The Money Source

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any mailing from moneysource In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Valued Customer, The response was mailed via [redacted] Priority 2-Day mail with trackingThe tracking information of [redacted] indicated that the letter was deliveredIf you did not receive the letter please let us know and we will re-send Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: swer Here] ARE YOU SERIOUS? the letter said they waived "my late fees?" I have no late feesMy complaint was about the refinancing processDoes Revdex.com not see how ridiculous The Money Source is? They dont even know whats going on anymoreI hope Revdex.com at least knows what is going on In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Where to begin In Mar my wife and I bought a home through the VA After it was all said and done TMS held the mortgage Just a few months after closing we started getting mail from other businesses offer a loan at a lower interest rate I guess TMS could read our minds and knew we were looking into it because in Oct they contacted us and made the same offer but they sweetened the deal by saying that we would have to pay any closing cost or add any money to our already existing loan Hey, we went with it Since they already held the mortgage it should be a simple process right? WRONG We were working with Bridgett Q [redacted] and according to her we was supposed to close on the new loan the first week of Dec and was told not to make our December mortgage payment The first week of December came and went and never heard from anyone I sent several emails and made many phone calls to no avail Finally Bridgett Q [redacted] called me and said the loan was approved, they were waiting for it to move to the clear to close and that would happen on the *** Didn't happen I started calling again I never got her on the phone but I was able to talk to a guy (I believe his name was Justin) ( I could be wrong on his name) but he told me that I was for sure closing in December on my new loan On [redacted] Dec Bridgett Q [redacted] sent me an email and said there was a 50% chance that we would close in December and that I need to make my mortgage payment, send her the confirmation that I did it and that all future communication should be done via email On [redacted] Dec I made the payment, email her the confirmation and told her to stop the refinance as I was going through USAA the get my mortgage refinanced and get it away from them I did not want any further dealings with them at all People, you can't make this stupidity up Bridgett Q [redacted] literally responded to that email on [redacted] Dec informing me that she expected us to close on [redacted] Jan I had to email her again and tell her that I did not want to proceed and that I was going with USAA At this time I have not heard back but after reading all of the other reviews I am expecting TMS to cause a major screw up If any of you possible TMS customers or any TMS employees would like to contact me, please do so

RevDex.com: I have reviewed... the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This doesn't even remotely address my concern. My issue previously mentioned has nothing to do with security of account. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

The worst mortgage company I've dealt with after buying homes and refinancing several timesLoan was refinanced and moved to another companyMoney Source keeps sending letters that payment is overdueI call and they say that was a mistakeJust make payment to new bank Then I get another letter saying I've defaulted on the loan and I'm two months behind and I will be reported to the credit bureauim left with no choice but to pursue legal action since I now have mortgages on one home

Same issue with escrow shortage because they dispersed funds to a second unauthorized insurance company Didn't know and wasn't told Then they try to penalize me for their mistake It has been months of fighting, no resolve and lawyers now involved I will never recommend them and in fact they are being reported to the banking and insurance commission for deceptive practices

The Money Source Inc("TMS") has researched your complaint and responded your concerns in a letter addressed to your propertyTMS believes that the explanation and resolution addresses your concernsTMS does not posts responses publically to this website, as the response may contain your confidential information, and responses to this website are viewable by the public

Absolutely worst mortgage company I have ever worked with...and I have worked with severalFirst, they did not know how our mortgage all of a sudden increased by $They promised to look into it and after at least a half dozen calls, they fixed the increase by saying don't pay this month's mortgage and we will call it even (?)Then, they missed the deadline to pay our insurance from the escrow account, even after I called to ensure it would be paid on timeWithout any notice from them that they did not pay it on time, our insurance was canceledAfter a dozen plus calls with the same response EVERY time ("it will take to business days to process"), we are still dealing with the insurance issue two months laterThe best part is that they have sent us numerous letters this month saying that our insurance expired and we would have to pay for the insurance they provide...what?!? We are so fed up, we are refinancing just to get out of the mortgage relationship with Money SourceRidiculous!

Dear Valued Customer, The letter was sent via Fed Ex with the following tracking number: [redacted] ***.Thank You

Dear M** [redacted] ,Upon investigation into the complaint, it is clear this individual borrower is mistaken as to being entitled to these funds. This unintentional error, whereby two checks instead of one were sent to [redacted] (the "borrower"), was not by The Money Source Inc., but rather,... our former sub-servicer, [redacted] , who was previously servicing the loan. By mistake, [redacted] sent this check to the borrower when they weren't supposed to. The Money Source took over servicing from [redacted] on August ***, 2015, but sometime thereafter, [redacted] sent a duplicate check for these same funds to the borrower around the same time The Money Source sent its check for the exact same funds. The borrower received two checks for the same amount, when they should have only received one. This was a simple mistake which at times will occur when servicing rights to loans are transferred from one company to another. [redacted] ' [redacted] check was, in effect, the incorrect check, but it came to our attention that the borrower cashed this check first. In the interim, and once it was brought to our attention that the funds were already received by the borrower directly from [redacted] , we proceeded to stop payment on our check, which became the duplicate check. Borrower was not entitled to double the funds, so that was the reason The Money Source stopped payment on the duplicate check. The amount indicated in this complaint is the same amount on each check, including the duplicate check we sent. Our servicing team contacted [redacted] on more than once occasion to explain this and during our conversation on 9/*/15, even offered to refund any bank fees that may have been assessed. After speaking with him and requesting he provide verification from the bank of the amount of the fees assessed, we advised [redacted] that we would gladly reimburse these fees once the documentation was provided. To date, we have not received this documentation, but remain willing to do so, as originally indicated.Should you need any further information, do not hesitate to contact our General Counsel's office at ###-###-#### or email us. Kindly indicate whether, upon your review of this response, the matter can officially be closed. Thank you.

The Money Source Inc. ("TMS") has responded to your complaint by mailing a response to your mailing address. Please be advised that TMS does not post responses to this website as the responses are viewable by the public and the response may contain your confidential information.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I reject the response because they state in the email noted that they will not state anything electronically and that they have mailed a responseFor one this is unacceptable because they still never resolved my issue to begin with and they are horrendous at what they due putting peoples lively hoods at stake with no compassion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I got tired of playing phone tag with Jason, and after The Money Source learned of my Revdex.com complaint, the VP of Customer Service contacted me and I'm currently working with her on resolving our issueIt took Jason a MONTH to get back to me, and after we work the VP of Customer Service, I will be sure to close this claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never received a letter from The Money Source all they sent was a April's statement that increased our monthly payment by In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Valued Customer, Please be advised that TMS does not post responses to this site as they public and can contain your confidential informationHowever, you will receive a response through the CFPB Thank You

My father passed away late in June In early July, we contacted Money Source to let them know and to ask about options, as he was the primary source of income and it would take a few months to figure our how to make the payments on the home loan We were told that my mom could get a deferral for days A few weeks later, she gets a notice in the mail that she is being charged a late fee Now, the company says they don't give deferrals, and even if someone promised one, they wouldn't honor it Their voice mail system says they care about people What a joke! Run from this company as fast as you can, and certainly don't ever try to work anything out with Katrina (operator ID: [redacted] because she is rude (she cut me off many times) and disrespectful

Dear Valued Customer, Please be advised that The Money Source Incdoes not post responses to this forum as they are viewable by the general public, and the response may contain your confidential information A response has been mailed to your address that we hope satisfies your concernsThank You