The College Board

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Upon speaking with the customer, a one time exception was made to send scores to three schools at no charge.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Yes, I was contacted and Tia B[redacted] told me that new scores would be sent out, but it would take another 7-10 business days for me to receive them.  I am now waiting to receive the scores (I have been waiting to receive the scores for almost two months now).  I was not given her direct contact information as stated in the company response.  My complaint will be resolved when I actually receive my scores.
 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The source of the issue was the student having multiple answers sheets on the day of the October exam.  This faciltiates an exceptions scoring process which can take 3-5 weeks from the date of score release to complete.  Scores from the October exam became available, so no refund will be issued for the November exam.  I have issued a refund in the amount of $31 for the rush fee what was paid on [redacted] for the score report orders as rush orders cannot be fulfilled within a rush time frame at this time as stated on our website.  The customer will receive the refund directly back to the method used to pay within 3-5 business days.

Please be advised of the
following actions taken for [redacted];Processed a one-time approved exception to waive the fees to resend the scores to the AI and [redacted]Advised parent that we do not process refunds for fulfilled services, and we are not responsible for the...

purging of scores by institutionsResolution deemed satisfactory by customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

College Board is aware of the issue and is working to make the needed changes to the process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  We did respond  as requested for a full fund. we want the reminder amount credit back to credit card on file
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The policy statement that was sent to me does not address, explain or account for the 4 free score reports that are to be included with each SAT registration.  Where does it say in the policy statement that those 4 free score reports cannot be applied and used to send previous score reports if the students opts not to take the exam on the date that they registered for? I would appreciate seeing this specifically in their written policy and highlighted for me.  This is part of my complaint and has not been addressed by College Board--the highlighted text in the policy statement they sent me does not address this nor do their previous responses. 
Sincerely,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,
 
[redacted]'s scores had to undergo and exception scoring process due to the student submitting a duplicate answer sheet on the day of the exam.  The student's scores are now available and can be viewed via their online account.
 
Thanks!

Revdex.com:
I received an email resolving this yesterday
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter habeen...

resolved.
Sincerely,
[redacted]

Customer care specialist, [redacted], has made outreach to the customer and provided her direct contact information for follow up.  At this time, no response has been received from the customer.

We spoke to [redacted] at [redacted].  She confirmed that there was a delay inprocessing the score report disk sent by College Board but that scores werereceived for [redacted] and processed into our system from this disk on3/**/15.  We are currently waiting on...

acall back from the score processor to find out the reason for this delay.  It is College Board’s policy not to resendscore until follow up can be made to the institution to find out why theoriginal scores were not received. Because institutions decide how they would like to receive their SATscores (in this case, by disk) we are not able to send scores by another methodto the institution.  [redacted],Customer Care Specialist, has made outreach to the customer to confirm thatscores have been received by the institution. No refund will be provided as the institution confirmed receipt of thescores via the desk from College Board.

We were able to verify that the student's scores were not received by the school.  A full refund has been issued and the student has been notified.Thanks!

The last contact to the customer was made by Ces which takes case escalations that cannot be managed at our call
center level. This is not a scripted department. All relevant information has
been provided to the customer and we also provided a copy of the terms and
conditions that the customer agreed to when registering as part of this
complaint. Based on those accepted terms and conditions which clearly outline
our policy, no exception will be made.  Per the customer’s request, we will not be making additional outreach as
policy has already been explained and we have no additional information we can
provide.

Good Afternoon [redacted],A CLEP Customer Servicerepresentative will be in touch with you within the next 24-48 hours to speakwith you about a CLEP Voucher/the renewal of your CLEP registration. When your order was placed, theordering terms and conditions and the...

expiration policy were included (1) inthe ordering FAQ and (2) on the right-hand side of the ordering screen. Over the past few months, the CLEP Program has made several major enhancements,which include expiring ticket email reminders and more prominent expirationmessaging. We do apologize that the messagingwas not as prominent when you placed your order and look forward to workingwith you to renew your lapsed registration at no additional cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] showed up to the correct testing center, early, and on the correct date. He was not permitted to take the SAT because he was unable to find his testing room even after repeated requests for help from staff.  None of the staff told [redacted] what class he was testing in nor did they direct him to the correct area to look for his testing room.  Regardless of what the site manager said, [redacted] was not permitted to take the test due to the false directions given by staff. I contacted SAT College Board two business days after the testing date and did not received a response until I filed a claim with Revdex.com.  We did not try to reschedule the SAT test because the school College and Career Center said all SAT's must be completed by the end of November due to college registration dates that were due in December. The next SAT testing date was in December.  My order/service has not been fulfilled due to SAT College Board staff errors.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Per Case Manager Colleen Meidt:
I spoke with the father of the
student regarding the issue. He was concerned with [redacted] University not
receiving scores. I confirmed with him that his daughter’s scores were sent on
10/**/15 and the college now has the ability to download the file....

He stated
that he has called the University numerous times and the admissions office is
continuing to state that the scores are not in the student’s account. I advised
him that the school will have their own internal processing time to digest the electronic file sent and add scores to student accounts. He advised that he will contact
the University again to ensure my information was correct.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not get my problem satisfactorily resolved.  While the last representative who spoke with me stated she understood my frustrations and reiterated what a previous representative stated, I feel that I was given poor customer service over a 4 month period, which that in and of itself, should have resulted in a more satisfactory result - sending the 4 tests scores I requested.  The last representative did suggest a couple options as a "work around", but I had figured them out on my own previously.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]