The Garbage Man

We sent this client her refund SHe should have it by now

We did not receive a payment in March of 2018, from this customer We have issued a refund to this client I notified our bank and see that this check has not cleared We will stop payment on the first check and reissue a new check to them right away

In looking at this account He lived on a street that was closed for construction for a few weeks When a construction employee will not let my drivers drive down the street, there is nothing that we can do His most recent quarter for service was 7/6/to 10/5/that he paid for He was also late in paying for the quarter before that, but our accounting waved the $late fee for him I have made the request to cancel his service effective immediately based on his comments in the complaint I am willing to give him a refund for the weeks he claims we missed him, but that is all He got service for the other weeks and picked up the trash that had built up on the weeks we were unable to pick him up I will issue a check for this today and mail it to him His total for the quarter was $because he got a senior discount A quarter is weeks So his refund is $and that is what I'm sending out today

The refund check number is It was sent outI am not the mailmanDid not send it certifiedI will need to see if check has cleared

Initial Business Response / [redacted] (1000, 6, 2015/10/15) */ I personally picked up this client on Tuesday 10/13/at 2:20pmHe did not get another providerThe weeks he was missed his trash was not out when my driver came thru on his routeHis trash has been picked up and he paid to the end of his billing cycle which was this weekHe account is closed becaused he said he was movingNo refund is due because he was picked up through his paid quarter of service Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

In her complaint, she stated that we were there on a Saturday, Nov This is impossible since ALL my staff was working at a special pickup in [redacted] all day and no where else So with this information, we did not break her can and no employee of mine told her we would give her a new one She needs to find out who did this and have them replace it, but not my company since we were not at fault in this matter My response to her early was a mistake of a different client, in [redacted] I still will get her a can at my cost, but she will need to pay for it

Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ We picked up this customer every time but the last weeksThe problem is this man has a gallon can that can not be picked up by our trucksIt has no bar or handle to grip for our hydrallicsThis causes the driver to pick up his entire can by handAccording to our worker's comp policy, the employee is only supposed to pick up lbs or lessThis customer at first was bagging every thing and the driver was able to collect all the bags without having to manually pickup the canIn the last weeks this customer decided to bag only some of his trash and throw the rest away looseWe explained that to this customer, but he didn't care and wanted my employee to man up and pickup the canThis was not going to happen and we terminated this customerHe will be getting a refund for the last weeks and to the end of his quarterWe picked up his trash the whole time before thisHim demanding a full refund from the time his was with us, shows the unreasonalbe requests he makesThe refund check will be sent out the week of [redacted] His refund will be for the whole current quarter totaling [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is false Garbage pickup was missed FAR more than twiceI had to call, and the garbage was picked up without a return call as asked on the voicemail I have been putting out a gallon container SINCE DAY ONE of pick up with this companyNot once was I told it was too large for this companySome weeks had more garbage, but that container was ALWAYS out At NO POINT did I disregard the safety of the company's employeeI questioned his not wanting to dump cat waste from the garbage can that was half fullBut I didn't even get the chance to, see belowside note, at no point did I ever use the phrase 'man up' or similarThis statement leads me to believe this business goes out of it's way to try and discredit customers it 'terminates' Not all garbage in the container was loose I was advised when I signed up that The Garbage Man would pick up ANYTHING I put out for my pickup dayI told the woman then that I had a large garbage can, she exclaimed, 'No Problem!!" This loose versus not loose was not explained to me until the last call with the owner/manager, so much as it was TOLD to me and within seconds I was also told that I was being terminated as a customerI was NOT given the option to just bag my items or even really respond The business can claim unreasonable requests all they want, but the truth is that this company has taken money, not returned calls and properly addressed me as a customerRather than try to come to a reasonable solution to the problem, the owner terminated business without any options and hung upThey missed two weeks of pickup and then choose to lie about conversations to make their Revdex.com complaint sound like they're the victimsIn their words, 'not going to happen' I still want a FULL refund of my money for the time and effort I've had to spend as a paying customer just to get my trash picked upIt's sad to see a business in such denial about their practices, but at least a full refund would allow them to save some face Final Business Response / [redacted] (4000, 26, 2015/10/17) */ Refund was sent to this person alreadyCheck [redacted] Final Consumer Response / [redacted] (4200, 28, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Refund check was finally issued on 10/when I was told it was going out on 9/I had to call again and leave a message on 10/before the check was cut apparentlyI didn't get a call back to that message as usual While the owner refused the refund for all my time and energy, he didn't even bother to give me the refund he promised on time [redacted] promised a refund of the entire quarter for which I received no service, and for the three weeks worth of problems [redacted] only sent a check for the upcoming months of non-service, he didn't even bother to refund me for the missed pickups I do not accept ***'s closing of this case as isI cashed the check not as an admittance that this issue is closed and I am in any way pleased, but rather because I needed the money to have someone who ACTUALLY comes to pick up my garbage

I have requested a refund from this business and according to the owner's response he said he would do just that.Instead I have received a bill.Please see attached I am now worried because they do have my card number, as this is how I made the original payment I just want a refund and do not want to be billed anymore from this company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2015/11/04) */ Refund has been processed and is on it way to the customer

This customer was picked up yesterday This customer was trying to throw out concrete and railroad tyes We don't take that We also don't take construction material for free there is an additional charge for that He did not pay anything additional and that is why he was not picked up on Tuesday I personally came back on Wednesday and got his trash He did try to hide the concrete in a trash can full of branches Also all branches are to be tied up in bundles and less than ft in the future and not stuffed in a can

We sent the check out last Friday THey should have it by now Also, they were requesting $and we sent over $back to them Just FYI

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11417624, and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because:Our street was not closed. Other vendors, trash service companies, *** *** *** were able to make their deliveries. He is only using that as an excuse not to provide his service. He also did not pick up trash that had built up as per his response. We took our trash to a friends house and disposed of it that way when he failed to provide his service. I will await his refund to arrive and then will be happy to close my complaint against him. I have read where others have closed their complaint only to find out he didn't follow through with the refund. There are numerous complaints against this business for the same scenario....taking our money and then not providing service and they can be seen on *** as well
Sincerely,
*** ***

This refund was sent to this former customer

Initial Business Response /* *** ** *** */
We just got the call on Friday last weekWe will be processing this complaint and sending this gentleman a refund for his amount of non-serviceHis year started on 10/31/and ended on 5/15/None pickup went for weeksWe will
credit him for the month of MayWith that in mind, he had months of service on a year preparedHe will receive a refund for months
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very, very disappointed in this individuals wiliness to take care of the responsibility of paying what he knows that he should refund ! This individual is not being up front and honest in even his dealings with the Revdex.com, they are trying to base the refund on the fact that I called on May 15,and cancelled my service with themAs I believe I explained in my initial complaint, this company failed to pick the trash up for weeks ! I had explained to *** that I had just gotten home from an extended trip (about six weeks) and my wife (very frustrated) explained to me that she had been trying to get *** to pick up the trash for four weeksI returned home on XX-XX-XXXX and immediately tried to get *** to pick up the trashSo the credit back to us should really be for months NOT 6, as the trash was not picked up for not only all of May but also all of AprilThe refund needs to be based on the actual performance of service not a phone callNote: We have given *** at least or six other opportunities to get his trash pick up on schedule and rightWe have had other months that the trash was not picked up and when calling about this we where given a plethora of excuses (which I will not take the time to list) and told that we would be credited for those weeks trash was not picked upWe where NEVER CREDITED ANYTHING !!! We chose to over look this and not get into a confrontation rather just try and get our service going with *** to try and maintain a good business relationshipI cannot except ***'s explanation or his trying once again to SHORT us on the amount he owes usI find it appalling that this business would not just do the right thing and for once fulfill and honest customers requestThank YouREALLY ***! YOU SHORTED ME ON TRASH PICK UP SEVERAL TIMES DURING THE LIFE OF OUR BUSINESS RELATIONSHIP And NOW YOU WAHT TO CONTINUE THIS PRACTICE AND SHORT ME A MESSELEY DOLLAR,REALLY !!!!!! YOU don't need to share this last little blurb with ***, but that is really how I feel about this mans handling of this matter in a nut shell
Final Business Response /* *** *** *** */
We have sent this customer a refund in the amount of $This is for service from 10/31/XXXX - XX/01/months of service and months of a refund
Final Consumer Response /* *** *** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes we are satisfied with the resolution and thank the Revdex.com for their help in helping The Garbage Man business to see the need to preform to the correct standardThank You

We have resent this person's refund check She should be getting it by the 1st of February

Initial Business Response /* (1000, 8, 2015/06/26) */
Check sent out today for the refund
Complaint Response Date bumped because: Holiday

I just sent a refund check to this person for $ The cost for weeks of service was $and she stated she had weeks of service The cost is $per week This will finish the business with this client

Initial Business Response /* (1000, 6, 2015/12/22) */
Nobody was promised a full refundRefunds are being processed and will go out at the end of the monthService was provide through 11/and then stoppedRefunds will be prorated from that date