The Cove

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me

Dear Revdex.com Metropolitan Houston,
May I request one other clarification, I do appologize I am recontacting your office, evidently *** *** or Services lists at the Revdex.com website that they have closed, a collection agency in New Jersey
The office in Trenton, New Jersey than referred me to respond to the debt again for no known reason! May I ask are any records referring to *** services or the transferral of the data for recordkeeping, I understand I have contacted GC Services twice before and been satisfied by their response, however *** *** has referred respondents to contact the Attorney General, very unsatisfying recordkeeping and bill collection, as you responded your response lists that the final bill or debt are documented by GC Services, I want a focument that says by ***?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint in part.
I truly appreciate your assistance as the calls documented in the response were not the only calls made to no avail. I feel I would have gotten nowhere had you not been involved and I truly thank the Revdex.com. The full issue is not yet resolved. Please see the attached document which shows that *** still retains the GC collections charge in their account. I have confirmed that *** and *** have deleted the account but *** remains open. I have not yet received a letter from GC Services as promised in their response. I would like to trust that the letter in in the mail. However, I note in their response that they stated they had sent me proof of the debt previously which I deny every receiving. I also advised their office representative when I called that I never received such proof and they told me that they would resend it. I have never received it. I have had no issues with my USPS mail before. I can only assume that it was not truly sentI would appreciate confirmation from them that they contacted *** on my behalf and in fact deleted their misreporting with ***. Unfortunately, I cannot trust that this will be resolved without your assistance as again, I failed multiple times when I contacted them. Please note that not only did I previously call them to settle my issue but I also wrote two them two letters and provided proof from *** that the account was in good standingThis was not noted in their responseThey refused to take action until the Revdex.com was involved which is why I request that they completely clear my credit reports before accepting their response. Thank you again for your assistance and attention in this matter*** ***
Regards,

Revdex.com:
This letter is to inform you that G C Services Limited Partnership has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/21/and assigned ID *** Sent: Tuesday, March 22, 8:PM Subject: Complaint # ***I was
able to get some resolution from *** *** executive customer service and they will be dealing the their collection agency, G C Services. I would like to withdraw my complaint at this time. Thank you. *** ***
Sent from my iPhone

May 26, *** *** *** ***
*** ** *** ***
*** ** *** *** *** ***
*** *** ***
* Re: Case No*** T*** Dupree Revdex.com Complaint Dear Sir or Madame: We received MsDupree’s complaint on May 18,
2017. In this complaint, Dupree states that GC Services has not provided her with proper verification of her debtSpecifically, she states that GC Services has provided her with a Dish Network Services Agreement that was signed by an individual other than MsDupreeMsDupree also states that GC Services has incorrectly reported this account to the Consumer Reporting Agencies (CRAs)She requests that GC Services remove the account from her credit report Upon receipt of this complaint, we were able to locate MsDupree’s account in our systemMrDupree’s account was placed with our office with a pending balance due and owing to our client, Dish, on November 3, According to our records, we first spoke to MsDupree on November 11, 2016, when she advised our account representative that she did not owe the balance due on this account as she was an authorized user on the account, not the primary account holder In response, GC Services sent MsDupree verification documentation that we requested from our client on November 22, These documents included billing statements on this accountGC Services subsequently sent MsDupree the signed service agreement associated with her account on December 7, Upon receipt of this signed service agreement, MsDupree contacted our office on December 12, During this call, she stated that the signed service agreement that was sent to her was signed by an individual other than MsDupreeUnfortunately, MsDupree disconnected the call after stating that this was not her account, and we were unable to advise her with further instructions on how she must submit her fraud claim with our client or refer her to Dish Network’s fraud team Because MsDupree requested that GC Services stop harassing her, we have not spoken or mailed correspondence to MsDupree since December 12, GC Services initially reported this account to the CRAs on December 19, because of the pending amount owing to our clientGC Services reported this account as disputed to the CRAs on April 13, Our client closed this account with our company on May 21, and recalled it from our officeGC Services subsequently submitted a deletion of our credit reporting on this account to the CRAs on May 21, If you have any questions, please do not hesitate to contact me. Sincerely, B*** Batig Chief Compliance Officer & Legal Counsel

October 6, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; Kenneth *** Revdex.com Complaint Dear Sir or Madame: We received Mr***’s complaint on September
26, 2016. A client of ours placed his account with our office for handling, and through this complaint, we understand Mr*** alleges GC Services’ representatives have displayed rude and aggressive behavior when contacting him concerning his accountAdditionally, Mr*** has discovered the account reported on his credit report and has requested GC Services remove any reporting from his credit Upon receipt of this complaint, we were able to locate Mr***’s account in our systemThis account was placed with our office for handling on July 28, with a pending balance due and owing to our clientHowever, as of September 23, 2016, the account was paid in full and closed in our system While holding this account, our records show we attempted to contact Mr*** on four occasionsUnfortunately, through our four call attempts, we were unable to come in direct contact with Mr***Because we did not speak with Mr*** while the account was with our office, we believe Mr*** may be confusing our office with the agency who previously handled his account Furthermore, during the time that GC Services performed collection activity on Mr***’s account, our records indicate that we reported his account to the Credit Reporting Agencies (CRAs) because of his delinquent balance due and owing to our clientHowever, as of September 23, 2016, Mr*** satisfied his account in fullDirectly following, GC Services informed the Consumer Reporting Agencies that the account was paid in full Consumer Reporting Agencies require the reporting of accurate information in order to provide an accurate credit history for a consumerAs soon as Mr***’s account was paid in full on September 23, 2016, GC Services requested his account to be updated with the Consumer Reporting Agencies to reflect a paid in full statusBecause of the Consumer Reporting Agencies’ guidelines and procedures, GC Services can request, but cannot directly remove an account that has been paid in full from a consumer’s credit reportAfter a period of time, the Consumer Reporting Agencies will remove the information from the customer’s credit reportWe apologize for any inconvenience caused through our collections effortsAs the account has been paid in full and closed in our system, GC Services will no longer attempt to contact Mr*** concerning this account If you have any questions, please do not hesitate to contact me. Sincerely, Brad Batig Chief Compliance Officer & Legal Counsel

April 26, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; Robert S*** Revdex.com Complaint Dear Sir or Madame: We received MrS***’s complaint on April
16, 2016. A client of ours placed his account with our office for handling, and through this complaint, we understand MrS*** alleges GC Services has reopened an account of his that has been paid in full Upon receipt of this complaint, we were able to locate MrS***’s account in our systemThis account was placed with our office for handling on June 12, with a pending balance due and owing to our clientHowever, on January 15, 2014, MrS***’s account was recalled from our office by our clientSince the account was recalled by our client, GC Services has not attempted any collection activity on MrS***’s account As MrS***’s account has been closed for more than one year in our system, we believe that his account may be with another collection agency and that his complaint may need to be redirected to the agency currently handling his account. We apologize for any inconvenience or misunderstanding caused; however, we would encourage MrS*** to contact our client directly to further discuss his account and inquire about who may be handling his account to date If you have any questions, please do not hesitate to contact me. Sincerely, Brad B*** Chief Compliance Officer & Legal Counsel Tell us why here

July 3, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; Rochelle *** Complaint Dear Sir or Madame: We understand from a letter received by our office on June 23, that our response to the complaint filed by Ms*** on June 14, 2017, did not resolve her complaint. Through this second communication, Ms*** alleges that the copy of the *** Agreement that she received as part of the verification documentation sent by our office is signed by a party other than Ms***She again asserts that she does not have a contract with *** Network or GC Services and requests that her account be removed from reporting to the Credit Reporting Agencies (CRAs) Upon receiving Ms***’s follcommunication, GC Services again informed our client of Ms***’s renewed dispute. In response, our client informed us that *** Network would waive the early termination fee on the account; however, the balance of the debt remains valid. During our next reporting to the CRAs, we will update Ms***’s account to reflect the adjusted balance while still indicating the account has been disputed Our client additionally advised that Ms*** contact *** Network directly if she would like to assert her claim that she never entered into an agreement with *** Network. In order to file a fraud claim with *** Network, Ms*** should contact the Fraud Prevention Team at 1-(800) -333- If you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & General Counsel Tell us why here

The Dispute Resolution Team
Revdex.com of Metropolitan Houston
WLoop South, Suite
Houston, Texas
Re: Case No***; A*** *** Revdex.com Complaint
Dear Sir or Madame:
We received Ms*** complaint on January 30, A client of ours placed this account with our
office for handling, and through this complaint, we understand Ms***n is claiming she has received a collection notice from our office indicating a balance due for services she has not received in over years
Upon receipt of this complaint, we were able to locate Ms*** account in our systemThis account was placed with our office for handling on January 22, with a pending balance due and owingSince holding this account, our records indicate we mailed one notice to Ms***n on January 23, 2016, notifying her of the account balanceWe have had no other communication with Ms***n since then
After receipt of this complaint, we notified our client of Ms*** dispute and requested verification of this accountOn February 4, 2016, our office received a response from our client indicating Ms*** account has been placed in a fraud status and is being reviewed by their internal executive services departmentUpon receipt of our client’s response, ** *** placed a hold on Ms*** account to prevent any further collection activity from occurring
We apologize for any inconvenience caused through our collections effortsAs mentioned, ** *** has placed a hold on Ms*** account to prevent any further collection activity from occurring until an update is provided by our client
If you have any questions, please do not hesitate to contact me
Sincerely,
Brad ***
Chief Compliance Officer & Legal Counsel

May 19, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No*** Brandy Ruckel Revdex.com Complaint Dear Sir or Madame: We received MsRuckel’s complaint on May 12,
2017. Our client, Dish, placed MsRuckel’s account with our office for handling on October 18, 2016. In this complaint, MsRuckel states that GC Services has incorrectly reported an account to the Consumer Reporting AgenciesShe alleges that she has been the victim of identity theft and requests that GC Services remove account from her credit report Upon receipt of this complaint, we were able to locate MsRuckel account in our systemMrRuckel’s account was placed with our office with a pending balance due and owing to our clientSince the time we received MsRuckel’s account, we made several attempts to contact her by mail and by telephone but we were unsuccessful. We were first made aware of MsRuckel’s allegations regarding identity theft and the dispute of her account when we received this complaint Our client closed this account with our company on May 6, and recalled it from our officeGC Services subsequently submitted a deletion of our credit reporting on this account to the credit reporting agencies on May 7, If you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel Tell us why here

June 2, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; *** *** Revdex.com Complaint Dear Sir or Madame: We received Ms***’s complaint on May 23, 2017. This complaint was a follto a complaint previously filed by Ms*** on May 11, In this follcomplaint, Ms*** states that this *** account continues to show up on her *** credit report and that she never received the deletion letter we referenced in our original response Upon receipt of Ms***’s first complaint, we requested that this account be deleted from her ***, ***, and *** credit reports. Since the time of Ms***’s first complaint, we have continued to monitor her credit reports to ensure the account was properly deletedWe noticed that the account was continuing to appear on her *** report so we made a two additional requests for deletion to ***, one on May 22, and another on May 30, The account continued to appear on Ms***’s account so on June 2, we placed a call to *** and had them remove the accountWe have verified that the account is no longer appearing on Ms***’s *** report There appears to have been an oversight on our part and we failed to send the deletion letter to Ms*** as originally stated. We have since sent the letter so Ms*** should be also be receiving that soon We apologize for the inconvenience caused by our effortsIf you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel Tell us why here

January 13, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; Quownna *** Revdex.com Complaint Dear Sir or Madame: We received Ms***’s complaint on
January 4, 2017. A client of ours placed her account with our office for handling, and through this complaint, we understand Ms*** alleges she does not owe a balance on the account GC Services is attempting to collect on, as all fees have been waived by the clientIn addition, Ms*** alleges GC Services has reported the account on her credit report with an incorrect account balance listedMs*** is requesting the account be updated and removed from her credit report and GC Services no longer attempt to contact her via phone concerning this account Upon receipt of this complaint, we were able to locate Ms***’s account in our systemThis account was placed with our office for handling on July 5, with a pending balance due and owing to our client in the amount of $After receiving Ms***’s complaint, we notified our client of her dispute and requested verification of Ms***’s accountOur client recently advised that Ms***’s account continues to show a pending balance due and owingHowever, as Ms*** has returned her service equipment to our client, they have adjusted her balanceMs***’s account now shows an adjusted balance amount due and owing in the amount of $ While holding Ms***’s account, our records indicate we reported the account to the consumer reporting agencies on August 20, for a delinquent balance due and owing to our clientOn September 3, 2016, we received notice from the consumer reporting agencies that Ms*** was disputing her accountThe account was updated this same day to reflect a disputed statusAs Ms***’s account balance has been adjusted, we have notified the consumer reporting agencies and have requested they update the account to show the updated account balanceMs***’s account continues to report as disputed and will be removed from her report once our client recalls the account from our office We apologize for any inconvenience caused through our collections effortsWe would like to work with Ms*** resolve her account as our client’s records indicate a remaining balance due and owingAs Ms*** has requested we no longer contact her concerning this account, GC Services will honor her requestGC Services will no longer attempt to call Ms*** concerning this account If you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel

April 13, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; George *** Revdex.com Unresolved Complaint Dear Sir or Madame: We received Mr***’s unresolved complaint on April 3, As mentioned, Ms***’s federal student loan account was placed with our office for handling on September 18, with a pending balance due and owingThrough Mr***’s unresolved complaint, we understand he has provided documentation indicating his account has been paid in full As part of our investigation of Mr***’s complaint, we notified our client of his dispute and provided his proof of payment over to our client for further reviewRecently, our client responded and advised, while Mr*** did provide documentation indicating his loan was settled in full, the account settled did not include the disbursements currently being serviced by our office To provide further context to this complaint, Mr*** currently has a federal student loan with three disbursements being serviced by our office that make up the outstanding balance we are attempting to collect on. According to our client’s records, there have been no voluntary payments made on the three disbursements; therefore, the account remains due and owingFurthermore, our client has advised they have provided Mr*** with the above explanation of why his account is still showing due and owing on March 20, We apologize for any inconvenience caused through our collections effortsWe would like to work with Mr*** resolve his account and any issues that may surround his accountWe encourage Mr*** to contact our office to further discuss his account If you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

May 19, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; *** *** Revdex.com Complaint Dear Sir or Madame: We received Ms***’s complaint on May
11, 2017. Our client placed Ms***’s account with our office for handling on February 24, 2017. In this complaint, Ms*** alleges that GC Services did not investigate her dispute and incorrectly reported her account to the Credit Reporting Agencies (CRAs)She requests that the reporting related to this account be deleted Upon receipt of this complaint, we were able to locate Ms***’s account in our systemMs***’s account was placed with our office with a pending balance due and owing to our clientUpon review of our records, we have found that we first spoke to Ms*** on February 27, 2017. During this call she informed our representative that she was disputing her balanceHer dispute was documented in our system and we sent Ms*** documentation from our client related to the balance on her account, including recent invoices Beginning April 16, 2017, GC Services reported Ms***’s account to the credit reporting agencies as a disputed by the consumerAfter reviewing documentation on our client’s system, we determined that our client issued a refund to Ms*** on May 9, GC Services confirmed with our client on May 11, that our client resolved this client’s disputeAs a result, on May 11, 2017, GC Services requested that the consumer reporting agencies delete the reporting made by GC Services on this account GC Services will send Ms*** a letter which confirms that our reporting on her account has been removed We apologize for the inconvenience caused by our effortsIf you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel Tell us why here

February 17,
The Dispute Resolution Team
Revdex.com of Metropolitan Houston
WLoop South, Suite
Houston, Texas
Re: Case No***; *** *** Revdex.com Complaint
Dear Sir or Madame:
We received
Ms***’s complaint
on February 8, 2016. Through this
complaint, we understand that Ms*** alleges the balance depicted by GC
Services continues to accrue even after the account has been paid in full
through a tax offset
We were able to locate Ms***’s
account in our system. On January 19,
2014, our client placed Ms***’s federal student loan account with our
office for handling. At the time of
placement there was a balance due and owingMs*** alleges that the
account has been paid in full; however, our records indicate that the account
still has an outstanding balance
Ms*** alleges that her account
was paid in full through a tax offsetTreasury or tax offset is handled by the
*** ** ***. GC Services does
not control any tax offset activitiesMs
*** should contact either the *** or the *** ** *** for
questions regarding tax offsetWe can provide Ms*** with an accounting
showing how all payments received were applied to her accountThis would
include any payments from tax offset
Ms*** also alleges that her
account balance has continued to increaseAs long as Ms***’s account
remains in default, interest, penalties, and fees continue to accrue which will
result in an increased account balanceWe do have payment options available to
Ms*** that will allow her to cure the default.
We apologize for any inconvenience
caused through our collections efforts.
We would like to work with Ms*** to resolve her accountWe encourage Ms*** to contact our office
so we may further discuss her account and possible resolution options that may
fit her situation
If you have any questions, please
do not hesitate to contact me.
Sincerely,
Brad
***
Chief
Compliance Officer & Legal Counsel

August 4, The Dispute Resolution Team Revdex.com of Metropolitan Houston WLoop South, Suite Houston, Texas Re: Case No***; *** *** Revdex.com Complaint Dear Sir or Madame: We received Ms***’s complaint, filed with the
Revdex.com on July 25, Through her complaint, we understand that Ms*** alleges that GC Services has continued to place calls to her friends and family on an account that does not belong to Ms***. Additionally, Ms*** provides that a Notice Prior to Wage Withholding was sent to her employer after she informed our company that the account placed by our client does not belong to her GC Services regrets that we have mistakenly contacted Ms*** with regard to a matter placed with our office by one of our clientsMs***’s contact, employment, and other information was associated with this account; however, we understand that Ms*** is not the party we have been attempting to reach Our records indicate that Ms*** called GC Services on May 31, with regard to this matter. The GC Services representative was not able to verify the identity of Ms*** on the account placed with our company. At that time, our account representative worked with Ms*** to identify the phone numbers in our system that needed to be removed since they belonged to Ms*** and not the consumer we were attempting to reachUnfortunately, not all of the phone numbers were removed from our systemAs such, GC Services continued to attempt to contact Ms*** and her fiancé at the numbers she identified as belonging to her In addition, we did send information to her employer regarding a possible administrative wage garnishment in errorWe regret the confusion caused by the mailing of the Notice Prior to Wage Withholding, and we would like to assure her that no further efforts have been made or will be made by GC Services with regard to any type of administrative wage garnishment This appears to have been a case of mistaken identityWe have taken steps to ensure that Ms*** will no longer be contacted with regard to this accountIf you have any questions, please do not hesitate to contact me. Sincerely, Brad *** Chief Compliance Officer & Legal Counsel Tell us why here

July 20, 2017 The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 W. Loop South, Suite 1200 Houston, Texas 77027   Re:       Case No. [redacted]; [redacted] Revdex.com Complaint   Dear Sir or Madame:   We received Ms. [redacted]’s complaint on July 11,...

2017.  Through this complaint, we understand that Ms. [redacted] alleges that GC Services contacted a third party individual, her former mother-in-law, in an attempt to reach Ms. [redacted].  Ms. [redacted] further alleges that she placed an inbound call to GC Services and during that call, our representative declined to provide her with information she requested.      Upon receipt of this complaint, we were able to locate Ms. [redacted]’ account.  This account was placed with our office on June 30, 2017.  Our account representatives began attempting to contact Ms. [redacted].  When we were unable to reach Ms. [redacted], our account representatives engaged in skiptracing. Skiptracing is a process allowed under the federal law to obtain “location information” for a consumer whom we have been unable to contact. Through our skiptracing efforts, we obtained the phone number for the third party contact, Ms. [redacted]’ former mother in law.  Our records show we made two call attempts to the third party phone number in an attempt to obtain location information for Ms. [redacted].  We were only able to speak with the third party individual on one occasion, July 6, 2017.    During our sole conversation with the third party individual, she agreed to relay a message to Ms. [redacted]. Our account representative handled the call according to company policy, displayed professional behavior when speaking with the third party, and did not disclose information associated with Ms. [redacted]’s account.  In addition, the number was removed from Ms. [redacted] account to prevent further calls to the third party in accordance with our company policy.   On July 6, 2017, Ms. [redacted] placed an inbound call to GC Services.  She asserted that we had called her former mother-in-law and wanted to obtain more information about the account in question.  We advised Ms. [redacted] that we needed to verify her identity before we could provide her with account information. This is a federal legal requirement to ensure that were do not disclose confidential information to a third party.  Ms. [redacted] declined our identity verification attempts during the conversation.   We apologize for any inconvenience caused through our communications efforts and would like to work with Ms. [redacted] towards resolving her account.  If you have any questions, please do not hesitate to contact me.           Sincerely,     Brad [redacted] Chief Compliance Officer & Legal Counsel   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[I have received the billing statements in which GC services alleges validate the debt of [redacted] network in which I continue to dispute. Unless GC services can produce a contract displaying my signature, this debt from [redacted] network and/or GC services has not been validated and must be removed. The service agreement/contract presented is not valid because the signature on the forms from [redacted] network does not belong to me. I do not have a contract signed contract with [redacted] network nor GC services and request that this debt be removed from my credit file immediately. I have never had an account with [redacted] Network nor GC Services. ]
Regards,Rochelle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve myare no I just sent you proof showing that they lie about updating my credit report I want them to remove their self off my credit report I need them to remove myself from all 3 credit bureaus I don't owe them no balance is the company playing with people credit report they always lie and they always playing games