The Money Source

Dear Valued Customer, The letter was sent via Fed Ex with the following tracking number: [redacted] ***Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never received a letter from The Money Source all they sent was a April's statement that increased our monthly payment by In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

After Hurricane Michael destroyed my community my insurance company was so awesome taking care of me and my family. Panama City and the surrounding cities were hit very hard by the strongest storm recorded to ever hit FL and the 4th strongest to ever hit the US. I never would have thought my mortgage company would cause such heartache in my life. Worse than having no water or power for 3 weeks. (Think about going to the bathroom... yep) No heat or A/C to date. Since day one they have been a brick wall. They promised us they would released $40,000 of OUR insurance money would be over nighted the day they received OUR checks. So we could start a lengthy repair to our home. Well they lied. I have had to go out of pocket every step of the way so far. Every time I talk to The Money Source representives I’m pushed to someone else or told it would be 3-5 business days and they will review my case. This company has lied several times to me and I would absolutely NEVER recommend them. They could care less about who they hurt. Working on almost 2 months since the storm hit and I’ve had to get 3 loans, cashed in CDs and spent every bit of saving to complete repairs out my own pocket. I’ve spent a little over $42k of my own money because they refuse to release MY insurance money. 2 nights ago it got down in the 30’s and I don’t have heat. Why? I don’t have the money to pay my AC company. Why? The Money Source has 50 hurdles to get MY insurance money. This company is a joke. So far they have only released half the money I’ve spent. Just enough to pay off the first loan. They could care less that it cost me so far about $500 in doc stamps and interest. They painfully don’t realize if this work is put off because of several weeks of their hurdles that it would probably take 6 months to a year to get the repairs done. Not to mention prices are starting rise. Heaven forbid you make a negative comment on their FB page, you will be blocked. They only allow positive comments. I could go on forever. DONT USE THIS COMPANY! If you ask yourself why I didn’t leave, I’m a first responder and couldn’t leave.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you,  I did hear from Alamo Title Co. Corporate offices. I was able to get my issue resolved, and have received the...

documentation I was seeking.  
Regards,
[redacted]

From the attorney:   "This file is a product of different challenges that occurred in the process of developing the file.  Unfortunately, this was a real estate transaction without the benefit of professional realtor guidance.  For instance, the [redacted] wanted their...

check right after they finished signing in February, 2016.  Only cash deals, not lender funded deals can pay out immediately.  This was explained to the customers but they were unable to appreciate the reason for having to wait, such as lender approving the documents, then sending us funding, etc.   When we scheduled the buyer [redacted] to come in, at the closing table, we discovered that there was an additional $2,000.00 in taxes due on the property he was purchasing from [redacted]  He had told [redacted] that but she did not communicate this fact to [redacted]  What happened at the closing table was the discovery of added tax accounts.   [redacted] had to update tax certificates and payoffs for the tax suits the certificates reflected, then convey that to the parties and send revised documentation to the parties.  Although Alamo should have raised the issue of taxes owing, we honestly believe that the status of the taxes was well known by the parties, especially the seller.  Added to this, the lender doesn’t fund until 24 to 48 hours has passed from the day of closing.   The other issue that arose was that on the closing instructions, the lender chosen by [redacted], said that they were sending their funds through an “EFT transfer”.  Our accounting department told [redacted] that Alamo Title has a block on governmental funds, something of which [redacted] was unaware.  Compass Bank said that it didn’t know about the “block” on governmental funds, a measure to avoid the difficulty of tracking these funds.   In the future, when there are governmental funds coming in, we should call our accounting department and our bank to let them know that there is going to be a wire and to be on the lookout for these funds.  Once identified, they will put the money into our account.  [redacted] was aware that governmental funds were coming in but not aware that Alamo Title has a block on these funds. The Sellers were [redacted] and [redacted]  They closed first and hence, were the most anxious of the parties to the transaction.  The first time that [redacted] met them was at the closing table.  It was at this time that [redacted] was being apprised that more taxes were due and owing.   Because of the Earnest Money Contract, which the parties drafted on their own with our template, the issue of taxes outstanding, how much was owed and who was to pay the closing costs was not clear.  This naturally added to the anguish.  The Buyer said he was not going to pay the closing costs to which the Seller responded with a refusal to sign.  To preserve the parties’ deal, we went the distance and waived our settlement fee of $300.00 for the [redacted]  One would have thought that our efforts to ease the process and incentivize their signing of the closing documents would be appreciated that was not the case.   When it comes to their critique about us not communicating with them, we proudly reference numerous emails sent to them on top of the countless phone calls handled with the [redacted] in an effort to respond to their self-drawn agreement."   [redacted] President AlamoTitle Company [redacted] [redacted] [redacted] Office [redacted]