The Garbage Man

We have sent a check Check #*** to this customer for $ That will close this account

Sorry for the billing They are processed ahead and it was missed that they had cancelled We processed the check and mailed out on Saturday, July 8th

Complaint:
I am rejecting this response because: it is the exact same response the Revdex.com
sent to me from The Garbage Man-Parker on January 7, which I rejected.Please see the information I provided to the Revdex.com on January which included my 12/3/2015 phone conversation with The Garbage Man-ParkerI also included the follow up e-mail I sent to Bob at The Garbage Man Parker on 12/4/summarizing the phone conversation where I stated I was discontinuing my service with the company immediately due to the company's breach of contract.I find it insulting that the business submitted the exact same response a second timeNo effort has been made on the part of the business to resolve this issue
Sincerely,
*** ***

She kept getting missed by our driver I have sent her a full refund in the mail. Tell us why here

I sent the refund It was for $not the $that the client requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming that I do in fact receive the refund
Sincerely,
*** ***

I sent this customer a refund check over a week ago Everything should be settled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11305111, and find that this resolution is satisfactory to meWhen I
called the this business they told me the same thing (they will mail out a payment) but I never received the paymentI will reserve my response until I have received the funds.
Sincerely,
*** ***

12/2/ID ***I am responding to a complaint that you received in regards to my trash business A customer of mine, *** ***, complained that I stopped his service He told me that his wife sent out payment from him in June of The check covered his invoice for Feb
- April In September I sent him an invoice for May- OctoberHe didn't dispute the invoice and allowed me to take his trash until November 4th On November 4th, I left his trash in the can at the end of his driveway When he contacted me on November 5th, I told him he owed me for months and service would resume when payment was received By the next Wednesday, my regular day of pick up, I hadn't received any payment, so I still left the trash By the time I got home, he had already left a rude message cancelling his service I did receive a check the following day but his wife sent me an email stating, she placed a stop payment on the check and they were keeping their bins because the previous company gave them to them.As a small business owner I sometimes have to cut my losses and move on I can't afford to take the trash for free and my basically run on trust I don;t hold anyone to contracts or agreements I have been picking up for almost years now and I have never charged a service charge or late fee I am willing to work with anyone if there is a discrepancy with a bill, but this customer didn't explain himself or question my records.Thank you, Frank L* ***Owner OperatorThe Garbage Man

We got this client picked up and are continuing to pick him up every week.  There was a mix up in the address the 1st week of service.  All we did was delay his start date one week for the miss.

Revdex.com:
I have received a call from the owner of the business who admitted his crew broke my trash can. The following Friday I had a used set of wheels sitting on my driveway.  I called and left a message for [redacted] that he replaced my wheels and I wished to drop my complaint.  That obviously never happened, please drop this complaint as he replaced my wheels that his crew broke.  ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (a refund for the quarter we just paid for) is satisfactory to us.
We spoke to [redacted] construction crew on our street today and they informed us that they have NOT denied access to any trash trucks, nor will they, during this water main project.  They stated they are sensitive to the needs of the residents of the neighborhood.  They have allowed all other trash companies access to our street, as well as [redacted] vehicles --- and pest control and lawn mowing services.  For The Garbage Man to state they were denied access (on a day when [redacted] wasn't even working on our street) is ridiculous.   We will accept the refund for the quarter we just paid for and will happily take our business elsewhere; and expect it to be promptly credited to our credit card most recently charged.  It probably would never have to come to this, had The Garbage Man had someone capable of resolving this issue answer the phone OR return voicemail messages.  We always try to support local businesses---but after all of the years we have been loyal customers, it's ridiculous to be treated the way we were by this company.  
Sincerely,
[redacted]

In looking at this account.  He lived on a street that was closed for construction for a few weeks.  When a construction employee will not let my drivers drive down the street, there is nothing that we can do.  His most recent quarter for service was 7/6/2017 to 10/5/2017 that he paid...

for.  He was also late in paying for the quarter before that, but our accounting waved the $20 late fee for him.  I have made the request to cancel his service effective immediately based on his comments in the complaint.  I am willing to give him a refund for the 5 weeks he claims we missed him, but that is all.  He got service for the other weeks and picked up the trash that had built up on the weeks we were unable to pick him up.  I will issue a check for this today and mail it to him.  His total for the quarter was $55.08 because he got a senior discount.  A quarter is 13 weeks.  So his refund is $21.18 and that is what I'm sending out today.

I have requested a refund from this business and according to the owner's response he said he would do just that.Instead I have received a bill.Please see attached.  I am now worried...

because they do have my card number, as this is how I made the original payment.  I just want a refund and do not want to be billed anymore from this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Business recerbly sent a check. Thank you. 
Sincerely,
[redacted]

In her complaint, she stated that we were there on a Saturday, Nov 11.  This is impossible since ALL my staff was working at a special pickup in [redacted] all day and no where else.  So with this information, we did not break her can and no employee of mine told her we would give her a new...

one.  She needs to find out who did this and have them replace it, but not my company since we were not at fault in this matter.  My response to her early was a mistake of a different client, in [redacted].  I still will get her a can at my cost, but she will need to pay for it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will send out the refund to this customer today.  We are very sorry for the oversight in this case.

This customer requested to cancel service on 12/3/15 at the end of the quarter, which was 12/26. We have picked up all her trash up to 12/31. Her service has been cancelled per her request.

We sent the check out last Friday.  THey should have it by now.  Also, they were requesting $55 and we sent over $70 back to them.  Just FYI