The Lynd Company

Ms. [redacted] is no longer a resident here. She moved out on January 9. We found out that her child’s father ws living with her as an unauthorized guest. None of her complaints are valid, especially claiming no heat. There is no way would management allow anyone with no heat in these cold conditions. I...

tried to send my maintenance tech over when she claimed this, but no one would allow my maintenance tech in. Like stated, she moved out January 9 and even up to that point we were unable to get in. When we did the move out inspection, we found a huge hole in the wall under the breaker box, drywall was caved in, carpet was very dirty, but no issue was found with the heat. She made complaint based on her late rent payments consistently happening. I met with her and tried to make payment arrangements. I tried working with her. Her and her significant other hit the roof when they saw the legal fee, I told her the legal fee comes off if she could become current with her payments. She was an irate tenant. The majority of her complaints are unfounded. She hindered management from doing our job. She called me last week about what she was charged for the findings of the move out inspection. I explained to her the condition she left the place in, she then told me never mind her lawyer will reach out to me.

Complaint: [redacted]I am rejecting this response because:I have asked what the "non refundable" fees cover and have never received an answer. These fees should cover some of the items mentioned above. I clearly understand the math on how you came up with the fees. What I don't understand is how you can take 'non refundable' fees and have no answer as to what they are used for. One would think that they are used for cleaning the carpet and deodorizing since this is part of the cost of doing business. I can't imagine that 'normal' wear and tear on the apartment would NOT be covered in the non refundable fees, as you have stated to me.   I also want to see a bill showing that cleaning a tiny apartment like that costs over $200 for the carpet cleaning and deodorizing. We also paid extra rent for our pets. What does that cover?It seems to me that the non refundable fees have no merit to anything but money in your pocket. It also seems as though the COST OF DOING BUSINESS is in addition to any deposits we would have paid.Regards,[redacted]

The check was delivered via usps on May 9th at 10:39 a.m.

Complaint: [redacted]
I am rejecting this response because:I would like an explanation, I am not just taking no for an answer. If I would have stayed in the first apartment and something would have happened to me how would y'all have gone about that. Still not have done anything because I signed a lease? Even thoughYOU ALL are at fault for having someone stay in the apartments that is not on the lease y'all don't even know what kind of people you all have living here.
[redacted]

Ms. [redacted] did not report any bed bug issues when she moved in as indicated on her move-in checklist.  In fact, her first work order was not submitted until a month after she moved in.  Therefore, she cannot claim that the bed bugs were caused by the previous resident.  In accordance...

with the bed bug addendum signed by Ms. [redacted], management is entitled to charge her a fee when her unit is not prepared for treatment.  Photos that were provided by the pest control company illustrate clothes scattered over the floors.  This by no means constitutes being prepared.  Therefore, management was within its rights to charge the fees. Ms. [redacted] may terminate her lease early by paying the re-let fee stated in the lease.

Complaint: [redacted]
I am rejecting this response because: Placing changes on my door while I am not HOME and taking my car without a warning sticker is not listed in my lease agreement I was NEVER notified by mail and taking my car without notice is not listed in my lease agreement My car was following ALL of the parking rules listed in the Lease agreement Not whatever this new un notified unsigned not initialed they think they gave me I signed and initialed my lease agreement. If official changes to the lease agreement is to be made I should have been informed officially not unofficially  leaving flyers on my door while I am gone all day at work & school. I will be following up this complaint in civil court as soon as I am able
Regards,
[redacted]

After reviewing the tenant file for [redacted], and the Resident Portal, management has no record of any maintenance request for involving mold. Per the TAA Lease Agreement, it is the resident's obligation to immediately notify management of mold issues.  In regards to the tires being...

slashed, The Beaumont Police Department investigated the tire slashing claim and concluded that there was no evidence that it was anything other than a slow leak.  Finally, management must have a work order in order to enter the apartment.  Taking the above into consideration, management does not agree to the desired resolution.

The online application completed by Mr. [redacted] clearly states that the application fee is nonrefundable and the application deposit is nonrefundable as liquidated damages if a lease is not signed after approval.  Nonetheless, simply to resolve this disputed matter, Mr. [redacted] Application...

Deposit in the amount of $375 was refunded.

Complaint: [redacted]
I am rejecting this response because:
I am glad that the State of Security Deposit Accounts for my account could be found. I never received this document but had I received it in a timely manner, it still does not contain anitemized list of damages as required by statute. I believe that I am entitled to a full refund of my security deposit.I am also concerned about a few details in the document. I did consent to being charged a $10 renter's insurance fee and a $150 refundable security deposit when I signed my lease. However, I was never subject to an additional month-to-month fee of $150 and I never paid $690 at one time. I find your statement worrying because, as per the "On Hand" list, it claims that I paid a month-to-month fee that I was never subject to. I only resided on the property during my leasing term. My brother and I promptly moved out of the apartment unit at the same time with the same vehicle on 7/31/14. We each filled out a forwarding address form at the time of move out, and I believe that we both provided the management office with our separate pairs of keys. I was not made aware of any missing keys at the time of my moving out.Do you still have a copy of my lease in your files? I believe that a copy of that lease document will corroborate my position. I only ever paid $510 per month (utilities included) to lease Unit #[redacted] as per an online receipt that I found for my last month of residence, July 2014. The information included in the provided Statement of Security Deposits Accounts is glaringly incorrect. Is there a signed copy of this statement available?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke to the managers of The Villages at Riverside and was told that Lynd was the management company that was responsible for paying out all outstanding balances. Beyond that you absolutely should have my records and lease information on file because I leased from your company from August 2012 to July 2014. In accordance with Texas 92.109 Property Code I should have received notice within 30 days of the end of lease of deductions and a remaining security deposit balance. Were you not the managers of the property as of July 27th 2014? As the manager at the time of lease end you are responsible for payments and documentation.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never had a notice placed on my car about a decal AND like I said, I just renewed my lease and management/staff did not mentioned then about a decal...As far as the property manager walking on the property, I have never seen that either except for valentine, when they passed out goodie bags... Is there not a log book of residents that have/do not have a decal? If the company is compassionate about taking care of their residents, why did someone do an audit on the decals?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The owner is aggressively working to address the issues.  A response will be submitted when resolved.

Six notices were provided by e-mail and hand delivered. Therefore, management has nothing else to add.

Based on our research we believe that this was an eviction judgment.  Because The Lynd Company no longer manages the property or serves as agent for the owner of the apartments we have no authority to do anything with the judgment.  I recommend filing a motion to vacate the judgment....

 It won't be challenged.  She can contact the credit agencies directly to resolve with them.

Thank you for the reply. I am very shocked on the response. I would not have been calling and calling the office if the AC were to be fixed in the first place. The apartments changed companies in June / July to Lynd. I am not sure where the old work orders are. I think that every phone call should be recorded by the Lynd company including there apartment leasing offices. My AC is now working because my father in law came to fix it. Coils were never cleaned, my thermostat was never replaced. My boyfriendwas there the last two times they went to check on it. They ordered the back part of my AC unit in July and I never got a new one. It is still black and full of dust. They never replaced my filter because all they did was take it out and they told me to not put a filter on. I am not allowed to record other people but if I could this story would have been dealt with. The last time on  August 18th, the maintenance told my boyfriend " which AC unit is yours". When they came the past times they were always working on the AC unit outside my porch when in realty it was not the right AC unit it was the one on the corner of the building. They told him they were going to order a new AC unit because it needed to be replaced. I have not seem that AC unit since then, that day were were going to replace the back part of where the filter goes and informed us they did not want to replace it because it will make the problem worst. It is really upsetting me that I have seen many AC units be replaced around the complex and they are being replaced at night. I feel like I am being taken advantage of because of how young I am. My work orders have not been closed only one was closed they others are still open. I am tired of fighting this. They never cleaned coils, replaced a thermostat. All they did was add fee on and add free-on and add free-on. The solution should of been to clean the AC unit out free of any free-on and place the correct amount on free-on. Adding to much free-on can freeze the unit. I had an inch thick of ice three times already. I would not be going this far into arguing if any of the things they said they did were actually done. I have a friend who lives in the same apartments and she has mold in her apartment and she is now sick because of the mold that has not been fixed, she also had water in her light bulb in the restroom and she had other people come fix it because it seemed to not be an emergency. I have court and I will be going with an attorney. I have proof that my AC unit was never working after these so called work orders were finished when I had to call and call because my work order was never finished. Thank you. Have a nice day.    Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11682667, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Management is willing to amicably resolve the allegations in this complaint by allowing [redacted] to terminate her lease early with no re-let fees or penalties.  Such offer does not constitute nor should it be treated as an...

admission of liability, which is expressly denied.  It is being made merely to amicably resolve disputed claims.

Management has agreed to the desired resolution.

Complaint: [redacted]
I am rejecting this response because: I have visited the office several times, I have called several times. Still nothing has been done. Management never finds anything when a formal complaint is filed. The only thing we haven't done is get a work order on paper, and that's not an option. 
Regards,
[redacted]

It is management's understanding that [redacted] did not submit this complaint.  Mr. [redacted] has reques[redacted] a transfer and management is working with him to transfer.