Sign in

The College Board

Sharing is caring! Have something to share about The College Board? Use RevDex to write a review
Reviews Test Publishers The College Board

The College Board Reviews (328)

Review: On June [redacted] my daughter took the SAT test. We registered through the college board. She took the test again on October [redacted]. We discovered after the October [redacted] test date had come and gone that this test fee should have been waived due to time constraints from the June [redacted] test. On October [redacted] I called the college board for a refund. They stated that the deadline had passed for a refund. We had until the end of September to file for a refund. I explained that we had received no such communication. The only way we knew about this was from a friend. They said they would open a ticket. On November [redacted] I received a response from the ticket. It stated that we had missed the deadline, therefore they could not honor the refund. I called back on November [redacted] to follow up. Again I was told that I was not eligible because the deadline had passed. I explained my situation once again. The representative from the college board insisted that I had received communication. I asked how? She stated that it was on their website and they also sent an email out. I just went through past emails and never receiver that information. My first complaint is that they are not willing to honor the refund for a fee that should have been waived when we signed up for the second test. The second complaint is, obviously they knew there was an issue, so why not just automatically credit the credit cards that were used to register.Desired Settlement: The only thing I'm looking for is the refund due us in the amount of 54.50

Business

Response:

Per case manager Vanessa DeShane:I just spoke with this father

and explained the information was posted on our website in June and that the

deadline to receive a free October exam was the registration deadline of

September [redacted]. He asked why there was not a standard refund

issued for all students who were impacted by the June mistiming issue or why it

wasn’t standard that if they created an October registration the fees be

waived. I explained that the company made the determination to address

this in a case by case basis and that it was not a standard exception. He

stated that he never received an email and that it should not be his

responsibility to check the website for this information. I let him know

the timeframe of when the information was posted on the website as well.

He stated that it was bad business practice and that we should have made

this a standard exception. I let him know that I would pass this

information along as feedback but that I could not issue a refund for the exam

based on the timing of his case. I tried to offer my contact information for

follow up but he hung up on me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was no resolution by this "customer service" person. When I asked to speak to a supervisor, I was told I could, however I would get the same response. This college board has monopolized the sat testing and makes it impossible to go to a competitor. You can see the weak response I received, that it was my responsibility to check their website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regards to the case for [redacted], concerning his son

[redacted], we have conveyed the following information to this

customer. The College Board released information to the public shortly after the June exam informing them of the

issue with the June *, 2015 SAT Exam. This information was then updated

on our website on June [redacted]. The announcement that was

released on our website contained the following information: “Q: Is there an

opportunity for students to take the test again?We

remain confident in the reliability of scores from the June * administration of

the SAT and don't want to cause undue anxiety for students by making them

believe they need to sit for the test again. However, we have waived the fee

for the October SAT administration for students who let us know that their

testing experience was negatively affected by the printing error and we will

continue to do so, through the September * registration deadline for the

October administration.”Please

refer to the rest of the announcement at [redacted] created a case on 10/**/15 requesting a refund for the amount he paid

for the October registration. This was the first contact made by [redacted] to The College Board concerning the issue of the June *, 2015 SAT®

exam. He was advised at that time that the deadline had passed to receive

a waiver for the October SAT® registration as that deadline was September *,

2015. A

second case was created and contact was made with [redacted] on November **,

2015 regarding the same issue. At that time, the information was provided

to [redacted] regarding the June *, 2015 SAT exam. He was informed of the

announcement on our website and that the deadline was September *, 2015.

He asked why it was not a standard refund offered to all customers and was

informed that these issues were reviewed on a case by case basis, per company

policy, for students or customers who contacted us prior to the September [redacted] registration deadline. At

this point in time an exception will not be made for [redacted] to receive a

refund for the October SAT® registration. The deadline was clearly posted

on The College Board website as early as June **, 2015. [redacted] did

not contact our company until well after the deadline and after the

administration of the October SAT® exam.

Review: In May of 2014, I paid to have my archived AP scores to be sent to my university. I was charged for it fully (I have proof, it is on my bank statement) and even received confirmation that my scores were sent. My university never received said score report, and the company is refusing to issue me a refund or resend the scores free of charge because it is "beyond the six month grace period." This is ridiculous to have to pay another $25 just to get my scores for a test that I took over 5 years ago, which I did not even have to pay for to take in the first place.Desired Settlement: I want a full refund of my $25 so that I can start the entire process over.

Business

Response:

[redacted] has been in contact with [redacted]. The customer should contact her directly with questions. Her information is as follows:[redacted]

Review: A few months ago, I purchased a CLEP study guide PDF download along with a ticket that would allow me to take a test.

Two weeks ago, when I signed into my account to access my CLEP Financial Accounting Examination Guide, it notified me that it was no longer available for download and that it had to be downloaded within 30 days of purchasing it. I was so certain this must have been some sort of glitch, so I reached out to College Board through their Help Email. So far through 13 days, I've received three automated emails, none of them addressing or even acknowledging what my issue is. The last one I received was six days ago, telling me that it was being passed along to the appropriate department for follow-up. I haven't heard anything since then.

When I purchased the guide along with my CLEP test ticket, there was nothing obvious that would make me believe it had an expiration (even so, one would think it would match the 6-month expiration of the ticket?). Thinking maybe I had overlooked something, I added another one to the cart and proceeded through the checkout process to see if it mentions an expiration or limited availability, which it does not. Also worth noting is that under my account history, it files the study materials under "Recently Purchased Study Materials", so no mention of any sort of "rental".Desired Settlement: I would like immediate access to the guide that I already purchased. If I'm not able to get that access by this weekend, I'm going to be purchasing another guide through College Board or another site, in which case I'll be requesting reimbursement (since at that point I would have paid twice).

Consumer

Response:

I received an email resolving this yesterday

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter habeen resolved.

Sincerely,

Review: I am contacting you regarding an issue with my order for a copy of my SAT scores, significant customer service issues with the College Board, and being charged twice for an order that was never fulfilled correctly the first time. Y

On October **, 2015 I called the College Board and placed an order for a copy of my SAT scores to be sent to a local University. I was told it would take 6 to 8 weeks for delivery since the test was taken over 20 years ago and the scores were archived. At the end of December the SAT scores were delivered to my home instead of the University as I requested. VCU told me that they could not accept the scores, and the scores would have to come directly from the College Board. The deadline for them to receive the scores is February [redacted], 2016.

I called the College Board to inform them of their mistake and the call was directed to someone in the Philippines. I explained the issue, the representative told me the scores would be resent to the University, and I would receive a call within 24-48 hours. Three days later I never received a phone call. I called back, and I was told the matter would be escalated, and again I would receive a phone call in the same time frame. This cycle continued every couple days. After a few weeks passed I began to call the Regional Office in Reston, VA and the National Office in New York. Each time I called I was told someone would call me back in a couple hours and no one ever called me back.

On January [redacted] I finally received a call from someone named Victoria (Wolk), who stated she is a case manager at the Reston, VA office. I explained to her everything that has occurred to this point. She was unsympathetic and callous to all of the time and energy I have spent trying to get the matter resolved, the likelihood I would miss the deadline, and my frustrating experience. She coldly responded that all she can do is place a new order, and I would have to pay a second time for the new order. She also stated that no one else from the College Board is going to listen to me, and any further communication to anyone else at the College Board will only go through her. I shared my disappointment in the company, her handling of this matter and the problems I have faced, and disapproval of having to pay twice for an order that wasn't correct from the first time. She stated there would be no exception, falsely accused me of making the mistake, and told me I would either pay for a new order or nothing would be done and she didn't care if I missed my deadline. Since I am under a deadline, I made payment for the new order, but told her I would dispute the charge for one of the orders.

I am disappointed with the order processing department, unprofessional manner in which representatives from the company have spoken with me, and lack of follow through from customer issues. From reading the other complaints listed with the Revdex.com, this seems to be a common issue with the College Board, and one they don't care to resolve.Desired Settlement: I hope you will forward the issues that have occurred to someone in the company at the National Office such as David C[redacted], Steve B[redacted], or Jeremy S[redacted] so that can resolve it so no other customers have to face those challenges, assign a new case manager to resolve this matter, an apology for the error they have made and all the problems I have faced, and issue a refund in the amount of $31.00.

Business

Response:

The customer's account and call history have been reviewed and refunds have been issued in the amount of $31.00 and $42.25 for the replacement order that was placed on January ** and its fulfilment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me, yet I will consider it resolved. I should have received an apology for mistake made by the College Board ordering department, the lack of follow through from the customer service center in the Philippians, and the unprofessional, confrontational, and disrespectful manner in which Victoria from the Reston Office handled the matter when it was brought to her attention. I sincerely hope the leadership team at the College Board becomes aware of the issues, as they seem to be chronic based on the complaints made by others through the Revdex.com about the College Board, and will make changes to resolve them to future customers will not have to endure these matters.

Sincerely,

Review: I have ordered transcripts from the College Board's AP department, only to find out that after 4 years, the company archives hard copies of testing scores and purges the electronic records. The company has no way to send electronic records to Universities and relies on a 14-day retrival and mailing system. This means that there will be a delay in my university start date. When asked if the hard copies could be faxed or emailed after retrieval, the [redacted] that I spoke to claimed that there are no policies or provisions for such. Not only does this make no sense from a business standpoint, but it is cruel treatment to customers. I am putting my future on hold because College Board would rather charge a couple of extra dollars for archive retrieval.Desired Settlement: I only wish that College Board would locate my order and provide a means to deliver my transcripts electronically (even by fax is ok). And going forward, it would be nice if college board would adjust their policies and procedures to allow them to provide better service as more and more educational institutions migrate to electronic processing methods.

Business

Response:

Our AP Score Services confirmed the following today:

An archive score request

for this test taker was received on 10/*/14. This request was fulfilled

this morning; his score report was mailed via USPS. Prior to this request

we have no record of receiving any other request for him. As a courtesy,

we are resending his archive score report via UPS Next Day Air at no additional

charge.

The UPS Tracking number is

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although my issue has (for the most part) been resolved, The College Board fails to acknowledge that they have a real issue with their services. The only thing I requested was that my documentation be sent electronically, which wasn't even done. Instead, they mailed the documentation, which took time to sort and process manually. I have a meeting with my enrollment counselor tomorrow to discuss the results of my transcript evaluations, and this meeting cannot happen without the AP scores having been processed. It is now too late for the electronic processes to take place and I must just keep my fingers crossed and hope that my institution is able to process my documentation by hand (rather than digitally). In short, at this point, The College Board cannot resolve my issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

At this point, we have made an exception to have this customers score report sent overnight at no additional cost to him. We have worked with [redacted] to make sure his materials were sent. The rejection is due to an issue that he has with out internal process which has also been explained. At this time, there is no additional action that can be taken on this complaint. If [redacted] would like to discuss this issue further he is welcome to contact our AP services department at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no resolution and wish to discontinue the complaint process..

Sincerely,

Review: My daughter [redacted] took the SAT on October **, 2015. After several weeks all the people she knew that took the test the same day had received their scores. We waited another week and still could not see her scores on the website under her sign on. I called customer service to only find out that the scores could still be under review and to give them 10 business days. I did this and called back. The only thing they could tell me then is that it would be escalated & that someone would call me in 48 hours. I waited and no one contacted me. I called back and they told me all they could see was it was still under review. After a week someone called my daughter and told her they didn't know why her score was unavailable but maybe it was being hand scored. This was coming from the escalation manager. I waited a week and called back. That was on Monday this week. I spoke to 2 different people that still could only tell me it was being reviewed and escalated. And someone would be in contact in 48 hours. I still have not heard anything. We are under deadlines to apply for colleges and we cannot get an answer as to even what the problem is. And no time line as to when we will get the scores. I just can't believe that this is the customer service you received after you pay over $65 to take a test. They have to know that this kids are on a timeline schedule to apply for colleges. I am just at my wits end to know what to do next. That is why I am filing a complaint.

Thanks,

[redacted]Desired Settlement: At the bare minimum I would absolutely like to received her scores.

Business

Response:

Good Morning, [redacted]'s scores had to undergo and exception scoring process due to the student submitting a duplicate answer sheet on the day of the exam. The student's scores are now available and can be viewed via their online account. Thanks!

Review: A request for College Board testing accommodations for a high school student was made on received by the company on 2/**/15. Information provided to the public by the College Board on its website (ex. [redacted] indicates the decisions should be expected in 7 weeks or less. As of 5/**/15, no decision has been made. Weekly calls to the service center at ###-###-#### have confirmed receipt and the "escalation" of the request to the reviewers in the NY office. Calls have been made on 4/14, 4/22, 4/29, 5/6, and 5/18. An additional call was made the general customer services number on 5/8 and a message was taken.Desired Settlement: A statement of the decision regarding this specific student's testing accommodation request AND clarification on the public website that decisions take in excess of 12 weeks, so other families may plan accordingly as their students prepare and schedule their standardized college admission exams such as the SAT and other College Board tests and services.

Business

Response:

Good Morning,We have confirmed that the student accommodations has been approved and a letter mailed to the address on file. [redacted] has left a message to discuss the details of the complaint with the customer but has not heard back as of this response.Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My name is [redacted].

In the Spring of 2002, I took the AP Statistics Exam at Overlea High School.

On September **, 2012, I requested for the Collegeboard to send me a copy of

the AP Statistics Exam and 2 agents from the Collegeboard refuse to honor the request.

They both insisted that I pay $25.00 to send the AP results to colleges which I never requested.

Should you require additional information please do not hesitate to contact me.Desired Settlement: I would appreciate if the Collegeboard would mail me a copy of the AP Statistics Exam that I took at

Overlea High School for my records with the right to request a review of the results or refund me $75.00 .

Business

Response:

Good Afternoon,

We were provided the following information by our AP Test Taker Advocacy Department:

I spoke to the test taker and explained that we do not have his 2002 statistic test book to order. I explained that after each administration test takers have about 4 months to get a copy of the free response book. He wanted to see the written policy so I sent him a copy of the 2002 bulletin. He seemed fine with that. The letter will be mailed today.

Best Regards!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

On October *, 2014, I received the 2002 Bulletin and I read the Collegeboard policy.

Thank you very much.

Sincerely,

Review: I ordered a copy of my SAT scores to be sent to my home on 9/*/2015. My bank account was charged on 9/*/2015 for this service. It is currently 11/*/2015 and I have not received my SAT scores. Today I talked to a customer service representative and to her supervisor who told me that, although I had be charged over two months ago, my order was never placed. They also informed me that they would contact the escalations department and it would take an additional 5-7 days. I need my scores as soon as possible. This situation is absolutely and unreasonably ridiculous.Desired Settlement: I will be satisfied if my scores are sent and received no later than next Wednesday (11/**2015).

Business

Response:

We contacted [redacted] and were able to determin that his original order was placed under the incorrect name of "[redacted]". We offered to issue a refund but [redacted] stated he would still like to receive his scores. Since he had already paid the archive fee under a seperate order, a new correct order was placed and charges were waived. [redacted] should receive his scores shortly.

Review: My son has taken the SAT test a couple of times. This time he took the test on January **, 2016 hoping that he did a lot better then the previous test. February **, 2016 was the day when scores were to be released. We check for my son scores and they wasn't available. I call SAT customer service and they directed me to another department to explain to me why his scores were not available. They stated that his score increase significantly which cause a flag and now his test scores are under review. I'm really disappointed that College Board has the authority to hold up scores that most teenagers work so hard to improve so they can pursue on applying for colleges. The ultimate goal is to IMPROVE and now that my child may you done so, we were told to wait until 2 or more weeks before it's resolve. Time is running out for applying for Colleges. March *, 2016 is it, and now that my son could have scored what he needs in order to be accepted, we are delayed of applying. This is a slap in the face, because we as parents invest money and time, for our child to develop a strategy to improve his scores and College board decides to hold that process up because they feel if you score higher than your last test, your scores need to go under review.Desired Settlement: College Board should not have the authority to hold up anybody scores just because they improve from their last testing. I would like for this matter to get resolve quickly. It shouldn't take 2 or more weeks for them to review his scores to see if they really are accurate.

Business

Response:

The Office of Testing Integrity reached out to this customer regarding the investigation, provided information about the status, and expedited the review. We cannot disclose any further details of the review per the SAT Terms and conditions regarding SAT score investigation:As the College Board test administrator, ETS ensures that the SAT is fairly administered on test day. The College Board and ETS strive to report scores that accurately reflect the performance of every test-taker. Accordingly, ETS standards and procedures for administering tests have two primary goals: give all test-takers equivalent opportunities to demonstrate their abilities, and prevent any test-taker from gaining an unfair advantage over others.ETS reserves the right to dismiss test-takers, decline to score any test, and/or cancel any test scores when, in its judgment, as applicable, a testing irregularity occurs, there is an apparent discrepancy in a test-taker's identification, an improper admission to the test center, a test-taker engages in misconduct, or the score is deemed invalid for another reason, including, but not limited to, discrepant handwriting or plagiarism.Investigations that are pending are kept confidential. When, for any of these reasons, ETS cancels a test score that has already been reported, it notifies score recipients that the score was canceled but it does not disclose the reason for cancellation unless authorized to do so by the test-taker, there is suspected impersonation, in certain cases that affect a group of test-takers, or where required by law.

Review: I want to file a complaint against College Board. The CEO is David C[redacted], and the headquarters is in New York City, NY. However, no matter what office location you try to call with this company all calls are routed to the following number ###-###-####. I have been unable to speak to an actual person even though I tried to call the New York office and the office in Georgia except at the number mentioned earlier. My first call happened on October **, 2015. The following is what has happened with my daughters SAT test: My daughter was scheduled to take the SAT at Carlisle School in Martinsville, VA, on October *, 2015. However, due to inclement weather in that area, the test was cancelled on that date and postponed until October **, 2015. Now, on the October 3 test, the deadline to send four registration score reports for free was October ** (nine days after taking the test). When the test was postponed, my daughter received no messages from [redacted] whatsoever saying that she would be denied the standard nine days after taking her test on October ** to send her four registration score reports. She took the test on October ** at Carlisle School in Martinsville, VA. On the US Services and Fees page in the SAT Score Services chart on their website it states: (copied and pasted from their website)Registration score reportsFour registration score reports are available up to nine days after the test date.$0A student has up to nine days after taking the SAT to determine if they want their registration score reports sent to up to four colleges. However, when my daughter logged into [redacted] on Oct. ** to put in her four schools, the computer was still showing that she took her test on October *, 2015. That is why I called ###-###-#### on October **, 2015, to speak with someone that could change the date or fix this issue so that she would have her nine days as stated on their website to put in her four schools. If she took the test on October **, 2015, then she should have had until October **, 2015 to put in her four schools as stated in the rules on their website. I spoke with Amanda #[redacted] on October **, 2015, and she told me that my daughter would not get nine days after she took her test and that she had to abide by the October ** deadline. The problem I have with this is that they did not send her an e-mail or any notification to the fact that if tests are postponed, then students do not get the standard nine days after taking the SAT to put in their schools and it does not say anything but what I copied above on their website about sending the four score reports for free. Had they contacted her and told her that she would not get nine days after taking her test, then she would have put in her schools prior to taking the test even though that does not seem fair to me. In no place on their website does it state anything except what I copied above. This is an unfair business practice. It is not our fault that weather caused a cancellation in her taking the test on the original date, and they should honor their own stated rules for students whose tests get postponed or cancelled. I am sure that the reason they allow nine days after taking the test is because most students want to see how they feel after taking the test to determine if they are going to send their scores to colleges, which is the case with my daughter. We paid our fee as others did, but are being denied the same time frame as others to receive the free registration score reports. I was unsatisfied in speaking with Amanda and asked to speak to her supervisor. She told me that I could not speak to anyone higher up. She said that they would not speak to me on the phone. She finally said she would fill out an escalation report. This report allowed them 5-7 business days from its filing for someone to consider my question and contact me back. The same day I also sent an e-mail to [redacted]. I am copying and pasting below my message to them: Customer By Email ([redacted])10/**/2015 05:11 PMI called ###-###-#### earlier this morning and spoke with Amanda #[redacted] regarding my daughter's (Morgan H[redacted]) SAT test taken on October ** at Carlisle School in Virginia. The issue is as follows: My daughter was originally scheduled to take the SAT on Oct. * at Carlisle School in Virginia. However, due to flooding in that area, the test was cancelled and moved to October **. My daughter logged in yesterday to have her scores sent for free to her top four colleges, and the computer is still showing that she took the test on Oct. * with a deadline of Oct. ** to send the scores for free. We never received any sort of notification that she would not get the standard nine days after taking the test to put in her four colleges to have her scores sent for free. Amanda told me that there is nothing that can be done, and that my daughter had to abide by the Oct. ** deadline. This is unfair to the students whose test got postponed especially since they were not informed that they would have to put their choices in prior to even taking their test. We do not understand why this can't be changed in the computer system and these children can't be allowed to put in their four colleges within nine days after taking their test on Oct. **. I asked to speak to someone other than Amanda, but she said that she was as high up of a person as I could speak with. How can we get this matter resolved? I do not understand how these children can be denied their four free college score reports. Amanda said she was filling out some kind of report for me regarding this issue, but I do not know if or when I will hear back from that report. Please respond promptly. Now, when you send this e-mail, you get a message back that says you will receive a response within two business days. Please note the date that I received their reply below:I am copying and pasting below their reply to me:Response Via Email (Ramona Agent ID [redacted])10/**/2Desired Settlement: I feel that The College Board should allow my daughter to send her four free score reports for the SAT she took on October **, 2015, since she tried to submit the colleges within nine days after taking the SAT as stated on their website and she still has not received her scores as of today's date, November *, 2015.

Business

Response:

Customer care specialist, Leandra L[redacted], spoke to the parent and advised the policy which is that score recipients must be added by 9 days after the original test date. The parent still disagrees with the policy but it is available on our website at the following link:Customer Care Specialist, Leandra L[redacted], spoke to [redacted] regarding our policy. Though the parent does not agree, it is called out on our website that score recipients must be added within 9 days of the original test day. The link to the website can be found below, along with a direct quote from the site.[redacted]"You can send score reports

at any time from your "My SAT" account. Note: please remember that

there is a fee for sending score reports, starting ten days after your original test date..."An exception will not be made in this matter and the parent has been advised of such.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The following is what I received from Leandra L[redacted]. I have copied and pasted my e-mails with her. My daughter and I thoroughly checked their website for information and did not see what she sent to you in her response on any page on their website at the time we were looking. Of course, a business can change a webpage at any time, which is what I feel they have done in this case. As a matter of fact, that is what I suggested they needed to do in my final response to her as you will see below.Case #[redacted]Inbox x[redacted] <[redacted]> Nov * (7 days ago) to [redacted]I have tried repeatedly to reach you (left two messages by phone at your voice mail) and I forwarded my daughter's e-mails to you the other day along with an e-mail message. L[redacted], Leandra Nov * (7 days ago) to me[redacted]

Leandra L[redacted] Customer Care SpecialistCesThe College Board[redacted]T ###-###-#### F ###-###-####[redacted]Challenging all students to own their futureFrom: [redacted] [mailto:[redacted]] Sent: Thursday, November **, 2015 9:42 AMTo: L[redacted], LeandraSubject: Case #[redacted]Attachments areaPreview attachment [redacted] October 2015 SAT Admission Ticket.pdf[redacted] October 2015 SAT Admission Ticket.pdf[redacted] <[redacted]> Nov * (7 days ago) to LeandraThis is the test ticket with her original test date of Oct. * on it. We know that if she tested on Oct. * that her free reports had to be sent by Oct. **. She did not test on Oct. *. She tested on Oct. **. Why does she not get nine days after taking the test on Oct. ** to put in schools as stated on your website? When the test date was postponed, she logged onto your website and looked for any information regarding not getting the standard nine days to put in schools for the four free score reports if the test was postponed. She did not find anything except that students are allowed nine days after taking the test to request their four free score reports. That is why she did not put in the schools, because she read what is stated on your own website. It is unbelievable to me that your business would not make an allowance for this situation when we followed what is stated on your website.L[redacted], Leandra Nov * (7 days ago) to me[redacted]Sincerely,Leandra L[redacted] Customer Care SpecialistCesThe College Board[redacted]T ###-###-#### F ###-###-####lel[redacted]Challenging all students to own their futureFrom: [redacted] [mailto:[redacted]] Sent: Thursday, November 05, 2015 11:45 AMTo: L[redacted], LeandraSubject: Re: Case #[redacted] <[redacted]> Nov * (7 days ago) to LeandraThis is unreal. If my memory serves me correctly, my daughter's admission ticket to the rescheduled test arrived at our home AFTER October **. Therefore, your point is mute, because she did not have the admission ticket to see the note prior to the deadline. Nevertheless, you mean that the only place it is mentioned that the deadline is the same if a student's test is postponed is on the second page of an admission ticket in microscopic print? That is just incredible when you send out e-mails and have an extensive website full of information regarding deadlines, etc. on the SAT test. Why did you not include that information in any of the numerous e-mails that were sent out? I would venture to say that most all students never read the second page of their admission tickets. Any reasonable person that wants information from an online-based company looks to the information published on the company's website to find answers. I have dealt with a lot of companies in my many years in the business world, and this is the worst experience that I have ever had with customer service. I have never even thought about filing a complaint against any business with the Revdex.com until now. I still feel that this is unfair and will say so to the Revdex.com in my reply to them on the complaint that I filed. You might think that $11.25 times 3 is not much money, but it is to many of us. When a business has information in "black and white" print on their website, I take it to be what they stand by. But I guess that is not the case in your business. As I am forced to pay you this amount, I just wonder that if the colleges that are forcing our children to take the SAT to gain admission knew how your customers were being treated, then would they be so inclined as to require your test for all children? I also wonder if the SAT was not required, then might your customer service be a little different? Throughout this whole process, I feel like you don't care what the customer thinks or how information is presented because you don't have to. Students are forced to take your test, pay the extremely high fees that you charge, and we have no way around it if our child wants to attend a four-year university out of high school. If you can't tell, I am a very unsatisfied customer, and I assure you that I will tell everyone about my bad experience with your company at every opportunity that I get in the future. At the very least I hope that you put a message on your website where students would actually see it that says if tests are postponed that the deadline remains the same and the standard nine days does not apply to postponed tests. That one simple sentence would have taken care of this entire situation. My daughter would have known to put the schools in and not go by what your website states.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have confirmed that information placed on the website regarding our score send policy was updated prior the deadline to add score recipients. Based on that information, the terms and conditions the student / parent agreed to when registering, and the final date to add score sends being placed on the admission ticket, no exception will be made in this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This will remain their word against mine. Websites can be changed/updated at any time. I have no way of proving if it said that or not at the time my daughter and I were searching their website. All I can tell you is that my daughter and I looked over their website on all pages concerning sending scores and the only information we could find was that students received nine days after taking a test to send four free score reports to four colleges of their choice. That is what I took a screen shot of and sent to you in my first complaint. At best, then, they have contradictory information on their website unless they have changed that page as well. It still remains really, really strange to me that in all of my correspondence and communication with their representatives during all of this time period that no one ever directed me to the page or information mentioned in their reply to you. Nevertheless, there is no need for you to continue to try to resolve this case, because I give up. You can just list me as an unsatisfied customer for life with this company on an issue that will not be resolved. Trying to communicate with this company is like talking to a brick wall. As I stated earlier, they do not have to cooperate with people, because our children are forced to take their test to get into college. We are forced to pay whatever ridiculous fees they charge. They do not have to worry about customer service, because we have no choice but to be their customers if our children are trying to go to college. My daughter has taken another test. I will use those scores instead of her SAT scores whenever possible as she is applying to colleges. So far I have only had to pay for scores to be sent to one college. I hope that is the only one that I will have to pay for, and I am extremely thankful that this is my youngest child. I don't have to deal with this company ever again. However, that will not help all of the others that will have to deal with them in the future. I feel for them!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On September ** I registered my daughter to take 2 SAT exams, one on October *, 2015 and another on November *, 2015. I also ordered a practice book. Last week when I proceeded to print out the registration my daughter needed to bring to the test, only the one for November * showed up. I called the customer service line for help on it. They advised that she was only signed up for November *, and the $95.99 I was charged for included the November * test, and a review/practice book which we never received. I was to be emailed a receipt for the services, but never was. THis morning I spoke with someone named Christina, ID#[redacted] who claims to be a customer service manager for the College Board. She said it was not possible to provide me with a receipt for the services that appeared on my debit card. There is no telling what I paid for. While I can accept paying for what was rendered, I want my money back for the book and the October * test I paid for, if it is on the receipt they are refusing to provide.Desired Settlement: Receipt for the services I paid for

Refund for Practice Test Book I paid for

Refund for October * registration

Contact from the organization

Business

Response:

Contact was made with the customer on 10/* and a receipt was provided. There was no registration completed and paid for regarding the October SAT so no refund can be issued for that. A refund was issued for the cost of the book the the customer did not receive. I have also attached a copy of the order receipt to this response.

Review: Complaint for unethical billing practices in addition to poor customer service. My son registered with College Board SAT with the last name (he did not include an apostrophe). We paid all of the required fees/charges to take the college SAT's and also to send them to 3 schools for free. My son applied to 1 of thos schools the second week of Sept 2014. Then about 3 1/2 weeks later he checked his online application status on the college website on 10/*/14 and it said "application incomplete we did not receive your SAT scores from College Board". It was 9:00pm in the evening of Thursday 10/*, my son and I were already concerned his early application process was held up over 3 1/2 weeks and so we logged onto the college board SAT website and resent the scores to 2 of the 3 colleges, and paid the expedition charge,for a total of $53.50. On Friday 10/* I called the college admissions who advised "we received the SAT scores originally ,but since your son has an apostrophe in his name the scores were not matched up. They also said "this happens ALL THE TIME with college board and apostrophe in names". In essence , I did not need the SAT's resent, or expedited, since the college had them all along ---but the apostrophe in our last name (there were NO OTHER discrepencies) caused this confusion. I emailed college board/SAT on 10/*/14 requesting $53.50 refund feeling I overpaid a fee that was not necessary. I received a call on 10/**/14 from [redacted] at College Board, during the call she mocked /laughed at my responses. My first point was why did their website allow me to resend/reorder/expedite SAT scores to a college when they were ALREADY sent there a first time? My second point was if it is so critical that a last name either has an apostrophe or does not, why don't they notify the applicant during the process? I feel like it is a scam to collect more money from us. [redacted] said I should have called college board /SAT about the scores not being sent before I just reordered them. I said this is our first time applying to colleges, we don't know that, and if that were the case why doesn't college board website have a message before a person tries to resend/expedite SAT's a second time there should be a message "WAIT, if you received a message from your college that they did not receive calls please call us at 800 xxxx before reordering scores". THIS IS THE basis of my complaint, I feel they are scamming people out of money and it's such a small amount $53.50 that no one takes the time to complain, and I would have dropped this complaint and just paid the $53.50 if I received better customer service. It was horrible service. I escalated my complaint to [redacted]'s [redacted]. The next day 10/** I received a call from [redacted], who basically said over and over "we processed your request to expedite the scores so you will not get a refund". That is not my point. College board/SAT was misleading in allowing me to request the reordering of the scores. I advised I will be complaining to the Revdex.com and [redacted] replied, that complaint would come to this office anyway. Poor response in my opinion. I then proceeded to try to get to the office of the [redacted] to share the dissatisfaction of my experience and to possibly change the information on their website--- when people reorder scores,--to prevent duplication fees/charges for other people. It was impossible for any customer service rep to connect me to a [redacted] , or a contact in the office of the [redacted]. Interestingly enough, when you google college board/scam there are other dissatisfied customers for similar issues.Desired Settlement: $53.50 credit for overpaying to resend the SAT scores with the expedition charge to [redacted] and [redacted].

Business

Response:

The name that is on file for the student was the name

provided by the parent/student when they created their online account on

1/**/14. College Board does not have a

system in place to check for correct spelling or punctuation in a name as we

rely on the person creating the account to input their demographic information

correctly.

The student had several institutions listed on their June

2014 SAT registration. Once scores became

available for that test, they were sent to all institutions as requested. Information on scores sends can be viewed in

the student’s online account under their score send history. We also have proof in the form of batch

numbers for each school, that the scores were sent. The matching criterion used at the university

level to match scores with student applications varies by university. In this case, the school the student applied

to has matching criteria that will not allow scores to be matched to

applications unless the name matches exactly.

This is not a College Board system and we cannot account for each

individual universities internal process.

Had we been contacted once the parent and student realized

the product they requested had not reached the school, we could have investigated

the issue with the schools to find out why they did not received the original report. Instead, the parent chose to place and pay

for another order to be sent. We fulfilled

this order as requested and therefore the fee is valid.

Our system will allow orders to be placed to any school that

is requested by the student and orders can be placed multiple times. There are many reasons why a student would

need to resend scores to a university.

For example, if a student sends scores to a school and decides not to

apply at that time, they may need to send scores again at a later time as

scores are only kept on file at the university for a time frame which is

determined by the individual school. It

is up to the student and parent to know what has already been sent and what is

needed for their individual college applications process. We help to support these decisions by

providing the student with a detailed list of their scores sends in their

online account. That said, it is ultimately

up to the student and parent to make decisions and place order based on their

individual needs. College Board will

then fulfill those requests.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The statement from College Board " is up to the student and parent to know what has already been sent and what is

needed for their individual college applications process. We help to support these decisions by

providing the student with a detailed list of their scores sends in their

online account. That said, it is ultimately

up to the student and parent to make decisions and place order based on their

individual needs. College Board will

then fulfill those requests" is the reason I do not accept their response. My point is that the school advised us they did not receive the college scores. We then requested duplicate scores to be expedited from College Board to the school. College Board should have an error message that pops up, programmed into their system, that says "if your school reports that they did not receive scores and you know that you selected the School to receive scores on your SAT test, before resending and/or paying a charge to expedite scores you should be contacting the college board first". The College Board company has the advantage of understanding and knowing about the procedures in place, dealing with FIRST TIME students and parents applying to College with LIMITED understanding of the process. The college board EASILY CHARGES students and parents Duplicate fees and expediting fees instead of putting an alert message to help the first time college applicants and parents. I discussed this same situation with friends this weekend and low and behold another parent had a SIMILAR THING happen , she did not think the college received scores and she expedited them a second time. We marveled at the SAME PROBLEM happening to both of us. College Board is a monopoly that understands the process , they should define the process more clearly with 17 and 18 year old first time college applicants and parents and have a computer system set up to prevent us from OVER PAYING DUPLICATE fees in situations where it is CLEAR the parent/ student should be calling college board FIRST before reordering test scores and expediting scores.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I understand that the customer is looking at this as a duplicate transaction, but

that is not the case. There were two separate orders placed on two separate occasions.

Both orders were fulfilled as requested by the customer. While I understand the

customer and an issue with our system, this is not grounds for a refund as both

orders were processed as requested. The customer is provided with a send score

history so that they can see when scores were sent previously and this student’s

history shows scores sent to the university in question. There is not a pop up

to advise students to contact College Board because we are not the ones in

control of what a student selects to send. If an order was placed previously

and there was an issue with the order, we could investigate that if we had been

contacted. Placing another for the same institution does not always indicate

there has been a problem with a previous score send. We will stand by our

decision not to issue a refund in the case. I recommend this complaint be

closed at this time.

Review: I bought 2 CLEP tests. I took one test and failed it. Since I didn't pass the test, it would be better for me to take the classes in a local college to ensure I receive the credits. Since I no longer felt that the CLEP test suited my needs, I wanted to cancel the second test and receive a refund. I looked all over the [redacted] website for the return/refund policy. My ticket for the tests didn't state a return/refund policy.

I called the company asking for a refund. They said that all sales were final. They said I have 6 months to take the test. (However, in that time I can get the credits through a local college course). I asked what the return/refund policy was. They said that I would have to put another test in a cart to see the return/refund policy. I asked why I had to buy another test just to see the return/refund policy. They did not give a reason why. I sent another email requesting a refund (10/**). I received a call on 10/** by a rep. He said that I couldn't receive a refund. He also didn't explain why they hid the return/refund policy and that he would follow up on any more emails I sent. I have not heard from [redacted], the operator, again. I asked to speak to the managers and he said that they don't have a phone.

Since 10/**, I have continuously sent emails to the company looking for a refund. I have never received another phone call. At this point I just need to cancel the second test I bought and to receive a refund for it.Desired Settlement: Refund of the College Algebra test

Business

Response:

We have contacted the customer, [redacted], on November [redacted], 2013 and left a voicemail advising we were further investigating this matter. We advised this escalation was received the Revdex.com.

My son was scheduled to take a test on ** Jan. 2016. It was cancelled due to a snow storm. The SAT Board provided a make-up date, that we could not take. We could not find a way to change the test date to a date that we could attend online, without paying an additional fee. I tried calling, and the representative could not make the changes without a manager. There is NO reason, that customers need to request a manager to reschedule a test that was cancelled due to a snowstorm. I am left wondering how many other students cannot make the make-up date, and whose parents did not request a manager who are paying the additional fee.

Review: I requested a date of January ** 2016 for my SAT test, to enter university in Fall 2016. My date of birth was incorrectly displayed on my entrance ticket, thus I was not admitted. This despite having an active incident report well prior to that time and a promise to correct prior to that time.

Now the next sequential SAT date March * this Saturday I received a random email pushing it out to May.

This means I will not be able to enter University this Fall - ALL DUE TO COLLEGE BOARDS NEGLIGENCE AND INCOMPTENCEDesired Settlement: WHY was I rescheduled for May - you d.......ks.

Reinstate me for March *

Business

Response:

Due to a new security policy adult test takers were transfered from the March 2016 SAT administration to the May 2016 administration. This change was implemented to ensure that everyone taking the test is doing so for its intended purpose: to apply to and attend a college or university undergraduate program, or to apply for scholarships, financial aid, or other programs that require a college admission test.A hotline was provided for registrants who were testing for those purposes to be moved to March, but the only communication received from this customer was a a string of profanity. There is no indication of a college score recipient on the customer's registration. At the time the Revdex.com complaint was received it was too late to move back to March. The May registation can be canceled and refunded per options provided to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company is full of incapable irresponsible people who are set to mess up your life. They promised to correct info. on my admission card for the test for the first test I was sitting, but did not do so on time so I could not take the test. They logged it as an issue with a number, and promised a 48 hour response. It did not get dealt with for weeks - the test came and went. To reach them - long hold times, explaining the subject again and again and of course, dealing with someone on a different continent, who is mostly reading from a script. NEXT WHEN THIS ISSUE WAS FINALLY RESOLVED and the date set down, some weeks later - THEY MOVED MY TEST TWO MONTHS, OF THEIR OWN CHOICE, and then WOULD NOT MOVE IT BACK AGAIN. So, I lost my chance to get to University this year. A year wasted for my education. AND THEN they try to shift the blame to me. This company is badly run, full of people that have no power to do anything, the rot probably goes all the way to the top. They think someone is not going to swear when they do this to someone?

And now they do not admit their wrong? In a word [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I've talked to The College Board customer service people 6 times now and the only consistent thing is that I still do not have my archived test scores. Every time I call, someone has something different to say. I placed an order for archived scores and paid the fee to expedite the service. (This was my 3rd call, representatives from my first and second calls told me that by paying to expedite my scores, it would only take 2 days.) So on the call when I placed the order to have scores rushed, I was told that the fee only meant they'd locate my scores in 2 days, it would still take 2 weeks to get them in the mail. That was May [redacted]. The "confirmation" email gave no confirmation number, did not verify the shipping address, and did not mention anything about rushing scores or when to expect them. On June [redacted], my scores had not arrived and I needed them for the teaching program I am in. I was told by the program to check with the College Board again because they've had lots of problems with the College Board regarding other residents of the program. So I called in and that rep said my scores had been processed but were sent to the wrong address. As someone with extensive Customer Service experience and training, I thought the next thing would be a promise that the scores would be mailed that day and even sent priority mail. I was wrong. I was told it would take 2 weeks to get the scores even though they already processed them and had them ready. I asked to speak to a manager to see if anything else could be done but was told nothing else could be done. My program knew the scores were coming so I said okay. On June [redacted], I called to make sure the scores had been sent because I'd been checking for them everyday and my program began on June [redacted]. I was told the scores took 2 weeks to process. I asked for a manager and was denied. I explained that I ordered the scores in May and the College Board made the mistake of where to send them but I was assured the scores had been processed and so it shouldn't take but 2 weeks. Now someone was saying the scores had not been processed at all? I put my trust and faith into the company and I just quit my paying job to be in the unpaid teaching program...and I have children. I said I was very disappointed and didn't think it was right that I was turned down from speaking to a manager. After being put on another long hold, someone claiming to be a supervisor came to the line. The supervisor went from making it seem like I was in the wrong, to claiming I owed money, to finally saying that she would handle the situation personally and someone would contact me within 24 hours. I asked if my scores would be sent in 24 hours or was I only getting a call. I was told I would get a call and then she verified my phone number. That was yesterday around 4 pm. Today, 6/**, I called after 6 pm because I still had not heard from the College Board and I am having a bit of a panic attack because I don't know what I will do if I get kicked out of the program. I will be kicked out of the program without the official test scores period. This was yet another rep who said the scores take 2 weeks to process. This rep said I ordered the scores on 6/**!!! I asked for a manager. I said I originally ordered scores in MAY, not in June, and I was told that the scores had already been processed and I would get the scores in 2 weeks. I told her that I spoke with someone who claimed to be a manager and was told that I would get a call today because she was handling my situation personally. I was put on hold...again. The rep said that my scores were "high priority" but there wasn't anything else she could tell me other than someone would contact me...not I'd get my scores...someone would contact me in 3 to 5 days!!! I said I was told 24 hours and that I would be calling tomorrow. This company took my money for a product I did not get. This company took my money and gave me a time frame for receiving a product that I did not get and the time frame has well past. Furthermore, I clicked yes twice to take a survey after my call and never got to take it because the company cut me off.Desired Settlement: Do the right thing and put my official scores in an envelope and mail them today. I only live a few states away and will get them in a couple of days. I have family members in the area and someone can even pick them up. Why in the world would you keep putting me off and jeopardizing my future for this? And what about phone logs? You have no record of how this situation could have escalated to this point? Aren't you supposed to review these things to improve service? I don't want money, I want what I paid for.

Business

Response:

A copy of [redacted] archived SAT scores were sent to her email on 6/**/13. We have also attempted to contact [redacted] via phone to see if there is any further assistance we can provide. She will also be mailed a copy of the report. If anything further is needed, [redacted] may contact her case manager directly. Her case manager is [redacted] and can be reached by calling ###-###-####.

Review: I asked Collegeboard to correct my date of birth in advance of January test. They did not. They still haven't changed it!

My date of birth was not changed on the admission ticket (It was changed on the website) so when test day came around this late January 2016 I could not attend. (IT SAYS specifically ID and date of birth on ticket must match otherwise no admittance) I have probably lost my opportunity to go to University this coming fall. I provided all needed documents well in time for this change.

See below for all detail:-

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Subject

Date of Birth change-[redacted]

Discussion Thread

Response Via Email (Ashley Agent ID [redacted]) 02/**/2016 10:41 AM

Mr, S[redacted],

Thank you for contacting the College Board.

We received your email in reference to your SAT information. We will be more than happy to assist you.

We have received your documents.

Your information was sent to our Escalations Department for review. We are currently working on your issue. We apologize for the delay.

For further information or assistance, please feel free to call us at ###-###-#### (Domestic), 00###-###-#### (International), Monday through Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time) or visit us at [redacted].

Thank you,

Ashley

Agent [redacted]

The College Board Service Center

Customer By Email (Chris S[redacted]) 01/**/2016 05:45 PM

Urgent

Please update my date of birth (exam is on saturday)

Please find attached the correct date of birth

7/**/1964 (it may exist incorrectly on another document )

SAT registration [redacted]Desired Settlement: To change my date of birth on my admission ticket and for me to have a correct admission ticket and date for March * 2016, WITHOUT ME HAVING TO PAY YET ANOTHER FEE with me attending at the school below:

Your test center was:

Your test center is now:

Your test center address was:

Business

Response:

Customer service spoke with the customer on February **. The representative processed the name change and transferred the registration to the March * SAT administration.

Review: Requested and paid $11.25 for SAT scores on 1/**/2015 to be sent to selected university. Was told and viewed on-line that scores were sent on 1/**/2015 however selected university checked files from proclaimed sent date (given 21-45 days) and still has not received the scores via disc. Follow-up to both College Board and selected university was done. Time and money have been lost, delayed response and opportunity for scholarship and participant programs have been missed due to status of incomplete application because SAT scores were not on file. My Proxy spoke to Agents on my behalf: [redacted] - agent # [redacted] agent # [redacted] stated "there is no one above me that you can complain, I have no greater authority over me", she would not issue a refund, kept repeating "unfortunately we can't send the scores electronically, didn't offer to send scores "again", wouldn't send scores to my email address, wouldn't give refund and suggested that I call stated university and send scores on my own. Proxy spoke to [redacted] agent # [redacted] - stated " I am a supervisor and I can't let you speak to anyone else. I take your complaint and can escalate it, there is no one else for you to speak to, your request has been escalated and stated College Board has called the stated university" (didn't know what time), then stated his office couldn't make any outbound calls. Proxy spoke to [redacted] who stated request had been escalated but would not issue a refund and there was no indication that scores were being sent "again" to selected university as an extended expression of excellent customer service.Desired Settlement: Would appreciate refund via check, sending the scores via disc as business suggested that this would be done and electronic (e-mail) of scores to stated university and myself. Email addresses to be provided upon extension of excellence customer service response.

Business

Response:

We spoke to [redacted] at [redacted]. She confirmed that there was a delay inprocessing the score report disk sent by College Board but that scores werereceived for [redacted] and processed into our system from this disk on3/**/15. We are currently waiting on acall back from the score processor to find out the reason for this delay. It is College Board’s policy not to resendscore until follow up can be made to the institution to find out why theoriginal scores were not received. Because institutions decide how they would like to receive their SATscores (in this case, by disk) we are not able to send scores by another methodto the institution. [redacted],Customer Care Specialist, has made outreach to the customer to confirm thatscores have been received by the institution. No refund will be provided as the institution confirmed receipt of thescores via the desk from College Board.

Review: I requested Collegeboard.com to send my SAT scores to the [redacted] on the [redacted] of September. At that time, they informed me that it would take up to six weeks for delivery. At six, seven, eight, nine, and ten weeks, I called [redacted] had not received my scores. So, I called collegeboard to confirm delivery or resend the scores free of charge. Customer service could only assure me that someone would contact me after further investigation. Because I had not yet received any notification, I called Collegeboards customer service every week for five weeks requesting an update to no avail. Then on December **, [redacted], a Collegeboard customer service specialist, sent me an email stating that the scores were sent September **. However, to this, [redacted] assured they have few SAT scores (the majority being ACT) and have processed and archived all SAT scores submitted within the last three to four months. With that, Leandra requested my contact at [redacted], for which I obliged, hoping the issue would be resolved. To this day (1/*/15), [redacted] does not have record of receiving my SAT scores although Collegeboard claims to have sent them as requested on September [redacted]. The fault could be with [redacted] for possible misplacement of records or Collegeboard.com for miscommunicating an action that may have never taken place; it is also possible for the scores to have been lost in the mail, for which Collegeboard should oblige. Regardless, I have requested assistance and a replacement and have received neither; not to mention the extravagant inconvenience this has placed on my personal and professional business.Desired Settlement: I request my scores to be expedited to the [redacted] Licensure Division, free of charge.

Business

Response:

[redacted] confirmed that they would accept scores via an email from [redacted]. This was sent this morning. A voicemail was left for [redacted] and she was also sent an email with this information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Check fields!

Write a review of The College Board

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

The College Board Rating

Overall satisfaction rating

Description: TEST PUBLISHERS, FOUNDATIONS-EDUCATION, PHILANTHROPY, RESEARCH

Address: 45 Columbus Ave., Red Bank, New York, United States, 10023

Phone:

Show more...

Web:

This website was reported to be associated with The College Board.



Add contact information for The College Board

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated