We have tried to reach out to Mr [redacted] in regards to his spare key and key fobDenise A [redacted] , our customer relations director, has left emails and a voicemail for Mr [redacted] that his spare key and fob are ready to picked upThe spare key and fob would have to be picked up with the vehicle present so that the key and/or fob can be programedThis should resolve Mr [redacted] 's concernsWe apologize for the delay in obtaining these itemsSincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
February 28, Thank you for forwarding the response from Sands Chevrolet The response completely misses the point Whether or not the odds of winning any particular prize were high or remote is not the issue Also, there is an inference that Sands wants you to draw based upon the suggestion that the ad flyer was so big and so clear that it took four scans That is laughableThe issue is that the phrase “up to” is so small as to be non-existent I maintain that the size of that disclaimer is so small as to easily be not seen or understood This leaves the recipient with the belief that they are guaranteed to have won the $gift card It is actual fraud if there was no disclaimer, and is my opinion that since the phrase was so small as to be not seen, it is at least constructive fraud You couple that with the insistence that we needed to take a test drive first, just (to us) confirms the fraudIt is all good and well to take corrective action and advise the sales staff that there was no such requirement, but that is shutting the barn door after the horses have escaped They cannot pretend it did not happenIn summary, their suggestion that it was “clear” that the prize was up to the stated amount, and that the odds confirm that, is completely missing the pointI am not interested in the actual $ I just want the dealership to stop using such potentially misleading ads They can send proof they donated $to a charity for all I care But, they should not be allowed to run such a misleading promotion [redacted] and [redacted]
We have attempted to reach out to Ms [redacted] ; however have been unsuccessful Without contact from Ms [redacted] we would be unable to resolve this issueSincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Tell us why here...Mr [redacted] initially brought his Chevrolet Silverado with 154,miles in on 06/17/with a complaint of an intermittent extended engine crank prior to startingUpon inspection the certified diesel technician verified an external fuel leak from the water in fuel sensor located in the fuel filter housingThis external leak was causing the fuel line pressure to bleed down once the vehicle sat for awhile and therefore created an extended engine crank prior to starting from the loss of fuel pressureThis repair had to be made first before any further diagnosis could be madeUpon installing the new sensor along with a fuel filter the truck started normally and held fuel pressureUpon Mr [redacted] picking the vehicle up he contacted our service department the following day indicating that the vehicle’s engine quit running on the highway and would not restartUpon towing in the vehicle the same certified technician found the high pressure fuel injection pump had failed and was not creating enough pressureUpon further diagnosis the technician found a large amount of fuel in the engine oil and a high rate of fuel returning back to the fuel tank which indicates that one or more of the high pressure fuel injectors is partially clogged and creating an excess amount of pressureWhen one side of a high pressure fuel injector nozzle is clogged it significantly increases the pressure of that injector (like putting your finger on the end of a garden hose to make it spray stronger)Upon speaking with Mr [redacted] he was very upset about the price of the recommended repairs and felt that it should have been found during the diagnosis of the leaking sensor the previous dayWe explained to Mr [redacted] that the diesel fuel injection system requires over 1,pounds per square inch in order to start the truck and we only recommended what we actually found wrong at that timeUpon speaking with management the price was reduced significantly to assist Mr [redacted] as a gesture of goodwill Mr [redacted] picked up his vehicle and all diesel fuel systems are and were operating normallyMr [redacted] brought his vehicle back in on 08/24/with a concern that the battery & security light were illuminated on his instrument clusterMr [redacted] was again upset that he was going to have to repair his vehicle for another failure and we offered as much empathy as possible however advised him that his was a completely different concern with his vehicleUpon diagnosing the electrical concern the technician was unable to communicate with several of the onboard control modulesWe advised Mr [redacted] that we needed to start with the body control module as it was the most likely cause of the data line being downWe also advised Mr [redacted] that upon performing a thorough inspection of his entire vehicle he had a hydraulic brake booster and two power steering lines leakingMr [redacted] authorized the repairs and upon installing the body control module the technician was still unable to communicate with the onboard modulesUpon further diagnosis the technician found an aftermarket control box located behind the aftermarket radio that was failing and taking down the module data communication lineThis box is designed to allow the factory steering wheel controls to operate the aftermarket radioMr [redacted] was very unhappy that the body control module did not repair the vehicle and felt that we did not properly diagnose the vehicleAt that point we explained to Mr [redacted] that upon our initial diagnosis we had advised him that we must first start with the body control module and that may not completely repair his concernWe also decided not to charge Mr [redacted] for that module as we couldn’t justify it as a failed partMr [redacted] ended up only paying the same labor quoted to replace the body control module although the technician had several more hours clocked in order to repair his truckMr [redacted] spent several days in the meantime discussing the purchase of a new truck from our ***dale location with the general manager [redacted] Mr [redacted] did not commit to purchasing a truck when he visited that Glendale location and therefore the trucked was offered to another client for saleUpon Mr [redacted] returning the following day to purchase the truck he was very upset to find out the truck was soldThe management team explained to Mr [redacted] that he did not leave a deposit on the truck and did not even verbally commit to purchase the truckMr [redacted] arrived unannounced to our service department in Surprise to pick up his truckUpon inspecting his truck he again became very upset because his aftermarket radio was still disassembled from the truckWe explained to Mr [redacted] that we did not hear back from him on whether he wanted to have the aftermarket control module replaced and therefore left the radio outWe quickly installed the radio and only charged Mr [redacted] the initial labor quoted to replace the body control module although it was less than half of what it took to diagnose his concernWe have made very attempt to meet Mr***’s expectations however we believe that he is frustrated with the fact that he had several expensive repairs that had to be incurred within a short period of timeNothing further is owed to Mr [redacted] at this time Sincerely, [redacted] Sands Chevrolet, LLCService Director
Attahced is an entire copy of the mailer that Mrand Mrs [redacted] receivedThe mailer clearly state the odds of being a winner on each prize itemI apologize but I did need to scan the mailer in four pieces in order to show the entire mailer so that you could also see the included disclosure(s)and the odds of winning each prize, which is on the back side in the last paragraphMrM [redacted] was incorrect in statng that the customer is required to go on a test drive in order to collect their prize and we have addressed that with him and our sales staff so this does not happen againThere is not a require test drive or a required purchase to winWe apologize for the incorrect information that MrAnd Mrs [redacted] had received and for not collecting their prize and the time of their visitAccording to the code shown on their mailer, Mrand Mrs [redacted] would have received a target gift card with a value of up to $We would be happy to mail Mrand Mrs [redacted] their entitled prize to their home address Sincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
The dealership did not contact MrJerry M***My wife and I researched him via LinkedInHe advised that his GM had offered to me via phone that I could return the Spark to themTheir was a trade in vehicle as well IThis transaction that they no longer haveThus I had asked for specifics on how they would address this transactionI asked for it in writing as they have proven they will not honor their wordIf we are to return this Spark and void the transaction then they would need to pay off the loan, repay payments already made on this loan, and cut me a check for the $that they agreed to verballyOtherwise they can simply honor their word in the first place and cut a check for the little over $differenceTheir seems to be an easy resolution that simply requires them honoring the verbal agreement they made prior to the contract they refer toI have all emails supporting the conversations and the lack of professionalism by this companyIf they will not honor their word I ask that this be held against them as this is without question a bait and switch situation they intend to get away with and other consumers need to be warnedI am willing to provide all email documentation to support my claim
Our Sales Manager, *** [redacted] , has been in contact with [redacted] Sands has agreed to have Sands Chevrolet will be towing in [redacted] 's Dodge Grand Caravan to make all necessary repairs to the brakes and master cylinder Sincerely, [redacted] Sands KiaGeneral sales Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11961065, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our Dealer Principal, Jerry M***, has spoke with Mr [redacted] via email as this is the only way Mr [redacted] will communicateMrM [redacted] has offered to buy Mr [redacted] ***'s contract back from the bank and void out the purchase transactionMr [redacted] has declined this optionThe purchase transaction was negoiated and signed in agreement by Mr [redacted] at the time of delivery Sincerely, Chad H***Sands ChevroletGeneral Manager
My apologizes, I submitted a response to this complaint yesterday however that response should be for complaint [redacted] in errorWhen a customer is contracted on a vehicle they are purchasing the dealership writes the contract as what they are seeing with credit bureaus and customer paymentsThere are times that the bank runs their own credit bureau and sees credit issues that the dealer does notThe bank would have the final decisions on what the terms are going to beSometimes, the bank does require additional money down, longer term, less payment, lower loan amount and/or a higher interest rateThese stipulations are from the bank that is lending the funds for the loan for our customerThe dealer does not dictate what those terms are going to beIf the customers choses not to sign a new contract meeting the banks requirements, then unfortunately the deal would have to be unwoundThe customer would be required to return the vehicle and any down payment monies would be refunded (less any damage to the vehicle)If Mr [redacted] does not wish to sign a new contract meeting the banks requirementsSands will unwind the transaction, however the vehicle MUST be returned undamagedMr [redacted] has been uncooperative in this matterIf Mr [redacted] does not sign a contract meet the requirements of the lender and continues to refuse to return the vehicle, the dealer would be forced to take further actions to recover our vehicleThe dealer does not benefit in any way having to unwind a transaction with a customerAn unwind only puts additional miles, wear and tear and sometimes damage to the vehicleIf I can be of any further assistance to Mr [redacted] , he can contact me at ###-###-####or [redacted] @sandschevrolet.com Just an update on Mr [redacted] as well, he returned his vehicle yesterday (10/08/2015) and the transaction was cancelled.Sincerely,Cherie V [redacted] Sands Chevrolet, LLCOffice Manager?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Mrand Mrs [redacted] came back in on March 16, and we were able to find them a truck that better fit their needs and wantsThe [redacted] 's left happy and concerns have been resolved.If you should have further questions and/or need additional information, please feel free to contact me at ###-###-#### or [redacted] @sandschevrolet.com .Sincerely,Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
We have tried to contact Ms [redacted] on multiple occassions, but have not heard back from herSands will replace her battery at no chargePlease contact Denise Anderson to set up an appointment for this serviceSincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me I was at the dealer today and a credit was made to my account and the truck is going in for body work I found that Howard Forman at the dealer is working very hard to get my issues fixedI feel at this time we can close this issues and give the dealer at A+ rating for jumping up and addressing the issues
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Please allow me to be more specific in regards to why the mailer was scanned in four parts. The scanner used only allows 1/x documents to be scanned; the mailer is 1/x 14; therefore in order to show the entire mailer which would include the disclaimer and the odds of winning each prize, it had to be scanned in four partsThis would have nothing to do with the size of font used on the mailer, only the length of the mailerWe simply wanted the Revdex.com office to have a copy of the entire mailer; the full length and both sidesThe disclaimer is present on the back side of the mailerUnfortunately, on the complaint that was received only a portion of the front of the mailer is shownAn orginial copy of the mailer can be sent to the Revdex.com office if neededYou brought to our attention that MrM*** stated you were required to go on a test driveWe apologized that is was inccorrect and that we have addressed it with the Sales staffThis is NOT our policy and/or requirementWe are not "pretending" that this did not happenedWe have spoken with MrM*** and corrected this errorWe are not aware that anyone else on the Sales staff has been stating a test drive is requiredWe have addressed this with all of the Sales staff to prevent any additional customers being given the incorrect information.There is no intent to "fraud" to have "constructive fraud" by SandsAgain, we apologize if Mrand Mrs*** found this ad as misleadingThat was also not the intentionWe would be happy to send Mrand Mrs*** the prize that they won as per the scratched code on their mailer Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
On March we did go back to Sands Chevrolet and we were able to get into a different Silverado however the upset and downfall was our payment went back up almost $more a monthAfter the whole experience on March me and my wife have lost complete trust in how the dealership conducts businessIt was very traumatizing and no customer should ever experience such bad experienceI will not go to sands Chevrolet againI will not recommend anybody to sands ChevroletI am to scared to ask for anything due to the unfair and inappropriate behaviorWhen we go to a Toyota dealership they put there customers firstOverall we drove off with a Chevy Silverado however we look back and cannot forget the horrible experience we have received on March Till this day we never received an apology courtesy call nor letterThis is a serous matter hoping nobody ever goes through this horrific nightmareAlso beware the dealership was not even in compliance, they had open files as we were admitted into the office containing account customer informationI wonder if there auditors know about thisThink about it that is your bank info and personal info out there
*** * *** and *** ***'s payoff concerns have been resolvedWe have meet with them and all issues and/or concerns have been resolved. Sincerely, Howard F*Sands Chevrolet, LLCSales Manager
I have received two different calls from the establishment
Both calls on 03/31/one at 1:19pm and the other at 1:pmNo VOICEMAIL has been left therefore when I attempt to callback and I do not have a name of who I need to speak to no one seems to be able to assist meThis is extremely unprofessionalIf you are trying to resolve an issue leave your name and your contact number and do not expect the customer to sit there and try to figure it outThe only reason my daughter purchased a vehicle with your office is because you offered to match ABC Nissan's referralThis was approved by Michel T*** department manager and we had another employee of yours as a witnessI don't recall her name but I believe it was Jessica also in the hispanic department
We have tried to reach out to Mr [redacted] in regards to his spare key and key fobDenise A [redacted] , our customer relations director, has left emails and a voicemail for Mr [redacted] that his spare key and fob are ready to picked upThe spare key and fob would have to be picked up with the vehicle present so that the key and/or fob can be programedThis should resolve Mr [redacted] 's concernsWe apologize for the delay in obtaining these itemsSincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
February 28, Thank you for forwarding the response from Sands Chevrolet The response completely misses the point Whether or not the odds of winning any particular prize were high or remote is not the issue Also, there is an inference that Sands wants you to draw based upon the suggestion that the ad flyer was so big and so clear that it took four scans That is laughableThe issue is that the phrase “up to” is so small as to be non-existent I maintain that the size of that disclaimer is so small as to easily be not seen or understood This leaves the recipient with the belief that they are guaranteed to have won the $gift card It is actual fraud if there was no disclaimer, and is my opinion that since the phrase was so small as to be not seen, it is at least constructive fraud You couple that with the insistence that we needed to take a test drive first, just (to us) confirms the fraudIt is all good and well to take corrective action and advise the sales staff that there was no such requirement, but that is shutting the barn door after the horses have escaped They cannot pretend it did not happenIn summary, their suggestion that it was “clear” that the prize was up to the stated amount, and that the odds confirm that, is completely missing the pointI am not interested in the actual $ I just want the dealership to stop using such potentially misleading ads They can send proof they donated $to a charity for all I care But, they should not be allowed to run such a misleading promotion [redacted] and [redacted]
We have attempted to reach out to Ms [redacted] ; however have been unsuccessful Without contact from Ms [redacted] we would be unable to resolve this issueSincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Tell us why here...Mr [redacted] initially brought his Chevrolet Silverado with 154,miles in on 06/17/with a complaint of an intermittent extended engine crank prior to startingUpon inspection the certified diesel technician verified an external fuel leak from the water in fuel sensor located in the fuel filter housingThis external leak was causing the fuel line pressure to bleed down once the vehicle sat for awhile and therefore created an extended engine crank prior to starting from the loss of fuel pressureThis repair had to be made first before any further diagnosis could be madeUpon installing the new sensor along with a fuel filter the truck started normally and held fuel pressureUpon Mr [redacted] picking the vehicle up he contacted our service department the following day indicating that the vehicle’s engine quit running on the highway and would not restartUpon towing in the vehicle the same certified technician found the high pressure fuel injection pump had failed and was not creating enough pressureUpon further diagnosis the technician found a large amount of fuel in the engine oil and a high rate of fuel returning back to the fuel tank which indicates that one or more of the high pressure fuel injectors is partially clogged and creating an excess amount of pressureWhen one side of a high pressure fuel injector nozzle is clogged it significantly increases the pressure of that injector (like putting your finger on the end of a garden hose to make it spray stronger)Upon speaking with Mr [redacted] he was very upset about the price of the recommended repairs and felt that it should have been found during the diagnosis of the leaking sensor the previous dayWe explained to Mr [redacted] that the diesel fuel injection system requires over 1,pounds per square inch in order to start the truck and we only recommended what we actually found wrong at that timeUpon speaking with management the price was reduced significantly to assist Mr [redacted] as a gesture of goodwill Mr [redacted] picked up his vehicle and all diesel fuel systems are and were operating normallyMr [redacted] brought his vehicle back in on 08/24/with a concern that the battery & security light were illuminated on his instrument clusterMr [redacted] was again upset that he was going to have to repair his vehicle for another failure and we offered as much empathy as possible however advised him that his was a completely different concern with his vehicleUpon diagnosing the electrical concern the technician was unable to communicate with several of the onboard control modulesWe advised Mr [redacted] that we needed to start with the body control module as it was the most likely cause of the data line being downWe also advised Mr [redacted] that upon performing a thorough inspection of his entire vehicle he had a hydraulic brake booster and two power steering lines leakingMr [redacted] authorized the repairs and upon installing the body control module the technician was still unable to communicate with the onboard modulesUpon further diagnosis the technician found an aftermarket control box located behind the aftermarket radio that was failing and taking down the module data communication lineThis box is designed to allow the factory steering wheel controls to operate the aftermarket radioMr [redacted] was very unhappy that the body control module did not repair the vehicle and felt that we did not properly diagnose the vehicleAt that point we explained to Mr [redacted] that upon our initial diagnosis we had advised him that we must first start with the body control module and that may not completely repair his concernWe also decided not to charge Mr [redacted] for that module as we couldn’t justify it as a failed partMr [redacted] ended up only paying the same labor quoted to replace the body control module although the technician had several more hours clocked in order to repair his truckMr [redacted] spent several days in the meantime discussing the purchase of a new truck from our ***dale location with the general manager [redacted] Mr [redacted] did not commit to purchasing a truck when he visited that Glendale location and therefore the trucked was offered to another client for saleUpon Mr [redacted] returning the following day to purchase the truck he was very upset to find out the truck was soldThe management team explained to Mr [redacted] that he did not leave a deposit on the truck and did not even verbally commit to purchase the truckMr [redacted] arrived unannounced to our service department in Surprise to pick up his truckUpon inspecting his truck he again became very upset because his aftermarket radio was still disassembled from the truckWe explained to Mr [redacted] that we did not hear back from him on whether he wanted to have the aftermarket control module replaced and therefore left the radio outWe quickly installed the radio and only charged Mr [redacted] the initial labor quoted to replace the body control module although it was less than half of what it took to diagnose his concernWe have made very attempt to meet Mr***’s expectations however we believe that he is frustrated with the fact that he had several expensive repairs that had to be incurred within a short period of timeNothing further is owed to Mr [redacted] at this time Sincerely, [redacted] Sands Chevrolet, LLCService Director
Attahced is an entire copy of the mailer that Mrand Mrs [redacted] receivedThe mailer clearly state the odds of being a winner on each prize itemI apologize but I did need to scan the mailer in four pieces in order to show the entire mailer so that you could also see the included disclosure(s)and the odds of winning each prize, which is on the back side in the last paragraphMrM [redacted] was incorrect in statng that the customer is required to go on a test drive in order to collect their prize and we have addressed that with him and our sales staff so this does not happen againThere is not a require test drive or a required purchase to winWe apologize for the incorrect information that MrAnd Mrs [redacted] had received and for not collecting their prize and the time of their visitAccording to the code shown on their mailer, Mrand Mrs [redacted] would have received a target gift card with a value of up to $We would be happy to mail Mrand Mrs [redacted] their entitled prize to their home address Sincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
The dealership did not contact MrJerry M***My wife and I researched him via LinkedInHe advised that his GM had offered to me via phone that I could return the Spark to themTheir was a trade in vehicle as well IThis transaction that they no longer haveThus I had asked for specifics on how they would address this transactionI asked for it in writing as they have proven they will not honor their wordIf we are to return this Spark and void the transaction then they would need to pay off the loan, repay payments already made on this loan, and cut me a check for the $that they agreed to verballyOtherwise they can simply honor their word in the first place and cut a check for the little over $differenceTheir seems to be an easy resolution that simply requires them honoring the verbal agreement they made prior to the contract they refer toI have all emails supporting the conversations and the lack of professionalism by this companyIf they will not honor their word I ask that this be held against them as this is without question a bait and switch situation they intend to get away with and other consumers need to be warnedI am willing to provide all email documentation to support my claim
Our Sales Manager, *** [redacted] , has been in contact with [redacted] Sands has agreed to have Sands Chevrolet will be towing in [redacted] 's Dodge Grand Caravan to make all necessary repairs to the brakes and master cylinder Sincerely, [redacted] Sands KiaGeneral sales Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11961065, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our Dealer Principal, Jerry M***, has spoke with Mr [redacted] via email as this is the only way Mr [redacted] will communicateMrM [redacted] has offered to buy Mr [redacted] ***'s contract back from the bank and void out the purchase transactionMr [redacted] has declined this optionThe purchase transaction was negoiated and signed in agreement by Mr [redacted] at the time of delivery Sincerely, Chad H***Sands ChevroletGeneral Manager
My apologizes, I submitted a response to this complaint yesterday however that response should be for complaint [redacted] in errorWhen a customer is contracted on a vehicle they are purchasing the dealership writes the contract as what they are seeing with credit bureaus and customer paymentsThere are times that the bank runs their own credit bureau and sees credit issues that the dealer does notThe bank would have the final decisions on what the terms are going to beSometimes, the bank does require additional money down, longer term, less payment, lower loan amount and/or a higher interest rateThese stipulations are from the bank that is lending the funds for the loan for our customerThe dealer does not dictate what those terms are going to beIf the customers choses not to sign a new contract meeting the banks requirements, then unfortunately the deal would have to be unwoundThe customer would be required to return the vehicle and any down payment monies would be refunded (less any damage to the vehicle)If Mr [redacted] does not wish to sign a new contract meeting the banks requirementsSands will unwind the transaction, however the vehicle MUST be returned undamagedMr [redacted] has been uncooperative in this matterIf Mr [redacted] does not sign a contract meet the requirements of the lender and continues to refuse to return the vehicle, the dealer would be forced to take further actions to recover our vehicleThe dealer does not benefit in any way having to unwind a transaction with a customerAn unwind only puts additional miles, wear and tear and sometimes damage to the vehicleIf I can be of any further assistance to Mr [redacted] , he can contact me at ###-###-####or [redacted] @sandschevrolet.com Just an update on Mr [redacted] as well, he returned his vehicle yesterday (10/08/2015) and the transaction was cancelled.Sincerely,Cherie V [redacted] Sands Chevrolet, LLCOffice Manager?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Mrand Mrs [redacted] came back in on March 16, and we were able to find them a truck that better fit their needs and wantsThe [redacted] 's left happy and concerns have been resolved.If you should have further questions and/or need additional information, please feel free to contact me at ###-###-#### or [redacted] @sandschevrolet.com .Sincerely,Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
We have tried to contact Ms [redacted] on multiple occassions, but have not heard back from herSands will replace her battery at no chargePlease contact Denise Anderson to set up an appointment for this serviceSincerely, Cherie V [redacted] Sands Chevrolet, LLCOffice Manager
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me I was at the dealer today and a credit was made to my account and the truck is going in for body work I found that Howard Forman at the dealer is working very hard to get my issues fixedI feel at this time we can close this issues and give the dealer at A+ rating for jumping up and addressing the issues
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Please allow me to be more specific in regards to why the mailer was scanned in four parts. The scanner used only allows 1/x documents to be scanned; the mailer is 1/x 14; therefore in order to show the entire mailer which would include the disclaimer and the odds of winning each prize, it had to be scanned in four partsThis would have nothing to do with the size of font used on the mailer, only the length of the mailerWe simply wanted the Revdex.com office to have a copy of the entire mailer; the full length and both sidesThe disclaimer is present on the back side of the mailerUnfortunately, on the complaint that was received only a portion of the front of the mailer is shownAn orginial copy of the mailer can be sent to the Revdex.com office if neededYou brought to our attention that MrM*** stated you were required to go on a test driveWe apologized that is was inccorrect and that we have addressed it with the Sales staffThis is NOT our policy and/or requirementWe are not "pretending" that this did not happenedWe have spoken with MrM*** and corrected this errorWe are not aware that anyone else on the Sales staff has been stating a test drive is requiredWe have addressed this with all of the Sales staff to prevent any additional customers being given the incorrect information.There is no intent to "fraud" to have "constructive fraud" by SandsAgain, we apologize if Mrand Mrs*** found this ad as misleadingThat was also not the intentionWe would be happy to send Mrand Mrs*** the prize that they won as per the scratched code on their mailer Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
On March we did go back to Sands Chevrolet and we were able to get into a different Silverado however the upset and downfall was our payment went back up almost $more a monthAfter the whole experience on March me and my wife have lost complete trust in how the dealership conducts businessIt was very traumatizing and no customer should ever experience such bad experienceI will not go to sands Chevrolet againI will not recommend anybody to sands ChevroletI am to scared to ask for anything due to the unfair and inappropriate behaviorWhen we go to a Toyota dealership they put there customers firstOverall we drove off with a Chevy Silverado however we look back and cannot forget the horrible experience we have received on March Till this day we never received an apology courtesy call nor letterThis is a serous matter hoping nobody ever goes through this horrific nightmareAlso beware the dealership was not even in compliance, they had open files as we were admitted into the office containing account customer informationI wonder if there auditors know about thisThink about it that is your bank info and personal info out there
*** * *** and *** ***'s payoff concerns have been resolvedWe have meet with them and all issues and/or concerns have been resolved. Sincerely, Howard F
*Sands Chevrolet, LLCSales Manager
I have received two different calls from the establishment
Both calls on 03/31/one at 1:19pm and the other at 1:pmNo VOICEMAIL has been left therefore when I attempt to callback and I do not have a name of who I need to speak to no one seems to be able to assist meThis is extremely unprofessionalIf you are trying to resolve an issue leave your name and your contact number and do not expect the customer to sit there and try to figure it outThe only reason my daughter purchased a vehicle with your office is because you offered to match ABC Nissan's referralThis was approved by Michel T*** department manager and we had another employee of yours as a witnessI don't recall her name but I believe it was Jessica also in the hispanic department