The Lynd Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Again, we manage several properties in the Houston area.  Until Ms. [redacted] identifies the property the matter will not be resolved.

Complaint: [redacted]
I am rejecting this response because: Regardless of change in management/staff, the issue at hand should have been properly handled. I expect regional supervisor to contact me regarding this issue. 
Regards,
[redacted]

At no time has management not responded in a timely manner.    1.      Ms. [redacted] states that her AC issues started in April of 2016; however, the first work order received was June 1, 2016 for an AC unit that would not turn off.  In response,...

maintenance replaced the thermostat.   2.      On July 06, 2016 a work order was submitted again for an AC unit that would not turn off.  Maintenance changed the thermostat and a wire was replaced inside the unit.  3.      On July 08, 2016, a work order was submitted for an AC unit that was not cooling. The work order stated that it was not cooling in the afternoon and evening; however, it was actually not cooling in the morning.  Maintenance checked the Freon and the AC was working properly.  4.      On August 3, 2016, a work order was submitted again for an AC that was not cooling.  Maintenance cleaned all of the coils and changed the filter.  The temperature coming out of the vents was also checked and found to be at the correct temperature.  5.      On August 14, 2016, a work order was submitted again for an AC that was not cooling.  Maintenance checked the compressor, fan motor, inside and outside coils.  On this visit the coil was actually replaced and everything was working when maintenance left the unit.  Ms. [redacted] is currently delinquent in rent for August and September.   Management’s policy is to file eviction by the 10th of the month if payment is not received, or a payment arrangement has not been agreed upon.  Management is willing to discuss a payment arrangement for the outstanding balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted] will be issued a refund in an effort to amicably settle this matter, and not as any admission of liability, which is expressly denied.

The Lynd Company manages several properties in Houston.  The property complaint of cannot be determined by this complaint.  [redacted] is no longer with The Lynd Company.

We are sorry for Ms. [redacted] dissatisfaction with her rental experience at [redacted].  The Lynd Company and the owner both rent to, and employ, many veterans (to include myself), and every effort is made to ensure that they are treated with the respect that they deserve.  In this situation, however, the tag was clearly expired and the property is contractually bound to the third party towing company to tow vehicles with expired tags.  Although the manager's license plates are from another state, they are not expired. In the event that a car is wrongfully parked in the handicapped parking, it will be towed by the third party towing company.

We did not put a sign up when a car was parked on the handicap spot. We had a resident that had requested a handicap sign put up in that particular spot. The resident that requested the handicap sign brought in the proper paper work so that we can put up the sign. Which was done on Wednesday,...

December 3rd before our owner visit. The resident which made the complaint has been having a dispute with my assistant manager and has been putting review after review on apartment ratings as well as now reporting us to the Revdex.com. We are here to take care of our residents. I have been managing 18 years and have been thru seminars to get educated and update us with the dos and don’ts especially about the handicap. I spoke to her husband and was able to get their car back with no problems. He apologized for her behavior and said thank you.

Management advised Ms. [redacted] of the new parking policies on several occasions between January 2014 and July 2014.  Several notices were placed on her door and one notice was placed in her mailbox (attached are examples of the notices provided).  Therefore, management is not willing to...

agree to her desired resolution.

The issue was the result of an error that occurred at lease renewal.   The front page of the lease listed $1,200 as rent and parking, but the additional special provisions listed a different amount.  The additional special provisions have been amended to reflect $1,200.  Mr. [redacted]...

has been informed of such by e-mail on August 12, 2014.

Pest control services have been scheduled on several occasions and in each instance, the apartment was not properly prepared.

An ownership and management change occurred December 1, 2011.  The Lynd Company has not managed Terraces at Riveroaks since December 1. 2011.  Therefore, nothing can be done to assist in this matter.

As General Counsel for The Lynd Company, agent for owner, and executive at The Lynd Company's corporate office, I'm writing to confirm that Copper Creek's position remains the same.

Complaint: [redacted]
I am rejecting this response because: All the work orders that I have put in have been over the phone. I have never submitted a hand written request since I have lived at this ridiculous apartments. I have always called, and presented my problem over the phone. I have also went in the office and I get the same reply, okay we will send someone out. I know exactly what my lease states however I was never given an option to submit anything in writing. I have asked this question and the response I get is, "we will do it right now". 
Regards,
[redacted]

Although the request for early termination was granted, this did not release [redacted] from rent due up until the termination date and damage to the apartment unit.  More particularly, [redacted] was assessed charges for damages, that were beyond normal wear and tear:Stove drip pans. Partial...

carpet replacement. Window blinds. Damaged sheet rock. Closet door knob missing.It should be noted that cleaning charges were waived.  Photos of the damage are available.  In regards to the other concerns, when the 3 bedroom unit was discussed, [redacted] was informed that it had already been rented pending background screening.  When the tenants wanted to transfer to a 3 bedroom I never told them their deposit and lease transfer to the new unit. I also told them the 3 bedroom I have coming available had a deposit on the unit just waiting to see if the screening came back approved. And it was approved.  As standard practice, and pursuant to [redacted]'s lease, a 3 day notice to vacate is sent when rent is not timely paid.  It was sent on 2/7/17 because rent had not been paid.  Finally, the clogged sink was never discussed.   Taking the above into consideration, Towne Oaks does not agree to [redacted]'s desired resolution.