Complaint: ***
I am rejecting this response because: No attempt for any resolution has been discussed from any management representative at all
Regards,
*** ***
Complaint: ***
I am rejecting this response because:He HAS NOT spoken to me at all in the last 2+ weeksI wish he would...he seems to be a decent guy, but he absolutely HAS NOT spoken to me about this claim!
Regards,
*** ***
Ingram Park Auto Center takes all customer issues very seriously. IPAC is not able to assist Mr*** any further with the registration of his vehicle in a State other than Texas. Please review the enclosed attachments signed by Mr*** as well as information from the State
of Texas in regards to registering a vehicle. IPAC apologizes for any inconvenience or confusion in the registration of his vehicle. (Attachments signed by Mr***)
Thank you
Complaint: ***
I am rejecting the business response because all transactions are not complete and final. I have not received my refund check
in the mail.Status: Received a phone call from IPAC Ingram. They apologized for how everything was handled and agreed to give me a refund for $to cover my insurance deductible. As of July I have not received a refund check nor have I received a courtesy phone call or message to let me know that the process is taking longer than normal, etcTherefore I do not accept the response made by the business to resolve the complaint until I receive the refund check. I will continue to wait patiently.
Regards,
*** ***
INGRAM PARK AUTO CENTER TAKES ALL CUSTOMER COMPLAINTS VERY SERIOUSLY. INGRAM PARK CHRYSLER'S GENERAL MANAGER HAS INFORMED ME THAT HE IS IN THE PROCESS ON WORKING ON THIS ISSUE AND TOWARD A RESOLUTION
I am sorry for some reason my response went to this email. I have been having technical issues between Revdex.com and IPAC
All customer complaints are taken very seriously at Ingram Park Auto Center. We are sorry that Ms. *** had an unpleasant experience.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Mr*** has helped us and resolved the problem within hoursWe really pleased with his response and help.
Regards,
*** And *** ***
08/12/2015Revdex.com COMPLAINT#*** ***Ingram Park Auto Center takes all customer issues very seriously. IPAC-Chrysler's Service Manager resolved customer concerns.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Unfortunately the dealership and the person sending the response on behalf of the dealership have the facts incorrectMy father contacted Chrysler and complained about the dealershipAt that time Chrysler dispatched the Area Chrysler Rep to find out the issues it was at that time Chrysler got involved on my behalf not because the dealership was doing me any favorsJust because Chrysler chose to goodwill does not change the fact that the service department was dishonest and not forthright on disclosure of the additional repair nor can they provide any estimates regarding the repairsThe issue is the nondisclosure of costs for labor and the rear main seal misled usthe rear main seal was a recommendation but at no time was the cost of labor and the material ever givenIf we would have known that the majority of the cost was for the rear main and associated labor and not the starter and flex plate we would have never authorized such a service when it wasn't neededThe fact is also the Goodwill came from Chrysler and not the dealership so it has nothing to do with the rear main seal issue
Regards,
*** ***
Complaint: ***
I am rejecting this response because: No attempt for any resolution has been discussed from any management representative at all
Regards,
*** ***
Complaint: ***
I am rejecting this response because:He HAS NOT spoken to me at all in the last 2+ weeksI wish he would...he seems to be a decent guy, but he absolutely HAS NOT spoken to me about this claim!
Regards,
*** ***
Ingram Park Auto Center takes all customer issues very seriously. IPAC is not able to assist Mr*** any further with the registration of his vehicle in a State other than Texas. Please review the enclosed attachments signed by Mr*** as well as information from the State
of Texas in regards to registering a vehicle. IPAC apologizes for any inconvenience or confusion in the registration of his vehicle. (Attachments signed by Mr***)
Thank you
Complaint: ***
I am rejecting the business response because all transactions are not complete and final. I have not received my refund check
in the mail.Status: Received a phone call from IPAC Ingram. They apologized for how everything was handled and agreed to give me a refund for $to cover my insurance deductible. As of July I have not received a refund check nor have I received a courtesy phone call or message to let me know that the process is taking longer than normal, etcTherefore I do not accept the response made by the business to resolve the complaint until I receive the refund check. I will continue to wait patiently.
Regards,
*** ***
INGRAM PARK AUTO CENTER TAKES ALL CUSTOMER COMPLAINTS VERY SERIOUSLY. INGRAM PARK CHRYSLER'S GENERAL MANAGER HAS INFORMED ME THAT HE IS IN THE PROCESS ON WORKING ON THIS ISSUE AND TOWARD A RESOLUTION
Complaint: ***
I am rejecting this response because: I am not *** ***
Regards,
*** ***
I am sorry for some reason my response went to this email. I have been having technical issues between Revdex.com and IPAC
All customer complaints are taken very seriously at Ingram Park Auto Center. We are sorry that Ms. *** had an unpleasant experience.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Mr*** has helped us and resolved the problem within hoursWe really pleased with his response and help.
Regards,
*** And *** ***
08/12/2015Revdex.com COMPLAINT#*** ***Ingram Park Auto Center takes all customer issues very seriously. IPAC-Chrysler's Service Manager resolved customer concerns.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Unfortunately the dealership and the person sending the response on behalf of the dealership have the facts incorrectMy father contacted Chrysler and complained about the dealershipAt that time Chrysler dispatched the Area Chrysler Rep to find out the issues it was at that time Chrysler got involved on my behalf not because the dealership was doing me any favorsJust because Chrysler chose to goodwill does not change the fact that the service department was dishonest and not forthright on disclosure of the additional repair nor can they provide any estimates regarding the repairsThe issue is the nondisclosure of costs for labor and the rear main seal misled usthe rear main seal was a recommendation but at no time was the cost of labor and the material ever givenIf we would have known that the majority of the cost was for the rear main and associated labor and not the starter and flex plate we would have never authorized such a service when it wasn't neededThe fact is also the Goodwill came from Chrysler and not the dealership so it has nothing to do with the rear main seal issue
Regards,
*** ***