The International Women's Leadership Association

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was no written contract with her and I don't want her serviceI have that right and I want my money backIf I am not willing to work with her and I don't want her service when I "felt" she was calling me a liar because she didn't receive any of my emails then why should I pay for a service that I dont want to participate and she hasn't done anything for me? All I am asking for is my money back- a contract is not in place and they have done no work for meI have the right to cancel this and she is refusing to give me back my money when nothing has been doneI didn't sign a contract and I have the right to get out if I want to?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for the opportunity to respond to this complaint
I will address *** ***'s statements in the order in which she has made them; I believe the details are important as they represent facts and what is true
*** received a call form The International Women's
Leadership Association on March *** 2014; not on March **
The call was in repsonse to her registration which we processed on March **, 2014;
*** *** provided her contact informaiton, which we did not have prior to receiving her registration
*** *** states that she entered her file on April **; she actually entered her file on April **, 2014, as recorded in the 'usage' section of her file
I do not know why she was not able to find her name and then she was A typo would make a diference, but by her own admission she successfully accessed her file
We are not in control of the search engines, not the filters on anyone's computer
Next, *** *** addresses her "bio", which is actually the start of her profile It was clearly entered as the result of an approximate minute inteview with her Account Advisor Ths is what she refers to as the lengthy conversation (The entire conversaiton began 12:PM and lasted just under minutes
During that time, *** *** was properly advised that she has complete editorial privilege - all members do - and that she can make addiitons, deletions, edits, etc so as to keep her profile relevant
*** *** expresses an opinion that our site is smoke and mirrors, an allegation I take great exception to
Please be advised that I reviewed *** *** conversation (she was properly advised that the conversaiton was recorded: I would be happy to send it to you.) All representations are true ad accurate and having spent only minutes on the site, *** *** can, in no way, have accessed all the benefits and privileges of membership; that's simply not posible New opportuities are delivered to our members regularly; again, this was explained in her original conversation
She expresses another opinion that our site is cumberosme I respect her right to that opinion; somethng never expressed by the thousands of others who have visited it and engage on it
Upon receiving an e-mail requesting a refund, I perosnally phoned *** *** within minutes
Her e-mail referred to our site as "what I purchased" Her brick and mortar reference is, perhaps a misunderstatdning of my referring to a site (any site)as brick and mortar., you do not purchase the site!
The site is completely functional, despite *** ***'s calling it dysfunctional! Again, she clearly acknolwedges her abillity to view her file and change her password.
TheIWLA is proud of the work we do day in and day out in providing women from around the world the resources they need to move forward, personally and professionally This is not a mere 'representation' as *** *** describes it; it is fact
Most disturbing in the call I shared with *** *** was her reference to knowing how to take care of thisShe said she had just begun and that what she had sent to me was nothing and that more was coming Indeed, it has
As the *** *** of TheIWLA I stand behind all we represent I do not cave to threats of action In fact, I supported *** ***'s consumer rights and also told her TheiWLA has rights, as well I find it disrepectful to all parties that an easy to file complaint with the Revdex.com, with the express intent to disparage another party, is delivered to my e-mail within minutes with no outreach to the other party's position prior to being a documented complaint
I am more than happy to provide the recoded conversations which clearly address the tone nd the purpose of this complaint Where nay I sned them?
Lastly, the information I perosnally provided to the Revdex.com to properly represent who we are was never added to our file On that matter, I spoke with a *** ***
Again, thank you for the opportunoty to shed proper light on this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I made several requests to cancel my membership and stop charging my cardshowever, they kept doing charging me for over half a yearI want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To *** ***: thank you for your expressed interest in The
Internaitional Women's leadership Association (TheIWLA)I confirm that you have been an active member as of January **, 2016.*** *** has been published on our site at *** since January **, *** ***'s Welcome Package was sent to her on January **, and she has had on-demand access to TheIWLA RESOURCE CENTER since that timeShe has also has full editorial privilege of her own profile as well as the opportunity to include videos, events, articles, etc in The RESOURCE CENTEROf course, she also has full access to every other member profile and direct communication networking right form within the siteThese are among the benefits and privileges she was advised of.*** *** was recontacted in February at which time she chose to be represented as a TOP FEMALE Executive in her area of expertiseWhile this is indeed an honor, at no time was it represented to be an award given at no cost.Professionals are audit o provide these services for those who opt to participate and those costs are covered by the feeThis is promotional for the member and no one has a more vested interest than she.I must address *** *** statement of being offered a lower price as a 'discount' and her summary judgement of it and us.Initially, *** *** was advised she was selected as a DELEGATE *** *** has numerous certifications and is clearly an expert in her fieldTHAT was what the $**was for which included its own array pf benefits and privileges.As *** *** stated, as her husband had been laid off, this was too high a fee for that programAt that point, she was offered the TOP FEMALE inclusion at a different rate - NOT DISCOUNTED - it is a completely different program.Clearly *** *** has all the benefits and privileges of membership and I urge her to participate and use he RESOURCE CENTER and to advise us how we may be of further assistance to her.As for the TOP FEMALE, *** *** inclusion may be viewed at www.topfemaleexecutives.com followed by a simple search of her name.There are no monthly fees and all programs that *** *** may - or may not - chose to participate in are at her sole discretionOnce programs are selected and payment presented, we go to work on her behalf and anticipate as much good faith on our members' part as we provide on our side.Again, I urge *** *** to feel free to contact me directly if I may be of further assistance; it would be my pleasure to share additional informationIn the meantime, I remind *** *** of the weekly opportunities to participate in live tele-classes on Tuesdays and Wednesday OR to visit the RESOURCE CENTER when the timing is better for her - all classes are archived there. Thak you for the opportunity to provide this information and - again - apologies for the timing! Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their answer is disingenuous at bestThe emails originated from their domain and are hardly the spontaneous actions by rogue employeesThis organization is a known spammer and has not made any serious attempts to reform their practicesI want a positive guarantee that they will not email me, and that they will take concrete steps to reform their spammingOnly time will tell whether or not they have performed appropriatelyFurthermore, appending self-promotional verbiage is hardly appropriateIt was sent purely for the purposes of getting their message out to anyone who might read the complaintI want Revdex.com to strike that portion of their response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If I have no receipt or itemized expense sheet stating what exactly my money was supposedly used for, then how should I be expected to pay it? The answer is, I should not be expected to pay itTherefore, I am requesting my compromised refund amount of $I believe that any work done on my behalf was only worth $50, and I can only assume since I have no documentation, and if the IWLA says otherwise, they should surely have proof and documentation of what exactly my money was used for and be willing to share it with meIt is generous of me to even let the IWLA keep $of my money after the terrible experience I've had to endure
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I believe this is my fourth response on this matter*** seems to be issuing an ultimatum; persistence cannot change the factsHad *** not huon me after stating she would seek to defame us, perhaps
we would have been able to conclude this matter more timelyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
?
I am not accepting this reply
Not acceptable that a company has no refund policyDefiantly something is wrong with this pictureThat is unprofessional and not customary for a real businessI will further peruse my refund thanks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I received a full refund to my account recently as stated by the business I want to thank the Metropolitan NY Revdex.com for your help in this matter
Sincerely,
** *** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, I'd like to note the lack of professionalism in the response
to my complaintThere are MANY spelling errorsI have no idea what "work
was done on my behalf" But,
apparently this "work done on my behalf" costs me $and a
forced membership to an organizationI find this hard to believe since I do
not have any documentation of any work done on my behalf, and who it was done
byI still have NO DOCUMENTATIONA AT ALL from this organization, even after
they charged meI’m also a bit baffled that in the response from the IWLA, a
receipt of my membership was offered to the Revdex.comWhy has no receipt been
offered to ME for MY membership?
“*** ***
has been published on our site since her memberhsip date: March **,
She iw wholely aware of this
She
continues to have full rights of membership benefits and privileges and has
already revvied numerous invitations, newsltter, magazine, tele-class
opportunities,
events,
etc
***
*** saying she has not used the benefits is ceertianly beyond our ability
to control.”
In response to the above statement, I called on 4/**/to CANCEL my
membership and receive a refundSince I never received a welcome packet or ANY
documentation for that matter, I had ZERO access to membership benefitsI was
informed I could not cancel my membership and could not get a refundI stated
at least times on this call I did not want this membership, and that I
wanted to CANCEL (and my I add, I have been informed MANY times these calls are
recorded, so I’m positive my cancellation requests are available)So, being
told that my next two payments would be waived, but I will not get a refund for
the first payment and I would still be a member, is NOT what I requestedI
requested CANCELLATION of my membership because I did not receive the welcome
packet I was promised, any membership access information, etcand I did not
want to be a member of such an organization that handles situations the way
this is being handledI am being forced to be a member and to pay for itI
had also asked multiple times that my being “published” on their website be
removed because I do not want to be a member, and thought my requests to cancel
membership would cancel my membership and remove my name from the websiteAgain,
I never had access to this “publication” because I never received my welcome
packet (as promised) or any information about my membership, including my
account number, website login information, list of member benefits, receipt of
membership payment, etcIn response to my request for my publication to be
taken down because I do not want to be a member and have attempted to cancel my
membership, I was told it would not be taken down until our “issue” is
resolvedI find it completely unethical to force someone to be a member of
your organization and not allow them to cancel and refuse to take down their
information on your websiteI want nothing to do with this organization after
I have seen how they operate, do business and deal with “members”I want a
refund for the amount I was charged for a membership I was never able to use,
and attempted to cancel at the earliest possible date due
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The Response has made comment to a Bio what was represented on the site was simply answers to questions asked during an interview. Site is defiantly hard to navigate and when putting my name in the search bar another member showed up rather than my bio and this was not addressedI had requested a refund and expressed I did not want to be associated with a web site that the company itself on the call referenced as brick and mortar. In summary I want to withdraw my membership and get a full refund for this misrepresentation. I find it difficult to believe that this organization can reach a population aboard when you cant use their web site and mention they cant do anything about type of web browser accessing their site. Obviously they have had calls in the past where people have complained about this. Please help me resign and get a refund for services not rendered. Hope you can help solve this issue for me
Thanks in advance for all your help and support on this taxing experience.
?[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
As of right now I have not seen any credit to my account but I will take the company at its word If the credit does not show up in my account by tomorrow I will be filing a new case I am not readily available by phone as I stated and my account information is on file already with the company and in response all the company had to do was respond to my email as I requested to inform me of their intention I thank you for such a quick response and look forward to my refund showing up by tomorrow at the latest which is the turn around time for credits with my bank Again I do thank you for your swift response.
Sincerely,
** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The calls can be pulled from my prior conversations that show that there are still outstanding issues and that there was a failure in service providedI would like a refund of my membership and then and only then will I consider this issue resolved.
Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,
All I asked was for a returned phone call to verify the request that was left on a voice mail in our office When I personally retunred your call, I did not leave a detailed message because the number you have on file did not clearly identify that the number was exclusive
to you; that was as a courtesy to you and for your privacy We do not enter any financial file without such verifciation to do so; that is for your protection; we will not handle it any other way That is a direct relfection of the integrity with which we handle all matters
For the record, we are in no way associated nor connected with the who's who industry Our mission, as clearly represented on our site, it to provide meaningful resources to women around the world, You even expressed personal interest in producing a TV show!!
Your credit card has been credited based on the avoidable complaint you have registered against us through the Revdex.com - all you needed to do was to return a phone call
Kind regards, *** ***, *** ***

Thank you for the opportunity to respond to this matter.The International Women's Leadership Association (TheiWLA) has no affiliation with who/what *** *** refers to as WWWW (World Wide Who's Who) I cannot imagine on what basis *** *** would have ocncluded such an
associaiton basefd on a google search.*** *** states she was asked for a donation! NO, this is also not true While TheIWLA suports several charities *** *** was not asked to make a donation She further refers to "sales person" *** My name is *** *** I am the Executive Director of TheiWLA and proudly share that informaiton, which was also shared with *** *** on the letter she received Rest assured, *** *** has been removed form anyand all forms of communication from us - at her request - which I am sad to have done as it precludes her form receiving other opportunities from us All *** *** had to do was ask US to be removed and the result would have been the same.I wish *** *** continued success.*** ***TheIWLA*** ***

Thank you for the opportunity to respond to this matter once againMy intention was to make it clear there was no refund due at this time The first contact we had from *** *** was via e-mail on May **, - that is TEN MONTHS after she agreed to the terms of her programOur expenses to service her account continue and she has not acknowledged that she entered in to a payment plan (now fulfilled) for her program
IN a sign of good-faith, I will authorize the refund of two of the ten months charges ($x = $29.90) to settle this matterBe further advised that ** *** continue to have all the benefits and privileges of membership Thank you

Per *** ***'s request and as previously confirmed, her entire file has been deleted and there are no further charges Thanks you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]IT is impossible for me to attach files of the daily calls to a tracfone. I would like a refund. I am concerned that the use of my picture from from my personal website was used by this group without my knowledge. The fact of the matter being, I would not have known that this group had even It is up to the Revdex.com to decide the ethics of the group's behaviour
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for the opportunity to address this matter once againAs *** *** states, she and I did have a phone conversation during which she offered to forward the e-amils she refers to; I thank her for oding soThere is a difference between stating to someone (as I did to *** ***) that I had not received her e-mails and her admission to an inference that equates to calling her a liar Our conversation was recorded and is available for reviewThat stated, during our conversation, *** *** acknowledged that she had been advised by her credit card company/bank that she had lost her dispute (I had responded to it on April 20, 206.) All of her e-mail were subsequent to that dateShould the Revdex.com require the details of her claims, I shall provide them thugh I chose not to do so at this time, nor in this placeTheIWLA strives tirelessly to provide valuable resources and services to those, like *** ***, who choose to participate We have - and continue - to do soThese services have done so much for so many individuals as well as to the community, both on local and global basis The energy that we expend is gladly given toward that end and much preferredThank you