The Cove

August 4, 2017 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted]   Dear Sir or Madame:   We received Ms. Riley’s complaint, filed on [redacted]...

[redacted]  In this complaint, Ms. Riley alleges that she does not have a contract with GC Services nor is she responsible to GC Services as she believes GC Services is a debt buyer. In addition, Ms. Riley provides that she has paid the balance in full on this account.  She requests that GC Services remove reporting on this account to the Consumer Reporting Agencies (CRAs).   Upon receipt of this complaint, we were able to locate Ms. Riley’s account in our system.  GC Services provides third party collection services to our client, [redacted] on this account.  GC Services is not a debt buyer and our work on this account has been under the direction of [redacted] Our client placed Ms. Riley’s account with our office for handling on February 18, 2017 with a pending balance due and owing.   According to our records, GC Services initially reported this account to the Consumer Reporting Agencies on April 5, 2017.  We received correspondence from Ms. Riley on May 8, 2017, disputing that that she owes on this account.  GC Services began reporting this account as disputed to the Consumer Reporting Agencies on May 9, 2017.  While investigating this dispute, GC Services informed our client of Ms. Riley’s dispute and received information from our client that this debt remains valid.  In response, GC Services sent Ms. Riley documentation verifying this debt, including the [redacted] agreement and [redacted] billing statements received from our client.   Our client’s records indicate that Ms. Riley paid the balance on this account in full directly to [redacted] on July 26, 2017.  As such, GC Services is in the process of updating the status of this account to the Consumer Reporting Agencies as paid in full.  GC Services is not able to delete the reporting of this account to the consumer reporting agencies.   If you have any questions, please do not hesitate to contact me.      Sincerely, B[redacted] Chief Compliance Officer & General Counsel

June 19, 2017 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted]; Rochelle [redacted] Complaint   Dear Sir or Madame:   We received Ms. [redacted]’s complaint, filed on June...

14, 2017.  Through this complaint, we understand that Ms. [redacted] alleges that she does not have a contract with GC Services and does not owe the debt that has been placed with our company by [redacted] Network.   GC Services provides third party collection services to our client, [redacted] Network, on this account.   Or client initially placed this account with our company on February 24, 2017.  Our records indicate that GC Services processed a credit reporting dispute asserted by Ms. [redacted] on June 9, 2017.  In the course of conducting an investigation on this dispute, GC Services informed our client of the dispute and received information from our client that this debt remains valid.  Additionally, GC Services sent Ms. [redacted] documentation verifying this debt, including [redacted] Network billing statements and her [redacted] Agreement, on June 16, 2017.   As such, GC Services cannot delete the reporting of this account to the CRAs. GC Services did begin reporting this account as disputed on June 11, 2017.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & General Counsel Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 I do not find this an acceptable response as there is no final resolution of this matter. I want to receive correspondence via US mail or another carrier from the business that is the subject of this complaint stating it has NO claim for any monies from A[redacted] and that it also states that they have not sent ANY information to any credit bureau or any other party other the reported original party, which they claim was the original business owed money.  I would also prefer if they referred this matter to the local and federal authorities as this appears to be fraudulent activity and may be criminal in nature.Sincerely,A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.Like I stated before this is a company that lies this is
For seven months I've been fighting with this company to change the wrong information on my account it took me to call or file a complaint against them to fix anything still all three credit bureau still show that I owe them... I do not owe them anything dish Network agree to remove this account  off my credit report all of the sudden they don't know what's going on ask them to go back and listen to the recorded call  Will mean the supervisor talk about this account being removed off my credit report because I was unhappy unsatisfied with this account I would like to get this account removed from my credit report was it agree with the supervisor from Dish Network

January 30, 2017 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Ms. [redacted]’s complaint...

on January 20, 2017.  A client of ours placed her student loan account with our office for handling, and through this complaint, we understand Ms. [redacted] states she has been attempting to setup payment arrangements; however, the process is too enduring. Now, GC Services is contacting her while at work to secure an arrangement. Ms. [redacted] has requested we cease all calls to her work number and provide her with information concerning who her account is with.   Upon receipt of this complaint, we were able to locate Ms. [redacted]’s account in our system. This account was placed with our office for handling on November 7, 2015 with a pending balance due and owing to our client. Since holding this account, our records show we’ve made several attempts to reach Ms. [redacted] and through our call attempts, we’ve been able to speak with her on a few occasions.   To provide context to this complaint, on January 10, 2017, we spoke with Ms. [redacted] and attempted to enroll her into a loan rehabilitation program that would assist her with removing her account from default. Unfortunately, Ms. [redacted] was unable to complete her enrollment into the program this day and requested we contact her back at a few days later. On January 13, 2017, we attempted to call Ms. [redacted] back; however, we were unable to reach her.   It wasn’t until January 17, 2017 when we were able to speak with Ms. [redacted]. In the midst of our call and attempting to assist Ms. [redacted] with completing her enrollment into the loan rehabilitation program, the call was disconnected and her enrollment was deemed incomplete.  We attempted to reach Ms. [redacted] again on January 19, 2017. During this conversation, Ms. [redacted] advised she did not have much time to finish discussing the enrollment as she was at work. Our account representative attempted to complete the program setup in a timely manner; however, the call was later disconnected. This was the last time we heard from Ms. [redacted] until receiving the filing of her complaint.   We understand Ms. [redacted] feels our process of enrolling into the program and scheduling payment arrangements can take a lengthy period of time; however, we would like to further assist her with completing her enrollment into the loan rehabilitation program. We understand Ms. [redacted]’s time is valuable and ask that she provide us with at least 20-30 minutes of her time in order to complete her enrollment into the program.   Furthermore, as Ms. [redacted] has requested information concerning her student loan account, we have requested a copy of her promissory note and statement of accounts to me mailed to her mailing address. In addition, we will be exhausting Ms. [redacted]’s work number to prevent any future call attempts from occurring.    We apologize for any inconvenience caused through our collections efforts. If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

December 18, 2015
The Dispute Resolution Team
Revdex.com of Metropolitan Houston
1333 W. Loop South, Suite 1200
Houston, Texas 77027
Re:       Case No. [redacted]; [redacted] Revdex.com Complaint
Dear Sir or Madame:
We received Ms. [redacted]’...

complaint on
December 10, 2015.  One of our clients
placed her account with us for handling on October 8, 2015. At that time, Ms.
[redacted]’ account had a pending balance due and owing. After reviewing Ms. [redacted]’ Revdex.com complaint, we
understand Ms. [redacted] alleges GC Services continues to report her account to the
credit bureaus even after she has paid her account in full.  
Upon receipt of this complaint, we
were able to locate Ms. [redacted]’ account in our system. During the time that GC
Services performed collection activity on Ms. [redacted]’ account, our records
indicate that we did report Ms. [redacted]’ account to the Credit Reporting Agencies
(CRAs) because of Ms. [redacted]’ delinquent balance due and owing to our client.
However, as of December 11, 2015, Ms. [redacted]’ satisfied her account in full. Directly
following, GC Services informed the Consumer Reporting Agencies that the
account was paid in full.
Consumer Reporting Agencies require
the reporting of accurate account information in order to provide an accurate
credit history for a consumer. As soon as Ms. [redacted]’ account was paid in full
on December 11, 2015, GC Services requested her account to be updated with the
Consumer Reporting Agencies to reflect a paid in full status. Because of the Consumer
Reporting Agencies’ guidelines and procedures, GC Services can request, but cannot
directly remove an account that has been paid in full from a consumer’s credit
report. After a period of time, the Consumer Reporting Agencies will remove the
information from a customer’s credit report.
In order to further assist Ms.
[redacted], we reached out to the Consumer Reporting Agencies to verify Ms. [redacted]’ current
credit report status. As of December 17, 2015, the Consumer Reporting Agencies
confirmed there were no reports of this debt on Ms. [redacted]’ credit report.
We apologize for any inconvenience
caused through our collection efforts. As Ms. [redacted]’ account has been paid in
full and updated accordingly with the Consumer Reporting Agencies, our file is
now closed within our system.
If you have any questions, please
do not hesitate to contact me.   
Sincerely,
Brad
Batig
Chief
Compliance Officer & Legal Counsel

July 8, 2016 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No.[redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Mr. [redacted]’s complaint on June 29,...

2016.  A client of ours placed his federal student loan account with our office for handling, and through this complaint, we understand Mr. [redacted] alleges a representative with GC Services contacted his work number and illegally left a voicemail message. Mr. [redacted] has requested for all calls to cease at his work place.   Upon receipt of this complaint, we were able to locate Mr. [redacted]’s account in our system. This account was placed with our office for handling on October 19, 2015. Since holding this account, our records indicate we have been attempting to reach Mr. [redacted] through numbers associated with his account, including his work number. Because we had not yet been able to speak with Mr. [redacted], our account representative was skiptracing - a process called obtaining “location information” allowable under the FDCPA.   On June 29, 2016, our records indicate one of our representatives attempted to reach Mr. [redacted] through his work number; however, no message was left on a general voicemail. On this call, our account representative did leave a live message with one of Mr. [redacted]’s coworkers; only providing a number for Mr. [redacted] to call back on. At no time did our account representative disclose any confidential information pertaining to Mr. [redacted]’s account.   We apologize for any inconvenience caused through our communication efforts. As Mr. [redacted] has requested for all calls to cease at his work place, GC Services will honor his request and will remove his work number from our system. We will no longer attempt to contact Mr. [redacted] through his work number.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

March 31, 2017 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted]; [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Mr. [redacted]’ complaint on March...

21, 2017.  A client of ours placed his account with our office for handling, and through this complaint, we understand Mr. [redacted] alleges he has been making monthly payments towards his account balance; however, his balance continues to increase. In addition. Mr. [redacted] alleges he recently received a letter advising a civil case will be filed against him. Mr. [redacted] has requested GC Services cease contacting him and allow him to continue making monthly payments towards his account.   Upon receipt of this complaint, we were able to locate Mr. [redacted]’ account in our system. Mr. [redacted]’ account was placed with our office for handling on July 13, 2015 with a pending balance due and owing to our client. We understand Mr. [redacted] states he has been making monthly payments towards his account; however, his account balance continues to increase. According to our records, Mr. [redacted] has been making monthly payments towards his account balance; however, because it is Ms. [redacted]’ second year surcharge, our client has added an additional surcharge fee of $250 to his account balance, causing it to increase.   In addition, Mr. [redacted] alleges he has received a letter from our office stating a civil case will be filed against him. On our client’s behalf, we did mail Mr. [redacted] a new letter on March 17 stating his account has resulted in a civil judgment. This is a non-judicial process allowed under New Jersey law and handled by the New Jersey Motor Vehicle Commission.  Mr. [redacted] should have received a separate notice from the Commission of its proposed filing of certificate of debt prior to when the debt was filed as a certificate with the Clerk of the Superior Court.    Furthermore, we understand Mr. [redacted] has requested we cease all contact with him and allow him to continue making payments towards his account. GC Services will honor his request and will no longer attempt to contact him concerning this account. Mr. [redacted] is more than welcome to continue making payments towards his account balance while placed with our office for handling.   We apologize for any inconvenience caused through our collections efforts. GC Services remains willing to work with Mr. [redacted] resolve his account and any issues that may surround his account.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

September 23, 2016 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Mr. [redacted]’ complaint on...

September 13, 2016.  A client of ours placed his account with our office for handling, and through this complaint, we understand Mr. [redacted] alleges GC Services continues to report his account to the credit bureaus even after he has paid his account in full.   Upon receipt of this complaint, we were able to locate Mr. [redacted]’ account in our system. This account was placed with our office for handling on January 21, 2016 and paid in full on April 8, 2016. During the time we performed collection activity on Mr. [redacted]’ account, our records indicate that we reported his account to the Consumer Reporting Agencies (CRAs) because of his delinquent balance due and owing to our client on March 7, 2016. However, on April 8, 2016, Mr. [redacted] satisfied his account in full and directly following, we informed the Consumer Reporting Agencies that the account was paid in full.   Consumer Reporting Agencies require the reporting of accurate information in order to provide an accurate credit history for a consumer. As soon as Mr. [redacted]’ account was paid in full on April 8, 2016, we requested his account be updated with the Consumer Reporting Agencies to reflect a paid in full status. Because of the Consumer Reporting Agencies’ guidelines and procedures, we cannot remove an account that has been paid in full.  After a specific period of time, the Consumer Reporting Agencies will remove the information from the customer’s credit report.   We apologize for any inconvenience caused through our collection efforts. As Mr. [redacted]’ account has been paid in full and GC Services has updated the account accordingly with the Consumer Reporting Agencies, his file has been closed within our system.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

October 27, 2016 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Ms. [redacted] complaint on October...

17, 2016.  One of our California court clients placed her account with our office for handling, and through this complaint, we understand Ms. [redacted] alleges GC Services is attempting to collect on an account that has already been paid. Additionally, Ms. [redacted] alleges when she contacted GC Services about her “paid” account, the representatives she spoke with administered rude behavior and unhelpful assistance.   Upon receipt of this complaint, we were able to locate Ms. [redacted] account in our system. Ms. [redacted] has two citations: [redacted] and [redacted] that have been placed with our office for handling. These citations were placed with our office for handling on February 18, 2013 with a pending balance due and owing to our client.   After receipt of Ms. [redacted] complaint, we notified our client of her disputes and requested further verification of her account. According to our client’s records, in 2012 Ms. [redacted] entered into an agreement with the court allowing a payment arrangement of $50 per month per citation beginning on April 3, 2012 and then a payment on the 3rd of each month thereafter until both citations were paid in full. Our client received a total of four payments on these citations for the months of April through July; however, our client did not receive a payment for the month of August 2012.   As no payment was received for the month of August 2012, our client placed Ms. [redacted] case back into collections due to failure to pay. Our client’s records indicate a balance of $1,262 remains due owing as Ms. [redacted] failed to adhere to the arrangement agreed upon back in 2012 with the court.   Furthermore, since holding Ms. [redacted] account, our records indicate we have only been able to speak with her on one occasion, specifically on October 17, 2016. During our one conversation with Ms. [redacted], we agree that our representatives could have handled the call with better customer service. GC Services does not condone these actions and we would like to assure Ms. [redacted] that the representatives handling her account will be disciplined according to company policy.   We apologize for any inconvenience caused through our communication and collection efforts. We would like to work with Ms. [redacted] resolve her account as our client’s records indicate a balance due and owing. We encourage Ms. [redacted] to contact our office so we may further assist her with resolving her account.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  In addition, the company should not represent itself as a Revdex.com accredited company on their website.

February 27, 2017 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Mr. [redacted]’s complaint on February...

17, 2017.  One of our California court program clients placed his account with our office for handling, and through this complaint, we understand Mr. [redacted] alleges when contacting GC Services to inquire about a reduction program he qualified for, he was transferred multiple times and was provided with conflicting information. Further, we understand Mr. [redacted] is dissatisfied with the reduction program he has been selected for and is requesting a detailed explanation concerning how his reduction was determined. Mr. [redacted] would like his information re-reviewed to determine if he qualifies for a larger reduction without having to appear in court.   Upon receipt of this complaint, we were able to locate Mr. [redacted]’s account in our system. This account was placed with our office for handling on November 19, 2012 with a pending balance due and owing to our client. While holding this account, our records indicate we have spoken with Mr. [redacted] on a few occasions, specifically on February 14, 2017, concerning the reduction program he qualified for. Through our communications with Mr. [redacted], our call notes indicate he was transferred several times to ensure he was directed to the correct department handling his account. During each transfer, Mr. [redacted] was provided with correct information concerning his account by our account representatives.    Furthermore, as mentioned, we understand Mr. [redacted] is dissatisfied with the current reduction program he has been selected for. Therefore, upon receipt of this complaint, we further reviewed Mr. [redacted]’s reduction application. Through our review, we noticed Mr. [redacted] failed to properly complete the participation form which resulted in him being selected for a 50% reduction program rather than an 80% reduction program. Since our review, we have notified our client and confirmed that Mr. [redacted] is in fact eligible for the 80% reduction program.   On February 22, 2017, we advised Mr. [redacted] of his eligibility for the 80% reduction program and mentioned that he can either participate in the reduction program or proceed with a court date if he wishes. Mr. [redacted] advised he would contact our office back with his determination. We apologize for any confusion caused through our collection efforts.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

April 6, 2017 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted]; [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Mr. [redacted]’s complaint on March...

27, 2017.  A client of ours placed his account with our office for handling, and through this complaint, we understand Mr. [redacted] states GC Services has (1) overcharged him for the past six months by adding additional fees to his account and (2) failed to take into consideration his payment made directly to our client. Mr. [redacted] believes all of his payments made towards his account should have satisfied his account balance and has requested for GC Services to update his account balance to reflect such.   Upon receipt of this complaint, we were able to locate Mr. [redacted]’ account in our system. Mr. [redacted]’ account was placed with our office for handling on September 11, 2012 with a pending balance due and owing to our client. After receipt of this complaint and review of our records, our notes indicate Mr. [redacted] has been making payment towards his account balance to both our office and our client. We would like to assure Mr. [redacted] that all payments made towards the account have been applied to the account balance.   Furthermore, to provide context to this complaint, our records show Mr. [redacted] recently held an account balance of $1,090.56 being collected by our office on behalf of our client. After making his last six payments, totaling $660, his account balance decreased to $430.56. However, during the six month timeframe he was making payments, an interest charge totaling $2.23 accrued and was added to his overall account balance. Mr. [redacted]’ current remaining balance due and owing on his account is $432.79. There have been no other additional fees added to Mr. [redacted]’ account balance other than the interest charge.   We apologize for any inconvenience caused through our collections efforts. We would like to work with Mr. [redacted] resolve his account as our records indicate a remaining balance still due and owing. If Mr. [redacted] would like to further discuss his account, we encourage him to contact our office.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

June 10, 2016 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted]; [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Mr. [redacted]’s complaint on May 31,...

2016.  Through this complaint, Mr. [redacted] alleges GC Services has been calling him for months regarding a consumer who shares his same name. Upon verifying he is not the correct consumer, GC Services promises to remove his number; however, continues to call him. Mr. [redacted] has requested for no further phone calls to be made to his phone number.    Upon receipt of this complaint, we were able to locate two accounts in our system which listed Mr. [redacted]’s phone number. One of the accounts we hold identifies Mr. [redacted] as the primary account holder; while the other account, lists Mr. [redacted]’s phone number as a reference number for a different consumer. Our call records show no more than two call attempts have been made per day to Mr. [redacted]’s telephone number.   In our call attempts, our records indicate our representatives did not disclose any of our consumer’s personal information when speaking with Mr. [redacted]; therefore we were unable to verify if Mr. [redacted] was our consumer. Specifically on May 27, 2016, Mr. [redacted] requested his number be removed from our system and no further contact be made to him. While our account representative did notate the account Mr. [redacted]’s number was associated with accordingly, our account representative failed to remove his number from our system. This inadvertently caused a call to be made on May 31, 2016 to Mr. [redacted] concerning a different account his number was listed as a reference for.    We apologize for any inconvenience our communication efforts may have caused. We want to assure Mr. [redacted] that we have now blocked and exhausted his telephone number in our system to ensure no further calls are made to him.   If you have any questions, please do not hesitate to contact me.      Sincerely, Brad [redacted] Chief Compliance Officer & Legal Counsel

February 18, 2016
The Dispute Resolution Team
Revdex.com of Metropolitan Houston
1333 W. Loop South, Suite 1200
Houston, Texas 77027
 
Re:       Case No. [redacted]; A[redacted] Unresolved Revdex.com
Complaint
 
Dear Sir or Madame:
 
We received Ms. [redacted] original
complaint regarding the above-identified matter on January 30, 2016.  We responded to Ms. [redacted] original
complaint on February 8, 2016. On February 9, 2016, Ms. [redacted]n filed a
rebuttal indicating she did not accept our response. Through her rebuttal, we
understand Ms. [redacted]n is requesting (1) confirmation from our office
indicating she does not owe a balance and (2) assurance that her debt is not
reported to credit bureaus.
 
As mentioned in our initial
response. Ms. [redacted] account was placed
with our office for collection activity servicing by a client of [redacted] on
January 22, 2016 with a pending balance due and owing. After receipt of Ms.
[redacted] initial complaint on January 30, 2016, we notified our client of Ms.
[redacted] dispute and requested verification of her debt. On February 4, 2016,
our office received a response from our client indicating that Ms. [redacted]
account has been placed in a fraud status and was being reviewed by their
internal Executive Services Department.
 
Upon receipt of our client’s update
on February 4, 2016, [redacted] placed Ms. [redacted] account on hold to
prevent any further collection activity from occurring. Currently, our client’s
Executive Services Department is reviewing Ms. [redacted] account in greater
detail in order to resolve any issues that may surround this account.
 
Furthermore, we want to assure Ms.
Friedman that since we received her account in our office, our records indicate
we have not reported Ms. [redacted] account to any of the credit bureaus, and
we will not make a report to the credit bureaus until her dispute regarding
fraudulent activity on this account has been resolved.
 
We apologize for any inconvenience
caused through our collections efforts. As mentioned, [redacted] has placed a
hold on Ms. [redacted] account to prevent any further collection activity from
occurring until an update is provided by our client. Additionally, this account
has not been reported on Ms. [redacted] credit report.
 
If you have any questions, please
do not hesitate to contact me.   
 
Sincerely,
[redacted]

Revdex.com:
This letter is to inform you that G C Services Limited Partnership has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/18/2017 and assigned ID [redacted]
Regards,

See attached

July 18, 2016The Dispute Resolution TeamRevdex.com of Metropolitan Houston1333 W. Loop South, Suite 1200Houston, Texas 77027 Re:       Case No.[redacted] Revdex.com Complaint  Dear Sir or Madame: We received Mr. [redacted]’s complaint on July 8,...

2016.  A client of ours placed his account with our office for handling, and through this complaint, we understand Mr. [redacted] alleges GC Services failed to provide him with notice of his debt prior to reporting the account on his credit report.  Mr. [redacted] has requested the account be removed from his credit report and that GC Services provide validation of his account.  Upon receipt of this complaint, we were able to locate Mr. [redacted]’s account in our system. The account was placed with our office for handling on April 16, 2016 with a pending balance due and owing. Our records show we notified Mr. [redacted] of his account being placed with our office for handling on April 19, 2016.  Furthermore, our records show this is not the first time we’ve received correspondence from Mr. [redacted] concerning his account.  Once we reported Mr. [redacted]’s account to the credit reporting agencies on June 1, 2016 for a delinquent balance due and owing to our client; we received a letter from Mr. [redacted] disputing his account on June 13, 2016.  We promptly documented Mr. [redacted]’s dispute and requested the credit reporting agencies update his account to reflect a disputed status on June 15, 2016.  After receiving Mr. [redacted]’s initial dispute, our records show we mailed a validation letter to his mailing address on July 7, 2016, prior to the filing of this complaint.  We apologize for any inconvenience caused through our collections efforts. We would like to work with Mr. [redacted] to resolve his account and encourage him to contact our office to further discuss his account in detail.  If you have any questions, please do not hesitate to contact me.     Sincerely, Brad [redacted]Chief Compliance Officer & Legal Counsel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have a written record from the dept of education stating I do not hold a loan and the pld one was settled and the case is vlosed