The Kohler Company

Review: I have a shower valve that was defective after installing on July 26th 2014, a leak was found on 7/28/14 causing damage to a condo via a water leak under my condo. I called Kohler file # 007394-014366-pb-01 when this happen to file a product liability claim. They ask that I send the valve to them for inspection and they would refund the price of the valve( never refunded the price of the valve. The price of the valve was 84.24 + 5 % tax, I did send a receipt with the valve. Kohler assigned the claim to a company in Milwaukee to handle the claim. Gallaher Bassett Service Inc. which agreed after a test station at Kohler was missing a O ring and was defective. I as for the price of the repair that was only $400.00 and the refund on the valve. My insurance $1000 deductible and was below the need for a claim. A person at Gallaher Alison Mitchell turned down the claim on 10/22/14 explaining it was possible that I purchase a returned valve from Lowe's ( that I work for at the Time as a dept. Manager) and they will not pay the claim. When I purchased the Valve it was sealed and banded two ways and new. I did not ask for any labor for the install of a new valve or anything for my time which I felt was reasonable.Desired Settlement: I would like the money that it cost for the repair, I did send a email to the person at Gallaher and ask her to send me a refund and the repair cost, she never responded back. I feel that was a fair request.

Business

Response:

Mr. [redacted],Thank

you for contacting Kohler Co. and the Revdex.com concerning the product

issues you are having.

I am

currently reviewing your claim with our Corporate Insurance group.

Either

myself or a member of the Corporate Insurance team will contact you to further

discuss.Thank you,

Review: Regards product/repair and service issues too. 18 Mar 2013 my Kohler LPG 15KW failed with CODE UU (UNDER VOLTAGE) causing severe electrical damage throughout the house. 1 Apr 13 Kohler's authorized dealer Morrico sent a certified tech whose type-written report said failure caused by a failed K1 Relay (safety devices). The tech never investigated what caused CODE UU and the F1 FUSE (AUXILIARY WINDING) to blow. Instead of reporting the failed Kohler part which would make them liable for damages - Morrico reported the controller being burnt which was most likely due to the genset being over loaded or caused by the Guam Power Authority, as well as the genset not being of correct size for the house! May and July 2013 Morrico had two more opportunities to fully investigate the F1 FUSE blowing and failed to do so but instead attempted to charge me for unneeded repairs to the rotor and alternator. Kohler offered to pay for the repairs I ended up saying "No" because the rotor, alternator, stator and brushes ALL TESTED SAT. Finally in Apr 2014 I was able to have an independent inspection completed that proved (1) the genset was the perfect size for the house - everything on/running drawing 40 amps (perfect 80%); the information Morrico submitted to the insurance co. directly contradicted Kohler's own published specifications; (2) the genset did have a failed part in that of the Silicone Controlled Rectifier is sending mixed signals to the controller causing the DC voltage to rise from 14 to 22 / while at the sametime the AC voltage drops from 120/240 thus causing a release of reactive power to the house prior to blowing the FI FUSE and genset shutting down with CODE UU; (3) have Guam Power Authority data that proves no power surge on 18 Mar 2013, the genset is isolated from the GPA grid by a MTS!! Kohler has known all of the above for quite sometime, continues to back Morrico and left us without a working genset for over two years now and just in the last week acknowledged the genset was defective!Desired Settlement: On or about 10 Apr 2015(!) Kohler offered me $8,000 to purchase a new (non Kohler) genset (take it or we are prepared to deal with you legally). I finally agreed to the amount and informed Kohler via email numerous times I was still going to submit the evidence to all agencies possible, one such email was acknowledge in the affirmative with "Noted." Now Kohler wants my forever silence on the matter. Not sure what an adequate compensation amount is but $8,000 seems too low after this much time.

Business

Response:

Hello Mr. [redacted], Thank you for reaching out to the Revdex.com concerning your generator. I apologize for the challenges you have been having. I have shared your feedback with our Kohler Power Systems Technical Group. I have also asked for the group to reach out to you to address your concerns and come up with a satisfactory resolution. Please feel free to reach out to me if you have not been contacted by early to mid next week. Thank you,

Business

Response:

Mr [redacted],

Our Power

Systems manager located at our Corporate Headquarters has informed me of our efforts to help you

resolve your the generator issues. The Service Manager at our Singapore office

has been your primary point of contact on this issue.

Working with the

Service Manager, Kohler has offered to repair the generator set for you at no

charge. Kohler has offered to supply a new generator for you at no charge. Kohler’s

latest good will offer as I am aware has been a substantial cash offering to

you in order to resolve the issue.

I would ask

that you continue to work with the Singapore Service Manager in order to bring

this issue to a satisfactory resolution.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the Revdex.com's efforts. Although I'm not entirely happy withKohler's monetary offer I take solace in the fact I was able to put theword out before accepting Kohler's lowball offer. I just emailed theSingapore office and direct them to finalize the check. I can only hopethat anyone looking to purchase a residential generator will read mycomplaint and not purchase a Kohler!Again, thank you. By the way, I submitted a complaint with the WisconsinAgriculture, Trade and Consumer Protection Agency as well - if nothingmore than to ensure a headache for Kohler!