The Kohler Company

Hello Mr ***, Thank you for contacting the Revdex.com concerning your lawnmower engine.I have shared your report with our Kohler Engines teamThey will review your case and determine how best we can help.Have you contacted the Engines Customer Service Group at Kohler Co.?The toll free number is ###-###-####If you have not contacted them, that may be a good place to start.Again, I shared your report with them and expect some feedback shortlyThank you, [redacted] ***Kohler CoRevdex.com Agent###-###-#### Ext ***

Mr [redacted] ,I regret to hear of the challenges you have experienced with your purchased Kohler productI am reviewing the data you provided through the Revdex.com as well as gathering all date Kohler Cohas on record within Customer ServiceI also am scheduled to speak to your place of purchase, Blackman Supply concerning what products where specified for youI will communicate via email by the end of this weekThank you, [redacted] - Technical Support, Customer ServiceKohler Co

Mr [redacted] , Thank you for contacting the Revdex.com and Kohler CoOur history shows that a revised letter was sent to you in the approximately same timeframe as your concerns were submitted to the Revdex.comThe distributor Kohler has arranged for you to work with is Hajoca CorporationYour point of contact is [redacted] and he can be reached at ###-###-####If you have any additional issues with what we are trying to accomplish, please call our 1/800/456/toll free number and refer to Request # [redacted] We would be glad to further assist in the matterThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There has not really been a response to date So far all they have said is that they are looking into it but there has not been any resolution or decision We are looking for someone to decide something so there can be a resolution Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for assisting on this matterI have been in contact with customer service representative :" [redacted] "The offer that the company has furnished me with does not address my complaintThey have explained to me that the reason why they did not contact me, or fulfill my warranty was because I did not furnish them with a "phone number"This is despite the fact that they have had my email address and residency for nearly months while my product was not functioningThey have now advised me that they will only adhere to a strict reading of the current state of the warranty, which only allows for the company to furnish "parts" and not laborThey have advised me that where I purchased my generator was only a authorized "sales" outlet and not a dealer(home Depot) Therefore they did not do a "start up" of the generator, which would have given me coverage for parts and laborApparently, this is where you pay the dealership to go out to the unit and press the "start" buttonWe explained that we have strict building codes in NJ and that the "start up" was observed by a code officerFurthermore, the unit functioned flawlessly for a year, and that negates the "start up" as a cause of failureThey have also advised me that they will not extend my warranty (even for parts), for the amount of time that they ignored my requests (over months) and my generator sat idle and unusedSo, essentially, they are going to ignore all of their wrongdoing in this matterI feel that I have asked for a very simple fixSimply have a tech check my unit, and repair it under warrantyI have also asked that they extend the warranty for the months where they ignored my requests for serviceI have also noted that on the last oil change, there was a significant amount of metal in the oilTheir literature suggests that the engine could be damaged by not allowing the "exercise cycle" to be performed weeklyIt is plausible that the non-functioning of the unit for months has led to this secondary problem Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.the message from the business states simply that they will look into the case without replying to the complaint either by rejecting it or accepting responsibility [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Mr ***,In reviewing your interactions with Mr [redacted] n, I see has addressed the following concerns with you - Warranty Status: Currently in the service parts portion of the generator warrantyService Dealer Fees: Set by the dealerDiscussion of rates should be between you and the dealerRegistration: He was unable to find registration data on record for your productHe reached out to the distributor that covers the geographical area and was unsuccessful in tracking you through the businessTravel: If there is a warrantable parts repair needed, he has agreed to assist with reasonable travel costsAnalysis Results: If issues are found with the testing you are currently having done, he has offered to send a dealer to take a sample for independent testing and take appropriate actionWarranty Extension: Kohler Co.'s warranty is specificHe is unable to extend your warrantyI have asked Mr [redacted] n to continue to work with you on this matter upon his return January 5thBe advised the majority of Kohler Cohas been shut down between Dec22nd through Jan5th for plant maintenance and the holidaysThank you,

Revdex.com Complaint # [redacted] Mr [redacted] , Thank you for contacting Kohler Coconcerning your lawnmower engine.I am following up with the Engines Customer Service group asking them to research the details behind your Revdex.com complaintPlease allow until mid next week, Jan7th for follow up by the Engines group.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This item was installed correctly, no heat etc, and yet failed We sent the item back to the company along with pictures indicating the damage and the installation The only heat applied was at the company's instruction when we were told to remove the valve This was not done at installation I fail to understand why they will not stand by their product when the failure was not due to installation The failure has to have happened somewhere along the manufacturing, packaging, distribution channel since it was not at the home Regards, [redacted] ***

Mr***,Thank you for contacting Kohler Coconcerning your generatorI have forwarded your concerns to Kohler's Generator Customer Service Group.After review, you should receive feedback on your concerns from a member of their team.Please use me as a point of contact if the group has not reached
out to you.My name and number below.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr
***,
Thank
you for your response to the Revdex.comYour feedback is
appreciated
While
I can empathize with your concerns, I disagree with your conclusions involving
the sink in that it should not be sold; the sinks are defective; and Kohler’s
offer to assist is inadequate
Kohler
Cotakes every reasonable effort to share information about all our products
in order to educate our distributors, retail showrooms and our residential
homeownersKohler’s website includes full color photos, product descriptors
and product specification sheets available to allDistributors/Retail Showrooms
are provided with a wealth of information in order to educate and promote the
Kohler productThese are just two of the many options our customers have to
learn more about Kohler productsFor these reasons, Kohler can proudly offer
this sink for our customers
To
date, all communication tends to indicate the three sinks installed are not
meeting your needs due being able to see through themThe sink is advertised as
a glass sinkWith glass having various degrees of translucency, it would be
important to either see the sink installed or have the sink inspected before
installation is completeTranslucency does not make the sink defective
Our
assistance of a credit letter and a labor cost allowance is up and above what
might typically be offered in situations such as thisWe believe the offer of
a three sink credit and a $labor allowance is gracious in that it gives alternative
options though the sinks are not a warranty issue and are not meeting your
needsWith respect, the provided credit
letter and the set amount assistance with labor is the extent Kohler can assist
you with this matter
If you have further questions
involving the credit process or the labor assistance offer, please contact your
place of purchase or our Customer Service Toll Free Line at ###-###-####
Please refer to Service Request #
Thank
you, *** ***Kohler Technical Support-Customer Service

Mr ***,I am very concerned with your Revdex.com postingI have left a message with my name and contact information.Will you please return my call? If I am not able to answer, please leave a message as to the best time to contact youKohler Co takes pride in its products and Customer ServiceIf Kohler
Customer Service or a distributor of Kohler Cohas not met or exceeded your needs, we need to know.I look forward to resolving your particular problem or experienceThank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The sinks are not fit to be sold as bathroom sinks by Kohler and BlackmanThere are three open issues in regard to Kohler:1- the replacement of the three sinks2- the costs of removing the three sinks currently installed including potential damage to the vanities3- the plumbing expenses associated with the installation of the new sinksKohler's representative in NY was given the opportunity to exam the sinks. I hope that an amenable resolution of Kohler's involvement is still possibleHowever, at this point there is no resolution and this is an adversary situation

Mr ***,
Thank you for contacting Kohler Coand the
Revdex.com concerning the product issues you are having
I am currently reviewing your claim with our
Corporate Insurance group to determine what has been completed to date
Either myself or a
member of the Corporate
Insurance team will contact you to further discuss
Thank you,

Mr [redacted], Thank you for contacting the Revdex.com and Kohler Co. Our history shows that a revised letter was sent to you in the approximately same timeframe as your concerns were submitted to the Revdex.com. The distributor Kohler has arranged for you to work with is Hajoca Corporation. Your point of contact...

is [redacted] and he can be reached at ###-###-####. If you have any additional issues with what we are trying to accomplish, please call our 1/800/456/4537 toll free number and refer to Request # [redacted]. We would be glad to further assist in the matter. Thank you,

Mr. [redacted],Thank
you for contacting Kohler Co. and the Revdex.com concerning the product
issues you are having.
I am
currently reviewing your claim with our Corporate Insurance group.
 
Either
myself or a member of the Corporate Insurance team will contact you to...

further
discuss.Thank you,

Good
Afternoon,
 
My
name is [redacted] and I work at Kohler Co.
I
am the lead agent that works with Revdex.com concerns for Kohler
Co.
 
I
have reviewed your concern and certainly want to express my apologies for the extended
timeframe the cover has taken....

I would like explore further why the cover has
taken so long to ship and when you should expect it.
 
To
do this, I will need the following data:
 
Your
place of purchase
The
Purchase Order # of the order your place of purchase made with Kohler Co.
The
date of the Purchase Order
 
Thank
you in advance for this information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.the message from the business states simply that they will look into the case without replying to the complaint either by rejecting it or accepting responsibility
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Mr [redacted],I regret to hear of the challenges you have experienced with your purchased Kohler product. I am reviewing the data you provided through the Revdex.com as well as gathering all date Kohler Co. has on record within Customer Service. I also am scheduled to speak to your place of...

purchase, Blackman Supply concerning what products where specified for you. I will communicate via email by the end of this week. Thank you, [redacted] - Technical Support, Customer ServiceKohler Co.