Complaint: ***
I am rejecting this response because: I am very fluent in the English language and I can perfectly understand it I was a federal employee for years where all business is conducted in English. It is completely that the advertisement advised that the free delivery offer did not apply to Puerto RicoIn addition, it makes no sense at all since distances in a x mi island are always shorter than distances in the continental USAThe only reason why I purchased the washer and dryer was because of this free delivery offerSears charges about $for a delivery in PRI want this money to be reimbursed to me because the advertisement never explained that PR was an exception to the offerSears must know that most people in PR are subscribed to cable tv, so they must be aware that there is no reason for us to believe that the offers are not available in PR because this would be a discriminatory practice They must CLEARLY specify this exception which they did not do in this caseAgain, I am requesting that the delivery payment be reimbursed to me and, more importantly, that they stop misleading advertisements
Sincerely,
*** *** ***
March 28, *** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed our investigation of *** *** complaint regarding service coverage for his ***
Central A/C unit We apologize for the delay in responding to this complaint*** *** purchased a *** *** ten *** service planThis is a bundled service plan where a customer can have several appliances listed for one yearly chargeThe customer may have to appliances under one planIf an appliance is removed from the plan the customer may select another appliance to add to the plan to bring the number back up to tenBut if they chose not to add another appliance there wouldn’t necessarily be a refund if the number of appliances that remain under the *** plan are still numbered over five We do show that *** *** purchased this plan on January 12, We show *** *** has two separate central A/C units, a *** purchased in and the *** which *** *** states was purchased in when he had an addition added to his homeOur service records show a service history for the *** but no service history for the *** until February 19, when our service technician found that there was a preexisting contamination of the CondenserOur estimate to repair was $with the 25% off parts and labor per the terms and conditions of the *** for non-covered repairs this brought the repair estimate to $*** *** declined this repair and the order was closed We informed *** *** the reason he did not see a refund when the *** was removed from the *** plan and that he does have the choice to add two more appliances*** *** purchased a new central A/C unit and would like this unit added to his service planWe are currently waiting for *** *** to provide the Model and Serial numbers of the A/C and Furnace portions of his new unitWe will also send out a service tech to confirm the working of the new unit to alleviate any concerns *** *** may have regarding the service coverage of the new unitWe have addressed *** *** complaint and explained why the *** was not covered for repairs and at this time are waiting for information that *** *** needs to provide for Sears to cover his new Central A/C unit With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
December 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** ** *** * * *** *** *** *** We have completed the investigation of *** *** complaint regarding his washer and his request to have the unit exchangedUpon
researching *** *** concerns, we found that his washer has had four service calls since the unit was purchased in August of 2015; however, only one repair was completed. The first service call was on October 8, 2015, during which the technician instructed *** *** on the operation of the washer. On November 9, 2015, the technician found that the drain pipe was kinked, which inhibited the water flow to the washer; he corrected the issue and found the washer to be working properly. On November 11, 2015, the technician returned to *** *** home and instructed *** *** on the water level settings; he found no issues with the operation of the unit. The only repair was completed on November 28, 2015, during which the technician calibrated the board. While *** *** is dissatisfied with the washer, it appears that his problems stem from not using the unit properly. We strongly suggest that *** *** review the owner’s manual so he can operate the unit in accordance with the manufacturer’s recommendations and avoid unnecessary customer instruct service calls. At this time, neither an exchange nor a refund is an option, since *** *** is outside Sears’ 30-day Return Policy Lastly, we would like to clarify that we do not define ourselves strictly by the terms of the policy and we have made exceptions from time to time, but we do not find that *** ***’s situation warrants such a consideration. With that said, since we are unable to grant *** ***’s request for an exchange, due to the aforementioned reasons, we ask that this matter closedWe appreciate the opportunity to address this matterSincerely, *** *** Regulatory Complaints Specialist
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
*** *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears Home Services and repairs to her refrigerator*** *** Sears Home
Services, Technical Manager provided the following response: *** *** complaint is that there is not cool water coming out of their refrigerator water dispenser. Tech inspected unit to see why the water was not coldAfter speaking to the technical support center, we’ve come to the determination that the reason the water isn’t cold is due to over use. The water dispenser is the family’s main source of water & this is a pretty big family that utilizes the dispenser constantly throughout the day. The water going into the reservoir is not allowed enough time to cool down for cold water use. If the water is constantly being emptied & refilled from their house line, the temperature will be closer to their sink water due to the lack of time for it to cool down. Tech explained this to customer prior to leaving the homeSince we have noted our response to *** *** complaint, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
March 23, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** ** *** *** *** ***
Thank you for your letter regarding the concerns of *** *** *** of *** Missouri in connection
with cancelled promotions launched by the Shop Your Way (“SYW”) membership rewards program run by SearsAbove all else, Sears values its customer relationships, and we strive to maintain high levels of customer satisfaction. In the case of the promotions at issue, our computer systems’ technical problems interfered with meeting that goal, and for that, on behalf of Sears, I apologizeSpecifically, a group of related online promotions were launched by Sears on Monday, February 22, 2016. About hours into the promotions, a computer glitch occurred on our end. The promotions were designed in such a way that if an individual SYW member responded to all of them and then received the maximum value from each, the largest number of SYW member points received would have been $16. Instead, our computer erroneously took single responses and automatically duplicated them in our system, mistakenly providing thousands of points to a number of SYW membersSears discovered the problem soon after it arose and immediately discontinued all of the promotions. In the following days, we assessed which SYW points were correctly provided to members, compared to those that were automatically issued by our computer system by mistake. We then adjusted the points balances in the affected SYW members’ accounts accordingly. To the extent customers contacted us with questions, we explained our error and how we arrived at the correct number of points, if any, to be credited to their accounts. When *** *** contacted us, we engaged with her via phone calls and email, all with the goal of being transparent about our mistake and our remedial actions. As well, I would direct you to the relevant portions of the rules relating to the promotions, to which players agree in order to enter: > On behalf of Sears, I apologize that our mistake has taken up your time and has inconvenienced *** *** I remain available to respond to any further questions or concerns you may have. In the meantime, by copy of this letter to MsFrank, we invite her to contact us directly should she have continuing unaddressed inquiries regarding the cancelled February 22nd promotionsSincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Nita ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL
60611Re: Laila N *** #Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears
Garage Solutions.Rhonda ***, Sears Garage Solutions, Support
Specialist
provided the following response:We would like to
refund Ms*** $but need to speak with her to process the refundThat said,
I would ask that Ms*** contact me directly at *** or via email at rhonda.***@searsfranchises.com, so I could
gather the needed info to process the refundSince we have noted our intent to
refund Ms***, we ask that this complaint be closed pending contactWe apologize to Ms
*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have
any further questions or concerns.Sincerely,Adam ***Regulatory Claims SpecialistSears Holdings CorporationAdam.***@searshc.com
Complaint: ***
I am rejecting this response because: the point of my complaint was handled in the EXACT same wayYou people COMPLETELY miss the problem and default to the same song and danceI understand that I should have read the fine printI understand that they are a separate entitySEARS fails to understand that I went in there as a repeat customer and was EXPLAINED by the sales associate differently than what the program actually isSEARS provides no training to the sales associates on how the program works so they are left to their own interpretationIf it's the customer's responsibility to research and gain their own clarification in how the program works then why have the sales associate there? The other problem, which was completely unaddressed again by Sears, is the fact that the manager would not speak to meNo attempt was made by the manager to come "manage" the situationAll this company has proven is the fact that they could care less about the problem and presenting a resolutionThey just copy and paste the exact same resolution because this is the 2nd time I've been told this and Sears COMPLETELY missed the point, so allow me to clarify 1) regardless of anything, *** is no better the a pay day loan business and is completely lacking in respect to SEARS' customers, which I would think Sears would find offensive but obviously not 2) the sales associates are not equipped to properly Amar the questions about the program, regardless of them being separate, Sears associates should be able to answer questions or have the means to find the answer 3) the manager of the longview store COMPLETELY ignored me, that is not ok and is honestly disrespectful 4)this is a brand new complaint; Sears customer service is atrocious, I am wasting my time over the same thing again for the 4th time because no one wants to take the time to address any actual problem, do not treat your customers as a default problem, listen and understand, don't just say "oh, well it's your responsibility to read the fine print" this company washed their hands of me as soon as I clicked that stupid box that I was reminded of againI understand that I was obviously stupid enough to not sit there and tale the time to read all the fine printI understand that I was stupid enough to listen and discuss the intricacies of the program with the Sears associateI understand that it is my responsibility to deal with all my stupid life choicesWhat Sears fails to understand is that I knew ALL of that before I walked into the longview store to gain some understandingZero accountabilityZero concern except for repeating the same song and dance "you clicked the box, it's your responsibility now just as it was when you walked in to purchase the product." I cannot express my aggravation enough with how this has been dealt withThe only resolve that I see coming from this is that the company is continuing to decline and close storesIf you choose to offer something as repulsive as how *** is and not prepare the customer and sales associate any better than the notorious box yet push the program to make the sale, then eventually it comes back around, and by the looks of doors closing it is.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:K-mart has a pattern and practice of advertisement and they are drawing consumers to their website with super low prices, and when a consumer wants to purchase that item which has drawn him/or her to their website is never able to do itEven after I e-mailed to their representative two days ago a link with a pair of men jeans advertised for $1.99, and even after that representative agreed on May 9, that item should not be posted on the website, as I am writing to you May, 11, that item is still posted on their website for $They want to continue to deceive the consumers with absolutely no repercussions what-so-ever in the direct detriment of the consumerTheir pattern and practice of and deceiving advertising must stopThis warrants a class action suit against the company and for Revdex.com to issue a negative rating as to this corporation.In their response, they completely failed to address their claim that I have canceled my order, and I quote excerpts of that e-mail:" Dear ***, Changed your mind? Well, it happens! This confirms that we've canceled your Kmart.com order *** as you requested, and you have not been charged." I am also copying hereto the chat that I had with K-mart after my order was canceled:Chat transcript *** T (18:22:GMT) : Thank you for contacting KmartHow may I help you?Visitor (18:22:GMT) : order *** T (18:22:GMT) : Thank you for that.*** T (18:22:GMT) : How can I help you regarding the order number provided?Visitor (18:22:GMT) : I never canceled this orderWhy did you canceled my order?*** T (18:22:GMT) : I am really sorry to hear that your order is cancelled, but nevertheless let me check the reason for cancellation. Visitor (18:23:GMT) : ok*** T (18:23:GMT) : Thank you, is this for the .Men's Distressed Straight Leg Jeans, ***? Visitor (18:23:GMT) : yes it is*** T (18:24:GMT) : Thank you so much.*** T (18:24:GMT) : Upon further checking, the item that you have ordered was not successfully completed as the item that you want is out of stockWe were unable to oversee that the item would be cancelled since it was out of stockWe sincerely apologize for the trouble.*** T (18:24:GMT) : Refund was already processed, after you have received the notification that it was cancelledAnd it will clear back to your method of payment within three to five business days.*** T (18:25:GMT) : In the meantime, if you'd still want the itemWe can look for a comparable itemAnd we can place a new order for youAnd I would be happy to offer 10% discount for this.Visitor (18:25:GMT) : This is unacceptableI will have to file a complaint thenVisitor (18:25:GMT) : You have sent me an e-mail claiming that I cancelled it!! This is fraud*** T (18:25:GMT) : I am really sorry to hear that but please be advised that orders still go through even though the item is already out of stockBut when the transaction completed and details been passed to logistics that's the time that the system would update and the transaction would automatically be cancelled.*** T (18:26:GMT) : We sincerely apologize for the mis-information in the email you have received. And we always appreciate customers who take the time to give us their feedbackI’ll pass what you’ve said onto our management team.Visitor (18:27:GMT) : This is bait and switchYou advertise on your website all those clearance items when you do not have themIn order for me not to complain you will have to provide me with a regular priced item at the same amount of $4.99*** T (18:28:GMT) : I'm afraid I cannot do that as my system would not be allowing me to do soI hope you understandWhat I can do is we can look for a comparable item and I'd be more than willing to provide a 10% discount.Visitor (18:29:GMT) : Nothis would not be acceptableEither would be for the same price or otherwise your company will be liable for advertisement.Visitor (18:29:GMT) : Please provide me with the phone number and contact information for your legal department*** T (18:29:GMT) : We would be accepting your decision, if only I can do what you request then I would be more than willing to do so. Visitor (18:30:GMT) : I am sure that your executive office would be able to O.Kthis "settlement"Visitor (18:30:GMT) : Think about the hundreds of thousands of legal fees to defend a lawsuit*** T (18:31:GMT) : You can reach our Legal Department at *** and they can assist you further.Visitor (18:31:GMT) : Thank you.*** T (18:31:GMT) : We sincerely apologize for the trouble ***.*** T (18:32:GMT) : But I have exhausted my resources and that is the most that I can do. *** T (18:32:GMT) : I hope I have covered all your concerns todayPlease feel free to chat or call us back for further assistanceThank you for contacting Sears."This shows that they are utterly failing to admit their fraud upon the consumer and should stop.I am in fact entitled to way more than $considering all the above, and I reserve all my options intact including seeking legal actions against Sears Holding Corporation for fraudulent advertisement which warrants punitive damages
Sincerely,
*** ***
Contact Name and Title: *** ***
Contact Phone: *** *** *** ***
October 27,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** **
Dear *** ***
We have completed the investigation of *** *** complaint regarding his recent online order
It is unfortunate that we failed his expectations when he placed his order online for deliveryAfter researching the online order notes we confirmed that there was a system errorWe regret that this incident occurred, and we can assure *** ** that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we confirmed that there was no charge to *** *** *** card, the original Gift Card currently has the full balance of $and we have requested a reversal of the Shop Your Way Reward points of $We apologize again for any inconvenience he may have experiencedIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
*** *** ***
March 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her dissatisfaction with the failure
of her snow blower and the estimate she received for its repair Unfortunately, many issues that a customer may experience with a snow blower or any other piece of lawn and garden equipment are caused by the way the item is used or something the customer has neglected to do in regard to maintenance. Such issues may result regardless of whether a customer has used their item for five minutes or five years. Therefore, in all instances involving lawn and garden equipment it is our policy to have a certified Sears technician confirm the cause for failure and if it is truly due to a defect and/or no fault of the customer, then the item may be repaired, replaced, or refunded according to the terms of our return policy or the manufacturer’s warranty. In *** *** case, it was determined that the poor performance of her snow blower was the result of improper storage. The most common way that this occurs is by using leaving fuel within the unit during periods of non-use or using fuel that has been stored for long periods and/or during weather changes. While we understand that *** *** claims this was not the issue, the symptoms exhibited and the internal parts of the snow blower did not indicate a manufacturer’s defect. Regardless, we offered *** *** a discount of 25% off the carburetor cleaning and maintenance needed. She accepted our offer and returned her lawn mower to our service unit. Since we have offered a resolution appropriate to our policies and the manufacturer’s warranty for the snow blower *** *** purchased, we have closed our file regarding this matter We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Initial Business Response /* (1000, 7, 2014/12/24) */
Contact Name and Title: ***
Contact Email: ***
December 24,
***
***
***
***
***
***
We have completed the investigation of* complaint regarding her dissatisfaction with her recent online order that was sent to the incorrect address
Upon receiving *** complaint, we escalated her concerns to*** Senior Case Manager for online services who states the following:
First and foremost, I do want to apologize for the inconvenience this order has causedWe show that your order was being delivered by UPS tracking number *** ***I do understand that this was the incorrect addressHowever, between miscommunication, the address was not changed in timePer UPS tracking number *** the Super Heroes Captain America vsHydra has been shipped back to our facility
With this being said, I have issued you a refund in the amount of $back to your *** credit card account ending in***I do also see that there has already been a $adjustment issued back to your Shop Your Way Rewards card on 12/22/for customer satisfaction
The credit should be viewable by your financial institution within hoursIf you have any questions, please contact your financial institution after that period to verify receipt of the credit to your accountPlease note, your financial institution may have processing guidelines for posting credits that may impact the time it takes for the credit to be reflected in your balanceThat being said, because we have addressed*** complaint, we respectfully request this complaint be closed
We apologize to *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
***
***
***
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Stephanie *** #Dear Ms***: We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her dryerSears Home Services
records indicate that a technician was dispatched to Ms*** home on Saturday, December 26, 2015, to diagnose a noise coming from her dryerThe technician assigned to the call noted that while at the home he identified that the heat shield over the burner was found to be rattlingThe heat shield was adjusted to stop the noiseIf Ms*** has any additional concerns regarding her dryer, she can contact JoAnn Littles at 732-256-Since we have completed the service to Ms*** dryer, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
January 14, *** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have been unable to complete the investigation of *** *** complaint regarding the
repairs for her RCA TVWe forwarded *** *** complaint to the service unit*** *** the Distric Service Manager left several message for *** *** to contact him directly at *** so we could provide her with a sooner service date than the scheduled Jan 12, Mr*** never received a call back despite leaving several messagesOur service technician arrived at the home on January 12, but no one was homeWe are more than happy to assist Ms*** if she is still in need of assistance she needs only to contact Mr*** at the above numberIn the interim, we will consider *** *** matter closed, pending her responseWe apologize to MsJohnson-krick for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** * *** * *** * *** *** *** *** We have completed our investigation of *** *** complaint regarding her Sears Home Warranty Upon receipt of ***
*** complaint we reached out to *** *** who is the administrator of the Sears Home Warranty service plan*** *** has cancelled her warranty plan and fully refunded all payments received from *** *** on this planThe $will go back onto her *** card ending in *** If *** *** is still in need of assistance or has any questions regarding the home warranty plan or the refund she may contact *** *** Services directly at *** *** ***Since it is our understanding that this resolution was acceptable to *** *** we have closed our case We apologize to *** *** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Complaint:
I am rejecting this response because: It's still not resolvedStill haven't received dishwasherHave not received $installation refundHave not received refund of interest charged to my sears credit card, purchased 11/20, still haven't received, I shouldn't have to pay Sears credit card interestAlso, I need removal of old dishwasher free of charge as a courtesy included with my delivery since there will be no installationI don't want just a drop off, I want the old one properly disconnected.
Sincerely,
Ivy ***
Complaint: ***
I am rejecting this response because: I had to argue with the business for days and after the first refund was issued I spoke with multiple employees via email before anypne would agree to the second refund and was told twice they would not refund it before it was finally doneI should have received replacements so the issue was never in fact resolved at allI am aware that the items are stated as delivered which was the issue and reason for contact in the first place and had this issue been handled properly I never would have been forced to purchase the items elsewhereTherefore until I am reimbursed the difference I do not consider this matter resolved
Sincerely,
*** ***
*** ***RevDex.comNorth Wabash Ave,
Ste#2006Chicago, IL 60611*** *** *** * *** *** *** *** We have completed the investigation of *** *** rebuttal regarding Sears
and a gas fired furnace As noted in our initial and subsequent response, when a
claim has been referred to *** they have the final determination on the
claimThey are our third-party claims administrator, empowered to accept or
deny the claim presented to themWe reiterate that claim *** is assigned
to Claims Examiner *** *** for handling*** *** can be reached at
*** *** *** during business hours or via email at ***
We have provided *** *** with a copy of *** *** latest communication for
reviewSince we have noted that this has been referred to *** we ask
that this complaint remain closedWe apologize to MsKepple and appreciate
the opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** ***
Complaint: ***
I am rejecting this response because: the company still has not stated how much it has refunded to met, besides saying that a "full refund" has been madeIn particular, I submit that I have received around half ($25) of the $50+ I was supposed to get refundedThat is, the company has not provided full and clear accounting on how much it intended to refund me or how much it has refunded me in factThis is a dispute as to how much was refundedSimply saying that "a full refund" has been made is not suffice
Sincerely,
*** **
March 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** * *** * *** ***
*** *** *** We have completed the investigation of *** *** complaint regarding his dissatisfaction with the quality of the service he received at the auto
center; as well as his allegation that we caused electrical damage to his dashboard lights when our technician connected test equipment to his battery Upon receipt of *** *** complaint we reached out to *** *** Auto Center Manager for Store ***, to assist with *** *** concerns*** *** stated that Sears Auto Center will perform a One Stop audit on all vehicles that come in for serviceThe process consists of connecting the battery tester on the vehicle’s battery which is hooked to the code scannerThe battery tester does not have any power at all, it just takes a readingAccordingly, Sears denies any wrong doing in regards to the dashboard lightsOn February 26, *** *** contacted *** *** to discuss his concerns regarding the dashboard lights and the alignment of his vehicle*** *** offered to redo the alignment; *** *** accepted the offer and agreed to bring in his vehicle for the realignment*** *** noted that *** *** was persistent that the auto center caused the damage to his dashboard lightsFor customer satisfaction, they came to an agreement that *** *** would take his vehicle to the dealer for the dashboard light issue and we would cover the expenseIn the interim, since we have addressed the issues brought forth in *** *** complaint, we have closed our fileAgain, we apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
January 8, Revdex.com *** *** *** North Wabash Ave., SteChicago, IL Our File No: *** Revdex.com File No: *** * *** *** Via: Revdex.com website Dear *** *** This letter serves as an update regarding the above-referenced matterI have been in
correspondence with Mrand Mrs***SHIP’s district office confirmed the storm door was in and is ready for installationAn appointment was scheduled with the ***s for 12/30/However, once the installer arrived to install the storm door, it was discovered that the frame needed to be replaced as wellThe installer was not able to complete the storm door installation, but was able to reconnect the ***s’ alarm for themAn order has been placed for a new frame and the frame is expected to be shipped from the manufacturer on 1/18/Once we receive the frame in our warehouse we will be able to coordinate and schedule the installation with the ***sI will continue to update you further as necessaryThank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at *** *** ***, or via email at *** Sincerely, *** *** SHIP/HI Regulatory Complaint Specialist cc: *** ***
Complaint: ***
I am rejecting this response because: I am very fluent in the English language and I can perfectly understand it I was a federal employee for years where all business is conducted in English. It is completely that the advertisement advised that the free delivery offer did not apply to Puerto RicoIn addition, it makes no sense at all since distances in a x mi island are always shorter than distances in the continental USAThe only reason why I purchased the washer and dryer was because of this free delivery offerSears charges about $for a delivery in PRI want this money to be reimbursed to me because the advertisement never explained that PR was an exception to the offerSears must know that most people in PR are subscribed to cable tv, so they must be aware that there is no reason for us to believe that the offers are not available in PR because this would be a discriminatory practice They must CLEARLY specify this exception which they did not do in this caseAgain, I am requesting that the delivery payment be reimbursed to me and, more importantly, that they stop misleading advertisements
Sincerely,
*** *** ***
March 28, *** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed our investigation of *** *** complaint regarding service coverage for his ***
Central A/C unit We apologize for the delay in responding to this complaint*** *** purchased a *** *** ten *** service planThis is a bundled service plan where a customer can have several appliances listed for one yearly chargeThe customer may have to appliances under one planIf an appliance is removed from the plan the customer may select another appliance to add to the plan to bring the number back up to tenBut if they chose not to add another appliance there wouldn’t necessarily be a refund if the number of appliances that remain under the *** plan are still numbered over five We do show that *** *** purchased this plan on January 12, We show *** *** has two separate central A/C units, a *** purchased in and the *** which *** *** states was purchased in when he had an addition added to his homeOur service records show a service history for the *** but no service history for the *** until February 19, when our service technician found that there was a preexisting contamination of the CondenserOur estimate to repair was $with the 25% off parts and labor per the terms and conditions of the *** for non-covered repairs this brought the repair estimate to $*** *** declined this repair and the order was closed We informed *** *** the reason he did not see a refund when the *** was removed from the *** plan and that he does have the choice to add two more appliances*** *** purchased a new central A/C unit and would like this unit added to his service planWe are currently waiting for *** *** to provide the Model and Serial numbers of the A/C and Furnace portions of his new unitWe will also send out a service tech to confirm the working of the new unit to alleviate any concerns *** *** may have regarding the service coverage of the new unitWe have addressed *** *** complaint and explained why the *** was not covered for repairs and at this time are waiting for information that *** *** needs to provide for Sears to cover his new Central A/C unit With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
December 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** ** *** * * *** *** *** *** We have completed the investigation of *** *** complaint regarding his washer and his request to have the unit exchangedUpon
researching *** *** concerns, we found that his washer has had four service calls since the unit was purchased in August of 2015; however, only one repair was completed. The first service call was on October 8, 2015, during which the technician instructed *** *** on the operation of the washer. On November 9, 2015, the technician found that the drain pipe was kinked, which inhibited the water flow to the washer; he corrected the issue and found the washer to be working properly. On November 11, 2015, the technician returned to *** *** home and instructed *** *** on the water level settings; he found no issues with the operation of the unit. The only repair was completed on November 28, 2015, during which the technician calibrated the board. While *** *** is dissatisfied with the washer, it appears that his problems stem from not using the unit properly. We strongly suggest that *** *** review the owner’s manual so he can operate the unit in accordance with the manufacturer’s recommendations and avoid unnecessary customer instruct service calls. At this time, neither an exchange nor a refund is an option, since *** *** is outside Sears’ 30-day Return Policy Lastly, we would like to clarify that we do not define ourselves strictly by the terms of the policy and we have made exceptions from time to time, but we do not find that *** ***’s situation warrants such a consideration. With that said, since we are unable to grant *** ***’s request for an exchange, due to the aforementioned reasons, we ask that this matter closedWe appreciate the opportunity to address this matterSincerely, *** *** Regulatory Complaints Specialist
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
*** *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears Home Services and repairs to her refrigerator*** *** Sears Home
Services, Technical Manager provided the following response: *** *** complaint is that there is not cool water coming out of their refrigerator water dispenser. Tech inspected unit to see why the water was not coldAfter speaking to the technical support center, we’ve come to the determination that the reason the water isn’t cold is due to over use. The water dispenser is the family’s main source of water & this is a pretty big family that utilizes the dispenser constantly throughout the day. The water going into the reservoir is not allowed enough time to cool down for cold water use. If the water is constantly being emptied & refilled from their house line, the temperature will be closer to their sink water due to the lack of time for it to cool down. Tech explained this to customer prior to leaving the homeSince we have noted our response to *** *** complaint, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
March 23, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** ** *** *** *** ***
Thank you for your letter regarding the concerns of *** *** *** of *** Missouri in connection
with cancelled promotions launched by the Shop Your Way (“SYW”) membership rewards program run by SearsAbove all else, Sears values its customer relationships, and we strive to maintain high levels of customer satisfaction. In the case of the promotions at issue, our computer systems’ technical problems interfered with meeting that goal, and for that, on behalf of Sears, I apologizeSpecifically, a group of related online promotions were launched by Sears on Monday, February 22, 2016. About hours into the promotions, a computer glitch occurred on our end. The promotions were designed in such a way that if an individual SYW member responded to all of them and then received the maximum value from each, the largest number of SYW member points received would have been $16. Instead, our computer erroneously took single responses and automatically duplicated them in our system, mistakenly providing thousands of points to a number of SYW membersSears discovered the problem soon after it arose and immediately discontinued all of the promotions. In the following days, we assessed which SYW points were correctly provided to members, compared to those that were automatically issued by our computer system by mistake. We then adjusted the points balances in the affected SYW members’ accounts accordingly. To the extent customers contacted us with questions, we explained our error and how we arrived at the correct number of points, if any, to be credited to their accounts. When *** *** contacted us, we engaged with her via phone calls and email, all with the goal of being transparent about our mistake and our remedial actions. As well, I would direct you to the relevant portions of the rules relating to the promotions, to which players agree in order to enter: > On behalf of Sears, I apologize that our mistake has taken up your time and has inconvenienced *** *** I remain available to respond to any further questions or concerns you may have. In the meantime, by copy of this letter to MsFrank, we invite her to contact us directly should she have continuing unaddressed inquiries regarding the cancelled February 22nd promotionsSincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Nita ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL
60611Re: Laila N *** #Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears
Garage Solutions.Rhonda ***, Sears Garage Solutions, Support
Specialist
provided the following response:We would like to
refund Ms*** $but need to speak with her to process the refundThat said,
I would ask that Ms*** contact me directly at *** or via email at rhonda.***@searsfranchises.com, so I could
gather the needed info to process the refundSince we have noted our intent to
refund Ms***, we ask that this complaint be closed pending contactWe apologize to Ms
*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have
any further questions or concerns.Sincerely,Adam ***Regulatory Claims SpecialistSears Holdings CorporationAdam.***@searshc.com
Complaint: ***
I am rejecting this response because: the point of my complaint was handled in the EXACT same wayYou people COMPLETELY miss the problem and default to the same song and danceI understand that I should have read the fine printI understand that they are a separate entitySEARS fails to understand that I went in there as a repeat customer and was EXPLAINED by the sales associate differently than what the program actually isSEARS provides no training to the sales associates on how the program works so they are left to their own interpretationIf it's the customer's responsibility to research and gain their own clarification in how the program works then why have the sales associate there? The other problem, which was completely unaddressed again by Sears, is the fact that the manager would not speak to meNo attempt was made by the manager to come "manage" the situationAll this company has proven is the fact that they could care less about the problem and presenting a resolutionThey just copy and paste the exact same resolution because this is the 2nd time I've been told this and Sears COMPLETELY missed the point, so allow me to clarify 1) regardless of anything, *** is no better the a pay day loan business and is completely lacking in respect to SEARS' customers, which I would think Sears would find offensive but obviously not 2) the sales associates are not equipped to properly Amar the questions about the program, regardless of them being separate, Sears associates should be able to answer questions or have the means to find the answer 3) the manager of the longview store COMPLETELY ignored me, that is not ok and is honestly disrespectful 4)this is a brand new complaint; Sears customer service is atrocious, I am wasting my time over the same thing again for the 4th time because no one wants to take the time to address any actual problem, do not treat your customers as a default problem, listen and understand, don't just say "oh, well it's your responsibility to read the fine print" this company washed their hands of me as soon as I clicked that stupid box that I was reminded of againI understand that I was obviously stupid enough to not sit there and tale the time to read all the fine printI understand that I was stupid enough to listen and discuss the intricacies of the program with the Sears associateI understand that it is my responsibility to deal with all my stupid life choicesWhat Sears fails to understand is that I knew ALL of that before I walked into the longview store to gain some understandingZero accountabilityZero concern except for repeating the same song and dance "you clicked the box, it's your responsibility now just as it was when you walked in to purchase the product." I cannot express my aggravation enough with how this has been dealt withThe only resolve that I see coming from this is that the company is continuing to decline and close storesIf you choose to offer something as repulsive as how *** is and not prepare the customer and sales associate any better than the notorious box yet push the program to make the sale, then eventually it comes back around, and by the looks of doors closing it is.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:K-mart has a pattern and practice of advertisement and they are drawing consumers to their website with super low prices, and when a consumer wants to purchase that item which has drawn him/or her to their website is never able to do itEven after I e-mailed to their representative two days ago a link with a pair of men jeans advertised for $1.99, and even after that representative agreed on May 9, that item should not be posted on the website, as I am writing to you May, 11, that item is still posted on their website for $They want to continue to deceive the consumers with absolutely no repercussions what-so-ever in the direct detriment of the consumerTheir pattern and practice of and deceiving advertising must stopThis warrants a class action suit against the company and for Revdex.com to issue a negative rating as to this corporation.In their response, they completely failed to address their claim that I have canceled my order, and I quote excerpts of that e-mail:" Dear ***, Changed your mind? Well, it happens! This confirms that we've canceled your Kmart.com order *** as you requested, and you have not been charged." I am also copying hereto the chat that I had with K-mart after my order was canceled:Chat transcript *** T (18:22:GMT) : Thank you for contacting KmartHow may I help you?Visitor (18:22:GMT) : order *** T (18:22:GMT) : Thank you for that.*** T (18:22:GMT) : How can I help you regarding the order number provided?Visitor (18:22:GMT) : I never canceled this orderWhy did you canceled my order?*** T (18:22:GMT) : I am really sorry to hear that your order is cancelled, but nevertheless let me check the reason for cancellation. Visitor (18:23:GMT) : ok*** T (18:23:GMT) : Thank you, is this for the .Men's Distressed Straight Leg Jeans, ***? Visitor (18:23:GMT) : yes it is*** T (18:24:GMT) : Thank you so much.*** T (18:24:GMT) : Upon further checking, the item that you have ordered was not successfully completed as the item that you want is out of stockWe were unable to oversee that the item would be cancelled since it was out of stockWe sincerely apologize for the trouble.*** T (18:24:GMT) : Refund was already processed, after you have received the notification that it was cancelledAnd it will clear back to your method of payment within three to five business days.*** T (18:25:GMT) : In the meantime, if you'd still want the itemWe can look for a comparable itemAnd we can place a new order for youAnd I would be happy to offer 10% discount for this.Visitor (18:25:GMT) : This is unacceptableI will have to file a complaint thenVisitor (18:25:GMT) : You have sent me an e-mail claiming that I cancelled it!! This is fraud*** T (18:25:GMT) : I am really sorry to hear that but please be advised that orders still go through even though the item is already out of stockBut when the transaction completed and details been passed to logistics that's the time that the system would update and the transaction would automatically be cancelled.*** T (18:26:GMT) : We sincerely apologize for the mis-information in the email you have received. And we always appreciate customers who take the time to give us their feedbackI’ll pass what you’ve said onto our management team.Visitor (18:27:GMT) : This is bait and switchYou advertise on your website all those clearance items when you do not have themIn order for me not to complain you will have to provide me with a regular priced item at the same amount of $4.99*** T (18:28:GMT) : I'm afraid I cannot do that as my system would not be allowing me to do soI hope you understandWhat I can do is we can look for a comparable item and I'd be more than willing to provide a 10% discount.Visitor (18:29:GMT) : Nothis would not be acceptableEither would be for the same price or otherwise your company will be liable for advertisement.Visitor (18:29:GMT) : Please provide me with the phone number and contact information for your legal department*** T (18:29:GMT) : We would be accepting your decision, if only I can do what you request then I would be more than willing to do so. Visitor (18:30:GMT) : I am sure that your executive office would be able to O.Kthis "settlement"Visitor (18:30:GMT) : Think about the hundreds of thousands of legal fees to defend a lawsuit*** T (18:31:GMT) : You can reach our Legal Department at *** and they can assist you further.Visitor (18:31:GMT) : Thank you.*** T (18:31:GMT) : We sincerely apologize for the trouble ***.*** T (18:32:GMT) : But I have exhausted my resources and that is the most that I can do. *** T (18:32:GMT) : I hope I have covered all your concerns todayPlease feel free to chat or call us back for further assistanceThank you for contacting Sears."This shows that they are utterly failing to admit their fraud upon the consumer and should stop.I am in fact entitled to way more than $considering all the above, and I reserve all my options intact including seeking legal actions against Sears Holding Corporation for fraudulent advertisement which warrants punitive damages
Sincerely,
*** ***
Contact Name and Title: *** ***
Contact Phone: *** *** *** ***
October 27,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** **
Dear *** ***
We have completed the investigation of *** *** complaint regarding his recent online order
It is unfortunate that we failed his expectations when he placed his order online for deliveryAfter researching the online order notes we confirmed that there was a system errorWe regret that this incident occurred, and we can assure *** ** that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we confirmed that there was no charge to *** *** *** card, the original Gift Card currently has the full balance of $and we have requested a reversal of the Shop Your Way Reward points of $We apologize again for any inconvenience he may have experiencedIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
*** *** ***
March 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her dissatisfaction with the failure
of her snow blower and the estimate she received for its repair Unfortunately, many issues that a customer may experience with a snow blower or any other piece of lawn and garden equipment are caused by the way the item is used or something the customer has neglected to do in regard to maintenance. Such issues may result regardless of whether a customer has used their item for five minutes or five years. Therefore, in all instances involving lawn and garden equipment it is our policy to have a certified Sears technician confirm the cause for failure and if it is truly due to a defect and/or no fault of the customer, then the item may be repaired, replaced, or refunded according to the terms of our return policy or the manufacturer’s warranty. In *** *** case, it was determined that the poor performance of her snow blower was the result of improper storage. The most common way that this occurs is by using leaving fuel within the unit during periods of non-use or using fuel that has been stored for long periods and/or during weather changes. While we understand that *** *** claims this was not the issue, the symptoms exhibited and the internal parts of the snow blower did not indicate a manufacturer’s defect. Regardless, we offered *** *** a discount of 25% off the carburetor cleaning and maintenance needed. She accepted our offer and returned her lawn mower to our service unit. Since we have offered a resolution appropriate to our policies and the manufacturer’s warranty for the snow blower *** *** purchased, we have closed our file regarding this matter We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Initial Business Response /* (1000, 7, 2014/12/24) */
* complaint regarding her dissatisfaction with her recent online order that was sent to the incorrect address
Contact Name and Title: ***
Contact Email: ***
December 24,
***
***
***
***
***
***
We have completed the investigation of
Upon receiving *** complaint, we escalated her concerns to*** Senior Case Manager for online services who states the following:
First and foremost, I do want to apologize for the inconvenience this order has causedWe show that your order was being delivered by UPS tracking number *** ***I do understand that this was the incorrect addressHowever, between miscommunication, the address was not changed in timePer UPS tracking number *** the Super Heroes Captain America vsHydra has been shipped back to our facility
With this being said, I have issued you a refund in the amount of $back to your *** credit card account ending in***I do also see that there has already been a $adjustment issued back to your Shop Your Way Rewards card on 12/22/for customer satisfaction
The credit should be viewable by your financial institution within hoursIf you have any questions, please contact your financial institution after that period to verify receipt of the credit to your accountPlease note, your financial institution may have processing guidelines for posting credits that may impact the time it takes for the credit to be reflected in your balanceThat being said, because we have addressed*** complaint, we respectfully request this complaint be closed
We apologize to *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
***
***
***
***
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Stephanie *** #Dear Ms***: We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her dryerSears Home Services
records indicate that a technician was dispatched to Ms*** home on Saturday, December 26, 2015, to diagnose a noise coming from her dryerThe technician assigned to the call noted that while at the home he identified that the heat shield over the burner was found to be rattlingThe heat shield was adjusted to stop the noiseIf Ms*** has any additional concerns regarding her dryer, she can contact JoAnn Littles at 732-256-Since we have completed the service to Ms*** dryer, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
January 14, *** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have been unable to complete the investigation of *** *** complaint regarding the
repairs for her RCA TVWe forwarded *** *** complaint to the service unit*** *** the Distric Service Manager left several message for *** *** to contact him directly at *** so we could provide her with a sooner service date than the scheduled Jan 12, Mr*** never received a call back despite leaving several messagesOur service technician arrived at the home on January 12, but no one was homeWe are more than happy to assist Ms*** if she is still in need of assistance she needs only to contact Mr*** at the above numberIn the interim, we will consider *** *** matter closed, pending her responseWe apologize to MsJohnson-krick for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** * *** * *** * *** *** *** *** We have completed our investigation of *** *** complaint regarding her Sears Home Warranty Upon receipt of ***
*** complaint we reached out to *** *** who is the administrator of the Sears Home Warranty service plan*** *** has cancelled her warranty plan and fully refunded all payments received from *** *** on this planThe $will go back onto her *** card ending in *** If *** *** is still in need of assistance or has any questions regarding the home warranty plan or the refund she may contact *** *** Services directly at *** *** ***Since it is our understanding that this resolution was acceptable to *** *** we have closed our case We apologize to *** *** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Complaint:
I am rejecting this response because: It's still not resolvedStill haven't received dishwasherHave not received $installation refundHave not received refund of interest charged to my sears credit card, purchased 11/20, still haven't received, I shouldn't have to pay Sears credit card interestAlso, I need removal of old dishwasher free of charge as a courtesy included with my delivery since there will be no installationI don't want just a drop off, I want the old one properly disconnected.
Sincerely,
Ivy ***
Complaint: ***
I am rejecting this response because: I had to argue with the business for days and after the first refund was issued I spoke with multiple employees via email before anypne would agree to the second refund and was told twice they would not refund it before it was finally doneI should have received replacements so the issue was never in fact resolved at allI am aware that the items are stated as delivered which was the issue and reason for contact in the first place and had this issue been handled properly I never would have been forced to purchase the items elsewhereTherefore until I am reimbursed the difference I do not consider this matter resolved
Sincerely,
*** ***
*** ***RevDex.comNorth Wabash Ave,
Ste#2006Chicago, IL 60611*** *** *** * *** *** *** *** We have completed the investigation of *** *** rebuttal regarding Sears
and a gas fired furnace As noted in our initial and subsequent response, when a
claim has been referred to *** they have the final determination on the
claimThey are our third-party claims administrator, empowered to accept or
deny the claim presented to themWe reiterate that claim *** is assigned
to Claims Examiner *** *** for handling*** *** can be reached at
*** *** *** during business hours or via email at ***
We have provided *** *** with a copy of *** *** latest communication for
reviewSince we have noted that this has been referred to *** we ask
that this complaint remain closedWe apologize to MsKepple and appreciate
the opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** ***
Complaint: ***
I am rejecting this response because: the company still has not stated how much it has refunded to met, besides saying that a "full refund" has been madeIn particular, I submit that I have received around half ($25) of the $50+ I was supposed to get refundedThat is, the company has not provided full and clear accounting on how much it intended to refund me or how much it has refunded me in factThis is a dispute as to how much was refundedSimply saying that "a full refund" has been made is not suffice
Sincerely,
*** **
March 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** * *** * *** ***
*** *** *** We have completed the investigation of *** *** complaint regarding his dissatisfaction with the quality of the service he received at the auto
center; as well as his allegation that we caused electrical damage to his dashboard lights when our technician connected test equipment to his battery Upon receipt of *** *** complaint we reached out to *** *** Auto Center Manager for Store ***, to assist with *** *** concerns*** *** stated that Sears Auto Center will perform a One Stop audit on all vehicles that come in for serviceThe process consists of connecting the battery tester on the vehicle’s battery which is hooked to the code scannerThe battery tester does not have any power at all, it just takes a readingAccordingly, Sears denies any wrong doing in regards to the dashboard lightsOn February 26, *** *** contacted *** *** to discuss his concerns regarding the dashboard lights and the alignment of his vehicle*** *** offered to redo the alignment; *** *** accepted the offer and agreed to bring in his vehicle for the realignment*** *** noted that *** *** was persistent that the auto center caused the damage to his dashboard lightsFor customer satisfaction, they came to an agreement that *** *** would take his vehicle to the dealer for the dashboard light issue and we would cover the expenseIn the interim, since we have addressed the issues brought forth in *** *** complaint, we have closed our fileAgain, we apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
January 8, Revdex.com *** *** *** North Wabash Ave., SteChicago, IL Our File No: *** Revdex.com File No: *** * *** *** Via: Revdex.com website Dear *** *** This letter serves as an update regarding the above-referenced matterI have been in
correspondence with Mrand Mrs***SHIP’s district office confirmed the storm door was in and is ready for installationAn appointment was scheduled with the ***s for 12/30/However, once the installer arrived to install the storm door, it was discovered that the frame needed to be replaced as wellThe installer was not able to complete the storm door installation, but was able to reconnect the ***s’ alarm for themAn order has been placed for a new frame and the frame is expected to be shipped from the manufacturer on 1/18/Once we receive the frame in our warehouse we will be able to coordinate and schedule the installation with the ***sI will continue to update you further as necessaryThank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at *** *** ***, or via email at *** Sincerely, *** *** SHIP/HI Regulatory Complaint Specialist cc: *** ***