The Cove

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.Like I stated before this is a company that lies this is For seven months I've been fighting with this company to change the wrong information on my account it took me to call or file a complaint against them to fix anything still all three credit bureau still show that I owe themI do not owe them anything dish Network agree to remove this account off my credit report all of the sudden they don't know what's going on ask them to go back and listen to the recorded call Will mean the supervisor talk about this account being removed off my credit report because I was unhappy unsatisfied with this account I would like to get this account removed from my credit report was it agree with the supervisor from Dish Network

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not find this an acceptable response as there is no final resolution of this matterI want to receive correspondence via US mail or another carrier from the business that is the subject of this complaint stating it has NO claim for any monies from A [redacted] and that it also states that they have not sent ANY information to any credit bureau or any other party other the reported original party, which they claim was the original business owed money I would also prefer if they referred this matter to the local and federal authorities as this appears to be fraudulent activity and may be criminal in nature.Sincerely,A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [I have received the billing statements in which GC services alleges validate the debt of [redacted] network in which I continue to disputeUnless GC services can produce a contract displaying my signature, this debt from [redacted] network and/or GC services has not been validated and must be removedThe service agreement/contract presented is not valid because the signature on the forms from [redacted] network does not belong to meI do not have a contract signed contract with [redacted] network nor GC services and request that this debt be removed from my credit file immediatelyI have never had an account with [redacted] Network nor GC Services] Regards,Rochelle [redacted]

June 19, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; Rochelle [redacted] Complaint Dear Sir or Madame: We received Ms [redacted] ’s complaint, filed on June 14, Through this complaint, we understand that Ms [redacted] alleges that she does not have a contract with GC Services and does not owe the debt that has been placed with our company by [redacted] Network GC Services provides third party collection services to our client, [redacted] Network, on this account Or client initially placed this account with our company on February 24, Our records indicate that GC Services processed a credit reporting dispute asserted by Ms [redacted] on June 9, In the course of conducting an investigation on this dispute, GC Services informed our client of the dispute and received information from our client that this debt remains valid Additionally, GC Services sent Ms [redacted] documentation verifying this debt, including [redacted] Network billing statements and her [redacted] Agreement, on June 16, As such, GC Services cannot delete the reporting of this account to the CRAsGC Services did begin reporting this account as disputed on June 11, If you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & General Counsel Tell us why here

February 3, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; Quownna [redacted] 2nd Unresolved Revdex.com Complaint Dear Sir or Madame: We received Ms [redacted] ’s original complaint on January 4, On January 24, 2017, Ms [redacted] filed a second rebuttal indicating she did not accept our prior responsesThrough Ms [redacted] ’s rebuttal, she has requested GC Services remove the delinquent account from her credit report As mentioned in our initial response, Ms [redacted] ’s account was reported to the consumer reporting agencies (CRAs) on August 20, for her delinquent balance due and owing to our clientOn September 3, 2016, we received notice from the consumer reporting agencies that Ms [redacted] was disputing her account and this same day her account was updated to reflect a disputed status While holding Ms [redacted] ’s account, her account balance was adjusted by our clientImmediately following, we submitted a request to the consumer reporting agencies to update Ms [redacted] ’s account to show her updated account balance Most recently, our client recalled Ms [redacted] ’s account from our officeAs such, we have requested the consumer reporting agencies delete the reporting from Ms [redacted] ’s account as we are no longer handling her account in our office We apologize for any inconvenience caused through our collections effortsAs Ms [redacted] ’s account has been recalled from our office, GC Services is no longer handling the accountGC Services has submitted a request to the consumer reporting agencies to have the account removed from Ms [redacted] ’s credit report If you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

June 10, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; [redacted] Revdex.com Complaint Dear Sir or Madame: We received Mr***’s complaint on May 31, Through this complaint, Mr [redacted] alleges GC Services has been calling him for months regarding a consumer who shares his same nameUpon verifying he is not the correct consumer, GC Services promises to remove his number; however, continues to call himMr [redacted] has requested for no further phone calls to be made to his phone number Upon receipt of this complaint, we were able to locate two accounts in our system which listed Mr***’s phone numberOne of the accounts we hold identifies Mr [redacted] as the primary account holder; while the other account, lists Mr***’s phone number as a reference number for a different consumerOur call records show no more than two call attempts have been made per day to Mr***’s telephone number In our call attempts, our records indicate our representatives did not disclose any of our consumer’s personal information when speaking with Mr***; therefore we were unable to verify if Mr [redacted] was our consumerSpecifically on May 27, 2016, Mr [redacted] requested his number be removed from our system and no further contact be made to himWhile our account representative did notate the account Mr***’s number was associated with accordingly, our account representative failed to remove his number from our systemThis inadvertently caused a call to be made on May 31, to Mr [redacted] concerning a different account his number was listed as a reference for We apologize for any inconvenience our communication efforts may have causedWe want to assure Mr [redacted] that we have now blocked and exhausted his telephone number in our system to ensure no further calls are made to him If you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

March 24, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; [redacted] Revdex.com Complaint Dear Sir or Madame: We received Ms ***’s complaint on March 16, A client of ours placed her account with our office for handling, and through this complaint, we understand Ms [redacted] is claiming GC Services has been calling her and her family several times a dayFurther, Ms [redacted] has requested all calls to cease Upon receipt of this complaint, we were able to locate Ms***’s account in our systemThis account was placed with our office for handling on March 4, The filing of this complaint is the first we’ve heard from Ms*** After receiving this complaint and reviewing our account notes, our records indicate we have been attempting to reach Ms [redacted] through phone numbers provided by our client that are associated with her account, which may have included her family member’s phone numbers Because we had not yet been able to speak with Ms***, our account representative was skiptracing- a process called obtaining “location information’ allowable under the FDCPA Since holding this account, our records all our calls were made in accordance with our company policy and did not exceed the allowable number of calls per day We apologize for any inconvenience our communication efforts have caused; however, we would like to speak with Ms [redacted] as our client’s records indicate a balance due and owingHowever, because Ms [redacted] has requested to no longer receive phones calls, GC Services will honor her requestGC Services has placed Ms***’s account in a verbal cease communication status that will prevent any future calls from occurring If you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

May 8, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; [redacted] Revdex.com Complaint Dear Sir or Madame: We received Ms [redacted] ’s complaint on April 28, A client of ours placed her account with our office for handling, and through this complaint, we understand Ms [redacted] alleges that the account placed in our office for handling does not belong to her and that GC Services has not responded to her requests for a validation of her debt Upon receipt of this complaint, we were able to locate Ms [redacted] ’s account in our systemThis account was placed with our office for handling on January 19, with a balance due and owing to our clientAfter a review of her account, we have found that GC Services received Ms [redacted] ’s first request for the validation of her debt on February 21, Upon receiving this request, we requested documentation from our client related to the validation of her debtOur client provided us with the Cardmember Agreement and Copy of Application and statements associated with this account GC Services sent Ms [redacted] these documents on March 7, GC Services received a second request for validation from Ms [redacted] on March 17, In response to this second request, GC Services again mailed all validation documents to Ms [redacted] on March 31, Ms [redacted] made a third validation request seeking documentation in addition to what was previously provided on April 14, GC Services again requested information regarding Ms [redacted] ’s account from our clientIn response to this request, our client provided that all documentation has been provided to Ms [redacted] , and GC Services sent Ms [redacted] a letter informing her that her request has already been fulfilled As Ms [redacted] has requested that we no longer contact her concerning this account, GC Services will honor this requestAdditionally we would like to assure Ms [redacted] that GC Services does not report to the Consumer Reporting Agencies for this type of account We apologize for any inconvenience caused through our collections effortsIf you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

January 30, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; [redacted] Revdex.com Complaint Dear Sir or Madame: We received Ms [redacted] ’s complaint on January 20, A client of ours placed her student loan account with our office for handling, and through this complaint, we understand Ms [redacted] states she has been attempting to setup payment arrangements; however, the process is too enduringNow, GC Services is contacting her while at work to secure an arrangementMs [redacted] has requested we cease all calls to her work number and provide her with information concerning who her account is with Upon receipt of this complaint, we were able to locate Ms [redacted] ’s account in our systemThis account was placed with our office for handling on November 7, with a pending balance due and owing to our clientSince holding this account, our records show we’ve made several attempts to reach Ms [redacted] and through our call attempts, we’ve been able to speak with her on a few occasions To provide context to this complaint, on January 10, 2017, we spoke with Ms [redacted] and attempted to enroll her into a loan rehabilitation program that would assist her with removing her account from defaultUnfortunately, Ms [redacted] was unable to complete her enrollment into the program this day and requested we contact her back at a few days laterOn January 13, 2017, we attempted to call Ms [redacted] back; however, we were unable to reach her It wasn’t until January 17, when we were able to speak with Ms [redacted] In the midst of our call and attempting to assist Ms [redacted] with completing her enrollment into the loan rehabilitation program, the call was disconnected and her enrollment was deemed incomplete We attempted to reach Ms [redacted] again on January 19, During this conversation, Ms [redacted] advised she did not have much time to finish discussing the enrollment as she was at workOur account representative attempted to complete the program setup in a timely manner; however, the call was later disconnectedThis was the last time we heard from Ms [redacted] until receiving the filing of her complaint We understand Ms [redacted] feels our process of enrolling into the program and scheduling payment arrangements can take a lengthy period of time; however, we would like to further assist her with completing her enrollment into the loan rehabilitation programWe understand Ms [redacted] ’s time is valuable and ask that she provide us with at least 20-minutes of her time in order to complete her enrollment into the program Furthermore, as Ms [redacted] has requested information concerning her student loan account, we have requested a copy of her promissory note and statement of accounts to me mailed to her mailing addressIn addition, we will be exhausting Ms [redacted] ’s work number to prevent any future call attempts from occurring We apologize for any inconvenience caused through our collections effortsIf you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Didn't have a license plate in the front of my cargot a ticket and had to pay $to GC services in order to appeal it in courtThe ticket was dismissed months ago but I never got a refundGC Services is claiming that the court should issue a refund but we paid THEM.I would like to receive my money back Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have a written record from the dept of education stating I do not hold a loan and the pld one was settled and the case is vlosed

December 12, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; [redacted] Revdex.com Complaint Dear Sir or Madame: We received Mr***’s complaint on December 3, Our client has placed the federal student loan account with our office for handlingThrough this complaint, we understand that Mr [redacted] claims this loan does not belong to him and that GC Services has purchased the loan and is now harassing him in an attempt to collect on the account Upon receipt of this complaint, we were able to locate the account in our systemWe would like to assure Mr [redacted] that GC Services has not purchased this accountThis account was placed with our office for handling on October 29, with a pending balance due and owing to our clientWhile holding this account, our records indicate we’ve attempted to contact Mr [redacted] through written correspondence and call attemptsUnfortunately, we have been unable to reach Mr*** Mr [redacted] states that this is a case of mistaken identityWe would like to clear up any confusion but the only way to accomplish that is through verification via Mr***’s social security numberWe can understand that he may be reluctant to provide this information but if Mr [redacted] could call us to provide just the last digits of his social security number we would be able verify whether the Mr [redacted] is the person we are looking forHe can call and speak directly with a manager who is aware of the situationWe ask that Mr [redacted] call Brittney [redacted] directly at 877-244- If Mr [redacted] is not the person we are looking for, we will document the account accordingly and cease all attempts to collect on the account from himWe apologize for any inconvenience caused through our collection effortsWe encourage Mr [redacted] to contact our office so we may assist him with clearing up any confusion that might surround his account.If you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

October 27, 2016 The Dispute Resolution Team BBB of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027 Re: Case No. [redacted] ; [redacted] BBB Complaint Dear Sir or Madame: We received Ms. [redacted] complaint on October... 17, 2016. One of our California court clients placed her account with our office for handling, and through this complaint, we understand Ms. [redacted] alleges GC Services is attempting to collect on an account that has already been paid. Additionally, Ms. [redacted] alleges when she contacted GC Services about her “paid” account, the representatives she spoke with administered rude behavior and unhelpful assistance. Upon receipt of this complaint, we were able to locate Ms. [redacted] account in our system. Ms. [redacted] has two citations: [redacted] and [redacted] that have been placed with our office for handling. These citations were placed with our office for handling on February 18, 2013 with a pending balance due and owing to our client. After receipt of Ms. [redacted] complaint, we notified our client of her disputes and requested further verification of her account. According to our client’s records, in 2012 Ms. [redacted] entered into an agreement with the court allowing a payment arrangement of $50 per month per citation beginning on April 3, 2012 and then a payment on the 3rd of each month thereafter until both citations were paid in full. Our client received a total of four payments on these citations for the months of April through July; however, our client did not receive a payment for the month of August 2012. As no payment was received for the month of August 2012, our client placed Ms. [redacted] case back into collections due to failure to pay. Our client’s records indicate a balance of $1,262 remains due owing as Ms. [redacted] failed to adhere to the arrangement agreed upon back in 2012 with the court. Furthermore, since holding Ms. [redacted] account, our records indicate we have only been able to speak with her on one occasion, specifically on October 17, 2016. During our one conversation with Ms. ***, we agree that our representatives could have handled the call with better customer service. GC Services does not condone these actions and we would like to assure Ms. [redacted] that the representatives handling her account will be disciplined according to company policy. We apologize for any inconvenience caused through our communication and collection efforts. We would like to work with Ms. [redacted] resolve her account as our client’s records indicate a balance due and owing. We encourage Ms. [redacted] to contact our office so we may further assist her with resolving her account. If you have any questions, please do not hesitate to contact me. Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

July 8, 2016 The Dispute Resolution Team BBB of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027 Re: Case No. [redacted] ; [redacted] BBB Complaint Dear Sir or Madame: We received Mr. ***’s complaint on June 29,... 2016. A client of ours placed his federal student loan account with our office for handling, and through this complaint, we understand Mr. [redacted] alleges a representative with GC Services contacted his work number and illegally left a voicemail message. Mr. [redacted] has requested for all calls to cease at his work place. Upon receipt of this complaint, we were able to locate Mr. ***’s account in our system. This account was placed with our office for handling on October 19, 2015. Since holding this account, our records indicate we have been attempting to reach Mr. [redacted] through numbers associated with his account, including his work number. Because we had not yet been able to speak with Mr. ***, our account representative was skiptracing - a process called obtaining “location information” allowable under the FDCPA. On June 29, 2016, our records indicate one of our representatives attempted to reach Mr. [redacted] through his work number; however, no message was left on a general voicemail. On this call, our account representative did leave a live message with one of Mr. ***’s coworkers; only providing a number for Mr. [redacted] to call back on. At no time did our account representative disclose any confidential information pertaining to Mr. ***’s account. We apologize for any inconvenience caused through our communication efforts. As Mr. [redacted] has requested for all calls to cease at his work place, GC Services will honor his request and will remove his work number from our system. We will no longer attempt to contact Mr. [redacted] through his work number. If you have any questions, please do not hesitate to contact me. Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

April 6, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No [redacted] ; [redacted] Revdex.com Complaint Dear Sir or Madame: We received Mr [redacted] ’s complaint on March 27, A client of ours placed his account with our office for handling, and through this complaint, we understand Mr [redacted] states GC Services has (1) overcharged him for the past six months by adding additional fees to his account and (2) failed to take into consideration his payment made directly to our clientMr [redacted] believes all of his payments made towards his account should have satisfied his account balance and has requested for GC Services to update his account balance to reflect such Upon receipt of this complaint, we were able to locate Mr [redacted] ’ account in our systemMr [redacted] ’ account was placed with our office for handling on September 11, with a pending balance due and owing to our clientAfter receipt of this complaint and review of our records, our notes indicate Mr [redacted] has been making payment towards his account balance to both our office and our clientWe would like to assure Mr [redacted] that all payments made towards the account have been applied to the account balance Furthermore, to provide context to this complaint, our records show Mr [redacted] recently held an account balance of $1,being collected by our office on behalf of our clientAfter making his last six payments, totaling $660, his account balance decreased to $However, during the six month timeframe he was making payments, an interest charge totaling $accrued and was added to his overall account balanceMr [redacted] ’ current remaining balance due and owing on his account is $There have been no other additional fees added to Mr [redacted] ’ account balance other than the interest charge We apologize for any inconvenience caused through our collections effortsWe would like to work with Mr [redacted] resolve his account as our records indicate a remaining balance still due and owingIf Mr [redacted] would like to further discuss his account, we encourage him to contact our office If you have any questions, please do not hesitate to contact me Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

March 28, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: *** *** *** *** *** *** *** Dear Sir or Madame: We received Mr***’s complaint on
March 18, 2017. A client of ours placed his federal student loan account with our office for handling on September 18, Through this complaint, we understand Mr*** states GC Services is attempting to garnish his wages, without a court order, for an account that has been paid in full. Upon receipt of this complaint, we were able to locate Mr***’s account in our systemMr*** holds a PLUS loan with our client. This meaning, Mr*** was the borrower who took this loan out for his daughter’s educationIn addition, Mr***’s loan is a type of account that enables us, on behalf of our client, to initiate and facilitate an administrative wage garnishment- a non-judicial process allowed by federal law for federal student loansBecause Mr*** holds this type of account, a notice of intent to garnish his wages does not require a court orderHowever, a letter is sent by our client notifying our consumer of the intent to garnishOur records indicate a notice of intent to garnish was mailed to Mr*** on November 1, Further, we understand Mr*** alleges the account has been paid in fullHowever, our client’s records do not reflect such but rather a remaining balance due and owing. We will mail Mr*** documents to help him verify his account. However, if Mr*** does have any documentation showing he has paid off this specific student loan, we encourage him to provide it to us and our client We apologize for any inconvenience caused through our collections effortsWe would like to work with Mr*** resolve his account and any issues that may surround his accountWe encourage Mr*** to contact our office to further discuss his account If you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel

December 22,
The Dispute Resolution Team
Revdex.com of Metropolitan Houston
WLoop South, Suite
Houston, Texas
Re: Case No***; *** *** Revdex.com Complaint
Dear Sir or Madame:
We
received Ms***’s
complaint on December 17, 2015. Through
this complaint, we understand Ms*** is seeking to no longer be contacted
regarding this account as it does not belong to her.
Upon receipt of this complaint, we
were able to locate an account in our system in which contained MsBrubaker’s
phone number If we do not have good
contact information for the account holder, Federal Law allows us to skiptrace
in an effort to obtain good contact informationSince having this account, our call records show only one
call attempt made to Ms***’s telephone number on this account
As Ms*** has stated through
this complaint that she is not our consumer and has requested to no longer be
contacted, we have exhausted her telephone number in our system to ensure no
further calls are made to her concerning this account
We apologize for any inconvenience we
may have caused, and we regret any frustration or inconvenience caused to Ms
***
If you have any questions, please
do not hesitate to contact me.
Sincerely,
Brad
B***
Chief
Compliance Officer & Legal Counsel

Revdex.com:
This letter is to inform you that G C Services Limited Partnership has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/4/12:42:PM and assigned ID ***By contacting me and advising of the problem The settlement of
the debt is still being worked on Hopefully, further communication will satisfactory until the conclusion
Regards,
*** ***

January 23, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; Quownna *** Unresolved Revdex.com Complaint Dear Sir or Madame: We received Ms***’s original complaint on January 4, 2017. On January 13, 2017, Ms*** filed a rebuttal indicating she did not accept our responseThrough Ms***’s rebuttal, she has requested GC Services remove the delinquent account from her credit report As mentioned in our initial response, Ms***’s account was reported to the consumer reporting agencies (CRAs) on August 20, for her delinquent balance due and owing to our clientOn September 3, 2016, we received notice from the consumer reporting agencies that Ms*** was disputing her accountThe account was updated this same day to reflect a disputed status Recently, Ms***’s account balance was adjusted to reflect her corrected account balance amountWe immediately notified the consumer reporting agencies and requested they update Ms***’s account to show her updated account balanceWe want to assure Ms*** that Consumer Reporting Agencies require the reporting of accurate information in order to provide an accurate credit history for a consumerMs***’s credit report will show that she previously disputed this item while it was being reported by GC Services. We apologize for any inconvenience caused through our collections effortsGC Services remains open to working with Ms*** resolve her account as our client’s records indicate a remaining balance due and owing If you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel

February 10,
The Dispute Resolution Team
Revdex.com of Metropolitan Houston
WLoop South, Suite
Houston, Texas
Re: Case No*** *** *** *** ***
Dear Sir or Madame:
We
received Ms*** complaint
on February 2, 2016. A client of ours
placed her account with our office for handling, and through this complaint, we
understand Ms*** alleges GC Services is attempting to collect a higher balance
than what she owes
Upon receipt of this complaint, we
were able to locate Ms*** account in our systemThis is an account for
money owed to the *** *** *** *** and was placed with our
office for handling on February 19, with a pending balance due and owing
in the amount of $2,Through this complaint, we understand Ms***
alleges she only owes an account balance of $1,to our client
To provide context to this
complaint, while the original account balance of $1,was owed to our client
directly; 25% for collection costs is the amount
added to the original balance by *** *** once Ms*** case
was turned over to our private collection agencyWhen we spoke with Ms
*** on February 1, 2016, we provided the same responseHowever, on this
call Ms*** only wanted to make a payment in the amount of $1,Our
account representative presented the option to allow payment of Ms***
requested amount; however, advised that GC Services would not be able to adjust
the account balance, leaving a remaining balance of $still due and
owingUnfortunately, Ms***
decided to not make a payment towards her account this day
We
understand Ms*** frustration and we apologize for any inconvenience
caused through our collections effortsWe would like to work with Ms***
resolve her account and provide possible resolution options beneficial towards
her situationWe encourage Ms*** to contact our office so we may assist
her with resolving her account
If you have any questions, please
do not hesitate to contact me.
Sincerely,
*** ***
*** *** *** * *** ***