The Davey Tree Expert Company

Sent to Revdex.com via email one day after complaint closed automatically:Hello Mr. [redacted],I received the below email from Revdex.com Akron.I have actually been working with the Davey Tree Company and they are planning to make necessary...

repairs, but so far the repairs have not been made, and thus the complaint is not “resolved.”  I cannot see a way to submit that information/status without closing the complaint in the Revdex.com website.  I do not want to close the complaint without having satisfactory repairs completed.Please do NOT close the complaint in Revdex.com’s database just yet.Thank you,  [redacted]
[redacted]

Please see the attached response from the field.To whom it may concern,This letter is in reference
to complaint id number [redacted] with the Revdex.com.Let me preface this by saying
that the client in question was a current...

client when I transferred to this
office in October of 2015 to take the place of another representative that was
transferred to an out of state office.            My first dealings with Mrs. [redacted] were shortly after I
started at this office. I was notified by phone or email that she was not happy
with one of her trees that was planted along with other plant material on
5/21/2015 under proposal [redacted]. Her complaint was that one of the trees
(Katsura tree) was not doing well. I visited the property sometime after being
notified of the dissatisfaction to inspect the tree in question. Although the
tree was still alive it was not in great shape and I made the call that we
would replace the tree for free under our warrantee. At
some point before the tree was replaced Mrs. [redacted] had contacted me stating
that she thought the front plantings of 3 PJM Rhododendron were in need of one
more like plant to fill in the area better. I happily sent over a proposal to
complete the install and after some back and forth she agreed for us to install
1 additional plant under proposal 44741432. The installation of the additional
PJM and the replacement of the Kastura tree was completed on 11/9/15.As
the fall turned to winter there was some conversation of pruning work on
various trees throughout the property. This work was contracted and completed
on 1/7/2016 under proposal 44767759. This has nothing to do with the complaint
other than the price of $950 stated in the complaint was actually from the tree
pruning that was not on any new plant material.Fast
forward to this summer when on 7/14/2016 I received an email about one of the
original PJMs having issues. Keep in mind this is over a year from the original
planting and outside of the warrantee period. I visited the property on
7/18/2016 and relayed my findings to Mrs. [redacted]. On 7/22/2016 there was a
response where she expressed her frustrations and asked if our company would do
anything. At that time I responded that I would see what I could do. On
08/15/2016 I received another email saying that the PJM directly next to the
now dead plant was also not looking healthy and possibly headed down the same
path. I obliged and said that I would look at it. I was not able to make it out
that week because of my schedule being booked. The following week I was
scheduled to be out of the office, and had asked a colleague if he would swing
by to look at the shrub if he was in the area. Upon me returning and following
up, he was not able to do this. A day or two went by and my Manager called me
into the office saying he had received a voice mail from Mrs. [redacted]. I
explained the situation to him and he stated that he had tried to return the
call two times with no success. On
9/2/2016 I stopped by Mrs. [redacted]s property to look at the situation. I also
tried to call her with no success. I was going to send a follow up email to her
the next business day but then received this complaint.             At the time of the first complaint even though the shrubs
were out of warrantee we were willing to work with Mrs. [redacted] in good faith,
with the thought that a replacement should be planted in the fall. At this
point we are not inclined to replace the shrubs for free.             If you have any questions or concerns please feel free to
contact me at any time.Thank you,Kolby C[redacted]Sales Arborist Washington DC