Revdex.com Complaint# [redacted] – [redacted] – IPAC/Chrysler Sales IPAC takes all customer complaints very seriously [redacted] , IPAC Chrysler’s General Sales Manager, has informed me that Mr [redacted] has come by IPAC and we have satisfied his complaint
10/21/2016–RESPONSE TO Revdex.com COMPLAINT # [redacted] – [redacted] –IPAC-Chrysler Service Ingram Park Auto Center takes all customer issues very seriously IPAC-Chrysler’s Service Dept.’s Service Manager, [redacted] , has given a brief paragraph Please see below Thank you “Customer’s vehicle was towed into the Ingram Park Service Department - was initially the vehicle would not start with other unknown conditions that the dealership was unable to diagnosed until we were able to replace the bad starter and a cracked flex plate Once these repairs were completed, the engine was missing and running rough The technician began his vehicle assessment check, finding additional concerns, some which pertained to the engine misfire and check engine light and other repairs that were recommended to be completed while the engine and transmission were separated because of an existing repair(Flex Plate) additional recommendation (Rear Main Seal), based upon the mileage of the vehicle and the fact the customer would not have to incur this labor charge again After the technician completed his vehicle assessment, we followed the diagnostic guidelines for each repair starting with a check engine light, (Oxygen Sensors) then a fuel pump and after that finding the vehicle also had an electrical issue needing a TIPM None of these repairs could have been foreseen from a vehicle that was towed to the dealership in a non-running condition The customer was quoted the initial repair to get the vehicle started, (starter, flex plate and recommended rear main seal) outside of these initial recommendation the technician recommended resealing the oil pan leak and a transmission service that was due by time and mileage, along with the customers original tow bill, bringing the customers charges to $ The dealership procured Goodwill assistance for the customer from Chrysler Motors for a portion of the remaining repair that took some time to get approved by Chrysler to the sum of $1,of Goodwill assistance, while the remainder of the customer repairs were taken care of by IPAC Chrysler, to the sum of $ To sum up this customer vehicle, the owner spent $for repair to his vehicle and the Dealership procured assist and assisted with the customer repairs to the expense of $ We in good faith were trying to help this customer through a difficult repair issues with his vehicle.”
Please see below response that was sent on 4/7/ 04/07/– RESPONSE FROM IPAC TO Revdex.com CONCERNING COMPLAINT # [redacted] - [redacted] Ingram Park Auto Center takes all of our customer’s concerns very seriously.IPAC – Chrysler’s General Manager, [redacted] has resolved the concerns at the dealership level.The Manufacturer (Chrysler) is addressing the concerns of Mr [redacted] at their level
04/09/– Revdex.com COMPLAINT# [redacted] – IPAC CJDR Response: Ingram Park Auto Center takes all complaints very seriously Our Service Manager left a message for the client and has been waiting for a return call No return call The customer has multiple codes for manifold pressure sensor circuit high, air volume leaks, fuel system lean We found a harness pin fit issue in the Manifold pressure sensor with caused the sensor to fail After we repaired that we test drove the vehicle and found the EGR valve was loose, and missing a gasket to the intake We asked for approval for repairs to the EGR, and to test drive to continue diagnosis, however the customer has not authorized that to occur as of yet
Complaint: [redacted] I am rejecting this response because: No attempt for any resolution has been discussed from any management representative at all Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:A manager has yet to respond back to me satisfactorilySince I submitted the complaint two managers have both stated they would look further into this matter and still no call back as of yetThere is obviously fraud going on within this locationIt doesn't help my situation for a manager to have informed me that the salesman responsible of this fraudulent deal was fired alreadyMy personal information was used without my consentI still request to be absolved of this invalid fraudulent charge and also for me to be provided with identity theft protection service at no charge to me Regards, [redacted]
Revdex.com COMPLAINT# [redacted] - [redacted] The General Manager of Chrysler, Mr [redacted] has spoken to Mr [redacted] and resolved his concernsThank you
INGRAM PARK AUTO CENTER TAKES ALLL CUSTOMER CONCERNS SERIOUSLY INGRAM PARK CHRYSLER'S GENERAL MANAGER, [redacted] IS IN CONTACT WITH MR [redacted] *** MR***'S VEHICLE HAS BEEN DROPPED OFF AND IS BEING REPAIRED MR [redacted] IS IN THE PROCESSED OF RESOLVING MR***'S ISSUE
07/06/- RESPONSE TO COMPLAINT #*** - IPAC CHRYSLERCustomer came in and picked up his vehicle while we are waiting on the Chrysler Engineering Team to give us a solution to theissue. I have tried to contact customer to have the vehicle brought back I so we can
complete the repairs, but have beenunsuccessful in trying to reach him. Thank you, *** ***, IPAC-Chrysler's General Manager
Complaint: ***
I am rejecting this response because:
They are unable to fix my car it wa s there for more than a weekAll of their master mechanics and Chrysler engeieers looked at it already and no one could fix itThey can't fix it I don't want to talk to them anymore I just want my money back they go their way and I can go mine
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The dealership response in this matter is completely not accurate and at no time did they try to help in fact the extra money in question was going to be my responsibility if my father had not been involvedThe dealership at no time provided us with any documentation until the final bill and even that was a poor attempt to get extra money from me by marking up parts beyond the over the counter priceThis experience is another example of how business' take advantage of their customers who are not technically skilled in automotive repairIf a true estimate would have been provided within the first days as promised most of the items in question could have been resolvedThe dealership readily refused to provide documentation or estimates of the work which misled us into approximately 7-hrs of labor and parts for a rear main seal that did not need to be replacedIt is the deception of the service department and the fraudulent over charging of parts that has led to this complaintThe ease in which has happened brings to question how many other customers are being over charged and under servedI have attached the only documentation ever received regarding this repairPlease keep in mind that my father and the representative from Chrysler tried several times to get estimates and diagnostics from the service department Timeline-first 5daysVehicle towed inNo diagnostics ran (do not need starter to download error codes from computer)*** *** sends *** *** credit card informationMr*** promises to send estimate(never does)Mr*** Calls service department on day and requests estimate and all the replaced partsOn 5th day Mr*** calls to tell Mr*** he needs to pay for Oxygen Sensors because they are bad.Mr*** requests diagnostics to verify the bad Oxygen sensors and all the replaced parts again.On the sixth day Mr*** calls and talks to service manager *** ***Mr*** explains that diagnostics were not run because their system had not been setup and there were problems with the wiFi but he would work to get them for Mr***On the 8th day Mr*** called Chrysler to file a complaintOn the 9th day Mr*** promised to have all documents emailed with 30min to Mr*** and the call was a three way with Chrysler.(The documents never came) On the 10th day Mr*** was contacted and he blamed the transmission and said it was recommended that a transmission service be done at the cost of approximately $and that manufacturer recommends such a service(not true Chrysler confirms 120,miles) I ask Mr*** for pictures of the oil and a sample all of which Mr*** never received.Two weeks later Mr*** called to advise that they believe the problem to be a faulty TIPM Module and the cost was $1200.Mr*** refused to pay because one no documents were ever sent or received and the vehicle went in for a bad starter.Mr*** stated that he would try to get help from Chrysler.Another week later Mr*** said now they believe the problem was a faulty fuel pump another part Mr*** refused to pay for because the service department still would not provide any diagnostics.Finally by the end of the week an invoice was sent with the final billDuring the entire ordeal Mr*** called several dealerships two in Colorado and the Ingram Park Parts Department and obtained over the counter customer pricing for the items that he believed were being replacedWhen the first invoice received Mr*** noticed that parts were all marked up above the Ingram Park pricing and questioned the service advisor who denied that the pricing was differentWithout any explanation a new invoice was sent with the correct pricing.What we are asking for is reimbursement for the rear main seal and associated laborIf an estimate would have been sent we could have made a better decision as to having it replaced when in fact it didn't need to be replace but the service department advisor said it should be replaced to prevent leaking in the futureThe fact that no documentation could be provided left us with making a decision based on the word of the service advisorthe cost for this meaningless replacement was over half the cost of the original repair.In all, parts were replaced and leaks were fixed without any proof they were neededEven the starter and flex plate that was supposedly the original problem could not be verified because all the parts had been mistakenly thrown away.*** *** and *** *** Mr*** contacts service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
INGRAM PARK AUTO CENTER takes all customer issues very seriously. IPAC-Chrysler's Service Manager has contacted customer to set up appointment. Appointment is scheduled for Monday, 09/19/2016. IPAC-Chrysler is loaning customer a vehicle
05/26/
INGRAM PARK AUTO CENTER TAKES ALL COMPLAINTS VERY SERVIOUSLY. OUR CHRYSLER SERVICE DEPTMANAGER HAS CONTACTED THE CUSTOMER. CUSTOMER CAME IN ON TUESDAY, 05/24/2016. IPAC CHRYSLER IS WORKING WITH CUSTOMER TO RESOLVE ER CONCERNS. THANK YOU
Complaint: ***
I am rejecting this response because:
I am NOT satisfied with the resolution process as there has only been a partial resolution, most of which had to still be done on my part since the business did not contact me to address all of the issues in my initial complaint.Please reopen the complaint (ID #***) because:1) I am still waiting for a part from the dealership.2) I have attempted to make contact via phone to the dealership checking status of the part (no answer from service department) 3) I have emailed the service supervisor No reply back.4) I am still experiencing the same noises that were supposedly fixed.5) I am still experiencing issues with the speakers which no one at the dealership hears (although the noise is daily but intermittent)
Regards,
*** ***
Complaint: ***
I
am rejecting this response because: not all issues have been resolved by the service departmentAlso, the portion of my complaint regarding not reaching anyone in finance has not been addressedI asked the service manager to forward the initial complaint to someone in finance on May 26th but have not heard from anyone.
Regards,
*** ***
Revdex.com Complaint# [redacted] – [redacted] – IPAC/Chrysler Sales IPAC takes all customer complaints very seriously [redacted] , IPAC Chrysler’s General Sales Manager, has informed me that Mr [redacted] has come by IPAC and we have satisfied his complaint
10/21/2016–RESPONSE TO Revdex.com COMPLAINT # [redacted] – [redacted] –IPAC-Chrysler Service Ingram Park Auto Center takes all customer issues very seriously IPAC-Chrysler’s Service Dept.’s Service Manager, [redacted] , has given a brief paragraph Please see below Thank you “Customer’s vehicle was towed into the Ingram Park Service Department - was initially the vehicle would not start with other unknown conditions that the dealership was unable to diagnosed until we were able to replace the bad starter and a cracked flex plate Once these repairs were completed, the engine was missing and running rough The technician began his vehicle assessment check, finding additional concerns, some which pertained to the engine misfire and check engine light and other repairs that were recommended to be completed while the engine and transmission were separated because of an existing repair(Flex Plate) additional recommendation (Rear Main Seal), based upon the mileage of the vehicle and the fact the customer would not have to incur this labor charge again After the technician completed his vehicle assessment, we followed the diagnostic guidelines for each repair starting with a check engine light, (Oxygen Sensors) then a fuel pump and after that finding the vehicle also had an electrical issue needing a TIPM None of these repairs could have been foreseen from a vehicle that was towed to the dealership in a non-running condition The customer was quoted the initial repair to get the vehicle started, (starter, flex plate and recommended rear main seal) outside of these initial recommendation the technician recommended resealing the oil pan leak and a transmission service that was due by time and mileage, along with the customers original tow bill, bringing the customers charges to $ The dealership procured Goodwill assistance for the customer from Chrysler Motors for a portion of the remaining repair that took some time to get approved by Chrysler to the sum of $1,of Goodwill assistance, while the remainder of the customer repairs were taken care of by IPAC Chrysler, to the sum of $ To sum up this customer vehicle, the owner spent $for repair to his vehicle and the Dealership procured assist and assisted with the customer repairs to the expense of $ We in good faith were trying to help this customer through a difficult repair issues with his vehicle.”
Please see below response that was sent on 4/7/ 04/07/– RESPONSE FROM IPAC TO Revdex.com CONCERNING COMPLAINT # [redacted] - [redacted] Ingram Park Auto Center takes all of our customer’s concerns very seriously.IPAC – Chrysler’s General Manager, [redacted] has resolved the concerns at the dealership level.The Manufacturer (Chrysler) is addressing the concerns of Mr [redacted] at their level
04/09/– Revdex.com COMPLAINT# [redacted] – IPAC CJDR Response: Ingram Park Auto Center takes all complaints very seriously Our Service Manager left a message for the client and has been waiting for a return call No return call The customer has multiple codes for manifold pressure sensor circuit high, air volume leaks, fuel system lean We found a harness pin fit issue in the Manifold pressure sensor with caused the sensor to fail After we repaired that we test drove the vehicle and found the EGR valve was loose, and missing a gasket to the intake We asked for approval for repairs to the EGR, and to test drive to continue diagnosis, however the customer has not authorized that to occur as of yet
Complaint: [redacted] I am rejecting this response because: No attempt for any resolution has been discussed from any management representative at all Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:A manager has yet to respond back to me satisfactorilySince I submitted the complaint two managers have both stated they would look further into this matter and still no call back as of yetThere is obviously fraud going on within this locationIt doesn't help my situation for a manager to have informed me that the salesman responsible of this fraudulent deal was fired alreadyMy personal information was used without my consentI still request to be absolved of this invalid fraudulent charge and also for me to be provided with identity theft protection service at no charge to me Regards, [redacted]
Revdex.com COMPLAINT# [redacted] - [redacted] The General Manager of Chrysler, Mr [redacted] has spoken to Mr [redacted] and resolved his concernsThank you
INGRAM PARK AUTO CENTER TAKES ALLL CUSTOMER CONCERNS SERIOUSLY INGRAM PARK CHRYSLER'S GENERAL MANAGER, [redacted] IS IN CONTACT WITH MR [redacted] *** MR***'S VEHICLE HAS BEEN DROPPED OFF AND IS BEING REPAIRED MR [redacted] IS IN THE PROCESSED OF RESOLVING MR***'S ISSUE
07/06/- RESPONSE TO COMPLAINT #*** - IPAC CHRYSLERCustomer came in and picked up his vehicle while we are waiting on the Chrysler Engineering Team to give us a solution to theissue. I have tried to contact customer to have the vehicle brought back I so we can
complete the repairs, but have beenunsuccessful in trying to reach him. Thank you, *** ***, IPAC-Chrysler's General Manager
Complaint: ***
I am rejecting this response because:
They are unable to fix my car it wa s there for more than a weekAll of their master mechanics and Chrysler engeieers looked at it already and no one could fix itThey can't fix it I don't want to talk to them anymore I just want my money back they go their way and I can go mine
Regards,
*** ***
Ingram Park Auto Center takes all customer complaints very seriously. We have contacted customer and resolved the issue
Thank you
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The dealership response in this matter is completely not accurate and at no time did they try to help in fact the extra money in question was going to be my responsibility if my father had not been involvedThe dealership at no time provided us with any documentation until the final bill and even that was a poor attempt to get extra money from me by marking up parts beyond the over the counter priceThis experience is another example of how business' take advantage of their customers who are not technically skilled in automotive repairIf a true estimate would have been provided within the first days as promised most of the items in question could have been resolvedThe dealership readily refused to provide documentation or estimates of the work which misled us into approximately 7-hrs of labor and parts for a rear main seal that did not need to be replacedIt is the deception of the service department and the fraudulent over charging of parts that has led to this complaintThe ease in which has happened brings to question how many other customers are being over charged and under servedI have attached the only documentation ever received regarding this repairPlease keep in mind that my father and the representative from Chrysler tried several times to get estimates and diagnostics from the service department Timeline-first 5daysVehicle towed inNo diagnostics ran (do not need starter to download error codes from computer)*** *** sends *** *** credit card informationMr*** promises to send estimate(never does)Mr*** Calls service department on day and requests estimate and all the replaced partsOn 5th day Mr*** calls to tell Mr*** he needs to pay for Oxygen Sensors because they are bad.Mr*** requests diagnostics to verify the bad Oxygen sensors and all the replaced parts again.On the sixth day Mr*** calls and talks to service manager *** ***Mr*** explains that diagnostics were not run because their system had not been setup and there were problems with the wiFi but he would work to get them for Mr***On the 8th day Mr*** called Chrysler to file a complaintOn the 9th day Mr*** promised to have all documents emailed with 30min to Mr*** and the call was a three way with Chrysler.(The documents never came) On the 10th day Mr*** was contacted and he blamed the transmission and said it was recommended that a transmission service be done at the cost of approximately $and that manufacturer recommends such a service(not true Chrysler confirms 120,miles) I ask Mr*** for pictures of the oil and a sample all of which Mr*** never received.Two weeks later Mr*** called to advise that they believe the problem to be a faulty TIPM Module and the cost was $1200.Mr*** refused to pay because one no documents were ever sent or received and the vehicle went in for a bad starter.Mr*** stated that he would try to get help from Chrysler.Another week later Mr*** said now they believe the problem was a faulty fuel pump another part Mr*** refused to pay for because the service department still would not provide any diagnostics.Finally by the end of the week an invoice was sent with the final billDuring the entire ordeal Mr*** called several dealerships two in Colorado and the Ingram Park Parts Department and obtained over the counter customer pricing for the items that he believed were being replacedWhen the first invoice received Mr*** noticed that parts were all marked up above the Ingram Park pricing and questioned the service advisor who denied that the pricing was differentWithout any explanation a new invoice was sent with the correct pricing.What we are asking for is reimbursement for the rear main seal and associated laborIf an estimate would have been sent we could have made a better decision as to having it replaced when in fact it didn't need to be replace but the service department advisor said it should be replaced to prevent leaking in the futureThe fact that no documentation could be provided left us with making a decision based on the word of the service advisorthe cost for this meaningless replacement was over half the cost of the original repair.In all, parts were replaced and leaks were fixed without any proof they were neededEven the starter and flex plate that was supposedly the original problem could not be verified because all the parts had been mistakenly thrown away.*** *** and *** *** Mr*** contacts service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ingram Park Chryslers General Manager has spoken with Mr*** and resolved his concerns
INGRAM PARK AUTO CENTER takes all customer issues very seriously. IPAC-Chrysler's Service Manager has contacted customer to set up appointment. Appointment is scheduled for Monday, 09/19/2016. IPAC-Chrysler is loaning customer a vehicle
05/26/
INGRAM PARK AUTO CENTER TAKES ALL COMPLAINTS VERY SERVIOUSLY. OUR CHRYSLER SERVICE DEPTMANAGER HAS CONTACTED THE CUSTOMER. CUSTOMER CAME IN ON TUESDAY, 05/24/2016. IPAC CHRYSLER IS WORKING WITH CUSTOMER TO RESOLVE ER CONCERNS. THANK YOU
Complaint: ***
I am rejecting this response because:
I am NOT satisfied with the resolution process as there has only been a partial resolution, most of which had to still be done on my part since the business did not contact me to address all of the issues in my initial complaint.Please reopen the complaint (ID #***) because:1) I am still waiting for a part from the dealership.2) I have attempted to make contact via phone to the dealership checking status of the part (no answer from service department) 3) I have emailed the service supervisor No reply back.4) I am still experiencing the same noises that were supposedly fixed.5) I am still experiencing issues with the speakers which no one at the dealership hears (although the noise is daily but intermittent)
Regards,
*** ***
Complaint: ***
I
am rejecting this response because: not all issues have been resolved by the service departmentAlso, the portion of my complaint regarding not reaching anyone in finance has not been addressedI asked the service manager to forward the initial complaint to someone in finance on May 26th but have not heard from anyone.
Regards,
*** ***