The International Women's Leadership Association

Revdex.com:At this time, my complaint, ID [redacted] regarding The International Women's Leadership Association has been ResolvedMy credit card company refunded my money after my written complaint was receivedI have not heard from the IWLA.Sincerely, [redacted] ***

Type Phone Number Name Date / Time Recording Action Result Length [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In response to the complaint of [redacted] ***, I respectfully respond, as follows What I am setting out to do is to create the actual timeline, state was is fact and refute the many allegations made my [redacted] *** I will address [redacted] ***’a claims in the order she stated them Above is the phone record of all calls made to [redacted] *** She stated that she ignored many calls: please note there were only two completed phone calls to her 8/ [redacted] and On 914, I phone her back during the appropriate hours It was during this conversation that I told her I had come to learn that she had called us and therefore the call I hoped to review was not recorded It was during this conversation that she asked (and I quote ), “What don’t you (***) understand about disabled persons?” I responded that I am keenly aware (based on personal experienes)! I receive a series of redundant e-mails from her By this time, we had already deleted her profile, as she requested The refund she requested is not due to her and she acknowledged so in one of her e-mails [redacted] goes on to state she received nothing form us We confirmed via Constant Contact that we had sent her e-mails (information, invitations, announcements, magazine) within the first month alone! As her complaint states, she uses something called [redacted] out of Frankfurt .not at all familiar with this service! She references a copyrighted picture During the conversation with her [redacted] , as in all of our calls, we ask for a picture and offer to use a picture currently on line NOW, I must address what [redacted] implies to be a misrepresentation of who I am I am [redacted] I have always used my maiden name in business and go by [redacted] My business e-mail address is [redacted] I spend some time traveling an attending meetings outside the office During those times, my e-mails are forwarded to my personal e-mail address, which is [redacted] In the interest of time and out of respect for people who need my attention, I often respond from that e-mail address I am one among millions who do this! To jump to an implication of impropriety is not only false, but hurtful TheIWLA works tirelessly to provide meaningful services to women from around the world [redacted] clearly saw value in those services on August **, at which time she elected to beocme a member and provided payment TheIWLA provided all of those services and remained positioned to continue to do so until such time as [redacted] requested to be removed We honored that request That does not negate the services provided to create her membership, publish her profile, and open the line of communication that created e-mails within one month Costs were incurred on her behalf – and with her authorization - to initiate and provide those services Professionals were paid to be part of that process She was long past her right to request a refund I would very much like to send you the recorded conversations; I believe that would shed a bright light on this matter The time taken to address this response is highly disproportionate to her payment of $214.95, for which no profit is realized, but it was necessary to take the time I will not be bullied by threats or demands, nor will I dishonor all that TheIWLA represents to women by taking the easy way out I am sorry [redacted] chose to delete her files with us, but I honor her right to do so I send her good wishes and want her to know TheIWLA is here for her, should be chose to reactivate Further, TheIWLA would like to make a donation to a recognized charity of [redacted] ***’s choice that provides services to disabled persons in the amount of $ Respectfully, [redacted] [redacted]

Thank you for the opportunity to respond to this matter once againMy intention was to make it clear there was no refund due at this time The first contact we had from [redacted] was via e-mail on May **, - that is TEN MONTHS after she agreed to the terms of her programOur expenses to service her account continue and she has not acknowledged that she entered in to a payment plan (now fulfilled) for her program IN a sign of good-faith, I will authorize the refund of two of the ten months charges ($x = $29.90) to settle this matterBe further advised that [redacted] continue to have all the benefits and privileges of membership Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] from my conversation with " woman to whom my file had been assigned." I was sure the organization had a local affiliationAs soon as I received the document package in the mail, I realized my mistake and asked to cancel my membershipAlso, at the moment of that conversation, I was charged $That does not sound right – one-time charge of $and monthly payments laterWas I charged twice? " [redacted] " ***: here is a piece of email from them (I have only called until that day): Mon 12:PM/ [redacted] “[redacted] ” I expected they stop charging me as there was no further repliesHowever, the next month another charge came, so I called again and after the next phone conversation, I received another one: Mon 10:AM/ [redacted] “ [redacted] ” As instructed, I sent the cancellation request by email: Mon 11:PM/ to [redacted] “ I do request that the International Women’s Leadership Association: 1) Cancels my membership, account no [redacted] 2) Return the money paid since the beginning of my membership, as should be done after my first callIf I do not receive the confirmation of cancellation with business days, I will contact Revdex.com and FTC.” I did not get any responses by email, but still was charged next monthMon 4:PM / [redacted] “ [redacted] [redacted] ” I do not have a record of my phones call, but email from (above), shows that conversations happened before May **, Besides, I asked for full cancellation, very clearlyI am not even aware of “administrative fees” benefits: I found all their emails in my junk email box, filtered by Microsoft spam filterI attach the exampleI have not used ANY of these “benefits” and do not need them, as I stated so many times I clearly stated that I do not wish to be a member and I do not use these “privileges”I made the cancellation request several times by phone and emails I had to go through the inconvenience of changing my credit card accountPlease help me to return my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their answer is disingenuous at bestThe emails originated from their domain and are hardly the spontaneous actions by rogue employeesThis organization is a known spammer and has not made any serious attempts to reform their practicesI want a positive guarantee that they will not email me, and that they will take concrete steps to reform their spammingOnly time will tell whether or not they have performed appropriatelyFurthermore, appending self-promotional verbiage is hardly appropriateIt was sent purely for the purposes of getting their message out to anyone who might read the complaintI want Revdex.com to strike that portion of their response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for the opportunity to share this information: Prior to contacting you, [redacted] initiated a dispute with her credit card company We presented the facts and the timeline and the bank upheld our position Our response to them is herein added: April **, Merchant Services SEQUENCE NUMBER: [redacted] Dear Merchant Services Representative, Joyce G [redacted] became a member of The International Women’s Leadership Association (TheIWLA), on March **, Since that time, there has been no contact from [redacted] and therefore no request for credit In direct response to your points : #We have neither received nor accepted returned merchandise from [redacted] : there is actually no merchandise to return! #: There was no contact from [redacted] on March **, #3: During the recorded phone conversation between [redacted] and her Account Advisor she was properly advised of our cancellation policy; it was also stated in writing in her Welcome Package#9: There was no mention of anything being sent to [redacted] on an overnight priority basis Her Welcome Package left our office on March **, – the very next day! Please refer to EXHIBIT A: this is the result of an e-mail search through our system using [redacted] e-mail address As you can see, there are no matches Please refer to EXHIBIT B: this is the result of a search through our phone system You can clearly see, we have made three calls to [redacted] ; there are no inbound calls from her Please see the notations; there was one conversation: March **, at which time [redacted] chose her membership Again, [redacted] did not purchase merchandise; there is nothing to return as she alleges to have done [redacted] transacted for participation in TheIWLA and continues to have all benefits and privileges of membership available to her [redacted] profile has been published on our site at [redacted] since March **, [redacted] has ongoing editorial privileges along with on-demand access to our Concierge Services and Resource Center [redacted] has been introduced through our social media platform, followed by almost 30,other women and her name will be published in the next edition of Inspirational Woman Magazine [redacted] has been contacted by TheIWLA with opportunities for participation in Tele-classes which are part of her benefits: Please see EXHIBIT C : Constant Contact report showing what we have already mailed her: this is an ongoing process So, you can see, there is no ‘merchandise’ to return [redacted] has her username and password giving her full access to all that she chose to participate in In the creation of her program, we have incurred expenses – on her behalf – and with her authorization These expenses are covered by her membership fee Further, she is well beyond her right to request a credit as this timeWe are pleased to have [redacted] as a member and we look forward to continuing to service her account; she is not entitled to a credit at this time, nor was one ever requested Thank you for the opportunity to provide this information and documentation

Thank you for the opportunity to address this matter once againAs [redacted] states, she and I did have a phone conversation during which she offered to forward the e-amils she refers to; I thank her for oding soThere is a difference between stating to someone (as I did to [redacted] ) that I had not received her e-mails and her admission to an inference that equates to calling her a liar Our conversation was recorded and is available for reviewThat stated, during our conversation, [redacted] acknowledged that she had been advised by her credit card company/bank that she had lost her dispute (I had responded to it on April 20, 206.) All of her e-mail were subsequent to that dateShould the Revdex.com require the details of her claims, I shall provide them thugh I chose not to do so at this time, nor in this placeTheIWLA strives tirelessly to provide valuable resources and services to those, like [redacted] , who choose to participate We have - and continue - to do soThese services have done so much for so many individuals as well as to the community, both on local and global basis The energy that we expend is gladly given toward that end and much preferredThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]IT is impossible for me to attach files of the daily calls to a tracfone I would like a refund I am concerned that the use of my picture from from my personal website was used by this group without my knowledge The fact of the matter being, I would not have known that this group had even It is up to the Revdex.com to decide the ethics of the group's behaviour In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I made several requests to cancel my membership and stop charging my cardshowever, they kept doing charging me for over half a yearI want my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for the opportunity to respond to this complaint. I will address [redacted] ***'s statements in the order in which she has made them; I believe the details are important as they represent facts and what is true. [redacted] received a call form The International Women's... Leadership Association on March *** 2014; not on March **. The call was in repsonse to her registration which we processed on March **, 2014; [redacted] provided her contact informaiton, which we did not have prior to receiving her registration. [redacted] states that she entered her file on April **; she actually entered her file on April **, 2014, as recorded in the 'usage' section of her file. I do not know why she was not able to find her name and then she was. A typo would make a diference, but by her own admission she successfully accessed her file. We are not in control of the search engines, not the filters on anyone's computer. Next, [redacted] addresses her "bio", which is actually the start of her profile. It was clearly entered as the result of an approximate 11 minute inteview with her Account Advisor. Ths is what she refers to as the lengthy conversation. (The entire conversaiton began 12:43 PM and lasted just under 34 minutes. During that time, [redacted] was properly advised that she has complete editorial privilege - all members do - and that she can make addiitons, deletions, edits, etc so as to keep her profile relevant. [redacted] expresses an opinion that our site is smoke and mirrors, an allegation I take great exception to. Please be advised that I reviewed [redacted] conversation (she was properly advised that the conversaiton was recorded: I would be happy to send it to you.) All representations are true ad accurate and having spent only minutes on the site, [redacted] can, in no way, have accessed all the benefits and privileges of membership; that's simply not posible. New opportuities are delivered to our members regularly; again, this was explained in her original conversation. She expresses another opinion that our site is cumberosme. I respect her right to that opinion; somethng never expressed by the thousands of others who have visited it and engage on it. Upon receiving an e-mail requesting a refund, I perosnally phoned [redacted] within 11 minutes. Her e-mail referred to our site as "what I purchased" Her brick and mortar reference is, perhaps a misunderstatdning of my referring to a site (any site)as brick and mortar., you do not purchase the site! The site is completely functional, despite [redacted] ***'s calling it dysfunctional! Again, she clearly acknolwedges her abillity to view her file and change her password. TheIWLA is proud of the work we do day in and day out in providing women from around the world the resources they need to move forward, personally and professionally. This is not a mere 'representation' as [redacted] describes it; it is fact. Most disturbing in the call I shared with [redacted] was her reference to knowing how to take care of this. She said she had just begun and that what she had sent to me was nothing and that more was coming. Indeed, it has. As the [redacted] of TheIWLA I stand behind all we represent. I do not cave to threats of action. In fact, I supported [redacted] ***'s consumer rights and also told her TheiWLA has rights, as well. I find it disrepectful to all parties that an easy to file complaint with the BBB, with the express intent to disparage another party, is delivered to my e-mail within minutes with no outreach to the other party's position prior to being a documented complaint. I am more than happy to provide the recoded conversations which clearly address the tone nd the purpose of this complaint. Where nay I sned them? Lastly, the information I perosnally provided to the BBB to properly represent who we are was never added to our file On that matter, I spoke with a [redacted] ***. Again, thank you for the opportunoty to shed proper light on this situation

Our financial records and payroll records are not open to public viewing I feel [redacted] is set on winning, whereas, a compromise has already been made in her favor As if am required to continue to address this matter, TheIWLA continues to be at more of a deficit than before

Our sincere apology, [redacted] *** While we cannot verify from whom the e-mail was received, we will do everything on our end to make sure we do not contact youAdditionally, I would like to share some information about TheIWLA to give you a sense of the positive impact we have on the lives of many...thank you for takng the time to read it Kind regardsThanks to the influence of TheIWLA, the proposal for a television docu-series about women launching businesses moved from concept to pre-production and funding! It’s actually being shopped through networks as we speak! Right through our very own members, we have shed necessary light on the conditions of women in such places as Napal we raised funds to give women greater social status by teaching gifting from the bottom – which we learned from a member! That’s GREAT networking! We were the first to sign a petition granting rights to Grandparents to protect Grandchildren in harms – which we hope will become law! Because of TheIWLA, meetings were made possible between industry-leaders and members with the potential for joint ventures going forward! We published our first book in our “HERspectives” series; a collection of compiled stories shared among our members to motivate and inspire other women – we will be creating best-selling authors! TheIWLA was first to reach-out to other organizations in an unprecedented campaign to create collaborative partnerships so more women could benefit in more waysWe believe in collaboration over competition: this was a true breakthrough! We have published many members in Inspirational Woman Magazine, then TheIWLA bought it and has created an even more meaningful publication read by people around the world By the way, a member of TheIWLA is always on the cover an many other members are featured in articles! We continue to connect women to the resources they require to meet their day-to-day needs while making it possible to expand long-term goals These connections can be game-changers and not likely made without the support of TheIWLA! We have coached and mentored countless women in need of information and support to take their next – or first – step in developing their businesses, creating their brand, and expanding their reach! Our Executive Director has represented TheIWLA on many stages, on radio and TV – she is known for her motivational speaking – AND she makes herself available to our members! TheIWLA has even been represented at women’s forums at The United Nations!

Thank you for the opportunity to respond to this matter; I respectfully reply, as follows: [redacted] states she became a member of TheIWLA at a local event in Wilmington, NC; we have never had an event in that local In fact, [redacted] became a member after having registered and providing her contact information She was contacted by the woman to whom her file had been assigned At that time and during a recorded telephone conversation, [redacted] chose to become a member and did so with a payment plan option; thus the ten monthly paymentsf $- which were completed in May, This all took place on July *, - which is after the dates she claims the problem occurred and after she claims to have spoken to us to cancelAs our name clearly states, we are an international organization, not a local oneA thorough search of our e-mail system indicates she never contacted us by e-mail, which she would have been instructed to do had she spoken with someone at the Concierge - which is the number she represents she calledA thorough search of our phone records (both inbound and outbound to ***'s number) indicates a call with a duration of 12;came in on May **, That is when she spoke with Tara S [redacted] , as she stated, and at that tine, [redacted] canceled ***'s annual administrative fee of $59; her monthly payments had been paid in full, and [redacted] kept ***'s program as is [redacted] further states that she did not receive any benefits She has been published on our site ( [redacted] ) since July *, 2015, was given a username and password to access other members as well as The Resource Center and has received more than notifications from us for tele-classes, webinars and assorted opportunities for her to participate in All of these benefits and privileges of membership remain hers and I invite her to contact me directly if I can assist her in implementing themWe look forward to continuing to service ***'s membership and stand ready to do so Thank you

I am sorry that *** *** chose not to accept the partial credit of $ This was a good-faith offer made in a attempt to reach a fair ocmpromise
*** ***, I ask you to recall that you did accept membership into TheiWLA Recall that you were told "...that because everytrhing is created for you and about you, all memberhsips are final." Re-read, if you would be so kind, the paid statement included in your Welcome Package; it states, again, that all memberships are final (Because they are customized)
Most importantly, perhaps, please respect the work that has done into creating your program and your pathways to connect to our informaiton, the opportunities,
teleclasses, webinars, etc
Services provided have come at a cost to TheiWLA and profesisonals involved in the fulfillment of those services must be paid Had you not chosen to be a member, none of those costs would have been incurred They were, however, incurred, at your request and with your authorization
For the record, as it was I with whom you spoke, you imply that a speciific position was taken and you misrepresent the use of certian wording in your reply When you threatened to pursue a complaint with the Revdex.com, I acknolwedged your rights as a consumer; I, too, am a consumer Businesses also have rights and, as such, I am addressing your position for at least a third time, perhaps more; that is also my responsibility as a business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I only hung up because Beth became escalated after I mentioned the one star rating the IWLA has on *** and after multiple times Beth stated that there was no refund option availableHad she approached the matter in a more understanding way we would not be at this point todayI will stand firm and request that this correspondence end and a refund be processed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have called and sent email *** & ***, *** advised me that no one has told her about my cancellation and she would address it asapI have not seen or heard from anyone concerning this matterNo one has emailed or called me*** contacted me on May *, letting me know that she was not awared of my cancellation but would work on it asap and asked me to include her with beth emailNo one has contacted me after thisAll I want is my money back please take care of this I have been trying to contact since the next day and all I get is a voicemail, I leave all my information and no one returns call*** was the only one and since I want cancellation she has not returned call or emailDo the right thing and give me back my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for th eopportunity to repsond to this matter
*** *** *** ***l became a member of The Intneraitonal Women's Leadership Associaiotn on April *,
That was her/our first contact
There was no phone conversaiton with her on April **, 2014, as she
claims
We corresponded with her on April **, via e-mail when her Welcome Package was returned to us
She responded via e-mail; on April **, and we ocnfirmed her address in the United Arab Emerites
The confirmed address is to where both her Welcome Padckage and her Plaque (which is a gift) were sent
As we have not received them back, we assume they have been properly delivered
Now, let me take a step back...*** *** was not contacted to be awareded a plaque
The program she chose happens to include as plaque - as a gift
Her name WILL be listed in an upcoming edition our magazine, as she reprepsents
She was never told she would be featured in it, as if in an article
*** ***'s memberhsip is for life and to declare "nothing" within a few week's time is not at all in line with
what her memberhsip will afford her for a lifeitme
As her address is in the uNited Arab Emerites, it seems somewhat logicla thatdleivery of her packages may take
a bit longer than what we might call the norm
However, she misrepresents the fact as to the dates and circumstances
*** *** is published on our site, has and will continue to receive all of the benefits an privileges of membership
with TheIWLA and to jump to an unfounded complaint is to do harm to our organization's reputation - and for no
substantiated reason
I have never had a conversaiton with *** ***, which is our protocol, for anyone unhappy with any aspect
of their program and/or our services
Thank you for the oppottunoity to adrress this issue and stae the facts

Our financial records and payroll records are not open to public viewing
I feel *** *** is set on winning, whereas, a compromise has already been made
in her favor
As if am required to continue to address this matter, TheIWLA continues to be at more
of a deficit than before

I have just shared two (2) conversations with *** *** became a member of The International Women's Leadership Association (TheIWLA) on December **, 2015; more than months ago Only when *** was contacted by an Account Advisor to follow-up, did *** state that she did not
receive her Welcome Package but that she was given access to the site using her e-mail address, which recognized her as a member So, we are happy to know that *** has not been denied any benefits and privileges of membership.*** stated that she did not wish to participate That is her choice That does not, however, change the facts that work has been done on her behalf and with her authorization to create her program Many hands have participated in creating ***'s membership and these people are paid with ***'s membership fee
*** was advised she and I were on a recorded call, which I am happy to make available to you *** politely asked if her fee could be refunded When I explained the situation, she appreciated it and said she did not wish to waste her time, nor mine *** was reminded of the value of having on-demand access to The Resource Center and I encourage her to use it*** is considered a member in good standing and we will continue to service her accountThank you for he opportunity to share this information*** ***n for IWLA, INC

Revdex.com:At this time, my complaint, ID *** regarding The International Women's Leadership Association has been
ResolvedMy credit card company refunded my money after my written complaint was receivedI have not heard
from the IWLA.Sincerely,*** ***