I disagree with MrH***'s statement that the noise is faint. The noise is so loud inside the cab that I have to turn up the volume on my radio to drown it outI was told by Stephen B*** that a GM Representative was not involved, that it was the Tech that works for Sands that made that decisionI've said my peace - I'm not going to go back and forth about this. I've been a faithful customer of Sands for plus years, I felt that I deserved better customer service than I received regarding this issueHave a nice day
Mr*** was in our dealership todayWe refunded his $12,down payment and cancelled the purchase transaction.This should resolve Mr***'s issues with the truck.Sincerely, Cherie V***Sands Chevrolet,LLCOffice Manager
Our Sales Manager, *** *** ***, has been in contact with *** ***Sands has agreed to have Sands Chevrolet will be towing in *** ***'s Dodge Grand Caravan to make all necessary repairs to the brakes and master cylinder. Sincerely,*** *** ***Sands KiaGeneral sales Manager
On August 04, 2017, Mr*** was in the process of purchasing the Chevrolet Traverse; however on August 17, we cancelled the purchase transactionMr*** was refunded $ 1500.00, which was a cash down payment on August 17, The remainder of his down payment of $was a
hold check for August 12, This check was ran through our check guarantee company for processing and we received funds on 08/14/It is company policy that we wait business days for the check to process and make sure the check is not returned for any reasonTen business days would be August 28, We would need proof that the check has cleared and paid on his account to refund the remaining $A copy of a check is not proof that the check cleared; it is proof the check was presentedThe check can become a stop payment, NSF paid or NSF returned through the bankThis is the process for most if not all companies that accept checks, although some companies enforce the business day waiting period.This purchasse transaction was with our dealership in Glendale; Sands Motor Company, not Sands Chevrolet in Surprise Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
As per the attached documents, *** ***'s deal is dated 09/21/The vehicle was funded on 09/21/2016, title work sent to MVD on 10/07/2016, payoff sent via Fedex 10/04/That is sixteen days that the entire deal was completedIt is company policy that any monies coming back to the
customer is held until we receive a clear title on their trade inIt does take some time for the lending institutions get process payment, release title and MVD to send the title to the dealershipMs*** was in the dealership yesterday and we did override the company policy and release all funds to herHopefully, this resolves all of Ms***'s concernsIf you should need additional information, please contact me at *** or *** . Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Mr*** Colorado has a faint noise coming from the engine compartment associated with the high pressure fuel pumpUpon intense diagnosis including the involvement of General Motors technical assistance the noise was deemed inherent to the operation of the vehicleMr*** vehicle was
compared to three other like new vehicles which all exhibited the same noiseWe recommended to Mr*** to seek a second opinion at another local Chevrolet dealer if he did not agree with our findingsWe as a Chevrolet dealership are not at liberty to modify the design or operation of any vehicle’s mechanical componentsThe noise Mr*** is experiencing is not associated with any mechanical failure nor has it deemed the vehicle to be unsafe to drivePlease feel free to contact me directly if you need any further information about this matter. Derek H***Service DirectorSands Chevrolet
Our service manager, *** ***, spoke with *** this after noon(6-6-15) at around 2pm, Mr*** advised her that our service department had an employee that recently parted ways and that it was possible that it was this employee as he couldn't see one
of our employee's that is currently staffed with us speaking to her in this mannerMr*** did express that we here at Sands Chevrolet prides ourselves on excellent customer service and that this is and or was an isolated incident*** said that she just wanted to express her concerns with management and she was frustrated that a conversation that had nothing to do with the advisor and her husband was brought up during the transaction between the service advisor and her husband. Mr*** asked *** if there was anything I could do to compensate her for the experience and she declined any compensation.Sincerely,*** ***Sands Chevrolet LLC.Office Manager
Our, General Manager, Chad H***, reached out to Ms*** to offer either to trade in the Traverse or we would purchase the vehicle out right at far market valueMrH*** was offered to assist Ms*** with Chevrolet Motor Division to try to get some assistance from themUnfortunately,
Ms*** had already traded the vehicle in to Peoria Kia. Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Below is an email sent to MrAnd Mrs*** by our Service Manager, Steve B***.-----Original Message----- From: ***@sandschevrolet.com [mailto:sb***@sandschevrolet.com] Sent: Wednesday, April 13, 6:AMTo: ***[email protected]: C*** V***
Subject: Wheel Warranty Issue Mr & Mrs ***, Good morning, my name is Steve B*** and I am the service manager at Sands Chevrolet of SurpriseI would like to assist you in getting the wheel repaired on your Z06, please contact me at your earliest convenience at ###-###-#### in order to make arrangements that best suit you Thank you. Steve B***Service ManagerSands Chevrolet of Surprise ###-###-####
We have been in contact with Mr*** and will resolve the situation when he returns from vacation Sicnerely, Jerry M***Sands Chevrolet, LLCDealer Operator/Owner
I apologize that it has been so difficult for Ms*** to get copies of her documentsNot sure who she had spoke with, but I have attached copies of her Buyer's Order, Vehicle Service Contract, Theft Protection Warranty, Gap Insurance Coverage, and Tire and Wheel Service Contract for the
Chevrolet Trax she purchased on 12/19/VIN ***If you should need futher assistance, please contact me directly at ###-###-#### or ***@sandschevrolet.com . Have a great day! Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
We apologize for the manner in which Mr*** feels he was treated while at our dealership and while going through his purchase transactionOur General Management staff has reached out to Mr*** to try to further resolve his concerns and issuesPlease understand, that it is the financing institution that has the final decision on the customer’s loan amount, term of the loan and the payment amountThe dealership tries to get the customer the best loan available based upon their credit history and approvals from lending institutionsWe have offered to assist Mr*** with discounted services and/or complimentary oil changesMr*** would just need to contact Denise Anderson to receive these discounts for future repairs and/or services Sincerely, Chad H***Sands Chevrolet, LLCGeneral Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** After they were notified buy the Revdex.com of the complaint, the business contacted me immediately to work out a resolution Steve was extremely helpful and professional and worked quickly to establish a day and time to address the outstanding issue I only wish the prior individuals were as responsive and helpful as Steve was The replacement "resolution" that was promised was delivered and am satisfied with the outcome I fully consider this complaint resolved.
Regards,
*** ***
Mr*** has received and cashed is remaining refund of $900.00 Attached you will find copies of both endorsed checks as they were paid through our accountThe check for $Mr*** picked up and cashed and/or deposited on 08/25/There is no further refund due to Mror Mrs***. Sincerely, Cherie V***Sands Motor CompanyOffice Manager
Our Sales Manager, Paul W*** has spoke with Ms*** regarding her complaintMs*** and MrW*** have come to the agreement of a standard $referralCheck # *** has been written for this referral and is to be mailed to Ms***'s address given with this complaint. This should resolve Ms***'s complaint at this time. Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Hi I did contact
Denise back twice and she checked her message and found out that I did call her backThey are going to replace the battery and look at other things to fix on the car thank you for your help because they would not listen when I talked to them directlyThank you *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr*** is not seeking any resolution from Sands, he’s simply attempting to create negative pressI have attempted to apologize and discuss this matter with him however he’s hung up on Steve Bullock and myselfNo resolution can be granted if the customer will not discuss the matter
with the management empowered to resolve his concern. Derek h***Sands Chevrolet- SurpriseService Director
It is unfortunate that Ms*** had to trade in her vehicle before Sands could help resolve her issues. Our General Manager, Chad H***, spoke with Ms*** the day after we received her complaintHe stated that they spoke about the email that he had sent to her but had not heard backMs*** then stated she had additional problems with her vehicle and had traded it in to Peoria KiaMrH*** offered her service for her new Kia at a discounted priceThe complaints concerning how many times the repairs needed to be done and the cost is with General Motors; as there were not any issues with the actual repairs made by SandsMs*** stated herself “we are very dissatisfied with Chevrolet and general motors as a whole “The issues lay with the frequency and cost of the repairs and as to Ms***’s concerns that the vehicle was a “lemon”Sands could assist her with contacts for General Motors and with starting the process to see if General Motors can help her with reimbursement, but the outcome of this process would be out of our control. Thank you for Choosing Sands! Cherie V***Sands Motor Company, Inc.Sands Chevrolet, LLC
Mr*** ***'s purchase and trade in file have been forwarded to our attorney for reviewAdditional time for response will be neededOur Attorney, Chris H***, will reply. Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Customer came in worked a deal on a used vehicles,customer stated that she was hungry and wanted to go get something to eat before she consumated the car dealCustomer went to lunch, about hours later the sales professional called the customer and stated that she was in the middle of
purchasing a vehicles at Sands Kia and she could not talk at that timeI received a call after business hours around 8:30pm from a dealership employee stating that a customer wanted a refund,from earlier in the day I instructed her that we would have to wait until the next morning so a Manager was able to verify the refund of moneyFirst thing the next morning we refunded all moneys, Sands Chevrolet could not be responsible for any bounced check fees. Sincerely, Howard F*Sands Chevrolet, LLCSales Manager
I disagree with MrH***'s statement that the noise is faint. The noise is so loud inside the cab that I have to turn up the volume on my radio to drown it outI was told by Stephen B*** that a GM Representative was not involved, that it was the Tech that works for Sands that made that decisionI've said my peace - I'm not going to go back and forth about this. I've been a faithful customer of Sands for plus years, I felt that I deserved better customer service than I received regarding this issueHave a nice day
Mr*** was in our dealership todayWe refunded his $12,down payment and cancelled the purchase transaction.This should resolve Mr***'s issues with the truck.Sincerely, Cherie V***Sands Chevrolet,LLCOffice Manager
Our Sales Manager, *** *** ***, has been in contact with *** ***Sands has agreed to have Sands Chevrolet will be towing in *** ***'s Dodge Grand Caravan to make all necessary repairs to the brakes and master cylinder. Sincerely,*** *** ***Sands KiaGeneral sales Manager
On August 04, 2017, Mr*** was in the process of purchasing the Chevrolet Traverse; however on August 17, we cancelled the purchase transactionMr*** was refunded $ 1500.00, which was a cash down payment on August 17, The remainder of his down payment of $was a
hold check for August 12, This check was ran through our check guarantee company for processing and we received funds on 08/14/It is company policy that we wait business days for the check to process and make sure the check is not returned for any reasonTen business days would be August 28, We would need proof that the check has cleared and paid on his account to refund the remaining $A copy of a check is not proof that the check cleared; it is proof the check was presentedThe check can become a stop payment, NSF paid or NSF returned through the bankThis is the process for most if not all companies that accept checks, although some companies enforce the business day waiting period.This purchasse transaction was with our dealership in Glendale; Sands Motor Company, not Sands Chevrolet in Surprise Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
As per the attached documents, *** ***'s deal is dated 09/21/The vehicle was funded on 09/21/2016, title work sent to MVD on 10/07/2016, payoff sent via Fedex 10/04/That is sixteen days that the entire deal was completedIt is company policy that any monies coming back to the
customer is held until we receive a clear title on their trade inIt does take some time for the lending institutions get process payment, release title and MVD to send the title to the dealershipMs*** was in the dealership yesterday and we did override the company policy and release all funds to herHopefully, this resolves all of Ms***'s concernsIf you should need additional information, please contact me at *** or *** . Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Mr*** Colorado has a faint noise coming from the engine compartment associated with the high pressure fuel pumpUpon intense diagnosis including the involvement of General Motors technical assistance the noise was deemed inherent to the operation of the vehicleMr*** vehicle was
compared to three other like new vehicles which all exhibited the same noiseWe recommended to Mr*** to seek a second opinion at another local Chevrolet dealer if he did not agree with our findingsWe as a Chevrolet dealership are not at liberty to modify the design or operation of any vehicle’s mechanical componentsThe noise Mr*** is experiencing is not associated with any mechanical failure nor has it deemed the vehicle to be unsafe to drivePlease feel free to contact me directly if you need any further information about this matter. Derek H***Service DirectorSands Chevrolet
Our service manager, *** ***, spoke with *** this after noon(6-6-15) at around 2pm, Mr*** advised her that our service department had an employee that recently parted ways and that it was possible that it was this employee as he couldn't see one
of our employee's that is currently staffed with us speaking to her in this mannerMr*** did express that we here at Sands Chevrolet prides ourselves on excellent customer service and that this is and or was an isolated incident*** said that she just wanted to express her concerns with management and she was frustrated that a conversation that had nothing to do with the advisor and her husband was brought up during the transaction between the service advisor and her husband. Mr*** asked *** if there was anything I could do to compensate her for the experience and she declined any compensation.Sincerely,*** ***Sands Chevrolet LLC.Office Manager
Our, General Manager, Chad H***, reached out to Ms*** to offer either to trade in the Traverse or we would purchase the vehicle out right at far market valueMrH*** was offered to assist Ms*** with Chevrolet Motor Division to try to get some assistance from themUnfortunately,
Ms*** had already traded the vehicle in to Peoria Kia. Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Below is an email sent to MrAnd Mrs*** by our Service Manager, Steve B***.-----Original Message----- From: ***@sandschevrolet.com [mailto:sb***@sandschevrolet.com] Sent: Wednesday, April 13, 6:AMTo: ***[email protected]: C*** V***
Subject: Wheel Warranty Issue Mr & Mrs ***, Good morning, my name is Steve B*** and I am the service manager at Sands Chevrolet of SurpriseI would like to assist you in getting the wheel repaired on your Z06, please contact me at your earliest convenience at ###-###-#### in order to make arrangements that best suit you Thank you. Steve B***Service ManagerSands Chevrolet of Surprise ###-###-####
We have been in contact with Mr*** and will resolve the situation when he returns from vacation Sicnerely, Jerry M***Sands Chevrolet, LLCDealer Operator/Owner
I apologize that it has been so difficult for Ms*** to get copies of her documentsNot sure who she had spoke with, but I have attached copies of her Buyer's Order, Vehicle Service Contract, Theft Protection Warranty, Gap Insurance Coverage, and Tire and Wheel Service Contract for the
Chevrolet Trax she purchased on 12/19/VIN ***If you should need futher assistance, please contact me directly at ###-###-#### or ***@sandschevrolet.com . Have a great day! Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
We apologize for the manner in which Mr*** feels he was treated while at our dealership and while going through his purchase transactionOur General Management staff has reached out to Mr*** to try to further resolve his concerns and issuesPlease understand, that it is the financing institution that has the final decision on the customer’s loan amount, term of the loan and the payment amountThe dealership tries to get the customer the best loan available based upon their credit history and approvals from lending institutionsWe have offered to assist Mr*** with discounted services and/or complimentary oil changesMr*** would just need to contact Denise Anderson to receive these discounts for future repairs and/or services Sincerely, Chad H***Sands Chevrolet, LLCGeneral Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** After they were notified buy the Revdex.com of the complaint, the business contacted me immediately to work out a resolution Steve was extremely helpful and professional and worked quickly to establish a day and time to address the outstanding issue I only wish the prior individuals were as responsive and helpful as Steve was The replacement "resolution" that was promised was delivered and am satisfied with the outcome I fully consider this complaint resolved.
Regards,
*** ***
Mr*** has received and cashed is remaining refund of $900.00 Attached you will find copies of both endorsed checks as they were paid through our accountThe check for $Mr*** picked up and cashed and/or deposited on 08/25/There is no further refund due to Mror Mrs***. Sincerely, Cherie V***Sands Motor CompanyOffice Manager
Our Sales Manager, Paul W*** has spoke with Ms*** regarding her complaintMs*** and MrW*** have come to the agreement of a standard $referralCheck # *** has been written for this referral and is to be mailed to Ms***'s address given with this complaint. This should resolve Ms***'s complaint at this time. Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Hi I did contact
Denise back twice and she checked her message and found out that I did call her backThey are going to replace the battery and look at other things to fix on the car thank you for your help because they would not listen when I talked to them directlyThank you *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr*** is not seeking any resolution from Sands, he’s simply attempting to create negative pressI have attempted to apologize and discuss this matter with him however he’s hung up on Steve Bullock and myselfNo resolution can be granted if the customer will not discuss the matter
with the management empowered to resolve his concern. Derek h***Sands Chevrolet- SurpriseService Director
It is unfortunate that Ms*** had to trade in her vehicle before Sands could help resolve her issues. Our General Manager, Chad H***, spoke with Ms*** the day after we received her complaintHe stated that they spoke about the email that he had sent to her but had not heard backMs*** then stated she had additional problems with her vehicle and had traded it in to Peoria KiaMrH*** offered her service for her new Kia at a discounted priceThe complaints concerning how many times the repairs needed to be done and the cost is with General Motors; as there were not any issues with the actual repairs made by SandsMs*** stated herself “we are very dissatisfied with Chevrolet and general motors as a whole “The issues lay with the frequency and cost of the repairs and as to Ms***’s concerns that the vehicle was a “lemon”Sands could assist her with contacts for General Motors and with starting the process to see if General Motors can help her with reimbursement, but the outcome of this process would be out of our control. Thank you for Choosing Sands! Cherie V***Sands Motor Company, Inc.Sands Chevrolet, LLC
Mr*** ***'s purchase and trade in file have been forwarded to our attorney for reviewAdditional time for response will be neededOur Attorney, Chris H***, will reply. Sincerely, Cherie V***Sands Chevrolet, LLCOffice Manager
Customer came in worked a deal on a used vehicles,customer stated that she was hungry and wanted to go get something to eat before she consumated the car dealCustomer went to lunch, about hours later the sales professional called the customer and stated that she was in the middle of
*Sands Chevrolet, LLCSales Manager
purchasing a vehicles at Sands Kia and she could not talk at that timeI received a call after business hours around 8:30pm from a dealership employee stating that a customer wanted a refund,from earlier in the day I instructed her that we would have to wait until the next morning so a Manager was able to verify the refund of moneyFirst thing the next morning we refunded all moneys, Sands Chevrolet could not be responsible for any bounced check fees. Sincerely, Howard F