conditions, she can access the page with this link: http://www.sears.com/en_us/customer-service/policies/terms-of-use.htmlWe have also included below a small excerpt specifically regarding pricing errors: “Pricing errors may occur on the Sears Site from time to time, on items sold by Sears, or items sold by third party sellers on Sears MarketplaceSears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an errorSears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from SearsAny payments you make to Sears for orders that are cancelled due to pricing errors will be refunded.” With that said, we are not obligated to honor Mr* *** request to honor the wrong price As an alternative, we are willing to discount the correct cost of the grill by 15% as a courtesyShould Mr*** wish to accept, he may contact me during business hours and within business days via email at *** Since our response is just in accordance with the posted terms and conditions that govern our website, we are unable to honor her request to provide the merchandise for the incorrect priceAs this decision is commensurate to the circumstances, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** Email: ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his dishwasherRepairs to
Mr*** dishwasher were completed on February 1, 2016, when a new control panel and switch were installedThe unit was tested and was found to be operating as designedI have been in communication with Mr*** and he has confirmed that the dishwasher is operating correctly. I have processed and Mr*** is expecting to receive a $Sears gift card that should be received within the next hoursMoving forward, if Mr*** has any additional concerns he can call or email me as he has my contact infoThat said we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***