The College Board

Review: College Board is a college testing company. My daughter over the years has spent thousands of dollars on AP and SAT test. Her AP scores needed to be received to UC Berkeley the first two weeks in July for registration. The point of the AP testing is to help in the placement and registration process. Based on the scores she received she has been able to test out of some of the required courses. However, during registration she was told her scores have not arrived yet. When she contacted College Board she was told they made a mistake and sent the score to:

Berkeley Gifted & Talented Program when it should have gone to University of California Berkeley. College Board told my daughter that they would send her scores free of charge and they would arrive in 5-8 business days and gave her order #[redacted] My daughter only has until JULY [redacted] to register and everyday the classes are closing. In fact she received an email indicating that unfortunately their was nothing the registration office could do to accommodate her situation and that classed were filling-up. This is the second year they have failed to send grade reports. We called three times and spent a total of 2 1/2 hours on the phone. Offered to pay overnight shipping they refused. Their mistake will cost my daughter her scheduling.

WHAT I WANT TO HAPPEN: SCORES NEED TO BE RECEIVED BY JULY [redacted] AT THE LATEST. This company needs to be watched. There customer service and refusal to find a solution was horrible. They simply didn't care.Desired Settlement: WHAT I WANT TO HAPPEN: SCORES NEED TO BE RECEIVED BY JULY [redacted] AT THE LATEST. This company needs to be watched. There customer service and refusal to find a solution was horrible. They simply didn't care. These are college test scores with definitive guidelines if it was a delay on their part then it is a cost of business to overnight them.

Business

Response:

Below is the information as provided from the case manage how handeled this issue:

Below is the information I found

regarding this matter.

·

Confirmed the

student contacted College Board on 6/**/2014 and spoke with an agent to have

scores placed

·

Confirmed agent sent

scores to the incorrect DI

·

Confirmed a new

order was made and scores were sent

As this was an agent error, we

are able to issue a refund for the student for the rush fee of $25.00.

This order has not yet come through to our financial system, however, once it

has hit the account, I issue a refund. Below, I have provided the actions

I’ve taken on this inquiry.

·

I contacted UC

Berkeley and spoke with [redacted]. She advised that regardless of when

scores are sent, it takes a little over a week for scores to be processed and

applied to a student’s file. She did confirm that they have not received her AP

scores, however, AP scores will not prohibit the student for enrolling in any

classes. [redacted] also stated that the student is already enrolled

with classes. [redacted] requested that I email her a PDF copy of the score

report to see if any exceptions can be made with manually entering these on the

students account, though, there’s no deadline for receiving AP scores.

·

I attempted to

contact the student twice via phone, however was unsuccessful as I kept

receiving a busy signal. I emailed the student and requested that she

contact me so we can further discuss. I provided her with my contact

information as well as office hours.

·

I generated the AP

score report and emailed it directly to [redacted].

·

Once the order has

hit our financial system, I will issue a refund and advised the student of the

timeframe 5-7 business days to receive this back on their credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received the College Board's response to my request to expedite my AP scores in order to meet UC Berkeley's deadlines for registration for courses that require AP pass scores as a prerequisite. I appreciate the exhaustive research and phone calls they made to UC BERKELEY on my behalf, however the admissions requirements are not going to change because someone at College Board sent my scores to the wrong school. If my AP scores are not received prior to Monday July ** I will not be able to enroll in a course that has an AP requirement. The reason we have spent thousands of dollars on AP testing and prep was so that our students could place out of undergrad courses.

It is my expectation that my daughter's scores arrive by the [redacted] so that it does not prevent her from enrolling in the course with an AP requirement

Furthermore, I am very disturbed by the fact that College Board had such a cavalier attitude when we approached them with the dilemma. Then I realized that they had no accountability or competition. Our students have no choice. To be told yes we made a mistake, no we can't overnight or expedite this we don't do that is unacceptable. We are not talking about the wrong dinner order this is a late score that may push back a graduation later on down the road which the very reason with pushed money into their organization to begin with-

[redacted]PLEASE READ EMAIL RECEIVED YESTERDAY FROM UNDERGRAD ADMISSIONS OFFICE[redacted]

Freshmanadmit Departmental (sent by [redacted])Jul ** (1 day ago)to meHi [redacted],Thank you for your email. Until we receive and upload your AP exam score, it is not recorded in the system and may mean that you are not able to enroll in a particular class during CalSO or TeleBEARS Phase I.

It may help you to keep in mind that you will have TeleBEARS Phase II and an adjustment period (in August for fall admits and January for spring admits) to enroll in that class after the requirement been satisfied.We apologize if this timing means you are not able to get the ideal schedule for your first semester at Berkeley because a class is full by the time you are able to enroll. We hope you understand that the delay is beyond our control and we will update your transcript as soon as your official scores have been received.

UC BerkeleyUndergraduate Admissions Staff

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see the additional information from the [redacted]:

I contacted [redacted] at UC Berkeley and provided her with the email communication the student received from her direct contact within the admissions office. I advised that although [redacted] advised students don’t need to have their AP scores to register for classes, the student was notified that she needs those AP scores in order to register for two specific classes. I requested they expedite processing her scores.

Soon after I sent the email, I received an email notification that the students’ scores were processed and will appear on her account beginning today. I contacted the student and provided her with this information. I advised that she may log onto her account tomorrow and view her AP scores as well as register for the classes that she needs. I advised the agent rushed the order on Monday and waived the fees. As there was no payment submitted for this order, I asked the student what exactly she was disputing. She advised her mother was handling that part of the claim and she was strictly managing the score report being received at the university. I requested to have her mother contact me so we can further discuss.

I received a phone call from the parent and provided her with the same information, that her daughters AP score report was processed and scores will be reflected on the account tomorrow. I advised that the order was placed rushed and the fees were waived. I provided my contact info so they may contact me should they have any additional questions/concerns. I apologized and for any inconvenience this may have caused and she advised she’d contact me should they have questions.

Review: Paid 73.25 on July **, 2015, to expedite SAT scores to a college that my son applied for and as of today August *, 2015 the college have not received the SAT scores. I called on Friday July **, 2015 to resolve the problem to see if they would fax the SAT scores to the college and was basically told it was out of there hands.

The second issue I paid twice due to no confirmation or invoice number stating the money went through. I called on the same day ( July **, 2015) to the SAT Customer Service and was told I would not get a refund. I asked for a Supervisor but the Supervisor was on the phone and would be contacted by email for a refund in 5 day's and again as of today I have nothing.Desired Settlement: Expedited SAT scores to be received by 8/*/2015 at the college and a refund of 73.25.

Business

Response:

Refunds have been issued in the amount of $115.50. Case manager Brandy A[redacted] contacted the institution today and was asked to fax a score report which was completed. This institution requested to receive scores via disk. Our rush services requires us to ship orders within 2 business days. That was done in the case but due to the method in which the scores had to be sent, the school. The school has now received the scores in the form of a fax.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom it may concern,Partial of the complaint has been resolve although I have not received my refund. Thank you for your time.Sincerely,[redacted]

Business

Response:

A total refund of $115.50 was issued on 8/*/15. The refund was issued directly back to the card that was used to pay. It normally takes 3-5 business days for the refund to be received but this also depends on the individual bank. If the customer has not received their refund, they should contact their back directly.

Review: Called numerous times to obtain my son's test scores. Because they was a problem with his test grid I was told it would take longer than usual. All his friends got there score before thanksgiving. Every time I call (6 x) my case was escalated and some one will get back to me. I have not gotten a response since my first phone call before thanksgiving. We have already missed a few deadlines already. If we don't get the scores soon then we cannot use them. I feel like they are holding my son's tests score hostage.Desired Settlement: Getting the score before the college deadlines.

Business

Response:

Below is the response from [redacted] who was the students [redacted] tested theNovember *, 2014 SAT exam. The student misgrid his answer sheet and as a resultthe answer sheet went through our exceptions scoring process which can take upto 3-5 weeks after our initial score release for the student’s scores to becomeavailable. The student’s parent, [redacted], called in on 12/* to inquireabout her son’s November 2014 SAT scores. Student had a deadline of 12/** forhis counselor to complete the student’s transcript to be sent out toUniversities. Parent has called back on 12/**, 12/**, and again on 12/**.Parent has been advised of 3-5 weeks for student’s scores to be reported and thereason for delayed scores. On 12/**, I reached out viaphone and left a voicemail message and explained student is in the final stagesof the scoring process and his scores should become available in 7-10 businessdays. I advised I could work with the student’s counselor regarding the hisdeadlines and his delayed scores. I also sent a follow-up email to both theparent and the student advised again of 7-10 business days for scores to becomeavailable. Advised to contact me to discuss further.

Review: My son, a high school [redacted], took 2 SAT Subject Tests on 11/*/14. The College Board posted on their site that the scores would be available on 11/**/14. Instead of delivering my son's test scores on 11/**, they withheld the scores for two weeks. I went on to the College Board customer service site on December [redacted] and [redacted] and sent messages inquiring as to why we had not received my son's test scores. To date, I have not received a response from the messages. I also called The College Board on December [redacted] and spoke with a representative and her supervisor. They both told me they didn't know why the scores had been withheld and that someone would call me back in 5-7 days. I requested that someone call me back sooner as the due date for test submission to the colleges was 12/*/14. I sent a letter to the [redacted] and [redacted] offices threatening to sue. A representative called me back today (2 weeks after the promised score delivery date), responding to my letter and said he hadn't received the phone messages. The rep told me he didn't know why the scores had been withheld. He offered to send letters to the colleges explaining that the College Board had made an error. I asked him to copy me on the letters and he said he could not. I asked him to send me an email confirming he had sent the letters. He has not sent any confirmation to me. I asked to have my registration fee refunded as well as tutoring fees and he said this could not be done. It's too late to submit the scores to the colleges my son applied to for Early Action. Too little, too late. When I requested that I be copied on the letters, the representative refused. In addition to all of this, I ordered scores to be sent on 10/**/14 and then later cancelled. I was never refunded my $45.Desired Settlement: I would like to be refunded for the test application fee of $64.50 as well as cancelled test score order of $45. In addition, I would like to be compensated for tutoring fees to prepare for the subject tests, which are now unusable. The total amount for tutoring fees is $385. Total refunds and compensation - $494.50.

Business

Response:

Good Afternoon,I have copied the response from [redacted], who has been managing this issue.Scores were delayed due to anerror on the customer’s end when the test-taker entered that he took a SpanishSubject Test rather than a Spanish with Listening Subject Test. This requiresmanual intervention to correct, which takes additional time to process. I wasable to determine this when I spoke to the customer on December * and shehas been informed of the reason for the delay. I have searched our customerservice e-mail system using the e-mail addresses that we have for this customerand can find no messages relating to the November 2014 SAT Subject Test. The customer requested refundsfor tutoring and all fees paid for SAT registrations and score sends due to thedelay in release of the November scores. She was informed that the CollegeBoard would not be issuing compensation and informed that the delay was due totest-taker error. No other refunds were discussed. An offer was made to makeoutreach to the schools selected to receive the November scores to advise thatthe delayed scores were available and to make consideration for the applicantdue to the delay being beyond his control. At no point was it mentioned thatthese were to state that the College Board had made an error that caused thedelay. She asked for scores and letters to be sent to six schools in additionto the two schools that were already listed as recipients on the November registrationand called out that [redacted] University was the recipient of primaryconcern. A [redacted] representative confirmed that the new scores wouldbe added to the application file for admissions consideration. A new order wasplaced for the additional six colleges and letters were sent to all eightrequested schools. The delayed score letter isconsidered an internal document for use in communication between the CollegeBoard and schools. These letters are not disclosed to students or parents. Ane-mail has been sent to [redacted] to confirm that the delayed score lettershave been sent to her requested colleges. Of the eight schools that were sentthe November Subject Test scores (in addition to previously reported SATscores) only two require SAT Subject Tests for admissions purposes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The SAT subject test scores were not delivered on 11/**/14 as promised. I sent messages specifically to the National Office in [redacted], through the College Board websiteon 12/*/14 and 12/*/14. I also sent 2 letters, one to the National Officein [redacted] and the other to the [redacted] Office in [redacted],**. I also called the College Board on 12/*/14 and spoke with “[redacted]” and her supervisor, “[redacted]”, who told me that my son’s test scores were “pending, under suspense”. [redacted] had no other information regarding the scores and told me she would send the matter off to the “escalation department” with a message thatthe matter was urgent. I requested that someone call me back the following day. I didn’t hear from any College Board representative until one weeklater.In his response to the Revdex.com, College Board representative, [redacted], did not address the fact that I told him I had spoken with two College Boardrepresentatives on 12/*/14 (one was a supervisor), requesting that they expedite the matter as the due date for college applications was on12/*/14. During my phone conversation with **. [redacted] on 12/*/14, he indicated that he had not seen any phone messages on his system until I mentioned having spoken with the representatives on 12/*/14. Then, upon further search in his computer system, **. [redacted] found the phone messages and told me that they had not been "flagged" as an urgentmatter. At the beginning of my conversation with **. [redacted] on 12/*/14, I asked him which of my five correspondence requests was he was responding to andhe told me that he was responding to my letter mailed on 12/*/14 to the College Board [redacted] Office, which stated that I was considering taking legalaction (not the phone call or customer service website correspondence I had made the week prior).My son contests that he filled in the Spanish with Listening test bubble on the answer sheet. During our phone conversation on 12/*/14, when I asked **.[redacted] why my son's scores had been delayed, he replied that he couldn't figure out why. Twenty minutes into our phone conversation, aftermumbling that he would try to look in another part of his computer program, expressing concern he would "break the system", **. [redacted] finally came upwith the excuse that my son had filled in the wrong bubble on the test sheet for the Spanish with Listening test (our conversation lasted approximately 23minutes). When I spoke with **. [redacted] yesterday, 12/**/14, I requested that I see proof of his claim that my son filled in the wrong bubble for theSpanish test. He told me that normally the College Board did not release test sheets to anyone but that he would ask for an exception. I amawaiting his answer.The day that my son took his tests (11/*/14), only Spanish with Listening tests were administered. There were no other Spanish tests offered. Surely,this fact would quickly answer any questions or doubts as to which test was taken. My son's math test scores were withheld as well even though therewas no confusion as to which math test he had taken.This debacle has caused a great amount of stress for my son and me and the College Board is refusing to be accountable for its irresponsibility and lackof organization. This matter is unresolved until the College Board submits a formal apology to me and my son and reimburses me for the settlementrequested: tutoring fees, test taking fees and test order fees.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On [redacted] a copy of the second page of the answer sheet showing which test was bubbled was sent to [redacted] via e-mail. She has been advised that the delay was due to test-taker error and that the College Board would not be issuing reimbursement.As of today, [redacted] has been advised of College Boards final decision regarding her case and the student's scores are now available. We are requesting that this complaint be closed, though we understand that the customer may not agree with the resolution, College Board does not offer the type of reimbursement that she is seeking.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, for the record, the College Board did not deliver the scores on the date promised. The delay was due to the College Board's disorganization and mishandling of my son's test. Regardless of the bubble my son marked, only one type of Spanish test was offered on November [redacted]. The College Board should be well aware of this and therefore there should not have been a delay of two weeks.As stated before, it took a College Board representative an entire week to return my 12/*/14 phone call inquiring why the test scores had not been released, even though I explained to the representative that the scores were due to the colleges by 12/*/14. No representative at the College Board seemed to know why the test scores had been "suspended" (as described by the supervisor I spoke with on 12/*/14). This is not only terrible customer service, its frightening to know that by not meeting the promised deadline for release of scores, the College Board is responsible for compromising a student's opportunity to be accepted to a college or university and thus, the student's future. The College Board has created a tremendous amount of undue stress for me and my son by not delivering the product on time. I continue to demand refund of the testing fee as well as tutoring fees, and a formal apology.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My daughter and I have been attempting to straighten out her AP accounts/scores since the beginning of June ( it's now June [redacted] ). Each time we have spoken to someone on the phone they have told us that the process would take 7 business days to complete, at which time we could request that her scores be sent to the [redacted].

The problem with her scores is that she has 2 or 3 different accounts and they are under 2 completely different names ( her first and last names were legally changed in 2012 ). She took 4 AP tests under one name and 1 AP test and an SAT under another name.

On June *, 2014 we called to resolve the issue and have the scores sent. It became apparent that the first operator wasn't listening well after my daughter discussed the phone call with me, so she called back to check on it and found that the previous operator had missed the larger portion of the issue and this time the issue could be dealt with entirely. We were instructed to fax in the legal documentation regarding my daughter's name change and a copy of her current photo ID; which we did that same day ( I do have that fax confirmation ). Again, we were told it would take 7 business days to complete and then she could call back or login and request that her scores be sent to UCF. The seven business days went by and, after finding that she still didn't have access to all of her scores online, we called ( by this time it was June [redacted] due to weekends ). Monday, June [redacted] my daughter called and they told her that everything was underway and that they had moved it to "high priority" so that it could be dealt with as soon as possible. Later that afternoon, I was contacted by [redacted] and asked for the documentation which I had already faxed in to the office on June [redacted]. I told her as much and she said that they hadn't attached it to the file and it would just be faster if I could email the documentation to her directly; which I did. The first time I sent the email I accidentally attached the wrong document and [redacted] emailed me back asking for the correct information ( this would be how I know the email address I sent to was correct ) which I then sent to her on Mon, Jun **, 2014 at 6:36 PM ( I still have the chain of email ). Today, Thurs, June **, we called again. Initially my daughter was told that nothing had been done and that there wasn't even a case open. This was very upsetting to her to say the least. I called back and was more insistent that they look closely and carefully at which time they did find the open case. Unfortunately, nothing had been done since June [redacted]! Considering the application deadline for [redacted] is July [redacted], I asked if it would be possible to simply send the scores to [redacted] with the social security number printed on them ( [redacted] made it clear they would accept them as long as the social security numbers matched on all of the scores ). At this point I was informed that the college board "systems" were going through an update and that test score requests could not be processed until July [redacted] ( the application deadline for [redacted] is July [redacted] )! I then asked if the operator could put me in touch with a supervisor who might have some sort of resolution to the dilemma. The supervisor began by assuming that the failure was due to my negligence and when proven otherwise blamed [redacted] for dropping the ball but could not offer any help at all other than to have [redacted] call me as soon as possible.

At this point it seems that my daughter will miss the July [redacted] application deadline for the fall semester at [redacted] unless someone at the college board can straighten out this mess very quickly and somehow bypass the objections that we have run into concerning the sending of scores. I am very perturbed to say the least. It seems that this office needs an overhaul of office communications and organization. It should not be possible for a student to "fall through the cracks" or be shoved off of a desk. The longer a student is out of school the less likely it is that they will return! This company has made my daughter feel defeated before she has even begun.Desired Settlement: I would like this company to get my daughter's scores to her chosen university by the application deadline and never allow this to happen to another person ever again. I would like them to better train their agents to actually help an individual on the phone without said individual having to be overbearing or insistent (several of their customers are very young and easily pushed around or put-off). I would like this company to become efficient and effective at completing the tasks they are being PAID to complete in a TIMELY manner. That is my "world peace" desired outcome.

It is more realistic and effective, therefore I will instead, demand monetary compensation for the time and frustration spent on this matter and for the fight that I face over the next several months as I try to keep my daughter focused and driven toward attending college, if the College Board cannot have all of her scores delivered to the [redacted] before the deadline at the end of business on July [redacted].

Business

Response:

Good Morning,

As of this morning, we have been in contact with [redacted]. The name has been updated and we are working on getting the scores sent out as requested.

Best Regards,

Review: I requested (and paid extra) that my daughters SAT scores be sent 2 day rush to the college to which she is applying Early Action. Her Application, though complete except for her scores, cannot be reviewed until the scores are received. It has now been 10 days and the scores have not been received and no one at the College aboard customer service can help. I requested to speak to a supervisor but was told no one was available. I was told the Escalations Dept would call me back in 5-7 biz days. This would mean the 2 day rush of scores would now take 2 weeks. Granted, my credit card was charged. I simply want my daughters scores sent ASAP, which is what I paid for, but there is absolutely no help or explanation to be found!Desired Settlement: For scores to be sent immediately.

Business

Response:

Customer care specialist Colleen M[redacted] spoke with the parent of [redacted] regarding the score sends. She advised her of a delay in sending scores and offered to work

with the colleges. She has contacted the University of [redacted] and will

be emailing the student’s scores to the admissions office. The customer seemed very

satisfied with the resolution. The customer was also refunded her for the 3 duplicate orders

that she placed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The customer service for this company is an absolute and complete joke. Every attempt I have made to contact this company, my call is routed to an individual that hardly speaks English and cannot understand my customer service request. I ordered my SAT scores to be sent via mail, as I needed each score to be sent on a separate sheet of paper. I confirmed with the "customer service representative" that each score would be on a separate sheet. They confirmed this. Of course, that is given that they even understood my request as their English was extremely questionable. After confirming I would receive each score separately, he covered the costs for the scores. It was stated to me that I would be charged a rush fee accompanied by a generic order fee. It was my understanding, after this was explained in extremely questionable English, that I would be charged about 40 dollars. I was ultimately charged 80 dollars, for some reason. I called to not only complain that the charges were not explained appropriately, but also to receive a refund based upon the fact that BOTH SCORES WERE DELIVERED ON ONE PAGE. This was the exact same thing that I could have printed out ONLINE for FREE. I requested a refund and this company stated to me that since the customer service representatives do not have a SCRIPT that allows them to state that the scores can be mailed separately that it must not have happened. Therefore, they will not issue a refund. Let me state again, since the customer service SCRIPT does not allow them to make a statement that the scores will be delivered separately, that I must be wrong and the individual did not state this information to me. I suggested that they pull the RECORDING of my initial ordering conversation, they will not do this either.

If College Board is going to outsource work so that they may extort and pay individuals less than minimum wage, at least have the customer service quality assurance in place to refund individuals who were conveyed the INCORRECT information from non-native speaking customer service representatives. This is the worst customer service I have ever experienced in my entire life.

All I wanted was the 80 dollars back since I cannot use the scores I paid for. What an awful experience.Desired Settlement: I would like a full refund for not receiving the correct information I requested. I am unable to use what I received from College Board and am therefore out 80 dollars due to awful customer service and communication.

Business

Response:

The agents involved in this case have all be coached. A refund was issued this morning and [redacted] should be able to see this directly back on the card used to pay in 3-5 Business Days.

Review: my daughter [redacted] submitted an application for a sat testing ,the month of October because one of the university required it. ref: No. is [redacted] on August **, 2015 for the amount $54.00 to: The College Board. When the university declined her application then there was no need to take the sat testing. [redacted] and I called the sat location and ask them to refund my daughter money back to her credit card because we gave them almost 3 1/2 weeks notification before the testing took place, requesting our refund back. We kept getting rudeness and bad customer service responses. They were fighting with us "the customer". We need that money back because I am on disability and we do not have a lot money.Desired Settlement: We really need that refund back to my daughter credit card

Business

Response:

I called and spoke to [redacted] today. I explained that when you register for an SAT exam, you agree to terms and conditions which state that a full refund of the registration fees will not be issued once the registration is processed. Since the customer did contact us to request a refund prior to our partial refund deadline, I was able to refund the approved $10 which is also outlined in our terms in conditions. I noticed that the student has also requested $33.75 in score reports when she registered. Since the student did not test, I was able to cancel these reports and issue a full refund of $33.75. The total refund for this issue was $43.75 which will be processed back to the credit card used at the time of purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] We did respond as requested for a full fund. we want the reminder amount credit back to credit card on file

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon, Could you please close this complaint as the customer is not satisfied? The customer has been notified on numerous occasions that she will not receive a full refund per the terms and conditions that were agreed to at the time of registration for the SAT exam. Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] you will not close this account until you have given us the full refund because we did call and e-mail you 24 hours notice . We do need that money back as soon as possible due to financial difficult . I am a senior with disability.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,