The College Board

Review: I took the AP Literature test in May. Scores were released in July. Everyone in my class received their scores but I did not. We have called the College Board three times to discuss the matter. The only explanation is code 96. They can only say that the test is "in process" and will get us scores by September [redacted]. There is no other explanation. I daughter college on 8/** so we need the scores nowxDesired Settlement: We would like the test scores for the May AP Literature Test from the College Board.

Business

Response:

Our AP Program has confirmed that they have been in contact with the parent / student to discuss this issue and a retake of the exam has been offered. The customer indicated that they have been out of town and will respond to the option letter that was sent to them by 8/**.

Review: My daughter enrolled and completed my SAT exam on June [redacted]. and have not received my score yet. I have called college board multiple times in 15 days and no one knows why I college board know why they are not releasing my score. I am very frustrated and need my score on urgent basis. Can you please help.

Regards,

[redacted]Desired Settlement: Release my Daughter SAT Score.

Business

Response:

Customer Care Specialist Oscar S[redacted] spoke to the parent today. The reason for the delay in scores was a billing issue. The customer has been provided with instructions on how to submit payment so that scores can be released.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have already faxed my credit card informationand I have not received my daughter’s score yet. We have already made thepayment during registration and we need score urgent. So I didn’t bother to payagain. I am very disappointed with Collegeborad for their un-professional andunethical behavior. College board has no respect for student’s future and haveno professional decency to resolve student dispute in timely and professionalmanner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The students SAT scores are available via their online account. They have been available on the account since payment was received and processed on 7/**/14.

Review: I paid this company twice so that my son could take the SAT test. Along with the test, the company was supposed to send his scores to 4 colleges for free, yet when it came time to send the scores, they charged me $33.75 to have the scores sent to only 3 colleges. Not only that, every time I tried to access the website to try to get information, I could not because of some sort of glitch in their system apparently. I have called them numerous times to straighten out the name and password on my son's account and each time they have given me a different user name and password. The next time I would try to access the account, I would be refused because it was the wrong user name and/or password even though I was using the one they sent to me the previous time. I plan to dispute the charges on my credit card once I know that the SAT scores have been sent successfully, but it that is not successful I want my money returned. This was blatant fraud and parents and high school seniors should know not to deal with this horrible and fraudulent company.Desired Settlement: I want ALL of my money back because they put my son and I through so much stress because they are greedy and exploit people who need to be able to take the SAT.

Business

Response:

Good Afternoon,

Customer Care Specialist [redacted] contacted [redacted] today in an attempt to discuss the situation with her. [redacted] advised that [redacted] was not willing to hear what she had to say and continued to yell over her. [redacted] advised [redacted] that she did not want contact from us as she had already reported us to the Revdex.com and Oregon attorney general. She advised that unless we were going to refund her money, not to contact her. At that point, the call was disconnected.

As per our website, students are provided 4 free score recipients with their registration. They have up until 9 days after the test date to add free score recipients to the registration. Score report orders placed after this time frame incur additional charges. In addition to this information being provided on our website, the student is also notified when going through the registration process. If no score recipients are added, a pop up box appears to state that they have up until 9 days after the test to add them and the customer must confirm this message before they can proceed. The student is also sent reminder emails that indicate when they still have time to add the four free score recipients. Our policy can be found on our website here [redacted] and in the terms and conditions that are agreed to when registering.

Given this information, we will not offer [redacted] a refund of the score report order she placed as the order did not fall within the time frame given above. We will also not refund any of the student’s registration fees as the student was able to test and scores have been provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 9901405, and have determined that my complaint has NOT been resolved because: The College Board person who responded is a LIAR. I did not yell at her or anyone. when she called me during my workout, I told her unless she was going to return my money, I had nothing further to say to her. She said, NO!, so I hung up. I never raised my voice once. They same

woman (or perhaps some other it who works there) accused me of swearing at her earlier on the phone, and that too was a lie. Perhaps they are so accustomed to being yelled at and sworn at that they just assume people are going to do that. Regardless, there is freedom of speech in this country and if you are going to work at a scam operation like College Board, then you ought to expect that someone will yell at you or swear at you occasionally. Find more ethical work and stop being a baby if you want to complain about being yelled at.

Review: My daughter took the SAT for the second time on October *, 2013. She was supposed to have her SAT scores by October [redacted] so that they could be reported to the college that she had applied to for early decision. After her scores were not reported on October [redacted] , I called College Board the following Monday, October **, and was told that her essay had not been scored yet and that her scores would be up by Friday, November [redacted]. They were not posted on Nov. [redacted]. I called again and was told there was no apparent reason why they were posted. I ask to speak to a supervisor and expressed my concerns and frustrations again. I was told that I would need to call the admissions office at the college where my daughter had applied for early action and let them know her scores had not been released yet.

I received a call from [redacted] on Monday even, November [redacted]. She stated that her SAT scoring was complete, and although she could not tell me the scores, the scores would be posted no later than Wednesday, November [redacted]. The scores were not posted that day. I called again today, November [redacted], and was told that scores were being processed and that they should be available by Friday, November [redacted], but they could not guarantee this. I told them that another concern I had was that I need to know the scores to know whether or not to register her to take the upcoming SAT. The last day to register for that test is tomorrow, November [redacted]. After that point they charge you a late fee.Desired Settlement: Not only do I want them to call me and give me the score verbally. I want the assurance that if I have to sign my daughter up late for the next SAT testing, that I will not be charged a late fee since this is due to their error. I also want a complete explanation as to why my daughter is the ONLY student at her school that took the test on that day that still has not received her scores.

Business

Response:

We have attempted to contact the parent but have not received a response. The students scores are now available and were report to the schools requsted by the student on 11/*.

Review: I registered my daughter to take the SAT test when I did that I put in 4 colleges to have her score sent to at that time 4 would be free. Due to error on their end it shows no colleges were elected when I personally did it. I have called SAT 2 times sounds like spoke with same lady that would not help. They are wanting me to pay for each college saying no colleges were elected. I don't feel I should have to pay when I did my part. I asked for manager same lady got back on phone pretending to be supervisor. I want this issue fixed and get the 4 free colleges.Desired Settlement: I want to get the scores sent to the 4 colleges for free I selected them at time of registration

Business

Response:

Customer care specialist, Brandy A[redacted], worked with this customer. We found that score recipients were added to the college list rather than the registration. We have made a one time exception to send scores at no charge and educated the customer on the process.

Review: I first contacted The College Board on December [redacted], 2013 to have a copy of my SAT scores sent to my home address. I was initially told there was no way of knowing how long it would take for the scores to be delivered, but was later informed that it was usually 2-4 weeks. After not receiving anything four weeks later, I called The College Board again. I wanted them to check up on my order. I was told there was no way of tracking it, but because of having a day or two off for the holidays, it may take longer than usual. They said to call back Monday (January [redacted], 2014). I did so, talked to a supervisor, and was told that they were going to re-send another copy of my scores to my home address. I had them confirm with me that the address they had on file was correct, and once again waited to receive my scores.

Two weeks after they claimed to "re-send" my scores, I called The College Board again. I was getting nervous because I needed the scores for a grad school I was applying to with an application deadline of February [redacted]. They said that it may be faster to send the scores straight to the school, so in an effort to make the deadline, I decided to pay the additional fees (including a search fee...although that confused me since I already paid that the first time) to do so.

After many phone conversations that didn't result in any progress, here I am 77 days later, out of $80+, and with my acceptance into a grad school severely impaired. I should have had three copies of my SAT scores sent (two to my home address and one to the grad school), yet there weren't any received from anyone. After trying to receive a refund, The College Board told me "all fees are non-refundable." However, even if I can never get my money back, I will not stop spreading the warning of how unbelievably unprofessional, deceitful, and untrustworthy this company is.Desired Settlement: Since I (or [redacted], for that matter) have not received any copies of SAT scores that were allegedly sent - which has been detrimental to my acceptance into the grad school that I was requesting the scores for in the first place - I would like to be refunded for all of the fees I've paid to The College Board.

Business

Response:

Notes for [redacted]:

· 2/**/14 - I called candidate and left her a voice message.

Review: I took the SAT's in October and along with everyone else, I haven't received my scores. It's been over one week and all my other classmates had already gotten their scores.Desired Settlement: I hope to be able to receive my score as soon as possible and have it sent to my desired colleges as well.

Business

Response:

The delay in scores was caused by the student having duplicate answers sheets on test day. When this occures, the scoring process takes additional time. Case manager Oscar S[redacted] has confirmed with the student that she will receive score, however her answer sheet us undergoing an exceptions scoring process.

Review: My son took the SAT and in return the College Board was to send his scores to his selected schools. Upon inspection of his profile of school scores sent, we noticed that the schools that he selected had not been sent the scores. I called the College Board to ask why the scores had not been sent, and they told me that the schools had not been selected. I told them that they had and according to the screen that I was viewing it appeared to me that the schools had been selected. I felt that this was misleading because it appeared to me that the schools had been chosen and now they are telling me that the only way to have the scores sent is to pay for it. I feel that I have already paid for the service and should not have to pay again, especially since the screen that was presented to me seemed very clear that I had followed their instructions and that I had chosen my selected colleges.Desired Settlement: I just want them to send the scores from the previous tests to the colleges that are on his College Board selections.

Business

Response:

Upon speaking with the customer, a one time exception was made to send scores to three schools at no charge.

Review: I've been trying to help a student at our school get his AP score from the College Board from a test that he took in May 2015almost 5 months ago. Our AP Coordinator called the College Board in the summer to get the score when we saw that it was given a special code "81". Our coordinator was told that this code meant that the College Board would resolve the issue internally. By September, the test still had a code 81. That's when I, as Academic Dean, became involved and I began calling the College Board in September 20154 months after the test was taken.When our AP coordinator called during the summer she was told that the score was delayed because of two CDs having been submitted. When I called I was told that the student submitted two answer sheets. When I called again, the person I talked to could find no reason why the test was delayed. When I called again, the person I talked to was doing an "escalation" but told me that I'd have to wait 5-7 business day wait to get the next update. When that update didn't come, we got put on another 5-7 business day wait. And those 7 business days have come and gone and we still have no information about the student's score.This student took other AP exams in May 2015 and received those scores in July.Desired Settlement: We would simply like the student to know how he did on his AP exam. We feel that the College Board should refund the student's money because of this incredibly long delay.

Consumer

Response:

The business in reference to complaint ID [redacted], resolved the matter by revealing the score that the student earned on the AP exam.

Sincerely,

Review: Request an SAT sent on Oct * to meet my deadline for Early GMU application they still did not sent. Call and talk with them they switch around to difference people with no help at all. The last person say I should request for 2 days rush service. I did that on Oct ** for 2 days rush still not sent yet. Tomorrow is Nov * deadline for my school. They should not take the money and advertise for these service anymore. I talk to couple student on my school they have the same problem, what should we do with the SAT College Board. We all student need to have early admission to consider for our scholarship hope, it turn out SAT College Board kill our hope and eat our money.

Business

Response:

Per Case Manager Colleen Meidt:I spoke with the father of the

student regarding the issue. He was concerned with [redacted] University not

receiving scores. I confirmed with him that his daughter’s scores were sent on

10/**/15 and the college now has the ability to download the file. He stated

that he has called the University numerous times and the admissions office is

continuing to state that the scores are not in the student’s account. I advised

him that the school will have their own internal processing time to digest the electronic file sent and add scores to student accounts. He advised that he will contact

the University again to ensure my information was correct.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks you for your response, College Board sent the SAT score on Oct ** for the [redacted] (Oct *) request after we call and complaint. The 2nd request (early Oct ** before they sent [redacted] request) for 2 days service did not sent as they say will sent out in 2 days with the charge more than 42 dollars for the second time. If they did not provide me this service they should not charge it and refund to student it turn out I pay them 2 times (one for regular and one for rush service). I have included the capture pic status I just login today on College Board. I just want It to be fair and honest with student. Have a good day and thank for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund has been issued per the candidates request. They have also been notified of this refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My son took the SAT on May [redacted] in [redacted]. The scores for that testing date were released on May [redacted]. My son's scores were not released. The website indicates there are a small percentage of scores that are delayed for various reasons and to check back in 7 to 10 days.

It is now almost 2 weeks since the scores were officially released and no one has told me why my son does not have his scores or when they might, if ever, be available.

Calls to customer service go to a call center in [redacted] where representatives read from a generic script which tells customers to call in 5 to 7 business days.

I managed after one call to get my query "escalated" and a representative emailed me to say she was "investigating" the case. She left her email and phone number. Every time I call it goes to voicemail and messages and emails have never been returned.

It seems to me that for a fee of $85 to write the test we have a right to know why the scores have been delayed since it significantly affects the testing schedule for my son. Based on those missing scores he would most like have not written the upcoming test which he now has to take on June [redacted].

The College Board is a monopoly and is acting like one with no regard for customer service.Desired Settlement: I would like some one from the College Board to tell me WHY the scores are delayed and WHEN they will be released if in fact they are not LOST.

Business

Response:

On 6/*/15, Case Manager [redacted] calledand left a message to advise the reason for the delay. The reason for the delay was that the student did not provide the form code of the exam they took on their answer sheet. Because of this, we had to pull the students test book to confirm and the code which takes additional scoring time. Scores for the student were released today, 6/*/15, and [redacted] called to notify the student of score availability.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The fact that my son will not be refund the full amount of the test because he will be accepted to college without taking the test is unacceptable. To offer a $10 refund for a test that cost $50+ is robbery.Desired Settlement: The desired outcome is to refund my son's money. The test is not needed. The company is benefiting financial for a test that will not be taken and is not fair.

Business

Response:

I reviewed this account and found that the customer contacted within 24 business hours of completing the registration. A full refund has been issued. The customer can expect to see the refund back to the card they used to pay in 3-5 business days. I attempted to advise the customer by phone but at this time, I have only received a busy signal. I will continue to try.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My son's photo on his admission's ticket was accepted the first time he took his SAT at Elizabeth City State University.. We registered him to take the test a second time at Camden County HS in Camden, NC and was denied because the person checking student in said the same photo that was used previously did not meet the minimal requirements at the second (different) testing site, even though he has a NC state issued ID with the same information and picture.. The information on the admission ticket states that you can go online or contact the college board to have the picture corrected. Upon calling today, they stated that he can not take the test because his photo is not correct, but the test will not be given until tomorrow. The representative stated that they are very strict, but if that is the case, why did they accept the photo the first time.? I am also calling prior to the test to update a new photo, but they are saying it is too late. He has a valid state issued ID. They are telling me that he can not take the test tomorrow because of his photo not being correct and they are not willing to let me correct the photo. There is no clear deadline on the admission's ticket for changes. He is already scheduled to take the test in June with a new picture. They will not upload that picture for him to take to the test site tomorrow, or contact the testing supervisor at that site. I have been on hold trying to talk to a supervisor for 20 minutes on the phone.Desired Settlement: I would like a refund for both times that he has been turned away from the SAT.

Business

Response:

Response from Customer Care Specialist [redacted]:I made outreach to the customer on May *, 2016. I initially left a voicemail advising that we were unable to update the student’s photo at this time. I advised student could transfer registration to a future test date once fall dates were announced. I provided my contact information and offered assistance transferring SAT or answering any additional questions. The parent called back and we spoke regarding this concern. I advised that we could not update the photo or change the registration this close to the test date. I advised parent that student could attempt to test but would likely be turned away on test day as photo does not meet our SAT photo requirements. I listened to feedback regarding negative experience with CB call center and advised I would provide feedback for training opportunities. I provided customer again with my contact information and encouraged her to contact me directly with all future inquiries. I am unsure if student was able to test on May *, 2016.

Review: my daughter was registered to take the SAT..the test site was informed TWO days before testing that her picture was "flagged"...I attempted to call College Board and discovered that her ability to update her picture expired 3 days prior. the test site was not advised until 2 days prior to the text and WE weren't notified until 1 day prior-we weren't even given the 5 days to update her picture. we had no choice but to reshedule her test for a MUCH later date and pay an additional $28! this practice is very unfair to parents paying this money and to students that must take this test! I feel as if they are cheating innocent working people out of hard earned money.Desired Settlement: I would like to be refunded my $28 for the error that they made on their end

Business

Response:

[redacted], mother of [redacted] contacted The College Board on Friday March *, 2016 with regards to the March *, 2016 SAT exam. Her complaint was due to a photograph on her daughter's registration that did not meet our guidelines. I made outreach on Friday, March [redacted] via the telephone number listed in her case. She did not answer and a voicemail was left asking that she call back and I provided the hours that I would be available that day. I did not have a response from the customer on Friday or the following week so on Wednesday, March [redacted] I checked her account to see that she had chosen to transfer the March SAT registration to May. At that time I made outreach via email and advised that it appeared her case was resolved since they had transferred the registration. Her case was then closed. A new case was received regarding the same issue on March [redacted]. At that point I made outreach again via her phone number and left another voicemail, I also sent [redacted] the email listed below. I outlined to [redacted] the policy for our photo requirements as well as making changes to the registration. I explained that based on our policies the fee of $28.00 that she paid to transfer her registration was valid. I included in my email links to our website regarding both policies so she could review them herself. She has been provided all of the information pertaining to her case and there is no further action that we can take to rectify her situation. The responsibility to ensure a valid photograph is loaded onto the admissions ticket belongs to the student/parent who is registering and in this case the photo that was added did not meet our guidelines. Greetings [redacted], I just left you a voicemail regarding your case. I wanted to follow up with some more information regarding this situation. To clarify, The College Board does not make outreach to the test centers regarding student photographs. In some instances test center supervisors will review their rosters and make outreach to students if they see a photograph that does not match our policy. However, this is not something that is prompted by any outreach from us nor is it encouraged. Per our terms and conditions it is the student’s responsibility to ensure that their photograph meets the guidelines as outlined on our website. Unfortunately, [redacted]’s photograph did not meet those guidelines. You can review our photo policy at the following website [redacted]. Unfortunately, because it is the student’s responsibility to upload a valid photo, the change fee of $28.00 that you paid to transfer the registration is a valid fee. Additionally, any changes to a registration must be made 5 days prior to the exam. Again, you can find the information on changes at the following link [redacted]. While it was courteous of the test center supervisor to contact you directly regarding the photograph it was not something that would have warranted an exception to our policies. If you have any questions regarding our policies or photograph requirements or any additional concerns surrounding your case, please do not hesitate to contact me. You can reach me directly at ###-###-#### Monday through Friday from 9:00 AM - 5:30 PM EST or at [redacted] Sincerely, Vanessa D[redacted] Customer Care Specialist Ces The College Board

Review: My name is [redacted] and I ordered my SAT report a few months ago from The College Board. I paid $32.00 and never received the report. I called in to find out about my report and was told that I owed an additional $11 for archive finding fee. I refused to pay that additional amount and wanted to cancel the order due to that information was not shared initially when the ordered was initiated. For the last few months I am constantly receiving threats to report my lack of payment of the $11 to the Credit Bureaus. I would like this company to discontinue the harassment of a $11.00 fee of a report that I did not receive.Desired Settlement: To have a billing adjustment and/or a refund due to I have yet to receive report in question, but continue to be billed.

Business

Response:

Upon additional review, we determined the customer is corrected and the $11.25 additional fee was not communicated to them. Case manager [redacted] removed the balance due from the account and has advised the customer via both phone and email today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Two weeks ago, I called the SAT help line to get help with changing a test type (###-###-####). The woman who helped me cancelled my test instead-and charged a late fee. I told her that was not what I wanted. She said she had to refer the case to a manager to fix it. Since then, I have left several requests at the helpline to fix the problem. They say they are happy to fix the problem, but they never do it. The problem is urgent because the test centers can fill up and the test is on Dec[redacted].

Now when I call, they say the case has been assigned to a case manager, so they cannot help me (case [redacted]). The case manager has called twice (11/** and 11/[redacted] ###-###-####) . Both times she called so early in the morning that we missed her call: [redacted] and [redacted] respectively. Each time she left a message saying she did not understand what I needed. Each time I called her back within 10 minutes, but she did not answer. I kept calling and leaving messages, but she did not respond. I then called the help line both times and told then the problem. They sent emails to her telling her to reinstate the registration that was wrongly canceled. Today they told us that she cannot make the changes unless I am on the phone with her during the registration process! This ca never happen unless she answers her phone or calls when I am awake.

I feel this will keep going on until they go on Thanksgiving break (11/**). After that, I will call again and they will tell me that it is too late to register for the test--the deadline is November[redacted].

Please help me. There is no other testing service available--it is a monopoly. All of the colleges require this test as part of the application process.Desired Settlement: I want to be registered for the December * test at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My son graduated 2014 and this year decided to transfer to another institution within our state. I went into to process an order for those scores to be sent and was disheartened to find that although I did not have to request that these scores be made available I was assessed a $31.00 additional charge to have the scores sent. I knew that there would be a fee of $11.25 and when it said an additiona fee would be charged I said, OK. but $31.00 is simply gouging. Nobody had to do anything extra to have these scores made available to the school. They were available just as were my 2015 graduates scores were.Desired Settlement: I would like to some form of refund processed. The site simply said that archived scores an additional fee would be assessed. I had no idea it would be so unreasonable. To charge twice would have have been less and more understandable but this is ridiculous. If you're (College Board) going to be the provider of this service, be fair.

Business

Response:

Per Case Manager [redacted]:I have spoken with both the ** and the parent this morning. I confirmed March and June 2013 SAT scores were received when I spoke with [redacted] at [redacted]. I informed the parent that scores had been received and advised her that students’ scores arearchived one year after graduating High School. I notified her that as a one-time courtesy we have processed a refund of the $31.00 archive fee , but did advise her that going forward the $31.00 archive fee will bevalid. I told the parent to expect the refund to appear on the credit card that was used within 3-5 business days.

Review: After signing up for the October SAT, I added the [redacted] and [redacted] to my list of schools to send my scores to using my free score reports that came with the test. I clicked save and submit, took the test, and waited for the scores to arrive. When the scores came in, I saw that not only had my scores not been sent but that they weren't added to my list. Because the scores were published shortly before the deadline for my application, I decided to pay $22.50 to have my scores sent to these two schools and to deal with customer service later. Over three weeks, I contacted the College Board twice via email (I am not able to recover the dates the complaints were sent from my account) and they failed to respond. I called the College Board for a refund and I was told that I wasn't eligible for a refund because the schools were not added to my list. Prior to the test, using my free score reports, I added the schools to my list, submitted the page and assumed that the arrangement had gone through. Apparently, there is a confirmation email that is sent but NOWHERE ON THE SITE IS A CONFIRMATION EMAIL MENTIONED. I believe the website is misleading, poorly designed, and ultimately confusing to the consumer which led to this problem. Had the site mentioned that I would receive confirmation that the schools had been added to my list that I would not have had to pay to have my scores sent. I also believe that the College Board has a monopoly over testing and score reporting but that isn't an issue for the Revdex.com.Desired Settlement: I want the $22.50 I paid to have my SAT scores sent refunded and I want the website to be amended to state that I will receive a confirmation email after the schools had been added.

Business

Response:

Good Afternoon,[redacted] was sent a detailed email on 11/**that explains our score reporting policy. At this time, we have not received a response. He has also been contacted by phone. A voicemail was left with the contact information of his case manager. On other attempts to reach him, the phone rang busy. If [redacted] requires additional assistance, he can contact his case manager directly. He should contact [redacted] at ###-###-#### or at [redacted].

Review: I used the college board site to schedule to take my SAT exam (scheduled for November *,2013) upon filling out and going through the motions of their online site I was informed that I would have to print out a "ticket" for entry. I have a printer and did print the ticket, the site then offers you to reprint your ticket and I did, and I always do that just to make sure I did it correctly. The second paper matched the first that was printed so I was confident I did everything right and prepared and proceeded to study for the coming test. I showed up at my testing site ([redacted]) I had everything I was informed to bring. I stood in line and as I got to the front the lady who was in charge of the site informed me I had incorrect paperwork and since I didn't have a "ticket" for entry I was not allowed into the classroom to take the test. I inquired how the paperwork the site supplied me was incorrect she told me it wasn't a "ticket" for entry. I got home and emailed college board about three different times because I wasn't getting any reply on 12/*/13 they sent an e-mail saying the received my complaint and they will look into it. [redacted] of [redacted] was in charge of my case#[redacted]. After an entire month on Jan */ 2014 I finally received another email that informed me that they did an investigation on my situation and they were informed I was turned away on test day because you did not have a photo ID and I would have to pay an extra $27.50 to change my test date on top of the already $80 I paid to take this test that I never got to take. I immediately replied how was that the issue when I showed up there driving so I had my drivers license as well as my passport just in case for what ever reason they wanted another form of ID. I have yet to receive a reply and today is Jan **,2014. I think I have been way more then patient with them and this is absolutely ridiculous 2 and a half months later they cant find out what went wrong; either there site supplied me the wrong paperwork or the lady was misinformed or misunderstood at the testing site regardless of either result it was I don't see how this is my fault and why I'm out about $80 and cant get to college which I planned to already be in at this point so I have to push my college off another semester or year because they cant admit the messed up.Desired Settlement: I would like another day for me to take the SAT's which already paid for, and even thou they screwed me over in my eyes because I was already supposed to be in college and completely throws my plans for school out of order and how irresponsible of them as people and a company to not be able to help someone and just supply the service your company offers to begin with. All I want is a day for me to take my SAT's and move on and try to get to college.

Business

Response:

Details from [redacted]:

[redacted] was initially advised of the results of the investigation and the option to change test dates on January *, 2014. I called [redacted] on January **, 2014 and January **, 2013, I left a voicemail each time. I sent a follow-up e-mail to the candidate after the second voicemail. I reiterated the findings of our investigation that were initially reported to him, that he was turned away for not having a photo ID and advised of his options to change his test date.

Review: I filed paperwork for my daughter for accomodations for SAT test date of 12/*/15 on a timely basis and filed the temporary disability form that college board told us to file. I called college board on 11/**/15 to find out if request for accomodations was approved and I was told to call back on Mon, 11/**/15. I called again on 11/**/15 and I was told that accomodations were denied because wrong form was filed. Before I filed the form I called college board several times starting in aug 2015 to verify which form was required and each time they told me to file temporary disability form. My daughter's high school also called before we filed the form and college board told them also to file the temporary form. I explained to college board on 11/** that I filed the form they told me to file and they could care less that they gave me the wrong info. and they didnt suggest ways this could be corrected so that my daughter could take the 12/* test with accomodations. I also spoke to a supervisor on 12/*/15 and he told me there was nothing we could do because correct paperwork was past due. The only thing my daughter could do was file correct paperwork by 12/*/15 for Jan **, 2015 test date (he said he would extend 12/* due date because of circumstances but to get paperwork to them as close to 12/* as possible). I told him that taking the test on this date would mean that colleges my daughter was applying to wouldnt receive the scores by their required deadlines. He wasnt fazed by this. My daughter has worked extremely hard to get accepted into a college of her choice and now because of college board's misinformation to me, this will be jeopardized. College board could care less that their error is going to affect my daughter's future she's worked so hard for. My daughter's high school has also been trying to resolve this with college board but so far havent been successful and college board hasnt been helpful at all. I would appreciate any help with this matter. Thank you very much.Desired Settlement: I would like college board to approve accomodations for my daughter to take the SAT at her school (which is where she was scheduled to take the test on 12/*/15) as soon as possible (we had requested that my daughter be given 100 percent extended time for test for multiple day testing). Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,