The Davey Tree Expert Company

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Mr M [redacted] We will be fixing yard damage (rolling and adding a little topsoil)And we will be replacing concrete sidewalk pads and and sealing cracks on othersWork will be completed once we get some rain to allow us to roll yard Thank you Kathie G [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept it because they promised to level yard, fix holes and sidewalk

I forwarded the complaint to the local office and received the below response: [redacted] contacted my office yesterday and I was at her house within an hour of talking to her to inspect her driveway It does look like we may have been responsible for the crack in her driveway I told her I would file the claim and start trying to find a contractor to make the repair She seemed satisfied and did not mention her complaints She also did not mention the $"penalty".Brian ***Davey Tree [redacted] office [redacted] cell Thank you!

Initial Business Response / [redacted] (1000, 8, 2015/09/03) */ To our knowledge the grass has been cut and a blower was used to get the small debris The wood was left upon request Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is untrue Final Business Response / [redacted] (4000, 12, 2015/09/28) */ Ms [redacted] , If it's the logs from the trees you are referring too - we do not pick those upYou need to call the electric company Best Kathie G***

Mike V [redacted] has spoke with Mrs [redacted] on site Mrs [redacted] was unaware that the plants needed to be "dead headed" so future blooms could grow Mike showed Mrs [redacted] the new buds forming and that just because the plants are not in constant flower does not mean they're dying They also discussed the watering requirements

I am rejecting this response because: The statements made are not true The police asked me to allow them to continue using my driveway for access to finish my neighbor's work and I kindly allowed it I was not directing them on how to do their work as being a professional engineer, I know better than do thatI simply noted that what they already did did not workI will accept the settlement of half fee, but the other half has to be considered compensation for the damaged plants and they should clean up the mess they left behindIncluding cutting the damaged limb Thanks

Please see the response below: I will agree to Mr [redacted] termsWe will submit a request to have the current invoice cancelled and send him a new invoice with a new balance of $We will discontinue all future service as well Ray BDistrict Manager ISA Certified Arborist Office: [redacted] Cell: [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) The replacements were dying plants and no one followed up after they were planted to see if they were acceptable and they are not healthy plants

Below is the email response I received from the Account Manager: I explained to Mr [redacted] that we had set an appointment with his neighbor to work a tree on the property across the street from his We had arranged to park in his neighbors driveway while doing the work but at the last minute the customer asked us to park on the street because her car was in the driveway She has a child that is handicapped and was unable to move her vehicle as arranged The crew staged the equipment across from Mr [redacted] ’s residence on private property owned by the customer where we were trimming the tree The main issue with Mr [redacted] ’s compliant was that the crew did not immediately move the equipment but once he realized we were working there he understood why we did not immediately move the equipment I provided Mr [redacted] with my cell number to contact me directly if he had any additional issues concerning Davey Tree in the futureIn addition we will be holding a safety meeting in each yard concerning properly addressing concerned customers in the field and reporting any issues to supervision immediately Please let me know if you need any additional information from my end and have a pleasant eveningThanks,Sean S [redacted] | Account ManagerThe Davey Tree Surgery CompanyP: [redacted] ext***C: [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/03/02) */ This incident was reported to Safety on 2/2/and the adjuster has been speaking and working with the claimantThe car was to have been dropped off for repairs to be completed on 2/22/

This complaint was addressed by Anthony L [redacted] :I was informed of some very concerning issues regarding our line clearing crews in South CarolinaI am the supervisor for crews in that area and would like to discuss these very serious concerns with youI would like to address this issue immediately and investigate the work practices and actions of the specific crew on your property as well as all the other crews we have in that community.Please reach out to me at your convenienceI can be best reached on my cell phone: [redacted] Best Regards, Anthony Anthony L [redacted] |SupervisorCertified Arborist SO-7455ADavey Tree Expert Company|Utility ServicesC: [redacted]

Good afternoon David! Please see the email below regarding this complaintFeel free to contact me with any questions or concernsThanks! Leilani B [redacted] Senior Supervisor [redacted] From: B [redacted] , Daniel Sent: Wednesday, October 19, 3:PM To: B***, Leilani Cc: F [redacted] , Keith Subject: RE: Revdex.com Complaint Leilani, Just to review what went on at the Akadry Residence The neighbors tree failed and portion sof the canopy felon and damaged the roof of the Akadry”s Home In the process of removing the tree the owner was asked to stay out of our work area, client did not head directions, and continued making suggestion on how we should be doing the work The foreman from what I heard from other crew members did a honorable job of controlling the situation Client called policeAfter talking to crew asked the client to return to his residence, so the men could complete there work The officer remained on the scene to make sure that the workers were allowed to finish The work was complete all they had to do was clean upThe officer had been dispatched to another call.,the owner came out of his house and told the crew to get off his property – not letting them clean up The next day the client opens a case with us Regarding his complaints, Additional damage to house, plants damaged or destroyed, and othersI set up a time to meet with him at 5:00pm the following Wednesday, client arrives at property at 5: I ask him what I can do to make the situation right for him Yes there was damage to some of his landscape, but I am not sure if it was done by the tree that failed from the neighbors tree or our crew trying to get safe trip free access to the tree that they were working on I offered to have our people come back out to finish clean-upHe refused That is when he said he would file a complaint with the Revdex.com I spoke to my area manager regarding the complaintI am willing to reduce the billing by half the amount Sincerely Dan Daniel MB [redacted] District Manager I.S.A.Certified Arborist # [redacted] Office [redacted] Cell [redacted] Fax [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/05/19) */ Contact Name and Title: Kathie G***, Kent Corpor Contact Phone: 330-673- Contact Email: [redacted] Attached is a copy of the proposal that Nick turned in upon the verbal authorization from MrsS [redacted] In her description of events she makes mention of "Spring service" and "Fall service" several times but doesn't refer to the services by their specific descriptions of the Merit treatment and the Arbor Green Pro fertilizerI think what happened here is that Nick was given verbal authorization for both services (as we had done in the past for the previous owner of the property) on 5/of last year but didn't realize (or we didn't properly explain) that the Merit would be done in the Spring and the Arbor Green in the FallI spoke with MrsS [redacted] about this on 4/at 1:and offered to accept half payment as reconciliation for the misunderstanding We did leave a message on 10/15/that we would be there the next day to perform the service Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is absolutely "NO" misunderstandingWhen I call and spoke with Nick, I specifically spoke of "spring service only." I was quoted for said "spring service only"I was given one quote and when he realized that he misquoted we spoke again and I was given a different quote which increased what I was told originallyI agreed to that final quote, service was rendered and I paid in full The contract they had with the prior owner of the property, as well as how they agreed to have things done has absolutely nothing to do with the contract with meI should not be held responsible for their error as there was absolutely no misunderstanding when I was quoted a price, paid in fullI should not be strong arm in any way to pay for something we never wanted, requested, nor agree tooIt's there errorAs a respectable, reputable company the right thing should be done and adjust my account to zero as I owe nothing Final Business Response / [redacted] (4000, 16, 2016/06/13) */ In the interest of good Public Relations this invoice has been canceled and the account is at a zero balance

Good afternoon – Below is the latest response I received from the field: I spoke with Feras We will be meeting the first week of August to look address his concernsSean [redacted] | Branch Manager Thanks! Leilani [redacted] | Senior Supervisor The Davey Tree Expert Company P: ext [redacted] From: ***, Leilani Sent: Wednesday, July 12, 10:AM To: ' [redacted] ' < [redacted] > Subject: FW: You have a New Message from Revdex.com Serving Serving Akron Ohio, Consumer Complaint # [redacted] Good morning, Please see the response below from the field Sean will reach out to the client tomorrow to work out the scheduling of the replacement treesThanks, John [redacted] | Regional Manager Please let me know if you need anything additional Thanks! Leilani [redacted] | Senior Supervisor The Davey Tree Expert Company P: ext***

This complaint has been sent to our Davey Tree Surgery Company in Livermore California for review and follow up.Address: [redacted] ***Phone: [redacted]

I am rejecting this response because:There is no resolution

Please see the attached response from the field.To whom it may concern,This letter is in reference to complaint id number [redacted] with the Revdex.com.Let me preface this by saying that the client in question was a current client when I transferred to this office in October of to take the place of another representative that was transferred to an out of state office My first dealings with Mrs [redacted] were shortly after I started at this officeI was notified by phone or email that she was not happy with one of her trees that was planted along with other plant material on 5/21/under proposal [redacted] Her complaint was that one of the trees (Katsura tree) was not doing wellI visited the property sometime after being notified of the dissatisfaction to inspect the tree in questionAlthough the tree was still alive it was not in great shape and I made the call that we would replace the tree for free under our warranteeAt some point before the tree was replaced Mrs [redacted] had contacted me stating that she thought the front plantings of PJM Rhododendron were in need of one more like plant to fill in the area betterI happily sent over a proposal to complete the install and after some back and forth she agreed for us to install additional plant under proposal The installation of the additional PJM and the replacement of the Kastura tree was completed on 11/9/15.As the fall turned to winter there was some conversation of pruning work on various trees throughout the propertyThis work was contracted and completed on 1/7/under proposal This has nothing to do with the complaint other than the price of $stated in the complaint was actually from the tree pruning that was not on any new plant material.Fast forward to this summer when on 7/14/I received an email about one of the original PJMs having issuesKeep in mind this is over a year from the original planting and outside of the warrantee periodI visited the property on 7/18/and relayed my findings to Mrs [redacted] On 7/22/there was a response where she expressed her frustrations and asked if our company would do anythingAt that time I responded that I would see what I could doOn 08/15/I received another email saying that the PJM directly next to the now dead plant was also not looking healthy and possibly headed down the same pathI obliged and said that I would look at itI was not able to make it out that week because of my schedule being bookedThe following week I was scheduled to be out of the office, and had asked a colleague if he would swing by to look at the shrub if he was in the areaUpon me returning and following up, he was not able to do thisA day or two went by and my Manager called me into the office saying he had received a voice mail from Mrs [redacted] I explained the situation to him and he stated that he had tried to return the call two times with no successOn 9/2/I stopped by Mrs [redacted] s property to look at the situationI also tried to call her with no successI was going to send a follow up email to her the next business day but then received this complaint At the time of the first complaint even though the shrubs were out of warrantee we were willing to work with Mrs [redacted] in good faith, with the thought that a replacement should be planted in the fallAt this point we are not inclined to replace the shrubs for free If you have any questions or concerns please feel free to contact me at any time.Thank you,Kolby C [redacted] Sales Arborist Washington DC

We have been in contact with Dr *** and Davey is looking for replacements
Thank you
Kathie G***

This complaint is against Davey Tree Experts located in Indianapolis, IN; Hawthorne Park Drive; Indianapolis Sales RepMike V***,Certified Arborist was the person I had contact with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have elected to forgive The trespassing and remove the "penalty" from this complaintI appreciate the prompt attention to my complaintPlease understand that this complaint is only a measure to protect my rights and to serve as a witness to the situationAs long as the business continues to act in "good faith" with me and repair the damage promptly, I will be satisfiedThank you

I have forwarded this to the NVirginia residential office.*** *** is the District Manager